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    Account & Domain Security

    • When will I be required to enter my SMS Authentication code?

      SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. You will be required to enter your SMS Authentication code at the following places: Login: If you are not also using Google Authenticator, you will be asked to enter an SMS code at login after your username and password. (However, if you are using Google Authenticator and SMS Authenticator, you will only be asked to enter your Google Authenticator token code at login.) Unlocking Your Account: You are also required to enter your SMS code when you unlock your account. This will be the true even if you also use Google Authenticator because in that case, you will be asked to enter both codes along with your birthday. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. Lost your cellphone? Forgot your birthday?

    • When will I be required to enter my Google Authenticator token code?

      Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. Once you've added it to your account, you will be required to enter your Google Authenticator token along with your username and password when you login to your Dynadot account. You will also be required to enter it anytime you unlock your account. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. If you are using both Google Authenticator and SMS Authentication, you will need to enter both along with your "birthday" to unlock your account, but at login you will only be required to enter your Google token code after your username and password. Lost your cellphone? Forgot your birthday?

    • Do I really have to enter my Google Authenticator token code or SMS code on every login?

      No, you don't. You can choose to either enter your code at every login or have our system remember your IP address and only enter the code when you're logging in from a new IP address. The default setting has code entry at each login, but if you want to change it, you can do so by following these instructions: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account , verify your identity by entering your "birthday" as well as your Google Authenticator token code and/or your SMS code into the "Account Lock" area. Click the "Unlock Account" button. Scroll down to the "Autehntication Settings" section. Here you can select either "Every Login (Most Secure)" or "Every New IP Address" and then click "Save Settings" to save your changes. Haven't added this extra layer of security yet? Learn how to add Google Authenticator and/or SMS Authentication to your account!

    • What is the "Account Lock" feature?

      The "Account Lock" feature is a security feature used to prevent anyone from hijacking your domains and/or changing important account information. You are required to verify your identity before the system allows you to unlock your domains and/or change your account details. We recommend adding 2 step verification to your account to further enhance your account and domain security. Please note that if left unlocked, our system will automatically lock it again for your security after 1 hour.

    • Why do you need a birthday and secret question and answer from me?

      Dynadot takes your account security seriously. This is why we ask you to enter a secret question and answer as well as a "birthday" on your first login. The information you enter should be valid information that you will be able to remember as we will ask for this information during certain account functions such as editing your account info and unlocking your domains. Your "birthday" does not need to be your actual birthday, but should be a date that you will be able to remember. If you do forget it, you'll need to submit a forgot birthday request. Your secret question should be something a stranger would not know about you. For example: Question: favorite food Answer: apple Please note that in the future, your secret answer must be entered exactly as it was when you created it. So, for the example above, "Apple" or "APPLE" would be seen as incorrect by our system. When will I be required to enter my "birthday"? When will I be required to enter my secret answer and question? Forgot your "birthday"? Want to add even more security to your account? Add Google Authenticator and/or SMS Authenticator to your account.

    • When will I be required to enter my "birthday"?

      The first time you login to your Dynadot account, we ask you to set up a "birthday," which does not need to be your actual birthday, but should be a date that you will be able to remember. This is a part of our account security. You will be asked to enter your "birthday" whenever you want to unlock your account. Reasons for unlocking your account include editing your account info and unlocking your domains. In addition to your "birthday," we also have options to add SMS Authentication and/or Google Authenticator, which we recommend doing to increase your account and domain security. Please note that if you forget your "birthday," you may be required to submit identification.

    • When will I be required to enter my secret question and answer?

      The first time you login to your Dynadot account, we ask you to set up a secret question and answer. This is a part of our account security. You will be asked to enter your secret answer if you forget your birthday or lose your cellphone and cannot access either your SMS Authentication code or Google Authentication token code. Please note that if you forget your secret answer, you will be required to submit identification.

    • What is the "Domain Lock" feature?

      The "Domain Lock" feature is similar to our "Account Lock" feature, but it applies a lock to each individual domain, as opposed to your entire account. Having each individual domain locked as well as your account locked, helps insure that your account stays secure and no domains are hijacked. Before you unlock your domain or domains, you will need to unlock your account. We recommend setting up 2 step verification with your account to add an additional layer of security. Having your domain locked is the default setting. Find out how to know if your domain is locked.

    • How do I unlock my domain?

      To unlock your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you want to unlock. Select "Unlock Domains" from the "Bulk Action" drop-down menu. If your account is locked, you will be prompted to unlock your account before proceeding. Unlocking your account will require you to enter your "Birthday" (as well as a Token Code if you have set up Google Authenticator and/or an SMS Code if you have SMS set up). After entering the necessary information to unlock your account, click the "Unlock Account" button. This will take you back to the "Manage Domains" page where you can make your domain selection(s) again. Click the "Unlock Domains" button to unlock your domain(s). Please submit a "Forgot Birthday" request if you do not remember your "Birthday." Please submit a "Lost Cellphone" request if you have lost your cellphone or cannot access it for Google Authenticator and/or SMS.

    • What are the SMS settings for?

      SMS settings are used to add additional security to your account. All accounts require a "birthday," but it is a good idea to also add our two-factor authentications settings. These include SMS authentication, which uses your cellphone's Short Message Service, aka texting service, to verify your identity when you unlock your account. You can also add Google Authenticator either in addition to SMS or instead of SMS. Both of these settings are optional, however, they can increase the security of your Dynadot account. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Autehnticator code? How do I change my SMS settings? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

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