DYNADOT HELP

Help>Account Management

Account Management

  • How do I find my Google Authenticator serial number or key?

    To locate your Google Authenticator serial number or key, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Security" in the drop-down. Verify your identity by entering your Birthday as well as your Google Authenticator token code and/or your SMS code (if applicable). Press the "Unlock Account" button. You will now be able to access your serial number or key under the "Google Authentication" section. Have you lost your cellphone or don't have access to Google Authenticator? Learn how to submit a Lost Cellphone request so we can help you.

  • How do I delete unused name servers from my account?

    To delete unused name servers, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Name Servers" in the drop-down. Here you will see an alphabetical list of all of your name servers, including past name servers no longer being used as well as name servers currently in use. Name servers that are currently being used cannot be deleted for obvious reasons. If you want to delete a name server that you're currently using, you will need to adjust the name server settings for your domain first. Click the "Show" link to see which domains are using that name server setting. Name servers that are not currently in use will have a check box next to them. Check the box or boxes next to the name servers you want to delete. Click the "Delete" button to remove them from your list.

  • How do I access the IP lookup tool?

    To do an IP lookup, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Click on the down arrow next to the domain name you want to check. Choose "ip lookup" from the list. The IP lookup will load in a new browser tab.

  • How do I set my default contact records?

    Setting a default Whois contact record will ensure that any future domain registrations or transfers will automatically use that record for their Whois. To set your default contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Domain Defaults" in the drop-down. Click the "Contacts" link. You can use different contact records for the following Whois info categories: registrant, admin contact, technical contact, and billing contact (each category lists name, address, phone, email, etc). Choose the contact records you want to use as your defaults from each category's drop-down menu. Click on the "Submit" button to save your changes. Learn how to create a new contact record Learn how to edit your contact records Learn how to set your contact record for a specific domain

  • How do I access the website snapshot tool?

    Our website snapshot tool allows you to see what your website homepage looks like. The reason you may want to use this tool is to see if you're seeing a different - cached - version of your website. To see your website's snapshot, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Choose "Snapshot" from the down arrow link to the left of your domain name. A pop-up window will appear showing you a current snapshot of your website.

  • What does the account area look like?

    Well, it's easy to create a free account and see for yourself! But, here are some screenshots of the account management area on our website. Click on the thumbnail image to see the full screenshot. Name Server Setting Screen Shot A screenshot of the name server settings area where customers can set name servers for a domain name. DNS Page Screen Shot A screenshot of the DNS page where customers can set DNS for a domain name. Account Summary Page Screen Shot A screenshot of the account summary area.

  • How do I move domains in/out of smart folders?

    To move a domain into a smart folder, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you wish to move and click on the "Folder" button. Select the destination folder from your list in the drop-down menu. Press the "Move" button to move the domains.

  • How do I map my Wordpress blog to my domain?

    To map yourdomain.wordpress.com site to your Dynadot domain, please follow these steps: First, you want to add WordPress name servers to your account. Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Name Servers" in the drop-down. Click on the "Add Name Server" button. Enter "NS1.WORDPRESS.COM" in the "Name Server" box. Press the "Add Name Server" button. Repeat steps two more times entering "NS2.WORDPRESS.COM" and "NS3.WORDPRESS.COM". Next, you want to set your domain to use these name servers. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select "Name Servers" from the top drop-down menu. Choose the "Select from your Name Servers" option and select the Wordpress name servers you added. Press the "Save Name Servers" button to save your changes. Now you want to purchase the domain mapping upgrade through your WordPress dashboard. (NOTE: It costs $12 for this service) Navigate to Store, then Domains in your blog's dashboard. Enter the domain into the form at the top of the page and click the "Add domain to blog" button. You will be prompted to pay for the upgrade and complete the process. Finally, you want to set your WordPress account to use your domain. Go back to the Store, then Domains page and select the radio button next to the domain you want to use. Click the "Update Primary Domain" button.

  • How do I unsubscribe from your newsletter?

    Each of our newsletters include an unsubscribe link; however, you can also unsubscribe from our newsletter within your Dynadot account at any time by following these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. Look for the "Account Options" section located in the middle of the page. Uncheck the box next to the "Newsletter" field. Click on the "Save Options" button. Please note that you will still receive non-marketing emails from us when this is unchecked. This includes order emails, customer service emails, and notifications regarding price changes and other info. You can re-subscribe to our newsletter at any time by re-checking the "Newsletter" box.

  • How do I download a list of my domains?

    To download a list of your domains, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Folders" in the drop-down. Your folders will be lsited here. If you do not have any domain folders set up, you can simply select "(no folder)". Click on the "Download" button next to each folder to download your list. The list will be downloaded in a .CSV file format.

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