- How do I reset my password for my Advanced Web Hosting cPanel account?
To reset the password for your cPanel account, please follow these steps: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Click the "[cPanel login]" link in the "Edit Site" column. A new page should load in a new web browser window. Enter your cPanel username in the "Password Reset" box. Click on the "Reset" button. You should receive an email from cPanel directly with instructions on how to change your password. NOTE: The cPanel username may not be the same as your Dynadot username. Please note that our Advanced Web Hosting product has been discontinued and can no longer be purchased. If you are looking for web hosting that supports cPanel, our VPS Hosting offers users several templates to choose from including cPanel (at an additional cost) and zPanel, which is free.
- How do I order your Advanced Web Hosting?
You may have noticed mention of our Advanced Hosting in certain places on our website. As of 2014, we no longer offer our Advanced Web Hosting product. If you are already using our Advanced Hosting for your website, your website will not be affected. We simply are no longer offering new Advanced Hosting plans. We do still offer Email Hosting (formerly known as Basic Hosting), which is for simple, static HTML websites (it does not support cPanel) and VPS Hosting, which offers users the benefit of a dedicated server without the cost. You can also add cPanel and WordPress to VPS Hosting, though it is for more advanced users. In addition, we now offer an easy-to-use Website Builder. Our website builder is even free to get started! It offers five pages, six fully customizable templates to choose from, and all the tools you need to create a beautiful website. You can also choose to upgrade for more features and each upgrade comes with a free domain!
- How many email addresses can I have for my domain on your Email Hosting?
We call it "Email Hosting" for a reason! There is no limit on the number of email addresses you can have with your domain email. Learn how to set up email with your Email Hosting. You can also visit the Email Hosting FAQ section of our help files for more info about this awesome product including how it can be used to create a website and how to set up your Email Hosting email with various platforms such as Gmail, Mac Mail, your iPad and iPhone, and more.
- Where can I find my Advanced Web Hosting cPanel username?
To find your cPanel username, please follow these steps: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Under the "Email or Advanced Hosting" section, click on the name of your website. The username will be listed next to "cPanel Username". Please note that we no longer offer our Advanced Hosting product. If you are looking for a hosting product that offers cPanel, you can use our VPS Hosting, which allows you to add cPanel as well as other templates.
- How do I rebuild my VPS?
If you've installed something incorrectly or your system files are corrupted in your VPS Hosting, you can first try to restore your VPS from the backup (VPS Hosting includes daily backups). If the backup file is also corrupted or if there are too many things to handle to fix your VPS, the easiest way to fix it is by rebuilding it. To rebuild your VPS, please follow these steps: Sign in to your Dynadot account. Unlock your account to access the VPS rebuild feature. Select the "Hosting" tab in the main menu. Click on your VPS Hosting name (should be a blue link). You'll need to unlock your account if you haven't already. Under the "VPS Control" section, you'll need to shut down your VPS by clicking on the "Regular Shutdown" or "Force Shutdown" button. Wait for the VPS to complete shutting down. Select your control panel template from the drop-down menu. Click on the "Rebuild" button. NOTE: The rebuild process may take 15 minutes to complete. Once it has finished, your VPS will be ready to use again.
- How do I change my VPS Hosting firewall status?
VPS OS Firewall is set "on" by default, and will block services other than SSH. Type the following commands to turn off the iptables firewall or change the iptables firewall to another status. It is best to keep the firewall on and add specific rules to allow specific service. To turn off iptables firewall: service iptables stop To turn on iptables firewall: service iptables start To turn off iptables firewall on boot: chkconfig iptables off To turn on iptables firewall on boot: chkconfig iptables on
- How do I let others access their email online from your Email Hosting?
Our Email Hosting allows you to create unlimited email accounts. In many cases, you may be creating email addresses for others to use - employees, family, friends, etc. You can allow other people to access their email without having them log into your Dynadot account, which can be an account security risk. To do this, you simply need to create a new user within your Email Hosting account. To create a new user, please follow these steps: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Click on the "edit website" link in the "Edit Site" column. A new page should load in a new browser window. Click on the "Mailbox" link in the main menu. Click on the "Mailbox Users" link in the sub-menu. There will be a default "root" user already created; however, we suggest that you keep this user account for yourself. To create a new user account, enter a username in the "Username" field and click the "Create New User" button. Click on the username link. You can edit the username, password, and name of the user here. You can also set which email addresses are accessible for this user. Once you have set up your user account(s), they can be accessed by visiting the following link: http://www.yourdomain.ext/user/signin.html (you'll need to replace the "yourdomain" part with, well, your domain). Then, they will need to enter the username and password that you created for them. Please note: The above link will only work if your domain is using the "Dynadot Hosting" setting. If you are using this setting, you will see "Dynadot Email Hosting" listed in the "Name Server" column for your domain under the "Manage" page on our "Domains" drop down in your Dynadot account. If you don't see that, you will need to set your domain to our Email Hosting in order to get the link to work.
- How do I access my Advanced Web Hosting cPanel account?
To access your Advanced Hosting cPanel account, please follow these steps: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Click on the "cPanel login" link under the "Edit Site" column. A new page should load in a new browser tab. Please note that we no longer offer our Advanced Hosting product. If you are looking for a hosting product that offers cPanel, you can use our VPS Hosting, which allows you to add cPanel as well as other templates.
- What is FTP?
File Transfer Protocol (abbreviated as FTP) is used for exchanging files between two computers that have network access to each other. (The Internet would be an example of one network.) One computer acts as a FTP server which takes in and processes FTP requests from other computers. The other computer makes a connection to the FTP server by using FTP client software. (One example of a FTP client is WS_FTP.) Once this computer is connected to the FTP server, it can send or request files from the FTP server. FTP allows you to access your web hosting through a different platform. This goes for both our Email Hosting and our VPS Hosting. Our Email Hosting features a custom-built control panel that is easily accessible through your Dynadot account. It provides users with the ability to upload files, create and access email, and includes website statistics. You can also find your FTP settings if you wish to use an FTP client instead. If you want to use an email client, you need your POP3 and SMTP settings, which are different than FTP. Our VPS Hosting offers you SSH and full root access to your virtual server, so you can install almost any software. In addition, you can create FTP accounts to give access to other users without giving them full access to your VPS Hosting account. For example, you can upload via FTP settings to your VPS with zPanel.
- How do I restore my VPS from a backup?
We offer free daily backups with our VPS Hosting. This allows you to restore all the files that were there when your VPS was last backed up. To restore your VPS Hosting, please follow these steps: Sign in to your Dynadot account. Unlock your account to access the VPS restore feature. Select the "Hosting" tab in the main menu. Click on your VPS Hosting plan (should be a blue link). You'll need to unlock your account if you haven't already. Under the "VPS Control" section, you'll need to shut down your VPS by clicking on the "Regular Shutdown" or "Force Shutdown" button. Wait for the VPS to complete shutting down. Click on the "Link" next to "Backup." Select the radio button next to a "VPS Automatic Backup" point, or a "VPS Manual Backup" that you want to use for the restore. Click on the "Restore VPS" button. NOTE: The restore processing may take 30 minutes to complete. Once finished, your VPS is ready again. You can also rebuild your VPS.