There are a few "prep steps" we recommend doing before you start the domain transfer process, followed by the "next steps" outlined below: Prep Steps: Make sure your domain is older than 60 days, i.e. has been registered longer than 60 days and has not been transferred within the last 60 days. Make sure your domain is not about to expire. Although the transfer may go through even if your domain expires during it, there is no guarantee that will be the case. We recommend initiating the domain transfer at least 2 weeks before the expiration date. Double check that your Whois email address is accurate and accessible. This is where we will send the transfer authorization email. If you can't get to this email to authorize the transfer, the process will be not be able to complete. Next Steps: Submit a domain transfer order for the domain or domains (we also offer bulk transfers) you wish to transfer. Once we have received payment, we will do a Whois lookup for your domain. Then we will send you an email to authorize the domain transfer to the email address listed in the Whois. This is to prevent a domain from being transferred without the domain owner's permission. Your previous registrar may contact you to confirm the domain transfer. If you want the domain transfer to continue, tell them yes, you authorized the transfer. Your previous registrar approves the transfer. The central registry changes the registrar for your domain to Dynadot. We add the domain to your account and notify you through email. Transfers can take anywhere from 5-15 days, depending on how fast each step can be completed.
Sometimes our domain search will say that your IDN is available, but we will not be able to register the domain for you. The problem is caused by one of the following reasons: You did not enter the correct language tag for your IDN. We can usually fix this for you by changing the language tag for your IDN. But to prevent delays, try to enter the correct language tag for your domain when you start your order. The IDN you entered contains characters that are not supported. The central registries do not support every character for every language. For example, in Greek there are some characters that are actually the combination of two simpler characters. The registry will support the simpler characters, but not the combined character. Another example is Verisign, the central registry for .COM, .NET, .CC, & .TV, does not allow the Euro symbol. A variant of the IDN already exists. Some languages have two ways to write the same character. For example, Chinese has traditional characters and simplified characters. If someone has registered the traditional version of your IDN, then you are not allowed to register the simplified version. The IDN you entered combines two different languages. Sometimes combining characters from two different languages into one IDN is not allowed and will result in a "charset problems" error in our system. For example, a domain containing Cyrillic characters can not also have English characters. This is because the Cyrillic alphabet is related to the English alphabet and combining characters from both languages could lead to confusion. Other language combinations are allowed, like Chinese and English. 不幸的是， 国际化域名（IDN）搜索无法探测这些错误。这些错误仅可在我们尝试为您注册IDN时才能探测出来。如果处于某些原因您的IDN无法注册，您会收到账户信用点，以用于您下一个Dynadot订单。
There are three potential reasons why a domain name may not have a year added after a transfer: Certain top-level domains (TLDs) do not add a year when they are transferred to another registrar. These domains include (but may not be limited to) .UK, .LT, and .NL. For .UK and .LT, there no cost to transfer to Dynadot as they both are pushed to us by your current registrar with no additional year added. .NL, however, can be transferred to us normally, but doesn't have a year added initially because it is limited to a maximum of 1 year of registration by the registry. The price you pay to transfer goes towards an automatic renewal that our system will complete for you closer to the expiration date of your domain. Domains that are already at or very close to their maximum registration time (this can be up to 10 years depending on the TLD), will not have a year added during a transfer as that would increase the total registration period past the maximum amount of time. You can see what the maximum registration time for a domain is by going to the domain's page and looking at how many years of pricing are listed on its "Domain Pricing" table (you can click on the domain from our TLD list); for example, .IM only lists three years of pricing because that is its maximum. The domain was renewed after it expired (during its renewal grace period) and then transferred within 45 days of the renewal. Technically, this is called an "auto-renewal". If a domain is auto-renewed and then transferred within 45 days after the renewal, then the domain will not be renewed for an additional year after the transfer. This does not make sense because it seems like your domain should get two years: one for the renewal and one more for the transfer. But this is the way the central registry works. This is not our policy and we gain nothing from only giving you one year. In fact, we have to deal with all the customers upset with this counter-intuitive policy of the central registry. 对于这种情况，ICANN是如何说的呢： "Registrants who transfer names within the 45-day Auto-Renew Grace Period should check with the registrar from which they are transferring regarding a possible refund. Even though losing registrars receive refunds of auto-renewal fees they have paid to the registry in these circumstances, not all registrars make refunds to customers. The effect of failure of the losing registrar to refund is that the registrant pays registration fees to both the losing registrar (for the auto-renew) and to the gaining registrar (for the transfer), but only receives a one-year extension of term." （完整文本：http://www.icann.org/announcements/advisory-06jun02.htm） Basically, ICANN recommends contacting the old registrar for a refund if a registrant transfers a domain within the 45-day Auto-Renew Grace Period. 要完全避免这种令人不悦的情况发生，请务必于过期日期前至少两周启动您的域名迁移。
- How do I pay in CAD?
To pay in CAD, select "Canadian Dollar CAD ($)" from the drop-down at the top of our website (other currency options are USD, which is the default, CNY, and EUR). This will change all of our pricing into CAD. To complete your payment in CAD, you will need to use PayPal. After you add your item to your cart, you can select PayPal as your payment method. Then, after you hit "Submit Order" on the payment page, we will provide you with a link to PayPal to complete your payment. Please note that if you do not complete your payment, your status will remain in "Waiting for Payment" and your order will not be able to complete. If you are planning to use CAD as your preferred payment method, especially if you are going to use it for your account credit to cover any automatic payments, you will need to set CAD as your preferred currency in your Dynadot account.
- How come my domain order has not processed yet?
感谢您选择Dynadot作为您的域名注册商！您的域名订单尚未处理有若干原因： You have not completed payment for your order. This can be due to a declined credit card or in the case of PayPal, Skrill, and Alipay, you may not have clicked on the payment link or we may not have received your payment yet. We requested verification and it has not been completed yet. 订单需要手动核准。 Please contact our customer service department if you are unsure why the order is pending.
To enter your coupon code (also known as promo code), please follow these steps: Find what you would like to purchase (we've got awesome domains, website builder templates, web hosting, and more) and add it to your shopping cart. 添加项目（items）结束后，在页面顶部点击购物车。 You should now be in your shopping cart. Under your item list, you will see a box where you can enter the coupon code. Once you have added the coupon code, click on the "Apply Promo Code" button. Your shopping cart should now reflect the updated cost. 您过您已登录到自己的账户，请点击“登出”按钮以处理您的订单；否则请在登出前先进行登录操作。 您需要确保添加至购物车的物品与您的促销券码匹配，否则您将收到错误信息。 快来看看我站文章中的最新s促销及优惠券吧！ I forgot to enter my coupon code, can you help me?
- How do I edit an order I have not checked out yet?
When you add something to your shopping cart, it should appear briefly in the upper right corner of our website. You can edit your order from within our shopping cart. To edit your order, please follow these steps: Click on the Shopping Cart in the upper right-hand corner of our website and then click "Edit Cart." If you want to remove something from your cart, you can simply click the "X" button next to the item you want to remove. (Domain privacy will automatically be removed with the domain it's for.) Many of our products have multiple options that you can select using a drop down. Examples are the number of years to register or renew your domain, a monthly versus an annual plan for our website builder, or the number of years you want for your SSL certificate. When you are done editing your order, click the "Checkout" button to submit your order.
- How do I register a domain name for more than one year?
您在我站的购物车中就可以选择要注册域名的时间长短（年数）；域名注册要超过一年，请遵循以下步骤： Navigate to the Domain Name Search page. Enter the domain name you wish to register in the search field. Select the domain name you want to register by clicking the appropriate checkbox. (You can also add domain privacy here as well.) Click on the "Add" button. The item will be added to your shopping cart at the top of the page. Go to your shopping cart and click on the "Edit Cart" button. On the "Your Shopping Cart" page, you should see a drop-down menu allowing you to change the duration of the domain registration. Select the duration you want for your domain registration (up to 10 years for most domain extensions). 点解"结账"按钮来提交您的域名push订单。 Please note that some top-level domain extensions (TLDs) have limits on the number of years you can register your domain. Our drop down menu will reflect this.
- I did not receive the verification call, can you call me again?
There are a few reasons why you may not have received the phone number verification call: You forgot which phone number is listed in your account. The area code is missing in your account. The country code is missing in your account. You put the area code in the country code field. To check your phone number, please log in to your Dynadot account. You'll see your phone number listed on the right hand side under "Info" when you're on the "Summary" page. If you need to update, click on the "My Info" tab in the main menu and unlock your account. In the first box, you must put the country code (For example, "01" is the country code for the United States) and then you can enter the area code and phone number in the second box. 您更新电话号码后，我们的系统会在当天晚些时候或次日向您发送一封新邮件和手机号码验证链接。 If your phone number is listed correctly and you still did not receive the call, please contact customer support directly at 1(650) 262-0100. Please note that any time you update your account information, you will receive a Account Info Whois Verification email.
- How can I upgrade the bandwidth and/or disk space on my Email Hosting plan?
Our Email Hosting comes with 3 GB of bandwidth and 30 MB of disk space. You can choose to upgrade to either 10 GB or 30 GB of bandwidth and 100 MB or 300 MB of disk space for your Email Hosting. (You do not need to upgrade both bandwidth and disk space; you can choose to only upgrade one or both as needed.) To upgrade your Email Hosting bandwidth and/or disk space, please follow these steps: 登录您的Dynadot账户。 Select the "Hosting" tab in the main menu. 选中您要更新的邮箱主机旁的复选框。 Click on the "Upgrade Bandwidth" or "Upgrade Diskspace" button. The item will be added to your shopping cart at the top-right of the page. If you want to upgrade both bandwidth and disk space, you will need to recheck the box next to the Email Hosting you want to upgrade and click "Upgrade Bandwidth" or "Upgrade Diskspace" depending on which upgrade you haven't already added to your cart. To select how much you want to upgrade your bandwidth and/or disk space, click on your cart in the upper right-hand corner and hit "Check Out." Select how much you want to upgrade using the drop down menu(s). Then, follow the checkout to submit your order. As soon as your order completes, your Email Hosting will be automatically upgraded to your new bandwidth and/or disk space settings.