DYNADOT HELP

Help>Account Management

Account Management

  • How do I create a smart domain folder?

    Smart domain folders can help you organize your domains and easily change settings for multiple domains at once. To create a smart folder, please follow these steps: Sign in to your Dynadot account. Select "Folders" from the "Domains" drop-down menu. Enter the folder name in the provided field. Click on the "Create Folder" button. A new folder link will appear. If you need to change the name of your smart domain folder, you can click on the folder name. Learn how to add or remove domains to your smart folder, set Whois records, name servers, renew options, and transfer locks.

  • What are the SMS settings for?

    SMS settings are used to add additional security to your account. All accounts require a "birthday," but it is a good idea to also add our two-factor authentications settings. These include SMS authentication, which uses your cellphone's Short Message Service, aka texting service, to verify your identity when you unlock your account. You can also add Google Authenticator either in addition to SMS or instead of SMS. Both of these settings are optional, however, they can increase the security of your Dynadot account. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Autehnticator code? How do I change my SMS settings? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

  • I lost the password for my Dynadot account. Help!

    If you have lost or forgotten your Dynadot username or password, please follow these steps: Go to Dynadot.com. Click on the "Login" link at the top of the page. Click on the blue "Forgot your username or password?" link. Enter the email address on file for your account as well as the username (username is optional). Click on the "Look Up" button. NOTE: For this function to work, you must enter the email address associated with your Dynadot account. Our system will not email you if you have entered the incorrect email address.

  • How do I submit a "Forgot Birthday" request?

    Dynadot takes your account security seriously. This is why we ask you to enter a "birthday" on your first login. Your "birthday" is a memorable date that you chose and is not necessarily your birthday. It is required for certain account functions such as editing your account info and unlocking your domains. If you have forgotten your "birthday," you need to submit a "Forgot Birthday" request by following these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. Click on the blue "Forgot Birthday" link. Enter the information in the provided form. Click on the "Submit Request" button. A manager will then contact you via email regarding your request. Please note that it can take up to 2 business days to process your request; however it is usually faster. You may be asked to send in identification to prove you are the account owner.

  • How do I know if my domain is locked?

    To check the status of your domain lock, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Under the "Settings" column, look for the lock icon. If the lock icon is filled in, the domain is locked. If the lock icon is grayed out, the domain is unlocked. You can also see if a domain is locked by clicking on the domain from the "Manage" page and scrolling down to the "Transfer Lock & Auth Code" section. We recommend keeping your domains locked unless you are in the process of a transfer. This helps ensure their security. If you do leave a domain unlocked, our system will relock it after 14 days. Learn how to unlock your domain

  • How do I change my Dynadot account email address?

    Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires. To change your account email, please follow these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. You will see your current email address listed under the "Account Info" section. Click on the blue "Unlock Your Account" link. Verify your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. You can now edit your email address as well as add an additional renewal email address to receive domain renewal notices. Once you have updated your email address as well as any other account information, enter your account password in the provided field. Click on the "Save Info" button to save your changes. Please note that updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

  • How do I set a renewal email?

    When it comes to renewals, it's good to have backup! That's why we have the option to add a "renewal email" that allows you to receive domain renewal notices to two different emails - your account email and your renewal email. To set up your renewal email, please follow these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. Click on the blue "Unlock Your Account" link. Verify your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. Add or edit your preferred email to the "Renewal Email Address (optional)" section. This should be a different email than your account email. Edit any additional account info. Once you have updated your renewal email and any additional information, enter your account password in the provided field. Click on the "Save Info" button to save your changes. Please note that updating your account information (including your renewal email) will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

  • When will I be required to enter my Google Authenticator token code?

    Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. Once you've added it to your account, you will be required to enter your Google Authenticator token along with your username and password when you login to your Dynadot account. You will also be required to enter it anytime you unlock your account. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. If you are using both Google Authenticator and SMS Authentication, you will need to enter both along with your "birthday" to unlock your account, but at login you will only be required to enter your Google token code after your username and password. Lost your cellphone? Forgot your birthday?

  • How do I turn off my SMS Authenticator settings?

    SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove SMS Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Go to "Account Lock" under the "Account Info" section. Unlock your account. You will need to enter an SMS code (as well as your birthday and your token code if you also have Google Authenticator set up) to successfully unlock your account. If you are unable to enter your SMS code, use the "Lost Cellphone" link to contact us for help. Once your account is unlocked, go to the "SMS Authentication" section. You will need to enter your password for security, then click "Disable SMS" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done.

  • How do I send a private message to another Dynadot user?

    All you need to send a message to another Dynadot user is their forum name (which is not the same as their username) and a Dynadot account of your own! To send a message directly to another Dynadot user, please follow these steps: Sign in to your Dynadot account. Click on the envelope icon at the top of the page. Click on the "Compose" link in the sub-menu. Enter in the user's forum name, a subject line, and your message. Click on the "Submit" button to send your message. They will be notified of your message when they sign into their account (the envelope will show the number of unread messages) as well as by email. You can see any messages or replies sent to you by once again clicking on the envelope and going to "Inbox." You can see your sent messages in "Outbox."

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