Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Why do you need a birthday and secret question and answer from me?

Dynadot takes your account security seriously. This is why we ask you to enter a secret question and answer as well as a "birthday" on your first login. The information you enter should be valid information that you will be able to remember as we will ask for this information during certain account functions such as editing your account info and unlocking your domains.

Please ensure that the birthday entered is your actual date of birth. If you do forget it, you'll need to submit a forgot birthday request.

Your secret question should be something a stranger would not know about you. For example:

Question: favorite food
Answer: apple

Please note that in the future, your secret answer must be entered exactly as it was when you created it. So, for the example above, "Apple" or "APPLE" would be seen as incorrect by our system.

Want to add even more security to your account? Add Google Authenticator and/or SMS Authenticator to your account.

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