Dynadot Help

Checkout & Manage Order

• How come my domain order has not processed yet?

  Thanks for choosing Dynadot as your domain registrar! There are a couple reasons why your domain order has not been processed: You have not completed payment for your order. This can be due to a declined credit card or in the case of PayPal, Skrill, and Alipay, you may not have clicked on the payment link or we may not have received your payment yet. We requested verification and it has not been completed yet. The order requires manual approval. Please contact our customer service department if you are unsure why the order is pending.

• Where can I print out an order receipt or invoice?

  Need a receipt or invoice for your domain or website purchase with Dynadot? No problem! You can easily print one out right from your Dynadot account. To print out an order receipt, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar, and click "Order Log" on the right. If you would like to add any customizations, please click on "Customize invoice labels" and enter them. Choose your date range and click on the "Search" button. Click on the order link whose receipt you need under the "Items" column. A page will open up with more details about that particular order. At the top right corner of the page, you can click on the "Print invoice" button to generate a more printer-friendly invoice for the order. Use the print option in your web browser to print out your receipt. NOTE: To add customizations you have two methods: While in your order log, click on "Customize invoice labels". From your account, go to "My Info", then "Account Settings", scroll down to "Invoice Customization" and enter your name and label there.

• Where do I enter my coupon code?

  To enter your coupon code (also known as promo code), please follow these steps: Find what you would like to purchase (we've got awesome domains, website builder templates,web hosting, and more) and add it to your shopping cart. When you are finished adding your item(s), click on the shopping cart at the top of the page and then "View Cart" button. You should now be in your shopping cart. On the right side of the page, you will see a box where you can enter the coupon/promo code. Once you have added the coupon code, click on the "Apply" button. Your shopping cart should now reflect the updated cost. If you are already signed into your account, click on the "Checkout" button to proceed with your order. If not, you will need to sign in before you checkout. You will need to make sure the item(s) you add to your cart matches the coupon code, otherwise you will receive an error message.Check out our latest sales!I forgot to enter my coupon code, can you help me?

• What is a trademark notice?

  You may need to acknowledge a trademark notice when you register a domain with us. Here is what the notice will say:You have received this Trademark Notice because you have applied for a domain name which matches at least one trademark record submitted to the Trademark Clearinghouse.You may or may not be entitled to register the domain name depending on your intended use and whether it is the same or significantly overlaps with the trademarks listed below. Your rights to register this domain name may or may not be protected as noncommercial use or "fair use" by the laws of your country.Please read the trademark information below carefully, including the trademarks, jurisdictions, and goods and service for which the trademarks are registered. Please be aware that not all jurisdictions review trademark applications closely, so some of the trademark information below may exist in a national or regional registry which does not conduct a thorough or substantive review of trademark rights prior to registration. If you have questions, you may want to consult an attorney or legal expert on trademarks and intellectual property for guidance.If you continue with this registration, you represent that, you have received and you understand this notice and to the best of your knowledge, your registration and use of the requested domain name will not infringe on the trademark rights listed below.There will also be trademark information regarding the domain name you entered listed below this content. If you acknowledged the trademark already and would like to see the trademark information for the domain name you purchased, you will need to create an order for that same domain name using another top-level domain (TLD) as the extension. (Please be aware this notice may not show for all TLDs.) Then you can select "Money Order/Check" as your payment type and hit "Submit." You should see the trademark information on the next page. Then you can simply edit your cart to remove the domain name.

• How do I view a log of my past orders?

  To view a log of your past orders, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar. Click "Order Log" on the right. Here you will see a list of orders you have made with your Dynadot account. To view an order's details, look under the "Items" column and click on the link that corresponds to the order you wish to view. You will find the order details along with the option to generate an invoice or receipt that will load a printer-friendly page for you to print or save. The order log will show you order details, but we also have a payment log that will show you payment details. The payment log is a great place to keep track of your yearly spending with us, especially if you are a bulk ($500/year spending qualification) or super bulk customer ($5,000/year spending qualification). Take advantage of our special offer available to EVERYONE! For a limited time, we're running a sale where ALL customers can enjoy our super bulk pricing on almost every domain extension. Offer ends June 30, 2024, 23:59 UTC.

• How do I cancel my order?

  Not all orders can be cancelled. If your order is still in "Waiting for Payment" status (and is not in payment pending status), then you should be able to cancel it by following these steps: Sign in to your Dynadot account. You should see your open orders listed at the top of the "Summary" page. You can also access any open orders by clicking on your notifications along the top bar. If your order is eligible for cancellation, there will be a "Cancel" option under the "Edit payment" drop-down menu. Select "Cancel" and click on the red "Confirm" button to confirm. Your order's status should change to "Cancelled". If you are unable to cancel your order, you can contact us at [email protected] to see if we can cancel your order for you. If your order included new domain registrations, you may be able to grace delete your domains.See our Refund Policy.

• How do I review the payment logs for past orders?

  To review payment logs for past orders, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar, and click "Payment Log" on the right. Choose the currency, start and end dates, and the payment types you wish to view. Press the "View" button to view your payment logs. The payment log is a great place to keep track of your yearly spending with us, especially if you are a Bulk ($500/year spending qualification) or Super Bulk customer ($5,000/year spending qualification). We also have an order log that can be used to see a breakdown of your orders with us as well as pull a receipt or invoice. Take advantage of our special offer available to EVERYONE! For a limited time, we're running a sale where ALL customers can enjoy our super bulk pricing on almost every domain extension. Offer ends June 30, 2024, 23:59 UTC.

• How do I edit an order I have not checked out yet?

  When you add something to your shopping cart, it should appear briefly in the upper right corner of our website. You can edit your order from within our shopping cart. To edit your order, please follow these steps: Click on the Shopping Cart in the upper right-hand corner of our website and then click on the "View Cart" button. If you want to remove/save ALL items from your shopping cart, click on "Edit Cart" at the top to see the options. If you want to remove something from your cart, you can simply click on the trash icon next to the item you want to remove. Many of our products have multiple options that you can select using a drop down. Examples are the number of years to register or renew your domain. When you are done editing your order, click the "Checkout" button to submit your order.

• How can I get a copy of your W-9 form?

  If you are a US customer, you may need a copy of the W-9 form of companies that you have sent money to. W-9 forms are used for tax reporting purposes. The form lists your basic info, type of business (if applicable), and Tax ID or social security number.If you need Dynadot to send you our W-9 form, you can email us at [email protected] with your request. These requests are typically processed within 24 hours.

• How do I pay with Payoneer?

  We're excited to announce we recently launched a new payment option making your transactions smoother and more convenient. To submit your Payoneer order, please follow these steps: Sign in your Dynadot account. Ensure that your currency is set to USD (U.S. Dollars), EUR (Euros), GBP (British Pounds), or AUD (Australian Dollars). Submit your order from our platform and select "Payoneer" as your payment method. Once the order has been submitted, you'll see an order number directly on the order page. Very Important: Please copy that number. Log into your Payoneer account. Submit the funds to the following Payoneer account: [email protected]. Please also make sure you have written down the order number. This will ensure there are no additional delays. NOTE: Please allow up to 5 business days for your order to be processed.See all our payment options.