Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- How do I pay using Alipay?
If you want to pay in Chinese (CNY/RMB) currency using Alipay, please follow these steps: Log into your Alipay account. If the remaining balance is sufficient, you can use the remaining balance in your Alipay account to pay. If you do not have enough balance in your Alipay account, you can choose to pay through online banking. As shown in the picture, you first choose a bank where you want to pay the order from. After you choose the bank and click "Next", Alipay will redirect you to your online banking. There you need to enter your card number, verification code and password to confirm the payment.
- Why hasn't my preorder finished processing?
All preorders will stay open until all of the new TLDs that were preordered have been launched. For example, if you had preordered .CLUB, your preorder would not have completed until we attempted to register the domain name you ordered on its launch date of 5/7/14 11:00 EDT. If you have preordered multiple new TLD domain names with different launch dates, your preorder will not complete until the last new TLD launch date has passed.
- Why hasn't my domain been transferred yet?
Domain transfers can take up to six days to complete once the transfer has been authorized and initiated. Some domain registrars do not respond to transfer out requests, so on the sixth day the central registry will automatically change the domain registrar to the new one if there is no response from the previous registrar. The full transfer process can take anywhere from five to fifteen days. If you have already completed the transfer authorization (this is sent to your Whois email address) and confirmed the transfer with your previous registrar, then we are most likely waiting for your previous domain registrar to approve the transfer. Please direct your queries to them. Learn more about the steps involved in the domain transfer process
- I forgot to click on the link to PayPal, Skrill, or Alipay after I submitted my order. How do I complete my payment?
When you choose PayPal, Skrill, or Alipay as your payment method, you are given a payment link after you submit your order. In order to complete your payment and, thus, have your order complete, you need to click on the link provided on the "Order Receipt" page. If you forget to do this and close the page, you can also find the payment link in your Dynadot account by following these instructions: Sign in to your Dynadot account. You should see your open orders listed on your "Summary" page. Please click it. Click "Edit", then "Payment Link". This will generate a PayPal, Skrill, or Alipay's pop-up where you can complete your payment.
- What are the steps involved in the domain transfer process?
There are a few "prep steps" we recommend doing before you start the domain transfer process, followed by the "next steps" outlined below: Prep Steps: Make sure your domain is older than 60 days, i.e. has been registered longer than 60 days and has not been transferred within the last 60 days. Make sure your domain is not about to expire. Although the transfer may go through even if your domain expires during it, there is no guarantee that will be the case. We recommend initiating the domain transfer at least 2 weeks before the expiration date. Double check that your Whois email address is accurate and accessible. This is where we will send the transfer authorization email. If you can't get to this email to authorize the transfer, the process will be not be able to complete. Next Steps: Submit a domain transfer order for the domain or domains (we also offer bulk transfers) you wish to transfer. Once we have received payment, we will do a Whois lookup for your domain. Then we will send you an email to authorize the domain transfer to the email address listed in the Whois. This is to prevent a domain from being transferred without the domain owner's permission. Your previous registrar may contact you to confirm the domain transfer. If you want the domain transfer to continue, tell them yes, you authorized the transfer. Your previous registrar approves the transfer. The central registry changes the registrar for your domain to Dynadot. We add the domain to your account and notify you through email. Transfers can take anywhere from 5-15 days, depending on how fast each step can be completed.