- Why am I unable to renew my RapidSSL certificate?
We no longer partner with Rapid SSL. Your existing Rapid SSL certificate will continue to work until it expires, but our system will not allow you to submit a renewal for it. We do support Alpha SSL certificates. If you still need an SSL, you can purchase a new Alpha SSL certificate. We support both regular and wildcard SSL certificates from Alpha SSL. Alpha SSL offers customers 99% browser recognition, better security with a chained root certificate, fast issuance, and it meets NIST recommendations!
- How do I install or reinstall my Alpha SSL certificate?
After you purchase or renew an Alpha SSL certificate and verify your order, you will need to install or reinstall the certificate by following the instructions on Alpha SSL's website: Under the "Installation Instructions" section, click on the #3 "Install SSL Certificate" link. Select your webserver from the list for exact instructions. Depending on your webserver, you will need your Alpha SSL certificate code, which can be found in your Dynadot account under the "SSL" tab. Click on the domain and the code will be at the very top of the page under "-----BEGIN CERTIFICATE-----". Be sure to read through all of the instructions on Alpha SSL's support page, as some webservers may have certain requirements to complete the installation. For example, some webservers require you to stop Apache and restart it after installation. If you do not know how to do this, you will need to contact your web host before you install.
- How do I get my SSL certificate reissued?
If you have purchased an SSL certificate from us and need to have it reissued, please email your new certificate signing request (CSR) to email@example.com. Be sure to include the account information in your email, such as your username and/or domain name associated with the SSL certificate so we can better assist you. How do I install or reinstall my Alpha SSL certificate?
- Why isn't my SSL order processing?
The most likely reason your SSL order is still processing and has not been completed is lack of verification. All SSL orders require verification. A verification email will be sent out to an email address associated with your domain name, most likely firstname.lastname@example.org. In some cases, this email may not exist, which would explain why you didn't receive this email. We can resend the SSL verification email for you, but there is only a limited list of emails that it can be sent to: email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org If none of these emails exist for your domain, we recommend setting one up and then having us resend the verification email to you. If your domain is with Dynadot, you can follow these steps to set up email forwarding for free.
- Where can I find the SSL certificate I purchased?
Thanks for purchasing your Alpha SSL certificate from us! Using SSL on your website will help keep your site more secure. To find your SSL certificate, please follow these steps: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. You will see your SSL certificates and their expiration dates listed on this page. To view more information about your SSL certificate including its signed certificate and certificate signing request, click on the name of your SSL certificate (it should be a link) under the "SSL Host" section. How do I install or reinstall my Alpha SSL certificate? How do I get my SSL certificate reissued? How do I renew my SSL certificate?
- Do you offer SSL certificates?
Yes, we are an official reseller of Alpha SSL certificates and offer both regular and wildcard SSL to help secure your website. You can find out more and order your SSL certification on our SSL page. Here are some benefits of Alpha SSL: Compatible with 99% of web browsers. Recognized by all popular mobile devices. Uses chained root certificates, which are more secure than single root certificates. Meets National Institute of Standards & Technology (NIST) recommendation to use 2048 bit keys. Second oldest Certificate Authority in existence. SSL stands for Secure Sockets Layer. An SSL certificate helps keep your website secure by encrypting communication between your server and your customer's browser. This is especially important for e-commerce websites. The easiest way to tell if a website uses SSL is if it has "https" instead of just "http" in its link (you'll notice Dynadot has https).
- Do you sell wildcard SSL certificates?
Yes! We offer both regular SSL certificates and wildcard SSL certificates on our SSL page. Wildcard SSL certificates allow you to secure all the subdomains on your website with the purchase of 1 certificate. Find out more about the difference between regular SSL and wildcard SSL certificates.
- What is SSL?
SSL stands for Secure Sockets Layer and an SSL certificate encrypts communication between your customer's browser and your server. Basically, it makes e-commerce transactions, log in pages that require your customer's personal information, and other pages on your website more secure. The easiest way to tell if a website has an SSL certificate is by looking at the address bar. If the website address starts with https, then it has SSL, http means it does not. Recently, Google has been adjusting the way they alert users of an unsecure website. As a result, SSL certificates may become more commonplace for all websites. What is the difference between regular and wildcard SSL certificates?
- How do I renew my SSL certificate?
You can easily renew your Alpha SSL certificate right in your Dynadot account. To do so, please follow these instructions: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. Check off the SSL certificate you'd like to renew. If your SSL certificate does not have a check box, then it is not yet eligible for renewal. SSL certificates can only be renewed within 90 days of expiration. Click the "Renew" button. Your SSL renewal will be added to the shopping cart at the top right corner. To check out, click on the shopping cart and then click the "Check Out" button. Follow the check out process to submit your SSL renewal order. Once your SSL certificate has been successfully renewed, you will receive an "Order Finished" email from us. Then, you will need to reinstall your SSL certificate. Why isn't my SSL order processing?
- What is the difference between SSL renew and SSL reissue
An SSL renewal will not typically require you to generate a new CSR. Choose the renewal option if you want to renew your certificate and no other details have changed. A reissue can be done if you've lost your private key, or your server details have changed. A reissue will not extend the validity period of your certificate.