DYNADOT HELP

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    Account & Domain Security

    • Do I really have to enter my Google Authenticator token code or SMS code on every login?

      No, you don't. You can choose to either enter your code at every login or have our system remember your IP address and only enter the code when you're logging in from a new IP address. The default setting has code entry at each login, but if you want to change it, you can do so by following these instructions: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. Verify your identity by entering your "birthday" as well as your Google Authenticator token code and/or your SMS code into the "Account Lock" area. Click the "Unlock Account" button. Scroll down to the "Autehntication Settings" section. Here you can select either "Every Login (Most Secure)" or "Every New IP Address" and then click "Save Settings" to save your changes. Haven't added this extra layer of security yet? Learn how to add Google Authenticator and/or SMS Authentication to your account!

    • How do I submit a "Forgot Birthday" request?

      Dynadot takes your account security seriously. This is why we ask you to enter a "birthday" on your first login. Your "birthday" is a memorable date that you chose and is not necessarily your birthday. It is required for certain account functions such as editing your account info and unlocking your domains. If you have forgotten your "birthday," you need to submit a "Forgot Birthday" request by following these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. Click on the blue "Forgot Birthday" link. Enter the information in the provided form. Click on the "Submit Request" button. A manager will then contact you via email regarding your request. Please note that it can take up to 2 business days to process your request; however it is usually faster. You may be asked to send in identification to prove you are the account owner.

    • When will I be required to enter my Google Authenticator token code?

      Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. Once you've added it to your account, you will be required to enter your Google Authenticator token along with your username and password when you login to your Dynadot account. You will also be required to enter it anytime you unlock your account. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. If you are using both Google Authenticator and SMS Authentication, you will need to enter both along with your "birthday" to unlock your account, but at login you will only be required to enter your Google token code after your username and password. Lost your cellphone? Forgot your birthday?

    • How do I turn off my SMS Authenticator settings?

      SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove SMS Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Go to "Account Lock" under the "Account Info" section. Unlock your account. You will need to enter an SMS code (as well as your birthday and your token code if you also have Google Authenticator set up) to successfully unlock your account. If you are unable to enter your SMS code, use the "Lost Cellphone" link to contact us for help. Once your account is unlocked, go to the "SMS Authentication" section. You will need to enter your password for security, then click "Disable SMS" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done.

    • How do I lock my account?

      If you've unlocked your account for any reason, our system will automatically re-lock it within one hour for security reasons. However, we recommend re-locking your account as soon as you no longer need to have it unlocked. If you're not sure if your account is locked or not, check the "Account Lock" section of your "Info" in the right-hand column that shows on every page of our control panel. From there, you can click "Change" and it will take you to the "Account Lock" page under the "My Info" drop-down. Then click the "Lock Account Now" button to lock your account.

    • When will I be required to enter my SMS Authentication code?

      SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. You will be required to enter your SMS Authentication code at the following places: Login: If you are not also using Google Authenticator, you will be asked to enter an SMS code at login after your username and password. (However, if you are using Google Authenticator and SMS Authenticator, you will only be asked to enter your Google Authenticator token code at login.) Unlocking Your Account: You are also required to enter your SMS code when you unlock your account. This will be the true even if you also use Google Authenticator because in that case, you will be asked to enter both codes along with your birthday. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. Lost your cellphone? Forgot your birthday?

    • What are the SMS settings for?

      SMS settings are used to add additional security to your account. All accounts require a "birthday," but it is a good idea to also add our two-factor authentications settings. These include SMS authentication, which uses your cellphone's Short Message Service, aka texting service, to verify your identity when you unlock your account. You can also add Google Authenticator either in addition to SMS or instead of SMS. Both of these settings are optional, however, they can increase the security of your Dynadot account. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Autehnticator code? How do I change my SMS settings? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

    • How do I turn off Google Authenticator?

      Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove Google Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. Unlock your account. This will require you to enter a token code from your Google Authenticator app (as well as your "birthday" and SMS code if you also have this enabled). If you can't enter your token code, use the "Lost Cellphone" link for help. Go to the "Google Authentication" section. Enter your password for security. Then click "Disable Google Authentication" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done. Note: This will not automatically remove your "Dynadot:username" account from your Google Authenticator app. To remove that, you will need to open the app and click on the pen icon at the top right-hand corner. Then, click on the red minus sign over your "Dynadot:username" account and click "Remove Account" to confirm its removal from the app. Please make sure you have already performed the steps above before removing it from the app.

    • What is the "Account Lock" feature?

      The "Account Lock" feature is a security feature used to prevent anyone from hijacking your domains and/or changing important account information. You are required to verify your identity before the system allows you to unlock your domains and/or change your account details. We recommend adding 2 step verification to your account to further enhance your account and domain security. Please note that if left unlocked, our system will automatically lock it again for your security after 1 hour.

    • Why do you need a birthday and secret question and answer from me?

      Dynadot takes your account security seriously. This is why we ask you to enter a secret question and answer as well as a "birthday" on your first login. The information you enter should be valid information that you will be able to remember as we will ask for this information during certain account functions such as editing your account info and unlocking your domains. Your "birthday" does not need to be your actual birthday, but should be a date that you will be able to remember. If you do forget it, you'll need to submit a forgot birthday request. Your secret question should be something a stranger would not know about you. For example: Question: favorite food Answer: apple Please note that in the future, your secret answer must be entered exactly as it was when you created it. So, for the example above, "Apple" or "APPLE" would be seen as incorrect by our system. When will I be required to enter my "birthday"? When will I be required to enter my secret answer and question? Forgot your "birthday"? Want to add even more security to your account? Add Google Authenticator and/or SMS Authenticator to your account.

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