Dynadot Help

Verification

• My payment has been made, why am I being asked to verify my order?

  We realize that we take a stricter approach to fraud prevention than most other registrars. With "card not present" orders (or orders placed online), the onus is on the merchant, and we are responsible for all fees associated with the chargebacks and reversals we receive.Aside from these unwanted and costly charges, we are disheartened when we discover a stolen credit card or hacked PayPal account has been used to fund orders made with us and, thus, do our best to avoid such occurrences.Because of this, we have developed a sophisticated fraud filter that selects which orders require verification. If you receive one such request, please do not take it personally as there are many factors at play and the request is by no means an accusation."I paid with my verified PayPal account, do I still have to do this?"Yes, we do receive reversals from even verified PayPal accounts."How many times will I be asked to verify?"Once you verify an order, a note will be made in your account. In most cases, you will not be asked to verify again.

• I did not receive the verification call, can you call me again?

  There are a few reasons why you may not have received the phone number verification call: You forgot which phone number is listed in your account The area code is missing in your account The country code is incorrect in your account To check your phone number, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Settings" in the drop-down. If you need to update, click on the "Edit Info" button (account must be unlocked). In the first box, you must select the correct country code (For example, "01" is the country code for the United States) and then you can enter the area code and phone number in the second box. Once you have updated your information, click on the "Save" button at the top-right corner to save your changes. Our system will send you a new phone number verification email later that day or sometime the following day.NOTE: Any time you update your account information, you will receive a Account Info Verification email.