- How come my grace deletion has not been processed yet?
Dynadot is one of the few registrars that supports domain grace deletions; however, we can not guarantee that any domain will be able to be grace deleted. If your grace deletion request has not been processed, it is most likely because the domain is at its maximum rate (10%). This rate is based on how many domains we register per month versus the number of domains we grace delete per month. This rate is set by the domain's central registry and cannot be changed by us. When a domain is at its maximum rate, additional grace deletion requests are added to a wait list. As the rate adjusts, our system then process the wait list in the order received. Please note that some domain extensions do not have a maximum rate. This is noted on our grace deletion page by "no limit" under the maximum rate column. If the domain you're trying to grace delete does not have a maximum rate, then there could be an issue with your request and you should email us at firstname.lastname@example.org.
- How do I pay using Alipay?
If you want to pay in Chinese (CNY/RMB) currency using Alipay, please follow these steps: Log into your Alipay account. If the remaining balance is sufficient, you can use the remaining balance in your Alipay account to pay. If you do not have enough balance in your Alipay account, you can choose to pay through online banking. As shown in the picture, you first choose a bank where you want to pay the order from. After you choose the bank and click "Next", Alipay will redirect you to your online banking. There you need to enter your card number, verification code and password to confirm the payment.
- Do I have to wait until a new TLD is launched to place an order?
No! We offer new TLD preorders, which allow you the opportunity to try and register the domain name you want right when the new TLD launches. Preorder now!
- How come my domain order has not processed yet?
Thanks for choosing Dynadot as your domain registrar! There are a couple reasons why your domain order has not been processed: You have not completed payment for your order. This can be due to a declined credit card or in the case of PayPal, Skrill, and Alipay, you may not have clicked on the payment link or we may not have received your payment yet. We requested verification and it has not been completed yet. The order requires manual approval. Please contact our customer service department if you are unsure why the order is pending.
- My payment has been made, why am I being asked to verify my order?
We realize that we take a stricter approach to fraud prevention than most other registrars. With "card not present" orders (or orders placed online), the onus is on the merchant, and we are responsible for all fees associated with the chargebacks and reversals we receive. Aside from these unwanted and costly charges, we are disheartened when we discover a stolen credit card or hacked PayPal account has been used to fund orders made with us and, thus, do our best to avoid such occurrences. Because of this, we have developed a sophisticated fraud filter that selects which orders require verification. If you receive one such request, please do not take it personally as there are many factors at play and the request is by no means an accusation. "I paid with my verified PayPal account, do I still have to do this?" Yes, we do receive reversals from even verified PayPal accounts. "How many times will I be asked to verify?" Once you verify an order, a note will be made in your account. In most cases, you will not be asked to verify again.
- Why did I receive a Credit Card Problem email? I called my credit card company and they assured me that the charge went through.
While your credit card company can confirm the charge now, it will not appear on your bill because the charge did not go through on our end. There are a number of reasons why we may not have been able to charge your card: The address you entered for the card does not match up with the billing address of the card. The zip code does not match up. The cvv code you entered for the card does not match up. (This is the three digit code on the back of the card or the four digit code on the front of American Express cards.) Please sign in to your Dynadot account and correct your credit card information. Then try charging your card from within your Dynadot account to see if it goes through. If you wish to use a different credit card instead, you can edit your payment and enter a different credit card or even choose a completely different payment option to pay for your order.