Dynadot Help

FAQs

• How can I disable my email settings?

  If you have set up email forwarding or MX records through the Email Setting page and would like to disable it, please follow these steps: Log in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Action" button. Choose "Email Settings" from the "Action" list. On the "Email Settings" page, select the "Not Set" setting from the top drop-down menu. Click the "Save Email Settings" button to save your changes.

• Why is my domain in "Buy Lock" status?

  When you purchase a domain through our Domain Marketplace, our system automatically places it in "Buy Lock" status for 30 days. The domain can still be used during this time, i.e. you can still set your name servers, DNS, etc. However, you will not be able to move the domain to another Dynadot account or transfer the domain to another domain registrar.The reason for this lock is to prevent fraud. This lock helps protect our sellers from not being compensated for their domain and then losing the domain because the buyer transferred it out.After the 30-day period has passed, the "Buy Lock" will automatically be removed. NOTE: This is different than the "Auction Lock" that is placed on Expired Auction domains.

• How come my domain order has not processed yet?

  Thanks for choosing Dynadot as your domain registrar! There are a couple reasons why your domain order has not been processed: You have not completed payment for your order. This can be due to a declined credit card or in the case of PayPal, Skrill, and Alipay, you may not have clicked on the payment link or we may not have received your payment yet. We requested verification and it has not been completed yet. The order requires manual approval. Please contact our customer service department if you are unsure why the order is pending.

• How do I set up DNS for my domain?

  To set up DNS for your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Action" button. Choose "DNS Settings" from the "Action" list. On the DNS Settings page, select the "Dynadot DNS" setting from the top drop-down menu. Choose the "Record Type" you want to use from the drop-down menu, then enter the IP Address or Target Host of your web server in the text box. If you have an Email Server or MX Record available for your domain email, enter the priority (otherwise known as distance) and the hostname in the subsequent text boxes. You can also specify subdomain records in the "Subdomain Records(optional)" section the same way you do to the "Domain Record(optional)". Press the "Save Settings" button to save your changes. Please be aware that it might take some time for your name server changes to propagate. Note: If you have been instructed to add an "@", this simply means that the record should be entered under the "Domain Record (optional)" section. The "@" itself should not be entered.

• How do I set my name servers for my domain?

  To set your name servers, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Action" button. Choose "DNS Settings" from the "Action" list. On the DNS page, select the "Name Servers" setting from the top drop-down menu. There are two ways to set name servers: - If you are adding new name servers, select "Enter new or existing Name Servers" from your list of choices and enter your new name servers in the provided fields. - If you are using existing name servers, move down to the "Select from your Name Servers" option and choose the name servers from your existing list. Press the "Save Name Server" button to save your changes. Please be aware that it might take some time for your name server changes to propagate.Alternatively, you can also set your Name Servers when transferring your domain. To do so, while your item is in the cart, please click on the hardware icon. It will prompt you through a short two step wizard and guide you through the set up process. How do I register my own name servers?

• How do I change the payment method for my order?

  If your payment has not already completed, then you should be able to change your payment method. Depending on the status of your order, there are two ways to do this. If your order is still in "Waiting for Payment" status (and is not in payment pending status), you can change your payment method within your Dynadot account by following these steps: Sign in to your Dynadot account. Find the "Open Orders" section at the top of your account "Summary" page. You can also access any open orders by going to "Pending Orders" from the notifications area along the top bar. If you are able to edit the payment method for your order, you'll see an "Edit Payment" drop-down menu that you can use to edit your payment method. Selecting "Edit Payment" will take you to the "Payment Type" page where you can choose an alternative payment method. The same payment methods that were available to you at checkout should be available here. Depending on the currency you're paying with, your options may include account balance, credit/debit card, PayPal, Skrill, Alipay, bank wire, money order, cashier's check, personal check, eCash, bank transfer, or ApplePay. If your order is in payment pending status and there is no "Edit Payment" button available, please contact our support team if you still wish to change the payment method.

• How can I use your Email plan using DNS?

  To connect your domain name to your email plan using DNS, you can create the MX and TXT records using the steps below: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and "Manage Domains" in the drop-down. Check the box next to the domain name associated with your Email plan and click on the "Action" button. Choose "DNS Settings" from the "Action" list. On the DNS Settings page, select "Dynadot DNS" from the top drop-down menu. Under the "Domain Record" section, select "MX" from the "Record Type" drop-down. Enter "webhost.dynadot.com" in the "Mail Host" section. Set the "Priority" to "0", the highest priority. Under the "Domain Record" section, select "TXT" from the "Record Type" drop-down. Enter " v=spf1 mx include:webhost-mail-out.dynadot.com include:spf.webhost.dynadot.com ~all" in the "IP Address or Target Host" section. Next, go to the "Subdomain Records" section. Enter "default._domainkey" in the "Subdomain" field, select "CNAME" as the "Record Type", and enter "clients._domainkey.webhost.dynadot.com" in the "IP Address or Target Host" area. Add another subdomain record and enter "_dmarc" in the "Subdomain" field, select "TXT" as the "Record Type", and enter "v=DMARC1; p=none; rua=mailto:[email protected]" in the "IP Address or Target Host" area. Press the "Save DNS" button to save your changes. NOTE: The SPF record will help prevent spoofing and let email servers know your message is not spam.Your settings should look similar to what is shown below: (click to enlarge) NOTE: Click here if you want to Upgrade your email hosting to Pro Version. and here for more info on our email hosting plans.

• How do I edit my domain contact records listed in the Whois?

  To edit your contact records, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and then click "Contact Records" in the drop-down. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. You will be prompted to unlock your account. Click again on the link associated with the contact record you wish to edit in the "Name/Email" area. Edit your contact information in the provided form. Click the "Save" button to save your changes. NOTE: If you update a Whois contact record that is being used for a generic top-level domain (gTLD), such as .COM, you will receive a Whois Contact Record Verification email from [email protected] to your Whois registrant email (After you hit "Save", you will see information about whether or not this email has been sent out under the "gTLD Verification" section). You will need to click on the link in the email to verify your contact record. Failure to verify your contact record within 15 days will result in the suspension of the domains attached to that contact record (your domains will be set to parking).Once you update your contact records for your domains, it might take a few days for the public Whois directory to update.

• Do you have a Payout Policy?

  Yes, we provide payouts for account credit and sales balance with the following conditions: Please request a refund to the original payment method if the order is still eligible for a refund. There is a 5% fee on account credit that is paid out to cover costs associated with the transaction (This fee is waived for payouts made from your Sales Balance). The minimum payout amount in USD that can be requested is $100 USD. The minimum payout amount in CNY that can request is 700 yuan. Payouts are made via PayPal to the email that you specify. Payouts via Alipay are available for account credit in CNY and are made to the account associated with the email or phone number that you specify. Payouts by check wire are also available for account credit in USD. Payouts by Payoneer are available in USD for both account credit and sales balance payouts. Because PayPal charges extra fees to payout International accounts, there may be an additional cost for payouts under $500 USD. Requesting a payout of less than $500 USD can result in additional fees. You may be required to verify account details. Updating your account information will trigger a 30 day waiting period. Payout requests can be denied if we are unable to verify the account holder, fraudulent activity has been identified, or is suspected in connection with the account making the request. First time payout orders will take longer, it can take a minimum of seven to ten business days to complete. Subsequent payout orders can take two to five business days to complete. NOTE: Dynadot is not responsible for any additional fees that may be charged by PayPal or any other payment method providers. Accounts must be active for at least 6 months if you are requesting a payout, with the exception of Sales Balance payouts from Marketplace Sales where your Account must be active for at least one month. Withdraws of prepay credit upon which a bonus have been received or granted will result in the bonus being forfeited.

• How do I edit my account information?

  To edit your Dynadot account information, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Settings" in the drop-down. Under the "Account Info" section, click on the "Edit Info" button. You may need to unlock your account first. You can then edit your name, username, email address, phone number, mailing address, etc. You can also change your password on this page. Once you have updated your information, click on the "Save" button at the top-right corner to save your changes. NOTE: Updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.