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订单处理

  • 域名迁移流程都有哪些步骤呢?

    在开始域名转移之前, 我们推荐您先做一些“准备工作”, 然后再进行下面的“后续步骤”: 准备工作: Make sure your domain is older than 60 days, i.e. has been registered longer than 60 days and has not been transferred within the last 60 days. Make sure your domain is not about to expire. Although the transfer may go through even if your domain expires during it, there is no guarantee that will be the case. We recommend initiating the domain transfer at least 2 weeks before the expiration date. Double check that your Whois email address is accurate and accessible. This is where we will send the transfer authorization email. If you can't get to this email to authorize the transfer, the process will be not be able to complete. Next Steps: Submit a domain transfer order for the domain or domains (we also offer bulk transfers) you wish to transfer. Once we have received payment, we will do a Whois lookup for your domain. Then we will send you an email to authorize the domain transfer to the email address listed in the Whois. This is to prevent a domain from being transferred without the domain owner's permission. Your previous registrar may contact you to confirm the domain transfer. If you want the domain transfer to continue, tell them yes, you authorized the transfer. Your previous registrar approves the transfer. The central registry changes the registrar for your domain to Dynadot. We add the domain to your account and notify you through email. Transfers can take anywhere from 5-15 days, depending on how fast each step can be completed.

  • 为什么我的国际化域名(IDN)没有注册成功?

    Sometimes our domain search will say that your IDN is available, but we will not be able to register the domain for you. The problem is caused by one of the following reasons: You did not enter the correct language tag for your IDN. We can usually fix this for you by changing the language tag for your IDN. But to prevent delays, try to enter the correct language tag for your domain when you start your order. The IDN you entered contains characters that are not supported. The central registries do not support every character for every language. For example, in Greek there are some characters that are actually the combination of two simpler characters. The registry will support the simpler characters, but not the combined character. Another example is Verisign, the central registry for .COM, .NET, .CC, & .TV, does not allow the Euro symbol. 国际化域名(IDN)有变体;有些语言对于同一个字有两种书写方式。例如,中文就分繁体和简体。如果某人已经注册了您IDN的繁体版,您则不能再注册简体版。 The IDN you entered combines two different languages. Sometimes combining characters from two different languages into one IDN is not allowed and will result in a "charset problems" error in our system. For example, a domain containing Cyrillic characters can not also have English characters. This is because the Cyrillic alphabet is related to the English alphabet and combining characters from both languages could lead to confusion. Other language combinations are allowed, like Chinese and English. 不幸的是, 国际化域名(IDN)搜索无法探测这些错误。这些错误仅可在我们尝试为您注册IDN时才能探测出来。如果处于某些原因您的IDN无法注册,您会收到账户信用点,以用于您下一个Dynadot订单。

  • 我的域名迁移成功了,但为什么没有为我的域名添加一年的期限呢?

    There are three potential reasons why a domain name may not have a year added after a transfer: Certain top-level domains (TLDs) do not add a year when they are transferred to another registrar. These domains include (but may not be limited to) .UK, .LT, and .NL. For .UK and .LT, there no cost to transfer to Dynadot as they both are pushed to us by your current registrar with no additional year added. .NL, however, can be transferred to us normally, but doesn't have a year added initially because it is limited to a maximum of 1 year of registration by the registry. The price you pay to transfer goes towards an automatic renewal that our system will complete for you closer to the expiration date of your domain. Domains that are already at or very close to their maximum registration time (this can be up to 10 years depending on the TLD), will not have a year added during a transfer as that would increase the total registration period past the maximum amount of time. You can see what the maximum registration time for a domain is by going to the domain's page and looking at how many years of pricing are listed on its "Domain Pricing" table (you can click on the domain from our TLD list); for example, .IM only lists three years of pricing because that is its maximum. The domain was renewed after it expired (during its renewal grace period) and then transferred within 45 days of the renewal. Technically, this is called an "auto-renewal". If a domain is auto-renewed and then transferred within 45 days after the renewal, then the domain will not be renewed for an additional year after the transfer. This does not make sense because it seems like your domain should get two years: one for the renewal and one more for the transfer. But this is the way the central registry works. This is not our policy and we gain nothing from only giving you one year. In fact, we have to deal with all the customers upset with this counter-intuitive policy of the central registry. 对于这种情况,ICANN是如何说的呢: "Registrants who transfer names within the 45-day Auto-Renew Grace Period should check with the registrar from which they are transferring regarding a possible refund. Even though losing registrars receive refunds of auto-renewal fees they have paid to the registry in these circumstances, not all registrars make refunds to customers. The effect of failure of the losing registrar to refund is that the registrant pays registration fees to both the losing registrar (for the auto-renew) and to the gaining registrar (for the transfer), but only receives a one-year extension of term." (完整文本:http://www.icann.org/announcements/advisory-06jun02.htm) Basically, ICANN recommends contacting the old registrar for a refund if a registrant transfers a domain within the 45-day Auto-Renew Grace Period. 要完全避免这种令人不悦的情况发生,请务必于过期日期前至少两周启动您的域名迁移。

  • 如何设置首选币种?

    美元是所有账户的默认货币。如果您打算使用一种非美元货币作为您的首选付款方式,尤其是当您想要使用该货币添加账户信用(账户余额)并用于任一自动付款*,您需要将该币种设置为您的首选货币。 如需更改您的首选币种,请按照以下步骤: 登录您的Dynadot账户。 从"个人信息"下拉菜单中选择"账户信息"。 下拉至"账户选项"区,在这里可以看到"选择您的币种"项目。 从下拉菜单中选择您想要使用的币种。 点击"保存"按钮来保存您的改动。 *注:我们提供下列自动付款选择: 域名自动续费 过期拍卖自动付款 待删除抢注自动付款 建站工具自动续费 主机自动续费 What currencies does Dynadot accept?

  • How do I pay in Mexican Pesos (MXN)?

    To pay in MXN, select "Pesos Mexicanos MXN (MX$)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into Pesos. To complete your payment in Pesos, you will need to use PayPal. After you add your item to your cart, you can select PayPal as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use Pesos as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set MXN as your preferred currency in your Dynadot account.

  • 为何我的域名订单还未处理?

    感谢您选择Dynadot作为您的域名注册商!您的域名订单尚未处理有若干原因: 您尚未完成付款。可能是您信用卡无法付款成功 ,或者您选择使用PayPal,Skrill,和Alipay,但尚未点击付款链接来付款, 又或者您点击了链接,但我们还没收到。 我们请求了验证但您尚未完成。 订单需要手动核准。 想知道为何您的订单仍未处理?请联系我们的客服部门。

  • How do I pay in Chinese CNY/RMB?

    To pay in Chinese RMB/CNY, select "人民币 CNY (¥)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into RMB/CNY. Once you have added an item to your cart, you can select Alipay as your payment method by clicking the "Use Alipay" button on the payment page. Then, after you hit "Submit My Payment" on the submit page, we will provide you with a link to Alipay to complete your order. Please note that if you do not complete your payment through Alipay, your status will remain in "waiting for payment" and your order will not be able to complete. If you are planning to use CNY as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set CNY as your preferred currency in your Dynadot account.

  • 在哪里可以输入我的促销码呢?

    To enter your coupon code (also known as promo code), please follow these steps: Find what you would like to purchase (we've got awesome domains, website builder templates, web hosting, and more) and add it to your shopping cart. 添加项目(items)结束后,在页面顶部点击购物车。 现在您应该已经到达购物车了。在的物品清单中,您可以看到可输入促销码的框。 Once you have added the coupon code, click on the "Apply Promo Code" button. Your shopping cart should now reflect the updated cost. 您过您已登录到自己的账户,请点击“登出”按钮以处理您的订单;否则请在登出前先进行登录操作。 您需要确保添加至购物车的物品与您的促销券码匹配,否则您将收到错误信息。 快来看看我站文章中的最新s促销及优惠券吧! I forgot to enter my coupon code, can you help me?

  • How do I pay in Canadian Dollars (CAD)?

    To pay in CAD, select "Canadian Dollar CAD ($)" from the drop-down at the top of our website (you will see other currency options there as well). This will change all of our pricing into CAD. To complete your payment in CAD, you will need to use PayPal. After you add your item to your cart, you can select PayPal as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use CAD as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set CAD as your preferred currency in your Dynadot account.

  • 我要如何编辑尚未付款的订单?

    当您添加东西到购物车之后,购物车就会在我们网站右上角出现。您可以在购物车内编辑您的订单, 步骤如下: 点击我们网站右上角的购物车, 之后点击"查看购物车"。 如果您想从购物车中移除一些东西, 只需点击该物品后面的“X"按钮。(如果移除了某个域名, 那么该域名相关的域名隐私也会自动移除。) Many of our products have multiple options that you can select using a drop down. Examples are the number of years to register or renew your domain, a monthly versus an annual plan for our website builder, or the number of years you want for your SSL certificate. 编辑完订单之后, 点击"结算"就可以提交订单。

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