- Why am I getting this Account Info Whois Verification email and what is it?
The Account Info Whois Verification email, along with the similar Contact Record Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, if you have one or more generic top-level domains (gTLDs) such as .COM registered in your Dynadot account, you are required to verify your account information.* You will receive this Account Info Whois Verification email when you: register a gTLD for the first time edit your account info and you have gTLDs registered in your account If you need to verify your account information, you will receive a notification in your account in addition to the Account Info Whois Verification email. When you go to the notifications area in your account, you will see that you need to verify your account information (if you have recently updated or added any Whois contact records attached to any gTLDs, you will also see them listed here as needing verification as you can see in the first row of this example): gTLD Whois Verification in Dynadot Account Notifications NOTE: The Account Info Whois Verification email may take some time to send out. If you have updated your email address, the email will be sent to your new email address. *Find out how your account information is different from your contact record(s).
- How do I unlock my account?
To unlock your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. To unlock your account, you must enter your "birthday," which is a date you chose when you created your account (not necessarily your actual birthday). If you have Google Authenticator and/or SMS authorized for your account, you will also need to enter your token code (Google Authenticator) and/or SMS code. Click on the "Unlock Account" button. Your account will be unlocked for 1 hour before our system automatically locks it again for your security. While the account is unlocked, you will be able to change important account information. If you do not remember your "Birthday," you can use the "Forgot Birthday" button on the Account Lock page to submit a request for help. If you lost your cellphone and no longer have access to your Google Authenticator and/or SMS, you can let us know by clicking "Lost Cellphone" on the Account Lock page.
- How do I unsubscribe from your newsletter?
Each of our newsletters include an unsubscribe link; however, you can also unsubscribe from our newsletter within your Dynadot account at any time by following these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. Look for the "Account Options" section located in the middle of the page. Uncheck the box next to the "Newsletter" field. Click on the "Save Options" button. Please note that you will still receive non-marketing emails from us when this is unchecked. This includes order emails, customer service emails, and notifications regarding price changes and other info. You can re-subscribe to our newsletter at any time by re-checking the "Newsletter" box.
- Why am I not receiving email from Dynadot?
There are a few potential reasons why you could not be receiving email from us. Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires. First, you should check your Dynadot account email to make sure it is spelled correctly and is the email address you want to use. If your email address was not correct, you can contact our support team at firstname.lastname@example.org to have your missing emails resent. If your email was correct, you should check your spam filter. Our emails often end up in the spam folder for Yahoo and Hotmail, and sometimes for Gmail as well. You may need to scroll down in your spam folder as spammers often set a date in the future, so their emails appear at the top. Please be aware that Hotmail sometimes loses emails or delivers them several days late. If our emails were in your spam folder, you should mark them as not spam and add our email to your contact list. If you aren't receiving email because your account email is from a domain that has expired in your account, we recommend renewing your domain and changing your email to something else. The reason for this is, if your domain is expired and you forget your password, it will be more difficult for you to regain access to your account. Please note that you can also contact our support team via private message from within your Dynadot account. You will need to enter our forum name, dynadot_staff, in the "To" section.
- How do I download a list of my domains?
To download a list of your domains, please follow these steps: Sign in to your Dynadot account. Select "Folder Downloads" from the "Domains" drop-down menu. Use the "Folder" drop-down to select the domain folder you would like to download. If you do not have any domain folders set up, you can simply select "(no folder)." Obviously, your domains are included in the list by default, but you can also choose to include: domain expiration dates, registration dates, name servers, and whether the domain is locked or private. In addition, you can choose to have your list show headers, the folder name, admin email, or domain notes. You can also narrow your list by TLD and sort your list by either domain name or expiration date, ascending or descending. You can see a preview of your selections at the bottom of the page, though as you make changes you will need to click on the "Update Preview" button to update it. Once you have made your selections, click on the "Download" button to download your list. The list will be downloaded in a .CSV file format.
- How do I know if I've received any new messages?
Dynadot users can easily send messages to each other right in their accounts. All you need is the receiver's forum name (which is different than their username). To check if you have received any new messages, please follow these steps: Sign in to your Dynadot account. Look for the envelope icon at the top of the page. If you have any new and/or unread messages, a number will be displayed here. To view your messages, click on the envelope icon and go to "Inbox." We will also notify you by email when you have received a new private message.
- How do I access the website snapshot tool?
Our website snapshot tool allows you to see what your website homepage looks like. The reason you may want to use this tool is to see if you're seeing a different - cached - version of your website. To see your website's snapshot, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Choose "Snapshot" from the "Quick Info" drop-down menu. A pop-up window will appear showing you a current snapshot of your website.
- What is 2 step verification?
Dynadot takes account security seriously. This is why we don't just rely on your username and password to ensure the security of your domains. In addition to the "birthday" you are required to enter, you can also set up 2 step verification to add another layer of security to your account. We offer the following security options that you can add to your account for 2 step verification: SMS Authentication: You will receive a verification code via text message that you must enter along with your "birthday" to unlock your account. Google Authenticator: This is a smartphone app that gives you a time sensitive verification code to enter along with your "birthday" to unlock your account. If you want even more security for your account, you can use both the SMS authentication and Google Authenticator together. You will then be required to enter both along with your "birthday" to unlock your account.
- How do I move domains in/out of smart folders?
To move a domain into a smart folder, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) you wish to move. Select the destination folder from the "Folders" drop-down menu. Click on the "Move" button. NOTE: To view the domains in a given folder, select the folder from the drop down and click "View". To move a domain out of a smart folder, please follow these steps: View the folder you wish to move a domain out of using the "View" instructions above. Check the box next to the domain name(s) you wish to move. Select the "no folder" option from the drop-down menu. Click on the "Move" button.
- Help! I lost my cellphone or serial number! How do I change my Google Authenticator or SMS settings?
If you lost your cellphone or cannot access your Google Authenticator app, you will need to get your settings reset. To submit your reset request, please follow these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. Click on the "Lost Cellphone" link. Enter the answer to your secret question and provide any additional information below. Please note that your secret question must exactly match what you entered when you created it. Click on the "Submit Request" button to submit your request. A Dynadot team member will review your request before updating your Google Authenticator or SMS settings. We may contact you at your account email if we need to you to provide additional information. Please allow at least 2 business days to process your request.