Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Help>Website Builder

Website Builder

  • What payment methods can be accepted by your Website Builder's e-commerce shopping cart?

    Our Website Builder's e-commerce shopping cart uses Stripe as its payment processor. Stripe currently accepts Visa, MasterCard, American Express, Discover, and Diners Club payments from customers worldwide. You can also choose to accept Bitcoin payments through Stripe. This can be activated within your Stripe account. Please note that this help file is only referring to our shopping cart feature within our Website Builder Business plan. To see what payment methods Dynadot accepts, visit our payment options page.

  • What currencies does your Website Builder shopping cart support?

    Our Website Builder business plan comes with a built-in e-commerce shopping cart. Our shopping cart is able to accept payments through Stripe. Our shopping cart supports the following currencies: USD - US Dollars ($) GBP - Great Britain Pounds (£) EUR - Euros (€) CAD - Canadian Dollar (C$) AUS - Australian Dollar (AU$) Please note that you cannot choose to offer more than one currency using our shopping cart feature. The default currency for our shopping cart is USD. You can select a different currency under the "General" tab of the shopping cart section.

  • How do I refund a customer's order within your Website Builder's shopping cart editor?

    Our Website Builder shopping cart makes it easy to manage your orders. The shopping cart is available with our Website Builder Business plan. There are two ways to refund a customer's order. If you have not yet shipped or fulfilled the customer's order, you simply need to cancel it and it will be automatically refunded in full. If the order has already been fulfilled and/or the refund is for a return, then you can follow the steps below to refund the order: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the orders tab. Pending orders will be the default selection when you land on this page. If the order is not listed here, use the drop down to select "All Orders." Click on the order you want to refund. Click on the "refund" button. There is a "refund" box where you can enter the amount that will be refunded. This allows you to control the amount of refund you are giving the customer. If you want to send out an "order refunded" email to your customer, make sure you check off "send a notification email to the customer." Click "Confirm" to refund the order or "Cancel" to cancel the cancel the refund. Once you have confirmed the refund, our system will autoamtically refund the customer for the amount you entered. What is the difference between refunding an order and cancelling an order?

  • How do I add a line break to my Website Builder?

    To add a line break to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon on the left-hand tool bar. Click on and drag the "Line" icon to the place you want it to appear on the page. To move your text box, click out of it if your cursor is blinking, then hover over the box and use the "Move" icon that appears in the top-left corner of the text box to drag it to a new location. To remove the text box, click out of it if your cursor is blinking, then hover over the box and use the "Trash" icon that appears in the top-left corner. To save your changes, click on the "Save" button at the top left of the page. Want to make other text changes to your Website Builder? Learn about the text options available for your Website Builder.

  • How do I cancel a customer's order within your Website Builder's shopping cart editor?

    Our Website Builder shopping cart makes it easy to manage your orders. Cancelling an order will automatically refund your customer in full. To cancel an order, please follow these instructions: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the orders tab. Pending orders will be the default selection when you land on this page. Click on the order you want to cancel. Click on the "cancel" button. If you want our system to "restock" the items back into your inventory, make sure to check off "the claimed quantity for products in this order will be restocked back to your store." If you want to send out an "order cancelled" email to your customer, make sure you check off "send a notification email to the customer." Click "Confirm" to cancel the order or "Cancel" to cancel the cancellation of the order. Once you have confirmed the cancellation of your customer's order, our system will refund them in full. What is the difference between refunding an order and cancelling an order?

  • What are your Website Builder plans and prices?

    We offer four Website Builder plans: Free, Basic ($10/year), Pro ($30/year), and Business ($100/year). You can find out a little more about each plan below or click on the image to visit our prices page: Dynadot Website Builder Plans and Prices

  • Why are there ads on my free hosting website?

    If you are using our one page free hosting available through your domain's name servers settings, then you will see ads on your website (This may no longer be available in some accounts). However, we now offer a Website Builder, which gives you one free page with no ads! Along with giving you one free page with no ads, it also offers eight completely customizable website templates and easy-to-use tools. The free version of our Website Builder does have "Powered by Dynadot" in the footer; however, this is not an "ad". We also offer two web hosting options (though neither are free): VPS Hosting and Email Hosting.

  • How do I change the URL of a page on my Website Builder?

    A page URL can only be changed if you have upgraded to our Website Builder Pro or Business plan. The way that we set page URLs is by matching the URL to the page title you enter when you create a page. This is the default even if you have an upgraded plan (you just have the opportunity to edit it). Before you edit your page URL, consider whether this will cause any links to this page to break. If you have an upgraded plan, follow these instructions to edit your page URL: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the Website Builder you want to use. Click on the "Page" icon (the one that looks like a piece of paper) on the left-hand tool bar. Click on the page whose URL you'd like to change. Enter your desired new page URL under "URL". Hit "Save" at the top to save your changes. If you have not upgraded, you can consider adding a new page and setting the title to match the URL you want. Then, simply change the page title after you save your new page if you want a different title.

  • How do I link text in your Website Builder?

    We've made it easy to link text within our Website Builder! To add a link to your text, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Go to the page with the text box where you want to add the link and click in the box, so your cursor is blinking. (Learn how to add a new text box if need to add a new one.) You should see a text options box pop up at the top of the text box. You can either highlight the text you want to link and then click on the link icon (3rd button from the left) or simply click on the link icon and it will add the link you enter to the text box as your text (for example, ). A link settings box will appear. Select the type of link you want to add: URL, Link to anchor in the text (anchors can only be added using our code editor), or E-mail. Then, select the link protocol. Most websites use either http:// or https://. Enter the link in the URL box (you should only include everything after the http:// or https:// as that is provided in the protocol section, for example, www.dynadot.com). You can also set how the new link will show for the user in the "Target" section. Click "OK" to set your link and its settings. You should see your link appear in the color you selected within your text box. Click "Save" at the top of the page to save your changes.

  • How do I login to my Website Builder email?

    Our Website Builder's Business plan has email built right in! And, we offer you a separate login for your email addresses. This allows you to create email addresses for family members, friends, and/or employees without giving them full access to your domain, website, and Dynadot account. Once you have created your email addresses, you can access them at the following link: http://www.YOURDOMAIN.COM/mail/signin.html NOTE: You will need to replace "YOURDOMAIN.COM" with your website builder's domain or subdomain. Enter your username (your full email address) and password to login and check messages, create folders, or view the settings for your email address. Forgot your email password?

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