Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- What payment methods can be accepted by your Website Builder's e-commerce shopping cart?
Our Website Builder's e-commerce shopping cart uses Stripe as its payment processor. Stripe currently accepts Visa, MasterCard, American Express, Discover, and Diners Club payments from customers worldwide. You can also choose to accept Bitcoin payments through Stripe. This can be activated within your Stripe account. Please note that this help file is only referring to our shopping cart feature within our Website Builder Business plan. To see what payment methods Dynadot accepts, visit our payment options page.
- How do I add a line break to my Website Builder?
To add a line break to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon on the left-hand tool bar. Click on and drag the "Line" icon to the place you want it to appear on the page. To move your text box, click out of it if your cursor is blinking, then hover over the box and use the "Move" icon that appears in the top-left corner of the text box to drag it to a new location. To remove the text box, click out of it if your cursor is blinking, then hover over the box and use the "Trash" icon that appears in the top-left corner. To save your changes, click on the "Save" button at the top left of the page. Want to make other text changes to your Website Builder? Learn about the text options available for your Website Builder.
- Do you have a website builder that comes with each domain?
As a matter of fact, we do. We offer a free and easy-to-use Website Builder with every Dynadot domain. We offer six templates to choose from that are completely customizable. Our Website Builder is mobile optimized, includes SEO, blog, coding tools, and, with our business plan, custom email. NOTE: You do not need to purchase additional web hosting with our Website Builder.
- How do I give someone access to edit my Website Builder?
Our Website Builder Business plan allow you to create a separate log in for someone to edit your website. This is a great tool if you would like a designer or employee to make changes to your site while keeping your personal account information private. To give someone access to edit your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Make note of your Site Builder ID # under the "Website" column. Click on the "edit" link next to the website builder you want to use. Click on the "Settings" icon (the one that looks like a gear) on the left-hand tool bar. Next, click on the "User". Click on the user you'd like to give editing privileges to. If you need to create a new user, please enter the email and password. At the bottom of the page, check the box under "Website Builder" that says, "Editing capabilities. No access to "Domain" or "Email" sections." Save your settings. Refer back to your site builder number you took note of earlier, and enter it the space that says "YourNumberHere" in the link below: https://sitebuilderYourNumberHere.dynadot.com/edit/edit.html You can give this link to the users you want to edit your site. They will need to use their personal email address and password to log in.
- How do I connect my domain with my Website Builder?
To connect a domain to your Website Builder, the domain must be in the same Dynadot account as the Website Builder you want to connect to it. If this is the case, please follow these steps: Sign in to your Dynadot account. Select "My Domains” from the left-side menu bar and click "Manage Domains" in the drop-down menu. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS Settings page, select "Dynadot Site Builder" from the top drop-down menu. Press the "Save Settings" button to save your changes. NOTE: Please be aware that it may take some time for your settings to propagate. If you want to connect a domain that is at another registrar to your Website Builder, you will need to transfer your domain to your Dynadot account. If you want to connect a domain that is in another Dynadot account to your website builder, you will need to initiate a Change Ownership request to move the domain to the Dynadot account which holds the Website Builder.
- Can I use your Website Builder if I do not own a domain?
As of Feb 1st, 2023 we do require your free or pro website builder to be linked to an active Dynadot domain. Learn how to connect your domain to your Website Builder.
- Can I change my page's type after it's been created in your Website Builder?
No, once you have created a page, you cannot change the type of page it is within our Website Builder. You will need to add a new page and select the type that you want the page to be. We have three types to choose from: Page: "Page" is our general option. This is the type to select if you don't want your page to be set up for blog posts or product listings. Blog: "Blog" will automatically set up your page to host blog posts. When you set your page type to blog, you are given special setting options such as the number of posts per page, the ability to turn comments on or off, and, importantly, the ability to add blog entries to the page. Product: The "Product" page type is only available with our Website Builder Business plan. This page type is the only page type that supports products for our shopping cart.
- Why are there ads on my free hosting website?
If you are using our one page free hosting available through your domain's name servers settings, then you will see ads on your website (This may no longer be available in some accounts). However, we now offer a Website Builder, which gives you one free page with no ads! Along with giving you one free page with no ads, it also offers eight completely customizable website templates and easy-to-use tools. The free version of our Website Builder does have "Powered by Dynadot" in the footer; however, this is not an "ad".
- How do I move a text box to a different location in my Website Builder?
If you want to move a text box to a different location on your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Find the text box you want to move and hover over it. (If you've been typing in the box and your cursor is blinking, you will need to click out first.) You should see a "Move" icon that looks like a cross with arrows on the ends in the top right corner of the text box. Click on the "Move" icon and drag the text box to the location you want. As you move it, you will see a blue line that shows you where your text box will be placed on the page. Please note that there is no way to move a text box between pages. We recommend simply creating a new text box on the other page and copying and pasting the text into it. To save your changes, click "Save" at the top of the page. Learn how to remove a text box from your website builder
- Do you place advertisements on websites using your Email or Website Builder plans?
No, we do not place any ads or banners on websites that use either our Email Hosting plans. We also do not place any ads on any of our Website Builder plans, including our free plan. If you are using our free one page hosting available through our name server settings (which may no longer be available in some accounts), then we do place advertisements on your website.