- How do I set my default contact records?
Setting a default Whois contact record will ensure that any future domain registrations or transfers will automatically use that record for their Whois. To set your default contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Domain Defaults" in the drop-down. Click the "Contacts" link. You can use different contact records for the following Whois info categories: registrant, admin contact, technical contact, and billing contact (each category lists name, address, phone, email, etc). Choose the contact records you want to use as your defaults from each category's drop-down menu. Click on the "Submit" button to save your changes. Learn how to create a new contact record Learn how to edit your contact records Learn how to set your contact record for a specific domain
- How do I access the website snapshot tool?
Our website snapshot tool allows you to see what your website homepage looks like. The reason you may want to use this tool is to see if you're seeing a different - cached - version of your website. To see your website's snapshot, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Choose "Snapshot" from the down arrow link to the left of your domain name. A pop-up window will appear showing you a current snapshot of your website.
- What does the account area look like?
Well, it's easy to create a free account and see for yourself! But, here are some screenshots of the account management area on our website. Click on the thumbnail image to see the full screenshot. Name Server Setting Screen Shot A screenshot of the name server settings area where customers can set name servers for a domain name. DNS Page Screen Shot A screenshot of the DNS page where customers can set DNS for a domain name. Account Summary Page Screen Shot A screenshot of the account summary area.
- How do I move domains in/out of smart folders?
To move a domain into a smart folder, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you wish to move and click on the "Folder" button. Select the destination folder from your list in the drop-down menu. Press the "Move" button to move the domains.
- How do I map my Wordpress blog to my domain?
To map yourdomain.wordpress.com site to your Dynadot domain, please follow these steps: First, you want to add WordPress name servers to your account. Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Name Servers" in the drop-down. Click on the "Add Name Server" button. Enter "NS1.WORDPRESS.COM" in the "Name Server" box. Press the "Add Name Server" button. Repeat steps two more times entering "NS2.WORDPRESS.COM" and "NS3.WORDPRESS.COM". Next, you want to set your domain to use these name servers. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select "Name Servers" from the top drop-down menu. Choose the "Select from your Name Servers" option and select the Wordpress name servers you added. Press the "Save Name Servers" button to save your changes. Now you want to purchase the domain mapping upgrade through your WordPress dashboard. (NOTE: It costs $12 for this service) Navigate to Store, then Domains in your blog's dashboard. Enter the domain into the form at the top of the page and click the "Add domain to blog" button. You will be prompted to pay for the upgrade and complete the process. Finally, you want to set your WordPress account to use your domain. Go back to the Store, then Domains page and select the radio button next to the domain you want to use. Click the "Update Primary Domain" button.
- How can I add domains I have registered with other Registrars to my Dynadot account?
Dynadot users now have the option to view domains registered elsewhere in their Dynadot accounts. To use this new feature, please follow the steps below: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the gear icon next to the page title. Find the "Display "Other Registrars" tab" drop-down located at the top of the page and select "Yes" Press the "Save" button to save your changes. You will be directed back to the "Manage Domains" where the "Other Registrar" tab will now be visible. Press the blue "Add Domains" button and paste in your list in the box provided. Press the blue "Add Domains" button to save.
- How do I submit a "Forgot Birthday" request?
Dynadot takes your account security seriously. This is why we ask you to enter a "birthday" on your first login. Your "birthday" is a memorable date that you chose and is not necessarily your birthday. It is required for certain account functions such as editing your account info and unlocking your domains. If you have forgotten your "birthday," you need to submit a "Forgot Birthday" request by following these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Click on the "Unlock Account" button next to the "Account Lock" section. Click on the "Forgot Birthday" link. Enter the information in the provided form. Press the "Submit Request" button to submit your request. A manager will then contact you via email regarding your request. Please note that it can take up to 2 business days to process your request; however, it is usually faster. You may be asked to send in identification to prove you are the account owner.
- How do I download a list of my domains?
To download a list of your domains, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Folders" in the drop-down. Your folders will be lsited here. If you do not have any domain folders set up, you can simply select "(no folder)". Click on the "Download" button next to each folder to download your list. The list will be downloaded in a .CSV file format.
- How do I change my Dynadot account password?
To change your Dynadot account password, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info Domains" in the drop-down. In the 'Account Info' area please click on the "Edit Info" button Unlock your account and scroll down to the 'Change Password' section. You will need to enter your current password as well as your new password twice. Here are some password tips. Click on the "Change Password" button to save your new password. Unless you receive an error (likely due to your new password not matching in both entries), your password has been updated successfully. You will receive a message to the email address on file letting you know about the update. Please make sure the email address on file is accurate, so you can retrieve your password if you forget it in the future. After you have completed your account changes, make sure you relock your account by going to "Account Lock" from the "My Info" drop down and clicking on the "Lock Account Now" button. If you don't relock your account, our system will automatically relock it in 1 hour.
- How do I turn off Google Authenticator?
Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. But, if you do want to remove Google Authenticator from your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click "My Info" from the left-side menu bar, then click "Security". Click Unlock Account. You will be required to enter a token code from your Google Authenticator app (as well as your "birthday" and SMS code if you also have this enabled). If you can't enter your token code, use the "Lost Cellphone" link for help. Once unlocked, please scroll down to the "Google Authentication" section. Enter your password for security. Then click "Disable Google Authentication" to turn it off. We recommend relocking your account by clicking "Lock Account Now" at the top of the page when you are done. Note: This will not automatically remove your "Dynadot:username" account from your Google Authenticator app. To remove that, you will need to open the app and click on the pen icon at the top right-hand corner. Then, click on the red minus sign over your "Dynadot:username" account and click "Remove Account" to confirm its removal from the app. Please make sure you have already performed the steps above before removing it from the app.