DYNADOT HELP

Help>Account Management

Account Management

  • How do I create a smart domain folder?

    Smart domain folders can help you organize your domains and easily change settings for multiple domains at once. To create a smart folder, please follow these steps: Sign in to your Dynadot account. Select "Folders" from the "Domains" drop-down menu. Enter the folder name in the provided field. Click on the "Create Folder" button. A new folder link will appear. If you need to change the name of your smart domain folder, you can click on the folder name. Learn how to add or remove domains to your smart folder, set Whois records, name servers, renew options, and transfer locks.

  • What are the SMS settings for?

    SMS settings are used to add additional security to your account. All accounts require a "birthday," but it is a good idea to also add our two-factor authentications settings. These include SMS authentication, which uses your cellphone's Short Message Service, aka texting service, to verify your identity when you unlock your account. You can also add Google Authenticator either in addition to SMS or instead of SMS. Both of these settings are optional, however, they can increase the security of your Dynadot account. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Autehnticator code? How do I change my SMS settings? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

  • I lost the password for my Dynadot account. Help!

    If you have lost or forgotten your Dynadot username or password, please follow these steps: Go to Dynadot.com. Click on the "Login" link at the top of the page. Click on the blue "Forgot your username or password?" link. Enter the email address on file for your account as well as the username (username is optional). Click on the "Look Up" button. NOTE: For this function to work, you must enter the email address associated with your Dynadot account. Our system will not email you if you have entered the incorrect email address.

  • How do I know if I've received any new messages?

    Dynadot users can easily send messages to each other right in their accounts. All you need is the receiver's forum name (which is different than their username). To check if you have received any new messages, please follow these steps: Sign in to your Dynadot account. Look for the envelope icon at the top of the page. If you have any new and/or unread messages, a number will be displayed here. To view your messages, click on the envelope icon and go to "Inbox." We will also notify you by email when you have received a new private message.

  • When will I be required to enter my Google Authenticator token code?

    Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. Once you've added it to your account, you will be required to enter your Google Authenticator token along with your username and password when you login to your Dynadot account. You will also be required to enter it anytime you unlock your account. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. If you are using both Google Authenticator and SMS Authentication, you will need to enter both along with your "birthday" to unlock your account, but at login you will only be required to enter your Google token code after your username and password. Lost your cellphone? Forgot your birthday?

  • Do you have reseller accounts available for your services?

    No, we do not offer reseller accounts with our services. A reseller is a company or person that buys domains from a domain registrar or another domain reseller on behalf of their customers. Often with resellers, the domain you purchase is not owned by you, but is instead owned by the reseller, which is something to be aware of. Dynadot itself is an ICANN-accredited domain registrar, which means we have direct connections to the central registries of the top-level domain extensions (TLDs) we sell. This also means that you are always the owner of any domain registered with us, even if you use our domain privacy service. Not sure if you own your domain? You can do a Whois lookup to find out.

  • How do I send a private message to another Dynadot user?

    All you need to send a message to another Dynadot user is their forum name (which is not the same as their username) and a Dynadot account of your own! To send a message directly to another Dynadot user, please follow these steps: Sign in to your Dynadot account. Click on the envelope icon at the top of the page. Click on the "Compose" link in the sub-menu. Enter in the user's forum name, a subject line, and your message. Click on the "Submit" button to send your message. They will be notified of your message when they sign into their account (the envelope will show the number of unread messages) as well as by email. You can see any messages or replies sent to you by once again clicking on the envelope and going to "Inbox." You can see your sent messages in "Outbox."

  • How do I close my Dynadot account?

    To close your Dynadot account, please email accounts@dynadot.com from the primary email address on file with your account. NOTE: The account must be completely empty (no active domains, VPS or Email Hosting, SSL certificates, Website Builders, etc.) before it can be closed. If you have active domains, you will need to either transfer them to another registrar, move them to another Dynadot account, or set them to be deleted (which will take 30 days). If you have active web hosting or SSL certificates with us, you will need to let us know to close them down in your email. For our Website Builder, you will need to delete your Website Builder plans from within your Dynadot account.

  • When will I be required to enter my SMS Authentication code?

    SMS Authenticator, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. You will be required to enter your SMS Authentication code at the following places: Login: If you are not also using Google Authenticator, you will be asked to enter an SMS code at login after your username and password. (However, if you are using Google Authenticator and SMS Authenticator, you will only be asked to enter your Google Authenticator token code at login.) Unlocking Your Account: You are also required to enter your SMS code when you unlock your account. This will be the true even if you also use Google Authenticator because in that case, you will be asked to enter both codes along with your birthday. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. Lost your cellphone? Forgot your birthday?

  • How do I sign up for a new Dynadot account?

    Thanks for asking! There are two ways you can create a new Dynadot account: Visit our Create Account page and fill out the form. Create an order on our website and the system will prompt you to create an account if you do not already have one. Not sure what to order? We've got plenty to choose from! Register your dream domain Transfer a domain you already own to us Preorder a domain that hasn't even launched yet! Shop our domain market where you can buy and sell, bid on, or catch your next domain! Build your website - check out our easy-to-use and fully customizable Website Builder templates (the first 5 pages are free!) Purchase one of our web hosting plans - we've got VPS! Secure your website with SSL Like Dynadot on Facebook Follow Dynadot on Twitter Follow Dynadot on LinkedIn Follow Dynadot on Google+ Follow Dynadot on Pinterest Check out the Dynadot Blog

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