- Why am I unable to renew my RapidSSL certificate?
We no longer partner with Rapid SSL. Your existing Rapid SSL certificate will continue to work until it expires, but our system will not allow you to submit a renewal for it. We do support Alpha SSL certificates. If you still need an SSL, you can purchase a new Alpha SSL certificate. We support both regular and wildcard SSL certificates from Alpha SSL. Alpha SSL offers customers 99% browser recognition, better security with a chained root certificate, fast issuance, and it meets NIST recommendations!
- Can I purchase my SSL certificate for more than 1 year?
Yes, you can purchase both a regular and wildcard SSL certificate for up to 3 years. To increase the number of years you wouldd like for your SSL certificate, please follow these steps: Navigate to the SSL page. Click on the "Get Started" button. Select the type of SSL certificate you would like to purchase, then click the "Next" button. Enter your Certificate Signing Request (CSR) in the provided section. (You can visit Alpha SSL's website for more information on how to generate a CSR.) Make sure everything looks okay, then click on the "Submit" button. The item will be added to your shopping cart at the top of the page. Click on the shopping cart icon to get to your shopping cart. Select the number of years you would like to purchase (up to 3 years) from the drop-down menu. Follow the "Checkout" buttons to submit your order. Once your SSL order has completed, you will be able to find your SSL certificate in your Dynadot account. You will need to install it on your website.
- What is the difference between SSL renew and SSL reissue
An SSL renewal will not typically require you to generate a new CSR. Choose the renewal option if you want to renew your certificate and no other details have changed. A reissue can be done if you've lost your private key, or your server details have changed. A reissue will not extend the validity period of your certificate.
- How do I get my SSL certificate reissued?
If you have purchased an SSL certificate from us and need to have it reissued, please email your new certificate signing request (CSR) to firstname.lastname@example.org. Be sure to include the account information in your email, such as your username and/or domain name associated with the SSL certificate so we can better assist you. How do I install or reinstall my Alpha SSL certificate?
- How do I renew my SSL certificate?
You can easily renew your Alpha SSL certificate right in your Dynadot account. To do so, please follow these instructions: Sign in to your Dynadot account. Select the "SSL" tab in the main menu. Check off the SSL certificate you'd like to renew. If your SSL certificate does not have a check box, then it is not yet eligible for renewal. SSL certificates can only be renewed within 90 days of expiration. Click the "Renew SSL" button. Your SSL renewal will be added to the shopping cart at the top right corner. To check out, click on the shopping cart and then click the "Check Out" button. Follow the check out process to submit your SSL renewal order. Once your SSL certificate has been successfully renewed, you will receive an "Order Finished" email from us. Then, you will need to reinstall your SSL certificate. Why isn't my SSL order processing?
- Where can I find the SSL certificate I purchased?
Thanks for purchasing your Alpha SSL certificate from us! Using SSL on your website will help keep your site more secure. To find your SSL certificate, please follow these steps: Sign in to your Dynadot account. Select the "SSL" tab in the main menu. You will see your SSL certificates and their expiration dates listed on this page. To view more information about your SSL certificate including its signed certificate and certificate signing request, click on the name of your SSL certificate, which should be a link, under the "SSL Host" section. How do I install or reinstall my Alpha SSL certificate? How do I get my SSL certificate reissued? How do I renew my SSL certificate?
- How do I generate a CSR?
The steps for generating a CSR for your Alpha SSL certificate will vary based on your web server. The best place to start is by visiting AlphaSSL's website and selecting your web server from the provided list. Once you have your CSR, you just need to choose whether you want a regular or wildcard SSL certificate on our SSL page, then enter your CSR, and check out. Once your order has completed, you will need to follow these installation instructions to secure your website.
- Do you offer SSL certificates?
Yes, we are an official reseller of Alpha SSL certificates and offer both regular and wildcard SSL to help secure your website. You can find out more and order your SSL certification on our SSL page. Here are some benefits of Alpha SSL: Compatible with 99% of web browsers. Recognized by all popular mobile devices. Uses chained root certificates, which are more secure than single root certificates. Meets National Institute of Standards & Technology (NIST) recommendation to use 2048 bit keys. Second oldest Certificate Authority in existence. SSL stands for Secure Sockets Layer. An SSL certificate helps keep your website secure by encrypting communication between your server and your customer's browser. This is especially important for e-commerce websites. The easiest way to tell if a website uses SSL is if it has "https" instead of just "http" in its link (you'll notice Dynadot has https).
- Why isn't my SSL order processing?
The most likely reason your SSL order is still processing and has not been completed is lack of verification. All SSL orders require verification. A verification email will be sent out to an email address associated with your domain name, most likely email@example.com. In some cases, this email may not exist, which would explain why you didn't receive this email. We can resend the SSL verification email for you, but there is only a limited list of emails that it can be sent to: firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com If none of these emails exist for your domain, we recommend setting one up and then having us resend the verification email to you. If your domain is with Dynadot, you can follow these steps to set up email forwarding for free.
- Can I install my SSL certificate on your Web Hosting?
It depends on which hosting plan you purchase from us. We offer two hosting plans: VPS and Email - as well as our Website Builder (which includes hosting). The only web hosting plan that you can install an SSL certificate on is our VPS hosting as it has its own dedicated IP address.