Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Help>Account Management

Account Management

  • How do I know if I've received any new messages?

    Dynadot users can easily send messages to each other right in their accounts. All you need is the receiver's forum name (which is different than their username). To check if you have received any new messages, please follow these steps: Sign in to your Dynadot account. In the upper right-hand corner, hover over your profile name and select "View Inbox" from the drop-down. If you have any new and/or unread messages, you'll see them in your inbox. To view a message, click on the link in the "Subject" field. We will also notify you by email when you have received a new private message.

  • How do I sign up for a new Dynadot account?

    Thanks for asking! There are two ways you can create a new Dynadot account: Visit our Create Account page and fill out the form. Create an order on our website and the system will prompt you to create an account if you do not already have one. Not sure what to order? We've got plenty to choose from! Register your dream domain Transfer a domain you already own to us Preorder a domain that hasn't even launched yet! Shop our domain market where you can buy and sell, bid on, or catch your next domain! Build your website - check out our easy-to-use and fully customizable Website Builder templates (the first page is free!) Secure your website with SSL Like Dynadot on Facebook Follow Dynadot on Twitter Follow Dynadot on LinkedIn Follow Dynadot on Google+ Follow Dynadot on Pinterest Check out the Dynadot Blog

  • I lost my security key! How do I submit a “Lost Key" request?

    If you lost or misplaced your security key, you will need to get your settings reset. To submit your reset request, please follow these steps: Please Sign in. Select “Security” from the "My Info" drop-down menu. Click on the "Lost Security” link on the new page. Enter the answer to your secret question and provide any additional information below. Please note that your secret question must exactly match what you entered when you created it. Click on the "Submit Request" button to submit your request. A Dynadot team member will review your request. Please allow 2 days.

  • How do I give someone access to edit my Website Builder?

    Our Website Builder Business plan allow you to create a separate log in for someone to edit your website. This is a great tool if you would like a designer or employee to make changes to your site while keeping your personal account information private. To give someone access to edit your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Make note of your Site Builder ID # under the "Website" column. Click on the "edit" link next to the website builder you want to use. Click on the "Settings" icon (the one that looks like a gear) on the left-hand tool bar. Next, click on the "User". Click on the user you'd like to give editing privileges to. If you need to create a new user, please enter the email and password. At the bottom of the page, check the box under "Website Builder" that says, "Editing capabilities. No access to "Domain" or "Email" sections." Save your settings. Refer back to your site builder number you took note of earlier, and enter it the space that says "YourNumberHere" in the link below: https://sitebuilderYourNumberHere.dynadot.com/edit/edit.html You can give this link to the users you want to edit your site. They will need to use their personal email address and password to log in.

  • Do you have reseller accounts available for your services?

    A reseller is a company or person that buys domains from a domain registrar or another domain reseller on behalf of their customers. Often with resellers, the domain you purchase is not owned by you, but is instead owned by the reseller, which is something to be aware of. For many years Dynadot did not offer reseller services. However, we are currently working on bringing the best possible reseller service to market. Please check back in the second quarter of 2023 (Q2 2023).

  • How do I activate my security key to my Dynadot account?

    Linking your Security key to your Dynadot account, along with your "birthday" and Google Authenticator is a great way to add extra security to your account. This is why we recommend adding it as a part of your account security. To activate your Security key, you will first need to purchase and register your physical security key on your computer. Each security key has its own steps. Please refer to the product guide and follow those steps. After you have registered your key, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Unlock your account using the button at the top of the page. Under “Two Factor Authenticate“, click on ‘Security Key’. Insert the security key into your computer’s port, or connect via your mobile device. Once you have connected please verify your key through touching the top of the key. Click on the "Enable Security Key" button to save your changes. Please note: Your browser may ask you to allow/enable permissions.

  • Help! I lost my cellphone or serial number! How do I change my Google Authenticator or SMS settings?

    If you lost your cellphone or cannot access your Google Authenticator app, you will need to get your settings reset. To submit your reset request, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Click on either the “Manage Google Authenticator” or Manage SMS Authentication” button. Click on the "Lost Cellphone" link on the new page. Enter the answer to your secret question and provide any additional information below. Please note that your secret question must exactly match what you entered when you created it. Click on the "Submit Request" button to submit your request. A Dynadot team member will review your request before updating your Google Authenticator or SMS settings. We may contact you at your account email if we need to you to provide additional information. Please allow up to 2 business days to process your request.

  • Can I change/update my PIN number?

    Sign in to your Dynadot account. Click ‘My Info’ > ‘Security’. Scroll down to the Customer Pin section. Here you can reset the PIN as well as see when it expires.

  • What do the statuses on my backorder requests page mean?

    There are 5 statuses that you may come across from the backorder requests page of the user control panel. Here are what they mean. ACTIVE: Domain names that you have placed backorder requests for. Status will change after the name has dropped. SUCCESS: The domain was successfully secured on your behalf, either by you being the only person who placed the request or winning it at auction. AUCTION: The domain is currently in auction. It is open for bids. FAILED: The domain was not successfully secured for your account. It means we have failed to catch the name. DIDN'T WIN: The domain was not successfully secured for your account. It was won by someone else in auction. Note: We send email notification when we successfully catch the domain name that you requested. If you are the only person who requested the name, we will automatically create an order for you. If there were multiple requests, the domain will go to a public auction where everyone has a chance to win the domain.

  • What is 2 step verification?

    Dynadot takes account security seriously. This is why we don't just rely on your username and password to ensure the security of your domains. In addition to the "birthday" you are required to enter, you can also set up 2 step verification to add another layer of security to your account. We offer the following security options that you can add to your account for 2 step verification: SMS Authentication: You will receive a verification code via text message that you must enter along with your "birthday" to unlock your account. Google Authenticator: This is a smartphone app that gives you a time sensitive verification code to enter along with your "birthday" to unlock your account. Security Key: Is a physical USB drive that connects with your devices, including computers and laptops, to prove identity to access specific resources on a network. Similar to an OTPs, a security key can be used to authenticate a user whenever they wish to access specific resources or need to log in to their accounts on a website or an application. If you want even more security for your account, you can use both the SMS authentication and Google Authenticator together. You will then be required to enter both along with your "birthday" to unlock your account.

12345678Next

PreviousNext

Still Require Assistance?

Check out our resources

Are you sure you want to close the chat?Chat will be closed and the chat history will be cleared.
Sorry, can't receive informationPlease move your mouse to the dialog
Chat Online
Chat Online0