- Why was my international domain name (IDN) not registered?
Sometimes our domain search will say that your IDN is available, but we will not be able to register the domain for you. The problem is caused by one of the following reasons: You did not enter the correct language tag for your IDN. We can usually fix this for you by changing the language tag for your IDN. But to prevent delays, try to enter the correct language tag for your domain when you start your order. The IDN you entered contains characters that are not supported. The central registries do not support every character for every language. For example, in Greek there are some characters that are actually the combination of two simpler characters. The registry will support the simpler characters, but not the combined character. Another example is Verisign, the central registry for .COM, .NET, .CC, & .TV, does not allow the Euro symbol. A variant of the IDN already exists. Some languages have two ways to write the same character. For example, Chinese has traditional characters and simplified characters. If someone has registered the traditional version of your IDN, then you are not allowed to register the simplified version. The IDN you entered combines two different languages. Sometimes combining characters from two different languages into one IDN is not allowed and will result in a "charset problems" error in our system. For example, a domain containing Cyrillic characters can not also have English characters. This is because the Cyrillic alphabet is related to the English alphabet and combining characters from both languages could lead to confusion. Other language combinations are allowed, like Chinese and English. Unfortunately, the IDN domain search will not detect these errors. The errors can not be detected until we try to register your IDN. If for some reason your IDN can not be registered, you will be issued an account credit which can be used towards your next Dynadot order.
- My transfer was successful, but why wasn't a year added to my domain?
There are three potential reasons why a domain name may not have a year added after a transfer: Certain top-level domains (TLDs) do not add a year when they are transferred to another registrar. These domains include (but may not be limited to) .UK, .LT, and .NL. For .UK and .LT, there no cost to transfer to Dynadot as they both are pushed to us by your current registrar with no additional year added. .NL, however, can be transferred to us normally, but doesn't have a year added initially because it is limited to a maximum of 1 year of registration by the registry. The price you pay to transfer goes towards an automatic renewal that our system will complete for you closer to the expiration date of your domain. Domains that are already at or very close to their maximum registration time (this can be up to 10 years depending on the TLD), will not have a year added during a transfer as that would increase the total registration period past the maximum amount of time. You can see what the maximum registration time for a domain is by going to the domain's page and looking at how many years of pricing are listed on its "Domain Pricing" table (you can click on the domain from our TLD list); for example, .IM only lists three years of pricing because that is its maximum. The domain was renewed after it expired (during its renewal grace period) and then transferred within 45 days of the renewal. Technically, this is called an "auto-renewal". If a domain is auto-renewed and then transferred within 45 days after the renewal, then the domain will not be renewed for an additional year after the transfer. This does not make sense because it seems like your domain should get two years: one for the renewal and one more for the transfer. But this is the way the central registry works. This is not our policy and we gain nothing from only giving you one year. In fact, we have to deal with all the customers upset with this counter-intuitive policy of the central registry. Here is what ICANN has to say about this situation: "Registrants who transfer names within the 45-day Auto-Renew Grace Period should check with the registrar from which they are transferring regarding a possible refund. Even though losing registrars receive refunds of auto-renewal fees they have paid to the registry in these circumstances, not all registrars make refunds to customers. The effect of failure of the losing registrar to refund is that the registrant pays registration fees to both the losing registrar (for the auto-renew) and to the gaining registrar (for the transfer), but only receives a one-year extension of term." (Full text can be found here: http://www.icann.org/announcements/advisory-06jun02.htm) Basically, ICANN recommends contacting the old registrar for a refund if a registrant transfers a domain within the 45-day Auto-Renew Grace Period. To avoid this unpleasant situation completely, please start your domain transfers at least 2 weeks before the expiration date.
- How do I set my preferred currency?
USD is the default currency for all accounts. If you are planning to use a currency other than USD as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments*, you will need to set it up as your preferred currency. To change your preferred currency, please follow these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. Find the "Account Options" section. You will see "Select Your Currency" listed there. Choose the currency you want to use from the drop-down menu. Click on the "Save Options" button to save your changes. *NOTE: We offer the following automatic payments: Domain auto-renew Expired Auction auto-pay Backorder auto-pay Website Builder auto-renew Web Hosting auto-renew What currencies does Dynadot accept?
- How do I pay in Mexican Pesos (MXN)?
To pay in MXN, select "Pesos Mexicanos MXN (MX$)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into Pesos. To complete your payment in Pesos, you will need to use PayPal. After you add your item to your cart, you can select PayPal as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use Pesos as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set MXN as your preferred currency in your Dynadot account.
- Where do I enter my coupon code?
To enter your coupon code (also known as promo code), please follow these steps: Find what you would like to purchase (we've got awesome domains, website builder templates, web hosting, and more) and add it to your shopping cart. When you are finished adding your item(s), click on the shopping cart at the top of the page. You should now be in your shopping cart. Under your item list, you will see a box where you can enter the coupon code. Once you have added the coupon code, click on the "Apply Promo Code" button. Your shopping cart should now reflect the updated cost. If you are already signed into your account, click on the "Checkout" button to proceed with your order. If not, you will need to sign in before you checkout. You will need to make sure the item(s) you add to your cart matches the coupon code, otherwise you will receive an error message. Check out our latest sales and coupons in our articles! I forgot to enter my coupon code, can you help me?
- How can I upgrade the bandwidth and/or disk space on my Email Hosting plan?
Our Email Hosting comes with 3 GB of bandwidth and 30 MB of disk space. You can choose to upgrade to either 10 GB or 30 GB of bandwidth and 100 MB or 300 MB of disk space for your Email Hosting - (You do not need to upgrade both bandwidth and disk space; you can choose to only upgrade one or both as needed). To upgrade your Email Hosting bandwidth and/or disk space, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Click on the Email Hosting plan (should be a link) you wish to upgrade. Choose the upgrade you want from the "Disk Max" (disk space) or "Bandwidth Max" sections. Press the "Upgrade Disk" or "Upgrade Bandwidth" button to add the item to your shopping cart (NOTE: If you are upgrading both, please add the upgrades to your shopping cart one at a time). Follow the "Checkout" buttons to complete your order. As soon as your order completes, your Email Hosting will be automatically upgraded to your new bandwidth and/or disk space settings.
- I forgot to click on the link to PayPal, Skrill, or Alipay after I submitted my order. How do I complete my payment?
When you choose PayPal, Skrill, or Alipay as your payment method, you are given a payment link after you submit your order. In order to complete your payment and, thus, have your order complete, you need to click on the link provided on the "Order Receipt" page. If you forget to do this and close the page, you can also find the payment link in your Dynadot account by following these instructions: Sign in to your Dynadot account. You should see your open orders listed on your "Summary" page. Please click it. Click "Edit", then "Payment Link". This will generate a PayPal, Skrill, or Alipay's pop-up where you can complete your payment.
- Why can't I transfer my domain?
There are several reasons why you may not be able to transfer your domain: The domain is in "Registrar Lock" status. Registrar lock helps ensure that your domain is not transferred away by someone else. Please unlock your domain before attempting to continue the domain transfer. If you're transferring to Dynadot, you'll need to contact your current registrar to learn how to unlock your domain. You have not provided the authorization code for the domain. The authorization code, like the registrar lock, helps to keep your domain safe from being transferred out by someone else. With our bulk transfers, the auth codes are not initially required (though it's recommended to include them). In this case, you will receive an email from us letting you know where to enter them, so the transfer process can begin. If you are transferring to Dynadot, you will need to contact your current registrar to get your auth codes. The email address listed in the Whois directory is not valid. The transfer authorization email will be send to the Whois email address, so you need to be able to access that email. You will need to update your Whois email address before you can complete the authorization and continue the process. The transfer has not been authorized yet. Again, keep an eye out for that transfer authorization email sent to your Whois email. The domain expired before the transfer was initiated. Domain transfers do not officially "start" until the transfer has been authorized. Therefore, if your domain expires before the domain transfer has been initiated, there is a possibility that your domain transfer will be denied even if you submit a domain transfer order before the expiration date. The domain was newly registered. Newly registered domains cannot be transferred to a new domain registrar until after their first 60 days of registration per ICANN's policy. The domain was just transferred to your current registrar. Newly transferred domains cannot be transferred to another domain registrar until 60 days after the original transfer date, also per ICANN's policy. Please give yourself ample time (2-3 weeks) when you submit your domain transfer order so that your domain does not expire while we are attempting to authorize the transfer. Learn more about the steps involved in the domain transfer process
- How do I edit an order I have not checked out yet?
When you add something to your shopping cart, it should appear briefly in the upper right corner of our website. You can edit your order from within our shopping cart. To edit your order, please follow these steps: Click on the Shopping Cart in the upper right-hand corner of our website and then click "Edit Cart." If you want to remove something from your cart, you can simply click the "X" button next to the item you want to remove. (Domain privacy will automatically be removed with the domain it's for.) Many of our products have multiple options that you can select using a drop down. Examples are the number of years to register or renew your domain, a monthly versus an annual plan for our website builder, or the number of years you want for your SSL certificate. When you are done editing your order, click the "Checkout" button to submit your order.
- How do I get my SSL certificate reissued?
If you have purchased an SSL certificate from us and need to have it reissued, please email your new certificate signing request (CSR) to firstname.lastname@example.org. Be sure to include the account information in your email, such as your username and/or domain name associated with the SSL certificate so we can better assist you. How do I install or reinstall my Alpha SSL certificate?