- How come my domain order has not processed yet?
Thanks for choosing Dynadot as your domain registrar! There are a couple reasons why your domain order has not been processed: You have not completed payment for your order. This can be due to a declined credit card or in the case of PayPal, Skrill, and Alipay, you may not have clicked on the payment link or we may not have received your payment yet. We requested verification and it has not been completed yet. The order requires manual approval. Please contact our customer service department if you are unsure why the order is pending.
- How do I renew my Email Hosting package?
You can easily renew your Email Hosting plan(s) right from within your Dynadot account. Please follow these steps to renew your Email Hosting package: Sign in to your Dynadot account. Select the "Hosting" tab in the main menu. Check the box next to the website(s) you want to renew. Click on the "Renew Hosting" button. The item will be added to your shopping cart at the top left corner of the page. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. You will receive an "Order Complete" email from us when your order has finished processing and your hosting has been successfully renewed. These instructions can also be used to renew your Advanced Hosting plan with us; however, you cannot purchase a new Advanced Hosting plan as this is a discontinued product. If your hosting plan expires, your website will go down. Make sure that doesn't happen by setting up auto-renew for your Email Hosting plan!
- My payment has been made, why am I being asked to verify my order?
We realize that we take a stricter approach to fraud prevention than most other registrars. With "card not present" orders (or orders placed online), the onus is on the merchant, and we are responsible for all fees associated with the chargebacks and reversals we receive. Aside from these unwanted and costly charges, we are disheartened when we discover a stolen credit card or hacked PayPal account has been used to fund orders made with us and, thus, do our best to avoid such occurrences. Because of this, we have developed a sophisticated fraud filter that selects which orders require verification. If you receive one such request, please do not take it personally as there are many factors at play and the request is by no means an accusation. "I paid with my verified PayPal account, do I still have to do this?" Yes, we do receive reversals from even verified PayPal accounts. "How many times will I be asked to verify?" Once you verify an order, a note will be made in your account. In most cases, you will not be asked to verify again.
- Why did I receive a Credit Card Problem email? I called my credit card company and they assured me that the charge went through.
While your credit card company can confirm the charge now, it will not appear on your bill because the charge did not go through on our end. There are a number of reasons why we may not have been able to charge your card: The address you entered for the card does not match up with the billing address of the card. The zip code does not match up. The cvv code you entered for the card does not match up. (This is the three digit code on the back of the card or the four digit code on the front of American Express cards.) Please sign in to your Dynadot account and correct your credit card information. Then try charging your card from within your Dynadot account to see if it goes through. If you wish to use a different credit card instead, you can edit your payment and enter a different credit card or even choose a completely different payment option to pay for your order.