Account Management

• Can I change/update my PIN number?

  Sign in to your Dynadot account. Click ‘My Info’ > ‘Security’. Scroll down to the Customer Pin section. Here you can reset the PIN as well as see when it expires.

• How do I set up domain forwarding?

  What is domain forwarding? Domain forwarding is the process of redirecting a website visitor to another domain name prior to the initial webpage loading. This will prevent the user from visiting the original URL destination, and will instead forward them to a specified web address. To set up domain forwarding on any of your domain names, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Action" button. Choose "DNS Settings" from the "Action" list. On the DNS page, select the "Dynadot Forwarding" setting from the top drop-down menu. Enter the URL of the page you wish to forward to, following the format of the example given. Press the "Forward Domain" button to save your changes. Please be aware that it might take some time for your name server changes to propagate.

• What do the statuses on my backorder requests page mean?

  There are 5 statuses that you may come across from the backorder requests page of the user control panel. Here are what they mean. ACTIVE: Domain names that you have placed backorder requests for. Status will change after the name has dropped. SUCCESS: The domain was successfully secured on your behalf, either by you being the only person who placed the request or winning it at auction. AUCTION: The domain is currently in auction. It is open for bids. FAILED: The domain was not successfully secured for your account. It means we have failed to catch the name. DIDN'T WIN: The domain was not successfully secured for your account. It was won by someone else in auction. Note: We send email notification when we successfully catch the domain name that you requested. If you are the only person who requested the name, we will automatically create an order for you. If there were multiple requests, the domain will go to a public auction where everyone has a chance to win the domain.

• How do I know if I've received any new messages?

  Dynadot users can easily send messages to each other right in their accounts. All you need is the receiver's forum name (which is different than their username). To check if you have received any new messages, please follow these steps: Sign in to your Dynadot account. In the upper right-hand corner, hover over your profile name and select "View Inbox" from the drop-down. If you have any new and/or unread messages, you'll see them in your inbox. To view a message, click on the link in the "Subject" field. We will also notify you by email when you have received a new private message. NOTE: If you have marked this sender as 'spam', you will NOT be notified via your account or email.

• How do I unlock my account?

  To unlock your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar then “Security” from the drop-down. On the "Security Settings" page, click the “Unlock Account” button. To unlock your account, you must enter your "birthday," which is a date you specified when you created your account. (NOTE: The account birthday is not necessarily your actual birthday). If you have Google Authenticator and/or SMS authorized for your account, you will also need to enter your token code (Google Authenticator) and/or SMS code. Click on the "Unlock Account" button. Your account will be unlocked for one (1) hour before our system automatically locks it again for your security. While the account is unlocked, you will be able to change important account information. If you do not remember your "Birthday," you can use the "Forgot Birthday" button on the Account Lock page to submit a request for help. If you lost your cellphone or otherwise no longer have access to your Google Authenticator and/or SMS, you can let us know by clicking "Lost Cellphone" on the Account Lock page.

• Why do you need a birthday and secret question and answer from me?

  Dynadot takes your account security seriously. This is why we ask you to enter a secret question and answer as well as a "birthday" on your first login. The information you enter should be valid information that you will be able to remember as we will ask for this information during certain account functions such as editing your account info and unlocking your domains. Please ensure that the birthday entered is your actual date of birth. If you do forget it, you'll need to submit a forgot birthday request. Your secret question should be something a stranger would not know about you. For example: Question: favorite food Answer: apple Please note that in the future, your secret answer must be entered exactly as it was when you created it. So, for the example above, "Apple" or "APPLE" would be seen as incorrect by our system. When will I be required to enter my "birthday"? When will I be required to enter my secret answer and question? Forgot your "birthday"? Want to add even more security to your account? Add Google Authenticator and/or SMS Authenticator to your account.

• How do I turn on the "Account Lock" feature?

  The "Account Lock" feature is on by default for your security. If you turned it off and want to turn it back on, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Click on the "Lock Account Now" button. Please note that if you leave your account unlocked, our system will automatically lock it again for your security after 1 hour.

• What is 2 step verification?

  Dynadot takes account security seriously. This is why we don't just rely on your username and password to ensure the security of your domains. In addition to the "birthday" you are required to enter, you can also set up 2 step verification to add another layer of security to your account. We offer the following security options that you can add to your account for 2 step verification: SMS Authentication: You will receive a verification code via text message that you must enter along with your "birthday" to unlock your account. Google Authenticator: This is a smartphone app that gives you a time sensitive verification code to enter along with your "birthday" to unlock your account. Security Key: Is a physical USB drive that connects with your devices, including computers and laptops, to prove identity to access specific resources on a network. Similar to an OTPs, a security key can be used to authenticate a user whenever they wish to access specific resources or need to log in to their accounts on a website or an application. If you want even more security for your account, you can use both the SMS authentication and Google Authenticator together. You will then be required to enter both along with your "birthday" to unlock your account.

• When will I be required to enter my Google Authenticator token code?

  Google Authenticator, along with your "birthday" and SMS Authenticator is a great way to add extra security to your account. This is why we recommend keeping it as a part of your account security. Once you've added it to your account, you will be required to enter your Google Authenticator token along with your username and password when you login to your Dynadot account. You will also be required to enter it anytime you unlock your account. Unlocking your account is required for certain account functions such as editing your account info and unlocking your domains. If you are using both Google Authenticator and SMS Authentication, you will need to enter both along with your "birthday" to unlock your account, but at login you will only be required to enter your Google token code after your username and password. Lost your cellphone? Forgot your birthday?

• How do I set the default domain sort setting for my account?

  Your domain list is defaulted to sort by domain expiration date. To set your default domain sort setting, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the gear icon next to the page title. Find the "Sort domains by" drop-down located in the middle of the page. Select your preferred sort setting from the drop-down menu. You can choose to sort by expiration date or alphabetically. Click on the "Save" button to save your changes. Go back to the "Manage Domains" page under the "My Domains" menu to see your updated list.