- Select "My Info" from the left-side menu bar then “Security” from the drop-down.
- On the "Security Settings" page, click the “Unlock Account” button.
- To unlock your account, you must enter your "birthday," which is a date you specified when you created your account. (NOTE: The account birthday is not necessarily your actual birthday).
- 如果您账户使用了谷歌身份验证器 和/或短信验证，您还需输入相应验证码。
Your account will be unlocked for one (1) hour before our system automatically locks it again for your security. While the account is unlocked, you will be able to change important account information.
If you lost your cellphone or otherwise no longer have access to your Google Authenticator and/or SMS, you can let us know by clicking "Lost Cellphone" on the Account Lock page.