- How do I get my SSL certificate reissued?
If you have purchased an SSL certificate from us and need to have it reissued, please email your new certificate signing request (CSR) to firstname.lastname@example.org. Be sure to include the account information in your email, such as your username and/or domain name associated with the SSL certificate so we can better assist you. How do I install or reinstall my Alpha SSL certificate?
- How do I pay in Canadian Dollars (CAD)?
To pay in CAD, select "Canadian Dollar CAD ($)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into CAD. To complete your payment in CAD, you will need to use PayPal. After you add your item to your cart, you can select PayPal as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use CAD as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set CAD as your preferred currency in your Dynadot account.
- What is your refund policy?
We give refunds in the form of account credit for the following scenarios: New Domain Registrations If the domain name is less than 5 days old, you may be able to request a grace period deletion. You will be credited the domain's registration cost minus the applicable grace deletion fee stated on our grace deletion page. Domain Privacy If you want to cancel domain privacy, you can do so within the first 15 days of purchase by emailing us. Domain Transfers If a domain transfer fails for any reason, we can give a refund. This also applies for failed .EU and .BE domain trades. Expired Auction Orders If an expired auction order is cancelled because the domain was renewed by the original registrant, we can refund the payment for the expired auction order. Web Hosting We can cancel web hosting (both Email and VPS Hosting) if we receive the refund request within the first 30 days of purchase. Please transfer all your files, databases, and/or scripts from your hosting before you email us for a refund because we will delete your web hosting package before we issue you a refund. Website Builder If you upgraded to a yearly plan, we can cancel your plan within 30 days of purchase; Please email us to cancel either of our upgraded plans. SSL Certificates We can issue a refund within 7 days after the SSL certificate is issued. NOTE: All refund requests are handled MANUALLY. Our system will automatically issue you an account credit. You must EMAIL us in order to receive a refund. All refund requests must be received / processed within 60 days of the order date to be considered.
- I forgot to enter my coupon code, can you help me?
If you forget to enter your coupon code for an order, please email email@example.com right away. In the email, please include the coupon code and the order ID number you would like it applied to. Order identification numbers can be found in your order log. Once the coupon is added, an account credit will be generated for the difference in payment. It will not be possible to receive anything other than account credit in these cases.
- Why hasn't my domain been transferred yet?
Domain transfers can take up to six days to complete once the transfer has been authorized and initiated. Some domain registrars do not respond to transfer out requests, so on the sixth day the central registry will automatically change the domain registrar to the new one if there is no response from the previous registrar. The full transfer process can take anywhere from five to fifteen days. If you have already completed the transfer authorization (this is sent to your Whois email address) and confirmed the transfer with your previous registrar, then we are most likely waiting for your previous domain registrar to approve the transfer. Please direct your queries to them. Learn more about the steps involved in the domain transfer process
- Why was my domain preorder cancelled?
There are a few reasons why your preorder may have been cancelled: Preorders may be cancelled by our system if there is a trademark claim in the Trademark Clearinghouse (TMCH). Preorders may be cancelled if the preordered domain, initially quoted at normal pricing, is later determined to be a registry premium domain. (This is set by the central registry.) Registry premium domains are sold at a higher cost than normal domains. Preorders for domains that are marked as restricted or reserved cannot be registered. We will make every effort to keep our preorder search accurate, but due to the sheer volume of new TLDs being released, our preorder search may not have the most current reserved list. If your preorder is cancelled, you will be given a refund in account credit.
- How do I cancel my order?
Not all orders can be cancelled. If your order is still in "Waiting for Payment" status (and is not in payment pending status), then you should be able to cancel it by following these steps: Sign in to your Dynadot account. You should see your open orders listed at the top of the "Summary" page. You can also access any open orders by clicking on your notifications along the top bar. If your order is eligible for cancellation, there will be a "Cancel" option under the "Edit" drop-down menu. Select "Cancel" and press the red button to confirm. Your order's status should change to "Cancelled". If you are unable to cancel your order, you can contact us at firstname.lastname@example.org to see if we can cancel your order for you. If your order included new domain registrations, you may be able to grace delete your domains. See our refund policy
- How do I retrieve my authorization codes in bulk?
If you're planning to transfer several domains from your Dynadot account, we can help you download your authorization codes in bulk. First, you must send an email to email@example.com to request us to enable the "CSV Transfer Codes" in your account. This email must come from the address on file for the account. Once we have enabled the CSV transfer codes in your account, you will have 24 hours to download your bulk authorization codes by following these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and "Manage Domains" in the drop-down. Unlock your domain(s). Go back to "My Domains" in the left-side menu bar and then "Folders" from the drop-down. Click the "Download" button on the right side of the page. If the domains are in a specific folder, you can select that folder in the top drop-down menu. Otherwise, you can leave it set to "All". Check the box next to "Transfer Code" and any other information you want downloaded (optional). Press the "Download" button to download your CSV file. If you are unable to download your auth codes within the 24 hour window, you will need to email us again to re-enable the CSV transfer codes in your account since our system automatically disables this after the 24 hour window.
- I have sufficient funds in my PayPal account, but why am I still unable to pay?
We are not sure of the exact reason. Some users have reported that for some PayPal accounts, PayPal has set the spending limit of an account to $0.00 until the account is verified with a credit card or bank account. We recommend contacting PayPal for the exact reason why. Learn more about using PayPal at Dynadot
- Why isn't my SSL order processing?
The most likely reason your SSL order is still processing and has not been completed is lack of verification. All SSL orders require verification. A verification email will be sent out to an email address associated with your domain name, most likely firstname.lastname@example.org. In some cases, this email may not exist, which would explain why you didn't receive this email. We can resend the SSL verification email for you, but there is only a limited list of emails that it can be sent to: email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org If none of these emails exist for your domain, we recommend setting one up and then having us resend the verification email to you. If your domain is with Dynadot, you can follow these steps to set up email forwarding for free.