- I paid for my winning Expired Domain Auction, why is it still processing?
Expired Domain Auction wins take 3-4 days to process as you are waiting out the tail-end of the original registrant's renewal grace period. If not renewed, the domain will be added to your account just as soon as this period is over. In rare cases, a domain won at auction will not be added to your account because it was renewed by the original registrant. If you need an exact date and time for when your auction order will complete processing, please email email@example.com and include your order number in the subject line. NOTE: Once the domain is added to your account, it will be in "Auction Lock" status.
- How do I bid on a User Auction?
Dynadot now offers User Auctions! Domains listed in our User Auctions have been listed by Dynadot users themselves! To place a bid in a User Auction, please follow these steps: Sign in to your Dynadot account. Find the domain you want to bid on on the "User Auctions" page, under the "Aftermarket" section of our site. Click on the domain name itself. In the price box, enter your proxy bid amount. Check the box below to acknowledge that you will pay for this auction if you win and to acknowledge that you agree to our Service Agreement. Press the "Place Bid" button to place your bid. NOTE: If a bid is placed in the last 5 minutes of the auction, the auction time will be extended for another 5 minutes. This can happen up to 20 times before the auction's final "end time" is set. Domains won in our User Auctions will be placed in "Buy Lock" status for 30 days. Please note that domains won in our User Auctions will not be renewed with the order, and any renewal cost would not be included in the final price.
- How do I close my Marketplace listing?
Our Marketplace is the place to buy and sell domains! If you want to close your Marketplace listing, there are two says to do so: Option 1: Manage Domains Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you wish to remove from our Marketplace. Select "Sale Settings" from the "Bulk action" drop-down menu. Set the "Not Sale" option and click the "Save Settings" button. Option 2: Active Listings Sign in to your Dynadot account. Select "My Marketplace" from the left-side menu bar and click "Active Listings" in the drop-down. Check the box next to the domain name(s) you want to close. Press the "Remove From Active Listings" button to save your changes. Your domain should disappear from the list on the page. You should now see your domain listed on the "Closed Listings" page under the "My Marketplace" drop down. Here you can choose to relist the domain by checking the box next it and pressing the "Make Active" button.
- How accurate are your Expired Auction traffic and revenue stats?
Our Expired Domain Auctions offer information about the monthly revenue, monthly visitors, inbound links, and age of the domain. We use well-known third party parking companies to park expired domain names. The stats we publish on the Expired Domain Auctions page are directly from these companies. We also use EstiBot Domain Appraiser to provide an estimated value of the domain name in our auctions. According to EstiBot, they use a "statistically derived model to calculate the value of a domain name based on over one hundred internal and external domain attributes. Internal attributes include domain length, extension, word count, pronunciation and other characteristics directly linked to a specific domain". More information about EstiBot's methodology is available here.
- Is the domain I won in the User Auction renewed?
No, domains that are won in our User Auctions are NOT renewed as part of the purchase. If you would like to renew the domain, this would not be included in the cost of the auction.
- Do you have a backordering service?
Yes, we have an awesome domain backorder service available in our marketplace! We offer backorders on the following top-level domains: .COM, .NET, .ORG, .CO, .TV, .CC, .US, .BIZ, and .INFO. You can place a domain backorder request for a domain that is pending deletion if you have completed at least one successful order with us in the last 365 days and haven't been banned from our auctions. If you don't qualify for the former, you can prepay into your account now. You will also need to set your marketplace default payment settings in your account. After you place a domain backorder, we will try to catch the domain as it drops, but we cannot guarantee that will catch it for you. If we do catch it and you're the only person who placed a backorder request, then an order will be created for you and you will have 47 hours to pay for the domain. Then, the domain will be placed in your account once your order is complete. If you do not pay for the domain, you will be banned from our auctions. In the case of multiple backorder requests, there will be a backorder auction. Have your eye on a domain, but don't see it in our backorders yet? Add it to your domain watch list! Learn more about domain backorders Remove a backorder request you've placed See a list of the backorders you've requested Find out how to place your bid in our backorder auction
- I won an Expired Auction domain, but my order was cancelled because the original owner renewed. How did this happen?
The original registrant normally has a Renewal Grace Period of 40 days to renew even if the domain is won in our Expired Domain Auctions. If the domain is renewed within that grace period, the Expired Auction order will be cancelled and the payment will be refunded. We understand other registrars have different policies, but we like to be fair to both parties. We give the original owner a full 40 days to recover their domain just in case they overlooked it.
- How do I edit my Marketplace listing?
Our Marketplace is the place to buy and sell domains! When you set your domain for sale, our system will automatically default it to "make offer." You can edit your Marketplace listing to add more information about your domain - including setting its price. To do so, please follow these steps: Sign in to your Dynadot account. Open the "Aftermarket" menu in the left-side menu bar and select the "My Marketplace" option . In the "Domain Name" column, click on your domain name, which will be a link. You will be able to edit the following information: category, subcategory, price, description, and whether it includes a website. To set the price, you will need to first unlock your account. Press the "Save" button to save your changes. Learn how to view your Marketplace listing Learn how to close your Marketplace listing
- Do you have a limit to the number of backorder requests that can be submitted?
No, we do not limit the number of backorders that can be requested. We used to have a limit, but we have since removed it, so anyone can place as many backorders as they would like. Check out what's about to drop and make your request on our backorder page now! Learn more about our backorders Learn how to place a backorder request
- What is the "Domain Sale" process for your Marketplace?
Our Marketplace has many domains listed for sale. Our "Domain Sale" process is structured to help potential buyers purchase the domain they want immediately without the hassle of contacting the seller directly. This benefits the seller too since it helps them sell more domains with less work. Here's how it works: A seller lists a domain for sale at a specific price in our Marketplace. An interested buyer sees this domain for sale and decides to buy it. He/she adds the domain to their shopping cart, checks out, and submits payment. Our system automatically moves the domain to the buyer's Dynadot account so they can use the domain immediately. The domain will stay on a "Buy Lock" status for 30 days. This prevents the buyer from moving the domain to another Dynadot account or transferring the domain to another domain registrar. The sale proceeds are credited to the seller's Dynadot account (minus a 5% Marketplace listing fee) after the processing period ends. NOTE: The processing period will take 6-10 days. The Marketplace listing fee is 5% of the listing price. There is no minimum listing fee at this time. The sale proceeds are credited as Dynadot account credit, but can be paid out on request. What other ways can you earn on Dynadot? Participate in our Refer-a-Friend program. Earn $5 for every friend you refer to Dynadot, and your friends earn $5 too! Join our affiliate program. Advertise Dynadot on your website and earn commission.