Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- How do I add domains to the watchlist?
A domain watchlist is a list of domains that someone wants to track. To add domains to your watch list, please follow these steps: Sign in to your Dynadot account. Select "Tools" from the left-side menu bar and click "Watchlist" in the drop-down. Click the "Add Domains" button. Enter the domain name(s) you want to add in the "Watchlist" box. Press the "Add to Watchlist" button to save your changes. You can also add domains to your watchlist directly from our Expired Auctions, Marketplace, and Backorders by clicking on the domain you are interested in and clicking "Add to Watchlist". How do I remove a domain from my watchlist?
- What is a backorder (drop catch)?
After a domain expires and passes its renewal grace period and redemption period, the domain is "dropped" or re-released to the public for registration. Before it is re-released, you can use a drop catch or backorder service to place a request to register the dropping domain. Then, the backorder service will attempt to register the domain for you as soon as it drops. Most domains are dropped from the central registry 75 days after their expiration date. Dynadot Backorders If a domain receives one or more backorder requests, our drops system will try to catch it for you. If we are successful and you were the only backorder request, an order will be created for you and the domain will be placed into your account after the order is completed. If there are multiple backorder requests, there will be a backorder auction for the domain. To place a domain backorder request with us, the following is required: You must have recent order history with Dynadot. This means either having a balance of, or making a payment, that meets the minimum amounts listed below. If you are new to Dynadot, the easiest way to fulfill this requirement is by creating a prepay order. You must not be banned from our auctions. You will also need to set up your marketplace default payment settings in your account. Minimum payment/balance amount is $5 USD, or its equivalent. While conversion rates do fluctuate, that will be around 4.25 Euros, 35 RMB, 6.25 CAD, 100 MXN, or 3.75 GBP. These currencies cannot be combined. Visit our 'Supported Backorder TLDs' help page to see our up-to-date list of TLDs that have drop catch support.
- How do I remove a backorder request for a pending delete domain?
You should be able to remove a backorder request on a pending delete domain in our drop catch as long as the domain has not yet dropped. To remove a backorder request for a pending delete domain, please follow these steps: Sign in to your Dynadot account. Select "Aftermarket" from the left-side menu bar and click "Backorder Requests" from the drop-down. Check the box next to the domain name(s) you wish to cancel. Press the "Delete Request" button to cancel your backorder request. Please note that when you placed your backorder, you agreed to pay for it. Any backorder requests that you do not remove will require payment or you risk being banned from our auctions. Learn more about our backorders or how to place a backorder request.
- How do I edit my Marketplace listing?
Our Marketplace is the place to buy and sell domains! When you set your domain for sale, our system will automatically default it to "make offer." You can edit your Marketplace listing to add more information about your domain - including setting its price. To do so, please follow these steps: Sign in to your Dynadot account. Open the "Aftermarket" menu in the left-side menu bar and select the "My Marketplace" option . Click on the link under the "Settings" column. You will be able to edit the following information: category, subcategory, price, description, and whether it includes a website. To set the price, you will need to first unlock your account. Press the "Save" button to save your changes. Learn how to view your Marketplace listing Learn how to close your Marketplace listing
- Can I list my .IN domain in the Marketplace?
Unfortunately, you cannot list your .IN domain in our Marketplace. The .IN registry does not allow it. What is a Marketplace domain? How do I list my domain for sale in your Marketplace?
- How do I list my domain for sale in your Marketplace?
Our Marketplace is the place to buy and sell domains! Setting your domain for sale is easy. You just need to follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you wish to list for sale. Select "Sell Domain" from the "Bulk Action" drop-down menu. Select "Marketplace" from the drop-down menu and click the "Save Settings" button. Your domain will be defaulted to "make offer" for the listing. If you want to set a certain price and set a category and/or subcategory, you can edit your listing under the "My Marketplace" menu. You can also add website and description details here. IMPORTANT: Dynadot marketplace commission fee is 5% of the sold price. There is no listing fee at this time. The processing period will take 6-10 days. The listing may be put on pending sale status while we wait for the payment to clear, up to 5 days. Domain sale proceeds are given in account credit by default. This credit can be used as payment for any future orders placed at Dynadot. Dynadot now supports Payouts. Looking for your next domain name? Enter keywords into our domain suggestion tool and discover quality domains that are available for registration.
- Is my domain eligible to be listed for a User Auction?
Most domains would be eligible to be listed for auction, however there can be some exceptions: .IN domains cannot be listed for auction. Domains that expire in less than 15 days cannot be listed for auction. Domains that are under a "Buy Lock" status or an "Auction Lock" status cannot be listed for auction
- How do I bid on a User Auction?
Dynadot now offers User Auctions! Domains listed in our User Auctions have been listed by Dynadot users themselves! To place a bid in a User Auction, please follow these steps: Sign in to your Dynadot account. Find the domain you want to bid on on the "User Auctions" page, under the "Aftermarket" section of our site. Click on the domain name itself. In the price box, enter your proxy bid amount. Check the box below to acknowledge that you will pay for this auction if you win and to acknowledge that you agree to our Service Agreement. Press the "Place Bid" button to place your bid. NOTE: If a bid is placed in the last 5 minutes of the auction, the auction time will be extended for another 5 minutes. There is no limit to the number of times an auction may be extended before the auction's final "end time" is set. Domains won in our User Auctions will be placed in "Buy Lock" status for 30 days. Please note that domains won in our User Auctions will not be renewed with the order, and any renewal cost would not be included in the final price.
- How do I remove a domain from my watchlist?
A domain watchlist is a list of domains that someone wants to track. To remove a domain from your watch list, please follow these steps: Sign in to your Dynadot account. Select "Tools" from the left-side menu bar and click "Watchlist" in the drop-down. Check the box next to the domain name(s) you want to remove. Click on the "Delete" button to save your changes. How do I add domains to the watchlist?
- Is the domain I won in the User Auction renewed?
No, domains that are won in our User Auctions are NOT renewed as part of the purchase. If you would like to renew the domain, this would not be included in the cost of the auction.