Dynadot Help

Currency & Payment Options

• I paid by bank wire, why was the amount added to my account less than the amount I sent you?

  If a wire needs to pass through an intermediate bank to reach our account, sometimes that bank charges a fee to process the wire transfer. This is especially true in the case of international wire transfers."Every intermediate bank that handles a transaction can take a fee directly out of the wire payload (the assets being transferred) without the account holders knowledge or consent. There is no legislation or technical means to protect customers from this practice. If bank S is the sending bank (or brokerage), and bank R is the receiving bank (or brokerage), and bank I1, I2, and I3 are intermediary banks, the client may only have a contract with bank S and/or R, but banks I1, I2, and I3 can (and often do) take money from the wire without any direct arrangement with the client. Clients are sometimes taken by surprise when less money arrives at bank R. Contrast this with checks, the amount transferred is guaranteed in full, and fees (if there are any) can only be charged at endpoint banks."Wikipedia Reference

• How do I edit an existing credit card?

  To edit an existing credit card in your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar and click "Credit/Debit Card" on the right. Under the "Name" column, click the link associated with the credit card you want to edit. Edit your credit card information in the provided form. Click on the "Save" button to save your changes. You can also choose to add another credit card or delete a credit card on this same page.Looking for another way to pay? Check out our list of payment options and currencies.

• How do I add another credit card to my Dynadot account?

  To add another credit card to your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar, and click "Credit/Debit Card" on the right. Click on the "Add Credit/Debit Card" button. Enter your credit card information in the provided form. Click on the "Save" button to save your card. You can also choose to edit an existing credit card or delete a credit card on this same page.Looking for another way to pay? Check out our list of payment options and currencies.

• What is the mailing address for mailing money orders?

  You can send your money order or cashier's check (US dollars only) to:Dynadot Inc 210 S Ellsworth Ave #345 San Mateo, CA 94401 USMake your money order or cashier's check payable to Dynadot Inc.NOTE: You must create an order in your Dynadot account before sending the cashier's check or money order. Please include the order ID number when you send it as well.See all our payment options.

• How do I pay in Real Brasileiro (BRL)?

  To pay in BRL, select "Real Brasileiro BRL (R$)" from the drop-down menu located at the bottom left corner of the page (you will see other currency options there as well). This will change all of our pricing into BRL.To complete your payment in BRL, you can use credit card, eCash or Bank Transfer. After adding your item to the cart, select your preferred payment method. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete.If you are planning to use BRL as your preferred payment currency, especially for covering automatic payments with your account credit in BRL, it is necessary to set BRL as your preferred currency in your Dynadot account.

• I have sufficient funds in my PayPal account, but why am I still unable to pay?

  We are not sure of the exact reason. Some users have reported that for some PayPal accounts, PayPal has set the spending limit of an account to $0.00 until the account is verified with a credit card or bank account. We recommend contacting PayPal for the exact reason why.Learn more about using PayPal at Dynadot

• How do I add my US bank account to my Dynadot account?

  To add your US bank account to my Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar and click "Bank Accounts" on the right. On the next screen, click on the "Add Bank Account" button. In the next window click "Continue", then "Maybe later". Choose your bank in the list or enter it in the search field. Verify you're not a robot. Depending on the bank you choose, you may be asked to click on the "Continue to login" or enter your internet banking credentials directly. Follow the instructions and choose the account you're like to add. Once the account is added, a window will popup saying "Sucess. Your account has been successfully linked to Dynadot". Click on the "Continue" button, you will be brought back to the page and your bank account will show up. You will be able to use your account to register new domains, set your domains to Auto-renew, set Autopay and add proxy bids for your auctions.

• How do I pay using a checking account/direct debit?

  Want to pay for your order using a checking account/direct debit? No problem, you can follow these steps: Select "US Dollar USD($)" from the drop-down menu at the bottom left corner of the page. Add your item(s) to your shopping cart, click on the shopping cart at the top-right corner and then "View Cart". Click on the "Checkout" button to checkout. Select "Checking Account" as your payment method. To add a checking account, click on the "Add Bank Account" button. If you've already added a bank account, you can select it from the list. Otherwise, choose "Add Bank Account" from the drop-down menu to add a new one. Check the box to confirm you have read and agree to abide by the Dwolla's Terms of Service and Privacy Policy. Click on the "Submit Order" button to submit your order. NOTE: We currently only support US-based checking accounts. The processing time for payment is typically 3-5 business days. Take advantage of our special offer! If you choose to prepay using a checking account/direct debit, you'll receive a bonus! Any prepay transaction using your checking account will get a 5% bonus in account credit based on the prepaid amount.

• How do I pay with Payoneer?

  We're excited to announce we recently launched a new payment option making your transactions smoother and more convenient. To submit your Payoneer order, please follow these steps: Sign in your Dynadot account. Ensure that your currency is set to USD (U.S. Dollars), EUR (Euros), GBP (British Pounds), or AUD (Australian Dollars). Submit your order from our platform and select "Payoneer" as your payment method. Once the order has been submitted, you'll see an order number directly on the order page. Very Important: Please copy that number. Log into your Payoneer account. Submit the funds to the following Payoneer account: [email protected]. Please also make sure you have written down the order number. This will ensure there are no additional delays. NOTE: Please allow up to 5 business days for your order to be processed.See all our payment options.

• How do I verify my checking account/direct debit account?

  If the verification status for your checking account/direct debit account is "Unverified", we require you to complete the verification before we can accept payment from your checking account. You can verify your bank account information with one of the following options: Verify through email confirmation (default): Our system will send the verification link to the email address associated with your bank account. Verify through SMS confirmation: Our system will send the verification code to the mobile phone number associated with your bank account. Verify through document upload: You'll be asked to securely upload documents to verify your bank account. Please note this verification option requires manual review and may take longer to process. If you want to change the verification method, please follow these steps: Sign in to your Dynadot account. Select "Payments" from the left-side menu bar to access your Payment Center. Click on "Bank Accounts". Find the checking account you wish to verify and click on the "Unverified" status. Select your preferred verification method from the drop-down, then click on the "Send to Verify" button. Once you successfully verify, your verification status will change to "Verified" and you'll be able to pay with your checking account/direct debit! NOTE: We currently only support US-based checking accounts. The processing time for payment is typically 3-5 business days.