SSL Certificates

• Can I purchase my SSL certificate for more than 1 year?

  Purchasing an SSL certificate for more than 1 year is no longer possible. Due to changes in Apple, Mozilla and Google Root Store Policies, as of September 1, 2020, newly issued SSL/TLS certificates with a validity period greater than 13 months (397 days) are prohibited by policy and will not be trusted. Therefore, Dynadot is no longer selling certificates with a duration greater than 1 year. This is all in an effort for security. The shorter the lifespan for SSL certificates, the quicker any new security updates can be made.

• Can I install my SSL certificate on your Web Hosting?

  It depends on which hosting plan you purchase from us. We offer Email - as well as our Website Builder (which includes hosting). We can install a free SSL certificate on your Email website if your domain is registered with us and connected to your hosting plan using our DNS via an 'A' record. Please contact our customer support team for help setting that up. Please note that our Website Builder has a built-in SSL certificate for its e-commerce shopping cart, which is available through our business plan.

• How do I purchase an SSL certificate?

  Dynadot is an official reseller of Alpha SSL certificates and offers both regular and wildcard SSL to help secure your website. To order an SSL certificate with us, please follow the steps below. Navigate to the SSL page. Click on the "Get Started" button. Select the type of SSL certificate you would like to purchase, then click the "Next" button. Select the type of validation you'd prefer. Enter your Certificate Signing Request (CSR) in the provided section (You can visit Alpha SSL's website for more information on how to generate a CSR). Make sure everything looks okay, then click on the "Submit" button. The item will be added to your shopping cart at the top of the page. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. Once your SSL order has completed, you will be able to find your SSL certificate in your Dynadot account. You will need to install it on your website.

• What is the difference between SSL renew and SSL reissue?

  An SSL renewal will not typically require you to generate a new CSR. Choose the renewal option if you want to renew your certificate and no other details have changed. A reissue can be done if you've lost your private key, or your server details have changed. A reissue will not extend the validity period of your certificate.

• Why am I unable to renew my RapidSSL certificate?

  We no longer partner with Rapid SSL. Your existing Rapid SSL certificate will continue to work until it expires, but our system will not allow you to submit a renewal for it. We do support Alpha SSL certificates. If you still need an SSL, you can purchase a new Alpha SSL certificate. We support both regular and wildcard SSL certificates from Alpha SSL. Alpha SSL offers customers 99% browser recognition, better security with a chained root certificate, fast issuance, and it meets NIST recommendations!

• What is SSL?

  SSL stands for Secure Sockets Layer and an SSL certificate encrypts communication between your customer's browser and your server. Basically, it makes e-commerce transactions, log in pages that require your customer's personal information, and other pages on your website more secure. The easiest way to tell if a website has an SSL certificate is by looking at the address bar. If the website address starts with https, then it has SSL, http means it does not. Recently, Google has been adjusting the way they alert users of an unsecure website. As a result, SSL certificates may become more commonplace for all websites. What is the difference between regular and wildcard SSL certificates?

• How do I get my SSL certificate reissued?

  If you have purchased an SSL certificate from us and need to have it reissued, please follow these steps: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. Find the SSL you want reissued and click on the "Reissue" link. Enter your newly generated CSR in the "New CSR" box. Click on the blue "Reissue" button. Follow the "Checkout" process to reissue your certificate. You will receive an email once the SSL provider has reissued the certificate to your account. How do I install or reinstall my Alpha SSL certificate?

• Do you sell wildcard SSL certificates?

  Yes! We offer both regular SSL certificates and wildcard SSL certificates on our SSL page. Wildcard SSL certificates allow you to secure all the subdomains on your website with the purchase of 1 certificate. Find out more about the difference between regular SSL and wildcard SSL certificates.

• Which Validation Method Should I Choose For My SSL Certificate?

  Dynadot is an official reseller of Alpha SSL certificates and offers both regular and wildcard SSL to help secure your website. Before you certificate can be issued, it will need to be validated using one of the two methods below. Approver Email: In this method Alpha SSL will send an email to an address @YourDomain. There will be some options for you to choose from, but you may need to create this address, or at least a forward to it. This will be your best option if your domain is live with email service set up. DNS Verification: You can also verify ownership of your domain by adding a TXT record to it. The TXT record value will be provided to you when you order. You can do this in our system, or with your hosting provider if you are using outside name servers.

• I ordered an SSL certificate through Dynadot, do you have my private key?

  No, we do not have a copy as your private key is generated with your CSR. If your private key was not saved or has been lost and you need your SSL certificate reissued, please follow these steps: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. Find the SSL you want reissued and click on the "Reissue" link. Enter your newly generated CSR in the "New CSR" box. Click on the blue "Reissue" button. Follow the "Checkout" process to reissue your certificate. You will receive an email once the SSL provider has reissued the certificate to your account.