- What is your refund policy?
We give refunds in the form of account credit for the following scenarios: New Domain Registrations If the domain name is less than 5 days old, you may be able to request a grace period deletion. You will be credited the domain's registration cost minus the applicable grace deletion fee stated on our grace deletion page. Domain Privacy If you want to cancel domain privacy, you can do so within the first 15 days of purchase by emailing us. Domain Transfers If a domain transfer fails for any reason, we can give a refund. This also applies for failed .EU and .BE domain trades. Expired Auction Orders If an expired auction order is cancelled because the domain was renewed by the original registrant, we can provide a full refund of the payment for the expired auction order to the original payment method. Web Hosting We can cancel web hosting (both Email and VPS Hosting) if we receive the refund request within the first 30 days of purchase. Please transfer all your files, databases, and/or scripts from your hosting before you email us for a refund because we will delete your web hosting package before we issue you a refund. Website Builder If you upgraded to a yearly plan, we can cancel your plan within 30 days of purchase; Please email us to cancel either of our upgraded plans. SSL Certificates We can issue a refund within 7 days after the SSL certificate is issued. NOTE: All refund requests are handled MANUALLY. Our system will automatically issue you an account credit. You must EMAIL us in order to receive a refund. All refund requests must be received / processed within 60 days of the order date to be considered.
- Are there any limitations to your web hosting plans?
We currently offer two types of web hosting. Each of our options has its pros and cons depending on your hosting needs. Here are a few limitations to our web hosting packages. Our Email Hosting can be used for unlimited email accounts as well as a website; however: Email Hosting is only for simple, static HTML websites. PHP and MySQL databases are not supported. You cannot upload and run scripts, and there is no cgi-bin with existing scrips like formmail. There is no shell access to your account (e.g. using SSH or telnet). Spam websites, adult content, or illegal content are not allowed. Our VPS Hosting gives you the benefit of a dedicated server without the cost; however: VPS Hosting is for more advanced users who have some technical skills and experience with building a website. It is an unmanaged service, meaning that users will be expected to manage their own software installations and troubleshoot any issues on their own. Spam websites, adult content, or illegal content are not allowed. Not sure if web hosting is right for you? Check out our easy-to-use, intuitive Website Builder that requires no coding! Try it for free or upgrade to get more tools including email!
- What is your Spam Policy?
Dynadot does not allow its services to be used for the transmission of spam. If we receive any complaints about your domain being used to send spam, we will promptly start an investigation. First, you will receive an email warning from us notifying you that we have received a spam complaint for your domain(s), and asking you to stop sending spam. If you choose to ignore our warning and continue to send spam, we will deactivate your domain or disable your entire Dynadot account (depending on the severity of the situation). You will no longer be able to control the name servers for your domain(s), and instead a Dynadot "domain cancelled for spam abuse" page will appear in its place. You will not receive a refund or an account credit. To report a domain that has sent spam, please submit a spam complaint.
- One of your customers is violating my copyright. Will Dynadot help me?
Dynadot respects the intellectual property rights of others and is committed to protecting such rights where they exist. If you believe your copyright or other intellectual property right is being violated by one of our customers, please submit a Copyright Complaint. Be sure to forward us any evidence or proof of infringement so that we may better serve you. We will initiate an investigation and take action where we find conclusive proof of infringement. Please be aware that in some cases we may require you to provide us with a court order or administrative order before we are able to assist you. We reserve the right to take no action on copyright complaints without the backing of an order issued by a court of law or an administrative body. You may also obtain resolution by contacting the domain or website owner directly and demanding that they "cease and desist." You can find out who the owner is by using our Whois Lookup. If the owner is using our domain privacy, you can call, email, or mail them at the contact information provided and we will forward your message on to them. We encourage all complainants to utilize this approach before submitting a formal copyright complaint to Dynadot. Has someone claimed you're violating their copyright? Find out what you can do to defend yourself.
- Someone stole my Dynadot account! How can I get it back?
If this is the first time this has happened to you, we will make a one-time exception and help you get your Dynadot account back once you have proven that you are indeed the true account owner. In regards to any subsequent account break-ins, we cannot help you get your account back since you and you alone are responsible for the security of the account. Dynadot has invested a good amount of effort into maintaining the security of our system. It is the sole responsibility of the creator of the account to keep the account safe and secure. This is clearly stated in our Service Agreement under Part 1, Section 6, Account Security. We urge you to choose a password with a healthy mixture of numbers and letters and change it often to keep your account safe to avoid any account break-ins.
- Does Dynadot keep a domain portfolio?
No, Dynadot does not and has never kept a domain portfolio. In addition to dynadot.com, we also own additional domains that make sense for us to own as a business. This includes misspellings of dynadot such as the common typo "dyandot.com" and dynadot itself on other top-level domain extensions such as dynadot.net and dynadot.domains. Most of these domains are simply being forwarded back to our main website. One fun domain that we own is our custom short link, dyna.me. You'll see this used to link back to our website on our social media pages including Facebook and Twitter. You may notice Dynadot's contact information show up in the Whois of many domains. This is because the domain is registered with us and the owner has chose to use our domain privacy service, which replaces their contact information with ours. If you are interested in getting in touch with the owner of that domain, you can send your message to firstname.lastname@example.org and we will forward it to the owner for you.
- Do you have any special packages available for non-profit charities?
No, we do not offer any special packages for non-profit charities at this time. However, we do offer bulk and super bulk discounts based on spending. To get our bulk discount pricing, you must spend $500 or more per year with us. To get our super bulk discount pricing, you must spend $5000 or more with us per year. See our bulk pricing and our super bulk pricing. You can get this pricing immediately in your account by prepaying.
- Do you have reseller accounts available for your services?
No, we do not offer reseller accounts with our services. A reseller is a company or person that buys domains from a domain registrar or another domain reseller on behalf of their customers. Often with resellers, the domain you purchase is not owned by you, but is instead owned by the reseller, which is something to be aware of. Dynadot itself is an ICANN-accredited domain registrar, which means we have direct connections to the central registries of the top-level domain extensions (TLDs) we sell. This also means that you are always the owner of any domain registered with us, even if you use our domain privacy service. Not sure if you own your domain? You can do a Whois lookup to find out.
- What is a Counter-Verification?
A Counter-Verification is a signed and certified document that you submit to us in order to dispute a Copyright Complaint that a third party has lodged against you. By submitting a counter-verification, you are certifying under penalty of perjury any facts and/or evidence that refute the claims of copyright infringement regarding your domain name and/or website. A counter-verification must include all of the following: Your full name (first, middle, last). Your address (physical address, not a PO Box or mail service). Your telephone number, including country code if not the United States. Your fax number, if you have one (optional). Your email address. A submission of documents, evidence, and/or an explanation to negate the copyright infringement claim made against you. Your declaration that it is your good faith belief that the use of the material complained of is authorized by the copyright holder (aka the complainant), or otherwise permitted under the law, or that the complainant does not have a legally enforceable copyright claim. Your declaration, under penalty of perjury, that the information you are providing regarding the infringing material and the copyright is accurate. Your signature (may be electronically signed). Let us clarify the types of evidence we would accept to support your counter-verification with a few examples. We would accept, for instance, evidence that the complainants gave their express permission to you to republish or resell their materials. Also, we would accept identification of and copies of the text of a statute, law, or regulation recognized by either United States law or the International Berne Convention, that lawfully permits your use of the material. Still another example is if you can provide documents or proof that the complainant somehow does not own a legally enforceable copyright. If more than one copyright complaint has been lodged against you, we will require you to submit a separate counter-verification for each complaint. We must receive counter-verifications by the deadlines specified in our notices and emails. If we do not receive your documents in a timely fashion, you run the risk of your services being terminated. You may submit your counter-verification to us by fax, email, or postal mail, as follows: Fax: +1 (415) 869-2893 Email: email@example.com Mail: P.O. Box 345, San Mateo, CA 94401 Once we receive your counter-verification, we evaluate it for completeness and accuracy under the standards set forth above. If we determine that the counter-verification is satisfactory, then we may restore your services (if disabled), and/or request that the complainant seek a court or administrative order to disable your services.
- This domain has fake Whois information, how do I submit a complaint?
If you believe a domain has fake Whois information, please email us at firstname.lastname@example.org to submit your complaint. Please include as much information as possible to support your claim. Then, one of our account managers will investigate.