DYNADOT HELP

Help>Account Management

Account Management

  • Help! I lost my cellphone or serial number! How do I change my Google Authenticator or SMS settings?

    If you lost your cellphone or cannot access your Google Authenticator app, you will need to get your settings reset. To submit your reset request, please follow these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. Click on the "Lost Cellphone" link. Enter the answer to your secret question and provide any additional information below. Please note that your secret question must exactly match what you entered when you created it. Click on the "Submit Request" button to submit your request. A Dynadot team member will review your request before updating your Google Authenticator or SMS settings. We may contact you at your account email if we need to you to provide additional information. Please allow at least 2 business days to process your request.

  • How do I access the IP lookup tool?

    To do an IP lookup, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the down arrow next to the domain name you want to check. Choose "ip lookup" from the list. The IP lookup will load in a new browser tab.

  • How do I set my default contact records?

    Setting a default Whois contact record will ensure that any future domain registrations or transfers will automatically use that record for their Whois. To set your default contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Domain Defaults" in the drop-down. Click the "Contacts" link. You can use different contact records for the following Whois info categories: registrant, admin contact, technical contact, and billing contact (each category lists name, address, phone, email, etc). Choose the contact records you want to use as your defaults from each category's drop-down menu. Click on the "Submit" button to save your changes. Learn how to create a new contact record Learn how to edit your contact records Learn how to set your contact record for a specific domain

  • How do I access the website snapshot tool?

    Our website snapshot tool allows you to see what your website homepage looks like. The reason you may want to use this tool is to see if you're seeing a different - cached - version of your website. To see your website's snapshot, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Choose "Snapshot" from the down arrow link to the left of your domain name. A pop-up window will appear showing you a current snapshot of your website.

  • How do I set my domain to stealth forwarding?

    To set your domain to stealth forwarding, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Stealth Forwarding" setting from the top drop-down menu. Enter the URL of the web page you wish to stealth forward to. You may also enter the Title of the website here. Press the "Stealth Forward Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate, and there are some drawbacks to using stealth forwarding.

  • How do I delete unused name servers from my account?

    To delete unused name servers, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Name Servers" in the drop-down. Here you will see an alphabetical list of all of your name servers, including past name servers no longer being used as well as name servers currently in use. Name servers that are currently being used cannot be deleted for obvious reasons. If you want to delete a name server that you're currently using, you will need to adjust the name server settings for your domain first. Click the "Show" link to see which domains are using that name server setting. Name servers that are not currently in use will have a check box next to them. Check the box or boxes next to the name servers you want to delete. Click the "Delete" button to remove them from your list.

  • How do I move domains in/out of smart folders?

    To move a domain into a smart folder, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you wish to move and click on the "Folder" button. Select the destination folder from your list in the drop-down menu. Press the "Move" button to move the domains.

  • How do I unsubscribe from your newsletter?

    Each of our newsletters include an unsubscribe link; however, you can also unsubscribe from our newsletter within your Dynadot account at any time by following these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. Look for the "Account Options" section located in the middle of the page. Uncheck the box next to the "Newsletter" field. Click on the "Save Options" button. Please note that you will still receive non-marketing emails from us when this is unchecked. This includes order emails, customer service emails, and notifications regarding price changes and other info. You can re-subscribe to our newsletter at any time by re-checking the "Newsletter" box.

  • How do I set a renewal email?

    When it comes to renewals, it's good to have backup! That's why we have the option to add a "renewal email" that allows you to receive domain renewal notices to two different emails - your account email and your renewal email. To set up your renewal email, please follow these steps: Sign in to your Dynadot account. Select “My Info” from the left-side menu bar, then click “Account Info" from drop-down menu. Under the “Account Info” section please click “Edit Info”. Unlock your account by verifying your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. Once unlocked you can add or edit your preferred email to the "Renewal Email Address (optional)" section. This should be a different email than your account email. Once you have updated your renewal email and any additional information, enter your account password in the provided field. Click on the "Save" button to save your changes. Please note that updating your account information (including your renewal email) will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

  • How do I download a list of my domains?

    To download a list of your domains, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Folders" in the drop-down. Your folders will be lsited here. If you do not have any domain folders set up, you can simply select "(no folder)". Click on the "Download" button next to each folder to download your list. The list will be downloaded in a .CSV file format.

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