- Why am I unable to renew my RapidSSL certificate?
We no longer partner with Rapid SSL. Your existing Rapid SSL certificate will continue to work until it expires, but our system will not allow you to submit a renewal for it. We do support Alpha SSL certificates. If you still need an SSL, you can purchase a new Alpha SSL certificate. We support both regular and wildcard SSL certificates from Alpha SSL. Alpha SSL offers customers 99% browser recognition, better security with a chained root certificate, fast issuance, and it meets NIST recommendations!
- Why isn't my SSL order processing?
The most likely reason your SSL order is still processing and has not been completed is lack of verification. All SSL orders require verification. If you chose Email Validation a verification email will be sent out to an email address associated with your domain name, most likely email@example.com. In some cases, this email may not exist, which would explain why you didn't receive this email. We can resend the SSL verification email for you, but there is only a limited list of emails that it can be sent to: firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com If none of these emails exist for your domain, we recommend setting one up and then having us resend the verification email to you. If your domain is with Dynadot, you can follow these steps to set up email forwarding for free. If you chose TXT Validation you will find the TXT value in the “Open Orders” section of your Dynadot account. Once you have added the TXT record, give it a little time to propagate, then go back to your “Open Orders” section and request verification. If the correct TXT record is found, your SSL order will be validated. Your certificate will then be issued in about an hour.
- How do I purchase an SSL certificate?
Dynadot is an official reseller of Alpha SSL certificates and offers both regular and wildcard SSL to help secure your website. To order an SSL certificate with us, please follow the steps below. Navigate to the SSL page. Click on the "Get Started" button. Select the type of SSL certificate you would like to purchase, then click the "Next" button. Select the type of validation you'd prefer. Enter your Certificate Signing Request (CSR) in the provided section (You can visit Alpha SSL's website for more information on how to generate a CSR). Make sure everything looks okay, then click on the "Submit" button. The item will be added to your shopping cart at the top of the page. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. Once your SSL order has completed, you will be able to find your SSL certificate in your Dynadot account. You will need to install it on your website.
- How do I install or reinstall my Alpha SSL certificate?
After you purchase or renew an Alpha SSL certificate and verify your order, you will need to install or reinstall the certificate by following the instructions on Alpha SSL's website: Under the "Installation Instructions" section, click on the #3 "Install SSL Certificate" link. Select your webserver from the list for exact instructions. Depending on your webserver, you will need your Alpha SSL certificate code, which can be found in your Dynadot account under the "SSL" tab. Click on the domain and the code will be at the very top of the page under "-----BEGIN CERTIFICATE-----". Be sure to read through all of the instructions on Alpha SSL's support page, as some webservers may have certain requirements to complete the installation. For example, some webservers require you to stop Apache and restart it after installation. If you do not know how to do this, you will need to contact your web host before you install.
- Can I purchase my SSL certificate for more than 1 year?
Purchasing an SSL certificate for more than 1 year is no longer possible. Due to changes in Apple, Mozilla and Google Root Store Policies, as of September 1, 2020, newly issued SSL/TLS certificates with a validity period greater than 13 months (397 days) are prohibited by policy and will not be trusted. Therefore, Dynadot is no longer selling certificates with a duration greater than 1 year. This is all in an effort for security. The shorter the lifespan for SSL certificates, the quicker any new security updates can be made.
- What is the difference between SSL renew and SSL reissue?
An SSL renewal will not typically require you to generate a new CSR. Choose the renewal option if you want to renew your certificate and no other details have changed. A reissue can be done if you've lost your private key, or your server details have changed. A reissue will not extend the validity period of your certificate.
- Where can I find the SSL certificate I purchased?
Thanks for purchasing your Alpha SSL certificate from us! Using SSL on your website will help keep your site more secure. To find your SSL certificate, please follow these steps: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. You will see your SSL certificates and their expiration dates listed on this page. To view more information about your SSL certificate including its signed certificate and certificate signing request, click on the name of your SSL certificate (it should be a link) under the "SSL Host" section. How do I install or reinstall my Alpha SSL certificate? How do I get my SSL certificate reissued? How do I renew my SSL certificate?
- Do you offer SSL certificates?
Yes, we are an official reseller of Alpha SSL certificates and offer both regular and wildcard SSL to help secure your website. You can find out more and order your SSL certification on our SSL page. Here are some benefits of Alpha SSL: Compatible with 99% of web browsers. Recognized by all popular mobile devices. Uses chained root certificates, which are more secure than single root certificates. Meets National Institute of Standards & Technology (NIST) recommendation to use 2048 bit keys. Second oldest Certificate Authority in existence. SSL stands for Secure Sockets Layer. An SSL certificate helps keep your website secure by encrypting communication between your server and your customer's browser. This is especially important for e-commerce websites. The easiest way to tell if a website uses SSL is if it has "https" instead of just "http" in its link (you'll notice Dynadot has https).
- Do you sell wildcard SSL certificates?
Yes! We offer both regular SSL certificates and wildcard SSL certificates on our SSL page. Wildcard SSL certificates allow you to secure all the subdomains on your website with the purchase of 1 certificate. Find out more about the difference between regular SSL and wildcard SSL certificates.
- I ordered an SSL certificate through Dynadot, do you have my private key?
No, we do not have a copy as your private key is generated with your CSR. If your private key was not saved or has been lost and you need your SSL certificate reissued, please follow these steps: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. Find the SSL you want reissued and click on the "Reissue" link. Enter your newly generated CSR in the "New CSR" box. Click on the blue "Reissue" button. Follow the "Checkout" process to reissue your certificate. You will receive an email once the SSL provider has reissued the certificate to your account.