Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- How do I register a domain name for more than one year?
You can select the number of years you'd like to register your domain from within our shopping cart. To register a domain name for more than one year, please follow these steps: Navigate to the Domain Name Search page. Enter the domain name you wish to register in the search field. Select the domain name you want to register by clicking the appropriate checkbox. (You can also add domain privacy here as well.) Click on the "Add" button. The item will be added to your shopping cart at the top of the page. Go to your shopping cart and click on the "Edit Cart" button. On the "Your Shopping Cart" page, you should see a drop-down menu allowing you to change the duration of the domain registration. Select the duration you want for your domain registration (up to 10 years for most domain extensions). Follow the "Checkout" buttons to submit your order. NOTE: Some top-level domain extensions (TLDs) have limits on the number of years you can register your domain. Our drop down menu will reflect this.
- How do I pay in Mexican Pesos (MXN)?
To pay in MXN, select "Pesos Mexicanos MXN (MX$)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into Pesos. To complete your payment in Pesos, you will need to use PayPal. After you add your item to your cart, you can select PayPal as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use Pesos as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set MXN as your preferred currency in your Dynadot account.
- I have sufficient funds in my PayPal account, but why am I still unable to pay?
We are not sure of the exact reason. Some users have reported that for some PayPal accounts, PayPal has set the spending limit of an account to $0.00 until the account is verified with a credit card or bank account. We recommend contacting PayPal for the exact reason why. Learn more about using PayPal at Dynadot
- Why did I receive a Credit Card Problem email? I called my credit card company and they assured me that the charge went through.
While your credit card company can confirm the charge now, it will not appear on your bill because the charge did not go through on our end. There are a number of reasons why we may not have been able to charge your card: The address you entered for the card does not match up with the billing address of the card. The zip code does not match up. The cvv code you entered for the card does not match up. (This is the three digit code on the back of the card or the four digit code on the front of American Express cards.) Please sign in to your Dynadot account and correct your credit card information. Then try charging your card from within your Dynadot account to see if it goes through. If you wish to use a different credit card instead, you can edit your payment and enter a different credit card or even choose a completely different payment option to pay for your order.
- How do I pay in Euros (EUR)?
To pay in Euros, select "Euros EUR (€)" from the drop-down at the top right of our website (you will see other currency options there as well). This will change all of our pricing into Euros. To complete your payment in Euros, you will need to use PayPal or Skrill (Moneybookers). After you add your item to the cart, you can select either of those as your payment method. After you hit "Submit Order" on the payment page, we will provide you with a link to PayPal or Skrill to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use Euros as your preferred payment method (especially if you are going to use it for your account credit to cover any automatic payments), you will need to set Euros as your preferred currency in your Dynadot account.
- How come my grace deletion has not been processed yet?
Dynadot is one of the few registrars that supports domain grace deletions; however, we can not guarantee that any domain will be able to be grace deleted. If your grace deletion request has not been processed, it is most likely because the domain is at its maximum rate (10%). This rate is based on how many domains we register per month versus the number of domains we grace delete per month. This rate is set by the domain's central registry and cannot be changed by us. When a domain is at its maximum rate, additional grace deletion requests are added to a wait list. As the rate adjusts, our system then process the wait list in the order received. Please note that some domain extensions do not have a maximum rate. This is noted on our grace deletion page by "no limit" under the maximum rate column. If the domain you're trying to grace delete does not have a maximum rate, then there could be an issue with your request and you should email us at [email protected]
- How do I renew my Email plan?
You can easily renew your Email plan(s) right from within your Dynadot account. Please follow these steps to renew: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Check the box next to the website(s) you want to renew. Click the "Renew" button. The item will be added to your shopping cart at the top left corner of the page. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. You will receive an "Order Complete" email from us when your order has finished processing and your hosting has been successfully renewed. If your Email package expires, your email will go down. Make sure that doesn't happen by setting up auto-renew for your Email plan!
- I paid by bank wire, why was the amount added to my account less than the amount I sent you?
If a wire needs to pass through an intermediate bank to reach our account, sometimes that bank charges a fee to process the wire transfer. This is especially true in the case of international wire transfers. "Every intermediate bank that handles a transaction can take a fee directly out of the wire payload (the assets being transferred) without the account holders knowledge or consent. There is no legislation or technical means to protect customers from this practice. If bank S is the sending bank (or brokerage), and bank R is the receiving bank (or brokerage), and bank I1, I2, and I3 are intermediary banks, the client may only have a contract with bank S and/or R, but banks I1, I2, and I3 can (and often do) take money from the wire without any direct arrangement with the client. Clients are sometimes taken by surprise when less money arrives at bank R. Contrast this with checks, the amount transferred is guaranteed in full, and fees (if there are any) can only be charged at endpoint banks." Wikipedia Reference
- Why was my international domain name (IDN) not registered?
Sometimes our domain search will say that your IDN is available, but we will not be able to register the domain for you. The problem is caused by one of the following reasons: The IDN you entered contains characters that are not supported. The central registries do not support every character for every language. For example, in Greek there are some characters that are actually the combination of two simpler characters. The registry will support the simpler characters, but not the combined character. Another example is Verisign, the central registry for .COM, .NET, .CC, & .TV, does not allow the Euro symbol. A variant of the IDN already exists. Some languages have two ways to write the same character. For example, Chinese has traditional characters and simplified characters. If someone has registered the traditional version of your IDN, then you are not allowed to register the simplified version. The IDN you entered combines two different languages. Sometimes combining characters from two different languages into one IDN is not allowed and will result in a "charset problems" error in our system. For example, a domain containing Cyrillic characters can not also have English characters. This is because the Cyrillic alphabet is related to the English alphabet and combining characters from both languages could lead to confusion. Other language combinations are allowed, like Chinese and English. Unfortunately, the IDN domain search will not detect these errors. The errors can not be detected until we try to register your IDN. If for some reason your IDN can not be registered, you will be issued an account credit which can be used towards your next Dynadot order.
- How do I get my SSL certificate reissued?
If you have purchased an SSL certificate from us and need to have it reissued, please follow these steps: Sign in to your Dynadot account. Select "My SSL" from the left-side menu bar. Find the SSL you want reissued and click on the "Reissue" link. Enter your newly generated CSR in the "New CSR" box. Click on the blue "Reissue" button. Follow the "Checkout" process to reissue your certificate. You will receive an email once the SSL provider has reissued the certificate to your account. How do I install or reinstall my Alpha SSL certificate?