Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- What is web hosting?
Web hosting - or website hosting - is a service that allows individuals or organizations to make their website available on the World Wide Web. Web Hosting services typically offer server space that can be purchased or rented to host your website. There is a range of options from shared hosting, which offers space on a shared server, to hosting on dedicated servers. Dynadot offers two options for web hosting: Website Builder with built-in hosting, which offers customers a simple way to drag and drop their way to a beautiful website. Email Hosting, which offers customers unlimited email and a great platform to built a simple, static website.
- Do you have a website builder that comes with each domain?
As a matter of fact, we do. We offer a free and easy-to-use Website Builder with every Dynadot domain. We offer six templates to choose from that are completely customizable. Our Website Builder is mobile optimized, includes SEO, blog, coding tools, and, with our business plan, custom email. NOTE: You do not need to purchase additional web hosting with our Website Builder.
- How do I change the domain associated with my Email plan?
Unfortunately it is not possible to change the domain associated with your Email plan. Your email is linked to your domain.
- Why are there ads on my free hosting website?
If you are using our one page free hosting available through your domain's name servers settings, then you will see ads on your website (This may no longer be available in some accounts). However, we now offer a Website Builder, which gives you one free page with no ads! Along with giving you one free page with no ads, it also offers eight completely customizable website templates and easy-to-use tools. The free version of our Website Builder does have "Powered by Dynadot" in the footer; however, this is not an "ad".
- Do you place advertisements on websites using your Email or Website Builder plans?
No, we do not place any ads or banners on websites that use either our Email Hosting plans. We also do not place any ads on any of our Website Builder plans, including our free plan. If you are using our free one page hosting available through our name server settings (which may no longer be available in some accounts), then we do place advertisements on your website.
- What are Dynadot's name servers?
Our name servers are: Email Plan: ns1.dynadot.com ns2.dynadot.com Learn how to set your name servers in your Dynadot account.Learn how to set your own name servers, also known as glue records.
- Can I install my SSL certificate on your Web Hosting?
It depends on which hosting plan you purchase from us. We offer Email - as well as our Website Builder (which includes hosting). We can install a free SSL certificate on your Email website if your domain is registered with us and connected to your hosting plan using our DNS via an 'A' record. Please contact our customer support team for help setting that up. Please note that our Website Builder has a built-in SSL certificate for its e-commerce shopping cart, which is available through our business plan.
- How do I access my Email plan?
NOTE: We no longer support the "hosting" services in our Email plan (formerly called Email Hosting), including FTP. New purchases of our Email service will only have access to an email control panel to manage emails. To access your Email plan, please follow these steps: Sign in to your Dynadot account. Select "My Emails" from the left-side menu bar. Click on the "Sign in" link. Your Email Hosting will load in a new window on your browser.
- How do I access my domain email in my Email plan?
To access your domain email with your Email plan, please follow these steps: Sign in to your Dynadot account. Select the "My Emails" tab in the main menu. Click on the "login/edit" link under the "Edit Site" column. A new page should load in a new browser window. You should see your email addresses in the bottom left corner of the screen. Click on an email address to access that email address's folders and settings. Learn how to create another email address for your Email plan. Want to set up your email on another platform? Check out these additional instructions: iPhone iPad Gmail Thunderbird
- How do I renew my Email plan?
You can easily renew your Email plan(s) right from within your Dynadot account. Please follow these steps to renew: Sign in to your Dynadot account. Select "My Emails" from the left-side menu bar. Check the box next to the website(s) you want to renew. Click the "Renew" button. The item will be added to your shopping cart at the top left corner of the page. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. You will receive an "Order Complete" email from us when your order has finished processing and your hosting has been successfully renewed. If your Email package expires, your email will go down. Make sure that doesn't happen by setting up auto-renew for your Email plan!