Help>Account Management

Account Management

  • How do I know if I've received any new messages?

    Dynadot users can easily send messages to each other right in their accounts. All you need is the receiver's forum name (which is different than their username). To check if you have received any new messages, please follow these steps: Sign in to your Dynadot account. Look for the envelope icon at the top of the page. If you have any new and/or unread messages, a number will be displayed here. To view your messages, click on the envelope icon and go to "Inbox." We will also notify you by email when you have received a new private message.

  • I lost the password for my Dynadot account. Help!

    If you have lost or forgotten your Dynadot username or password, please follow these steps: Go to Dynadot.com. Click on the "Login" link at the top of the page. Click on the blue "Forgot your username or password?" link. Enter the email address on file for your account as well as the username (username is optional). Click on the "Look Up" button. NOTE: For this function to work, you must enter the email address associated with your Dynadot account. Our system will not email you if you have entered the incorrect email address.

  • How do I sign up for a new Dynadot account?

    Thanks for asking! There are two ways you can create a new Dynadot account: Visit our Create Account page and fill out the form. Create an order on our website and the system will prompt you to create an account if you do not already have one. Not sure what to order? We've got plenty to choose from! Register your dream domain Transfer a domain you already own to us Preorder a domain that hasn't even launched yet! Shop our domain market where you can buy and sell, bid on, or catch your next domain! Build your website - check out our easy-to-use and fully customizable Website Builder templates (the first 5 pages are free!) Purchase one of our web hosting plans - we've got VPS! Secure your website with SSL Like Dynadot on Facebook Follow Dynadot on Twitter Follow Dynadot on LinkedIn Follow Dynadot on Google+ Follow Dynadot on Pinterest Check out the Dynadot Blog

  • I forgot my .TEL password, how do I reset it?

    You can reset your .TEL password in the Telhost log in area. You will see a link for forgotten passwords. How do I set up my .TEL domain?

  • How do I turn off Google Authenticator?

    Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove Google Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. Unlock your account. This will require you to enter a token code from your Google Authenticator app (as well as your "birthday" and SMS code if you also have this enabled). If you can't enter your token code, use the "Lost Cellphone" link for help. Go to the "Google Authentication" section. Enter your password for security. Then click "Disable Google Authentication" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done. Note: This will not automatically remove your "Dynadot:username" account from your Google Authenticator app. To remove that, you will need to open the app and click on the pen icon at the top right-hand corner. Then, click on the red minus sign over your "Dynadot:username" account and click "Remove Account" to confirm its removal from the app. Please make sure you have already performed the steps above before removing it from the app.

  • How do I know if my domain is locked?

    To check the status of your domain lock, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Under the "Settings" column, look for the lock icon. If the lock icon is filled in, the domain is locked. If the lock icon is grayed out, the domain is unlocked. You can also see if a domain is locked by clicking on the domain from the "Manage" page and scrolling down to the "Transfer Lock & Auth Code" section. We recommend keeping your domains locked unless you are in the process of a transfer. This helps ensure their security. If you do leave a domain unlocked, our system will relock it after 14 days. Learn how to unlock your domain

  • How do I set a renewal email?

    When it comes to renewals, it's good to have backup! That's why we have the option to add a "renewal email" that allows you to receive domain renewal notices to two different emails - your account email and your renewal email. To set up your renewal email, please follow these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. Click on the blue "Unlock Your Account" link. Verify your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. Add or edit your preferred email to the "Renewal Email Address (optional)" section. This should be a different email than your account email. Edit any additional account info. Once you have updated your renewal email and any additional information, enter your account password in the provided field. Click on the "Save Info" button to save your changes. Please note that updating your account information (including your renewal email) will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

  • When will I be required to enter my Google Authenticator token code?

    Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. Once you've added it to your account, you will be required to enter your Google Authenticator token along with your username and password when you login to your Dynadot account. You will also be required to enter it anytime you unlock your account. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. If you are using both Google Authenticator and SMS Authentication, you will need to enter both along with your "birthday" to unlock your account, but at login you will only be required to enter your Google token code after your username and password. Lost your cellphone? Forgot your birthday?

  • How do I change my Dynadot account email address?

    Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires. To change your account email, please follow these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. You will see your current email address listed under the "Account Info" section. Click on the blue "Unlock Your Account" link. Verify your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. You can now edit your email address as well as add an additional renewal email address to receive domain renewal notices. Once you have updated your email address as well as any other account information, enter your account password in the provided field. Click on the "Save Info" button to save your changes. Please note that updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

  • What does the account area look like?

    Well, it's easy to create a free account and see for yourself! But, here are some screenshots of the account management area on our website. Click on the thumbnail image to see the full screenshot. Name Server Setting Screen Shot A screenshot of the name server settings area where customers can set name servers for a domain name. DNS Page Screen Shot A screenshot of the DNS page where customers can set DNS for a domain name. Account Summary Page Screen Shot A screenshot of the account summary area.

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