Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- What is the Internet?
The Internet is a network of computers which send and receive information from each other. These computers are located all over the world. The two principal name spaces in the Internet are Internet Protocol (IP) addresses and the Domain Name System (DNS). Both of these are maintained by the Internet Corporation for Assigned Names and Numbers (ICANN).
- What is a domain hack?
A domain hack is a domain that combines the domain name with the top-level domain (TLD) to spell out a word or saying such as ComeWith.ME. There are many TLDs that can be used to create domain hacks. Most of our new TLDs can be used to create sayings as many of them are words such as .CAB or .HIPHOP. You can create domain hacks such as GrabA.CAB or Ilove.HIPHOP. Check out our list of domain hack TLDs or see our full list of TLDs to find more awesome domain hack opportunities! You can also see more examples in our domain hacks blog post.
- What is a restricted TLD?
A restricted TLD is a top-level domain (TLD) whose registration is limited to people or entities that satisfy certain criteria. Both generic TLDs (gTLDs) and country codes (ccTLDs) can have restrictions. It is up to the TLD's registry to implement restrictions and decide on the criteria for those restrictions. An example of a restricted gTLD is .NYC, which is the TLD for New York City and requires a valid New York City address from persons or entities who want to register .NYC. An example of a restricted ccTLD would be .US, the United States' domain. Registrants for .US must have a presence in the US. You can see which of the TLDs we support have restrictions on our TLD prices page under the "restrictions" column. Please note that some TLDs also have restrictions on what domain names you can register as well as restrictions on setting name servers. For example, .CN requires the registrant to submit documentation to register a domain name. CNNIC, the .CN registry, also reserves the right to delete domain names they find unacceptable. See our Service Agreement for more info.
- What is an Internationalized Domain Name (IDN)?
Internationalized domain names (IDNs) are domain names that either: are written in languages/scripts using Latin letters with diacritics (accents marks such as é or ü) or do not use the Latin alphabet at all IDNs allow native speakers of non-Latin based scripts to access the Internet in their own language. Since Internet usage is rising around the world and the world is full of many different languages and scripts (Chinese being the most spoken language!), IDNs offer a great way to connect with your target market no matter what they speak! We support many domain extensions that offer IDNs in a variety of languages. To see a list and search for an IDN domain, visit our IDN page. We also support several IDN extensions in a variety of languages. See a list of our IDN extensions. Please note that IDNs are represented in punycode, which puts the IDN into the character set A-Z and 0-9, to connect with the domain name system (DNS).
- What is a domain registrar?
Dynadot is a domain registrar. A domain registrar is a company that has a direct connection with central registries so they can offer domain registrations on various top-level domains (TLDs). For example, in order to offer registrations on .COM, a domain registrar has to be accredited with the central registry of that TLD - in this case, Verisign. Although it is not a requirement for a domain registrar to also be ICANN accredited, it is something we recommend when choosing a registrar. Dynadot is proud to be an ICANN accredited registrar. Getting accredited by ICANN requires the registrar to meet certain qualifications including security and financial ones. You can find out more about what Dynadot's ICANN accreditation means for you on our blog. Want to know more about the difference between a registry, a registrar, and a reseller? Check out our blog on The 3 R's of the Domain Industry.
- What is an IP address?
IP addresses (also known as Internet Protocol addresses) are the principal communications protocols for the Internet. There are currently two types: IPv4 - a combination of four sets of numbers separated by periods (for example, 22.214.171.124) IPv6 - represented as eight groups of four hexadecimal numbers separated by colons (for example, 2001:0db8:0000:0042:0000:8a2e:0370:7334) The latter was introduced because IPv4 has been exhausted due to the rapid growth of the Internet, since each computer connected to the Internet has a unique IP address. An IP address is used as the computer's ID on the Internet so it can send and receive information from other computers on the network. While computers can store, recall, and work with multiple numbers very easily, humans have trouble remembering random series of numbers. To address this, the Domain Name System (DNS) was created.
- What is Landrush period?
A Landrush period is a special period during which registration for a new TLD that has not yet launched is available either to a special group or at a special (usually premium) price. The Landrush period typically takes place after the Sunrise period. Following Landrush period is typically either a Early Access Period or General Availability for the new TLD. Can I register domains through Dynadot during a new TLD's Landrush period? What are the launch phases of a new TLD?
- What does it mean when a domain is in "Auction Lock" status?
When a domain won in our Expired Domain Auctions is added to the winning bidder's account, the domain is put in "Auction Lock" status for about 15 days. While in this status, the domain cannot be unlocked, transferred to a different registrar, or moved into another Dynadot account. However, you can set the name servers for the domain. The Whois information will still show the registrant as "Pending Renewal or Deletion." At the end of the 15 days, the "Auction Lock" status will automatically be removed. NOTE: This is different than the "Buy Lock" that is placed on Marketplace domains. Inventory from our registrar partners may have a 60 day hold depending on registry transfer requirements. Dynadot is unable to override such restrictions.
- What is an IDN variant?
An Internationalized Domain Name (IDN) variant is an alternative form of the domain name. The most common example is if you register a Chinese domain name. Chinese has two scripts for the same character, simplified and traditional. Someone may have already registered the simplifed version of a domain, preventing you from registering the traditional version. Unfortunately, due to the current design of Verisign, the central registry for .COM, .NET, .CC, and .TV, we cannot check if a variant exists ahead of time. We can only try to register the domain and if a variant exists, we get an error message (though sometimes you will see a variant error message in our search results if we received this error on that same domain name recently). Then we automatically give you an account credit for any domains we could not register.
- What is FTP?
File Transfer Protocol (abbreviated as FTP) is used for exchanging files between two computers that have network access to each other. (The Internet would be an example of one network.) One computer acts as a FTP server which takes in and processes FTP requests from other computers. The other computer makes a connection to the FTP server by using FTP client software. (One example of a FTP client is WS_FTP.) Once this computer is connected to the FTP server, it can send or request files from the FTP server. FTP allows you to access your web hosting through a different platform. This goes for both our Email Hosting and our VPS Hosting. Our Email Hosting features a custom-built control panel that is easily accessible through your Dynadot account. It provides users with the ability to upload files, create and access email, and includes website statistics. You can also find your FTP settings if you wish to use an FTP client instead. If you want to use an email client, you need your POP3 and SMTP settings, which are different than FTP. Our VPS Hosting offers you SSH and full root access to your virtual server, so you can install almost any software. In addition, you can create FTP accounts to give access to other users without giving them full access to your VPS Hosting account. For example, you can upload via FTP settings to your VPS with zPanel.