DYNADOT HELP

Help>Account Management>Account & Domain Security

    Account & Domain Security

    • When will I be required to enter my SMS Authentication code?

      SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. You will be required to enter your SMS Authentication code at the following places: Login: If you are not also using Google Authenticator, you will be asked to enter an SMS code at login after your username and password. (However, if you are using Google Authenticator and SMS Authenticator, you will only be asked to enter your Google Authenticator token code at login.) Unlocking Your Account: You are also required to enter your SMS code when you unlock your account. This will be the true even if you also use Google Authenticator because in that case, you will be asked to enter both codes along with your birthday. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. Lost your cellphone? Forgot your birthday?

    • How do I unlock my domain after it has expired?

      If your domain has expired, you can submit an unlock request by following these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the domain name to open the domain edit page. If your account is locked, you will need to unlock your account before proceeding. Click on the "Unlock Request" button. After 5 days have passed, you will be able to unlock your domain. Please note that this process does not actually unlock your domain for you. An unlock request will give you the ability to unlock the domain 5 days after the unlock request was submitted.

    • When will I be required to enter my Google Authenticator token code?

      Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. Once you've added it to your account, you will be required to enter your Google Authenticator token along with your username and password when you login to your Dynadot account. You will also be required to enter it anytime you unlock your account. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. If you are using both Google Authenticator and SMS Authentication, you will need to enter both along with your "birthday" to unlock your account, but at login you will only be required to enter your Google token code after your username and password. Lost your cellphone? Forgot your birthday?

    • How do I unlock my account?

      To unlock your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Press the “Unlock Account” button. To unlock your account, you must enter your "birthday," which is a date you chose when you created your account (not necessarily your actual birthday). If you have Google Authenticator and/or SMS authorized for your account, you will also need to enter your token code (Google Authenticator) and/or SMS code. Click on the "Unlock Account" button. Your account will be unlocked for 1 hour before our system automatically locks it again for your security. While the account is unlocked, you will be able to change important account information. If you do not remember your "Birthday," you can use the "Forgot Birthday" button on the Account Lock page to submit a request for help. If you lost your cellphone and no longer have access to your Google Authenticator and/or SMS, you can let us know by clicking "Lost Cellphone" on the Account Lock page.

    • How do I unlock my domain?

      To unlock your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you want to unlock. Select "Unlock Domains" from the "Bulk Action" drop-down menu. If your account is locked, you will be prompted to unlock your account before proceeding. Unlocking your account will require you to enter your "Birthday" as well as a Token Code if you have set up Google Authenticator and/or an SMS Code if you have SMS set up (you will need to click on "Send Sms Token"). Press the "Unlock Account" button. This will take you back to the "Manage Domains" page where you can make your selection again. Press the "Unlock Domains" button to unlock your domain(s). Please submit a "Forgot Birthday" request if you do not remember your "Birthday." Please submit a "Lost Cellphone" request if you have lost your cellphone or cannot access it for Google Authenticator and/or SMS.

    • Do I really have to enter my Google Authenticator token code or SMS code on every login?

      No, you don't. You can choose to either enter your code at every login or have our system remember your IP address and only enter the code when you're logging in from a new IP address. The default setting has code entry at each login, but if you want to change it, you can do so by following these instructions: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account , verify your identity by entering your "birthday" as well as your Google Authenticator token code and/or your SMS code into the "Account Lock" area. Click the "Unlock Account" button. Scroll down to the "Autehntication Settings" section. Here you can select either "Every Login (Most Secure)" or "Every New IP Address" and then click "Save Settings" to save your changes. Haven't added this extra layer of security yet? Learn how to add Google Authenticator and/or SMS Authentication to your account!

    • How do I turn off my SMS Authenticator settings?

      SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove SMS Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account, you will need to enter an SMS code (as well as your birthday and your token code if you also have Google Authenticator set up) to successfully unlock your account. If you are unable to enter your SMS code, use the "Lost Cellphone" link to contact us for help. Once your account is unlocked, scroll down to the "SMS Authentication" section. You will need to enter your password for security, then click "Disable SMS" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done.

    • What are the SMS settings for?

      SMS settings are used to add additional security to your account. All accounts require a "birthday," but it is a good idea to also add our two-factor authentications settings. These include SMS authentication, which uses your cellphone's Short Message Service, aka texting service, to verify your identity when you unlock your account. You can also add Google Authenticator either in addition to SMS or instead of SMS. Both of these settings are optional, however, they can increase the security of your Dynadot account. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Autehnticator code? How do I change my SMS settings? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

    • What is the "Account Lock" feature?

      The "Account Lock" feature is a security feature used to prevent anyone from hijacking your domains and/or changing important account information. You are required to verify your identity before the system allows you to unlock your domains and/or change your account details. We recommend adding 2 step verification to your account to further enhance your account and domain security. Please note that if left unlocked, our system will automatically lock it again for your security after 1 hour.

    • Why do you need a birthday and secret question and answer from me?

      Dynadot takes your account security seriously. This is why we ask you to enter a secret question and answer as well as a "birthday" on your first login. The information you enter should be valid information that you will be able to remember as we will ask for this information during certain account functions such as editing your account info and unlocking your domains. Your "birthday" does not need to be your actual birthday, but should be a date that you will be able to remember. If you do forget it, you'll need to submit a forgot birthday request. Your secret question should be something a stranger would not know about you. For example: Question: favorite food Answer: apple Please note that in the future, your secret answer must be entered exactly as it was when you created it. So, for the example above, "Apple" or "APPLE" would be seen as incorrect by our system. When will I be required to enter my "birthday"? When will I be required to enter my secret answer and question? Forgot your "birthday"? Want to add even more security to your account? Add Google Authenticator and/or SMS Authenticator to your account.

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