Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- What is your Refund Policy?
We give refunds in the form of account credit for the following scenarios: New Domain Registrations If the domain name is less than 5 days old, you may be able to request a grace period deletion. You will be credited the domain's registration cost minus the applicable grace deletion fee stated on our grace deletion page. Domain Transfers If a domain transfer fails for any reason, we can give a refund. This also applies for failed .EU and .BE domain trades. Expired Auction Orders If an expired auction order is cancelled because the domain was renewed by the original registrant, we can provide a full refund of the payment for the expired auction order to the original payment method. Web Hosting We can cancel Email Hosting if we receive the refund request within the first 30 days of purchase. Please transfer all your files, databases, and/or scripts from your hosting before you email us for a refund because we will delete your web hosting package before we issue you a refund. Website Builder If you upgraded to a yearly plan, we can cancel your plan within 30 days of purchase. Please email us to cancel any upgraded plans. SSL Certificates We can issue a refund within 7 days after the SSL certificate is issued. NOTE: All refund requests are handled MANUALLY. Our system will automatically issue you an account credit. You must EMAIL us in order to receive a refund. All refund requests must be received / processed within 60 days of the order date to be considered. Scenarios for which we cannot provide refunds: Domain Registrations If a domain has no grace hours left (typically, older than 5 days) or the TLD does not support grace deletions at all, you will not be able to have it deleted for credit. Domain Renewals In some cases we may be able to refund a domain renewal. The request would need to received by our support team within 5 days of the order completion date. If the renewal can be refunded, it will require immediate deletion of the domain name. Any such request should be emailed to [email protected] as soon as possible. Please include your acknowledgement of the domain deletion in your message to help speed up the process. Account Prepay Prepay orders are non-refundable. Requests may be considered only if none of the credit has been spent. Marketplace Domain Sales An order for a domain purchased through the Domain Marketplace cannot be cancelled/reversed unless both parties (i.e. buyer and seller) agree. User Auctions An order for a domain won through User Auction cannot be reversed/cancelled since bids, including a winning bid, cannot be cancelled. Backorders & Backorder Auctions When a backordered domain is caught by us and paid by you (either because you were the only customer to have requested the domain or because you won it through backorder auction), the domain would be automatically added to your account. Domains added from backorders cannot be grace deleted. Installment Payments Installment payments are non-refundable.
- What is your Spam Policy?
Dynadot does not allow its services to be used for the transmission of spam. If we receive any complaints about your domain being used to send spam, we will promptly start an investigation. First, you will receive an email warning from us notifying you that we have received a spam complaint for your domain(s), and asking you to stop sending spam. If you choose to ignore our warning and continue to send spam, we will deactivate your domain or disable your entire Dynadot account (depending on the severity of the situation). You will no longer be able to control the name servers for your domain(s), and instead an error page will appear in its place. You will not receive a refund or an account credit. To report a domain that has sent spam, please submit a spam complaint.
- Are there any limitations to your web hosting plans?
We currently offer two types of web hosting. Each of our options has its pros and cons depending on your hosting needs. Here are a few limitations to our web hosting packages. Our Email Hosting can be used for unlimited email accounts as well as a website; however: Email Hosting is only for simple, static HTML websites. PHP and MySQL databases are not supported. You cannot upload and run scripts, and there is no cgi-bin with existing scrips like formmail. There is no shell access to your account (e.g. using SSH or telnet). Spam websites, adult content, or illegal content are not allowed. Our VPS Hosting gives you the benefit of a dedicated server without the cost; however: VPS Hosting is for more advanced users who have some technical skills and experience with building a website. It is an unmanaged service, meaning that users will be expected to manage their own software installations and troubleshoot any issues on their own. Spam websites, adult content, or illegal content are not allowed. Not sure if web hosting is right for you? Check out our easy-to-use, intuitive Website Builder that requires no coding! Try it for free or upgrade to get more tools including email!
- Do you have any special packages available for non-profit charities?
No, we do not offer any special packages for non-profit charities at this time. However, we do offer bulk and super bulk discounts based on spending. To get our bulk discount pricing, you must spend $500 or more per year with us. To get our super bulk discount pricing, you must spend $5000 or more with us per year. See our bulk pricing and our super bulk pricing. You can get this pricing immediately in your account by prepaying.
- Who can I contact if I am not happy with the customer service I received?
At Dynadot, we take feedback very seriously and encourage customers to contact us to escalate an issue if they are not happy with the level of customer service received. If you wish to escalate an issue, please submit a ticket to us by emailing [email protected] Please include as much detail about the issue as possible, such as the associated Dynadot username and order ID, and the date, method of contact, and name of the customer service representative you were originally assisted by. This will allow us to investigate the problem in full. Our management team will acknowledge your complaint within 24 business hours and aim to resolve any issues you have within 10 business days.
- Do you have reseller accounts available for your services?
No, we do not offer reseller accounts with our services. A reseller is a company or person that buys domains from a domain registrar or another domain reseller on behalf of their customers. Often with resellers, the domain you purchase is not owned by you, but is instead owned by the reseller, which is something to be aware of. Dynadot itself is an ICANN-accredited domain registrar, which means we have direct connections to the central registries of the top-level domain extensions (TLDs) we sell. This also means that you are always the owner of any domain registered with us, even if you use our domain privacy service. Not sure if you own your domain? You can do a Whois lookup to find out.
- Do you have a Payout Policy?
Yes, we provide payouts for account credit with the following conditions: Please request a refund to the original payment method if the order is still eligible for a refund. There is a 5% fee on account credit that is paid out to cover costs associated with the transaction. The minimum payout amount in USD that can be requested is $100 USD. The minimum payout amount in CNY that can request is 700 yuan. Payouts are made via PayPal to the email that you specify. Payouts via Alipay are available for account credit in CNY and are made to the account associated with the email or phone number that you specify. Payouts by check are also available for account credit in USD. Because PayPal charges extra fees to payout International accounts, there may be an additional cost for payouts under $500 USD. Requesting a payout of less than $500 USD can result in additional fees. You may be required to verify account details. Updating your account information will trigger a month long waiting period. Payout requests can be denied if we are unable to verify the account holder, fraudulent activity has been identified, or is suspected in connection with the account making the request. First time payout orders will take longer, it can take a minimum of seven to ten business days to complete. Subsequent payout orders can take two to five business days to complete. NOTE: Dynadot is not responsible for any additional fees that may be charged by PayPal. Accounts must be active for at least 6 months if you are requesting a payout.
- One of your customers is violating my copyright. Will Dynadot help me?
Dynadot respects the intellectual property rights of others and is committed to protecting such rights where they exist. If you believe your copyright or other intellectual property right is being violated by one of our customers, please submit a Copyright Complaint. Be sure to forward us any evidence or proof of infringement so that we may better serve you. We will initiate an investigation and take action where we find conclusive proof of infringement. Please be aware that in some cases we may require you to provide us with a court order or administrative order before we are able to assist you. We reserve the right to take no action on copyright complaints without the backing of an order issued by a court of law or an administrative body. You may also obtain resolution by contacting the domain or website owner directly and demanding that they "cease and desist." You can find out who the owner is by using our Whois Lookup. If the owner is using our domain privacy, you can call, email, or mail them at the contact information provided and we will forward your message on to them. We encourage all complainants to utilize this approach before submitting a formal copyright complaint to Dynadot. Has someone claimed you're violating their copyright? Find out what you can do to defend yourself.
- Does Dynadot keep a domain portfolio?
No, Dynadot does not and has never kept a domain portfolio. In addition to dynadot.com, we also own additional domains that make sense for us to own as a business. This includes misspellings of dynadot such as the common typo "dyandot.com" and dynadot itself on other top-level domain extensions such as dynadot.net and dynadot.domains. Most of these domains are simply being forwarded back to our main website. One fun domain that we own is our custom short link, dyna.me. You'll see this used to link back to our website on our social media pages including Facebook and Twitter. You may notice Dynadot's contact information show up in the Whois of many domains. This is because the domain is registered with us and the owner has chose to use our domain privacy service, which replaces their contact information with ours. If you are interested in getting in touch with the owner of that domain, you can send your message to [email protected] and we will forward it to the owner for you.
- What is a Counter-Verification?
A Counter-Verification is a signed and certified document that you submit to us in order to dispute a Copyright Complaint that a third party has lodged against you. By submitting a counter-verification, you are certifying under penalty of perjury any facts and/or evidence that refute the claims of copyright infringement regarding your domain name and/or website. A counter-verification must include all of the following: Your full name (first, middle, last). Your address (physical address, not a PO Box or mail service). Your telephone number, including country code if not the United States. Your fax number, if you have one (optional). Your email address. A submission of documents, evidence, and/or an explanation to negate the copyright infringement claim made against you. Your declaration that it is your good faith belief that the use of the material complained of is authorized by the copyright holder (aka the complainant), or otherwise permitted under the law, or that the complainant does not have a legally enforceable copyright claim. Your declaration, under penalty of perjury, that the information you are providing regarding the infringing material and the copyright is accurate. Your signature (may be electronically signed). Let us clarify the types of evidence we would accept to support your counter-verification with a few examples. We would accept, for instance, evidence that the complainants gave their express permission to you to republish or resell their materials. Also, we would accept identification of and copies of the text of a statute, law, or regulation recognized by either United States law or the International Berne Convention, that lawfully permits your use of the material. Still another example is if you can provide documents or proof that the complainant somehow does not own a legally enforceable copyright. If more than one copyright complaint has been lodged against you, we will require you to submit a separate counter-verification for each complaint. We must receive counter-verifications by the deadlines specified in our notices and emails. If we do not receive your documents in a timely fashion, you run the risk of your services being terminated. You may submit your counter-verification to us by fax, email, or postal mail, as follows: Fax: +1 (415) 869-2893 Email: [email protected] Mail: P.O. Box 345, San Mateo, CA 94401 Once we receive your counter-verification, we evaluate it for completeness and accuracy under the standards set forth above. If we determine that the counter-verification is satisfactory, then we may restore your services (if disabled), and/or request that the complainant seek a court or administrative order to disable your services.