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    • Why am I unable to renew my RapidSSL certificate?

      We no longer partner with Rapid SSL. Your existing Rapid SSL certificate will continue to work until it expires, but our system will not allow you to submit a renewal for it. 我们确实支持Alpha SSL证书。如果您仍需要SSL,则可购买一个新的Alpha SSL证书。 我们支持Alpha SSL的两种证书:常规和通配符SSL证书。Alpha SSL有很多优势:99%的浏览器认可度、级联证书带来的更好安全性、签发迅速并符合NIST的建议!

    • Can I purchase my SSL certificate for more than 1 year?

      对,您可以同时购买3年的常规及通配符SSL认证;要增加您SSL认证的年数,请遵循以下步骤: Navigate to the SSL page. Click on the "Get Started" button. Select the type of SSL certificate you would like to purchase, then click the "Next" button. Enter your Certificate Signing Request (CSR) in the provided section. (You can visit Alpha SSL's website for more information on how to generate a CSR.) Make sure everything looks okay, then click on the "Submit" button. The item will be added to your shopping cart at the top of the page. 点击购物车图标以进入您的购物车。 Select the number of years you would like to purchase (up to 3 years) from the drop-down menu. Follow the "Checkout" buttons to submit your order. Once your SSL order has completed, you will be able to find your SSL certificate in your Dynadot account. You will need to install it on your website.

    • What is the difference between SSL renew and SSL reissue

      An SSL renewal will not typically require you to generate a new CSR. Choose the renewal option if you want to renew your certificate and no other details have changed. A reissue can be done if you've lost your private key, or your server details have changed. A reissue will not extend the validity period of your certificate.

    • 如何重新签发SSL认证?

      If you have purchased an SSL certificate from us and need to have it reissued, please email your new certificate signing request (CSR) to Be sure to include the account information in your email, such as your username and/or domain name associated with the SSL certificate so we can better assist you. How do I install or reinstall my Alpha SSL certificate?

    • How do I renew my SSL certificate?

      You can easily renew your Alpha SSL certificate right in your Dynadot account. To do so, please follow these instructions: 登录您的Dynadot账户。 Select the "SSL" tab in the main menu. Check off the SSL certificate you'd like to renew. If your SSL certificate does not have a check box, then it is not yet eligible for renewal. SSL certificates can only be renewed within 90 days of expiration. Click the "Renew SSL" button. Your SSL renewal will be added to the shopping cart at the top right corner. To check out, click on the shopping cart and then click the "Check Out" button. Follow the check out process to submit your SSL renewal order. 一旦您的SSL证书已成功续费,您会收到我站发出的“订单完成”邮件。 Then, you will need to reinstall your SSL certificate. Why isn't my SSL order processing?

    • Where can I find the SSL certificate I purchased?

      Thanks for purchasing your Alpha SSL certificate from us! Using SSL on your website will help keep your site more secure. To find your SSL certificate, please follow these steps: 登录您的Dynadot账户。 Select the "SSL" tab in the main menu. 您会在此页面看到您的SSL证书极其过期日期。 要查看更多有关SSL认证的信息,包括其已签署认证及认证签署请求,请点击您SSL认证的名称,该名称应是“SSL主机”区域下的一个链接。 How do I install or reinstall my Alpha SSL certificate? How do I get my SSL certificate reissued? How do I renew my SSL certificate?

    • How do I generate a CSR?

      为您的Alpha SSL认证生成CSR的步骤根据您使用的网站服务器而有所不同。生成CSR第一步的最佳方式是访问AlphaSSL网站,并从所提供的列表中选择您的网站服务器。 Once you have your CSR, you just need to choose whether you want a regular or wildcard SSL certificate on our SSL page, then enter your CSR, and check out. Once your order has completed, you will need to follow these installation instructions to secure your website.

    • Do you offer SSL certificates?

      是的,我们是Alpha SSL证书的官方分销商,提供常规及通配符SSL,帮助您加强网站的安全防护。您可在我站的SSL页面找到更多信息,并订购SSL证书。 Here are some benefits of Alpha SSL: Compatible with 99% of web browsers. 所有知名移动设备均认可。 Uses chained root certificates, which are more secure than single root certificates. Meets National Institute of Standards & Technology (NIST) recommendation to use 2048 bit keys. Second oldest Certificate Authority in existence. SSL stands for Secure Sockets Layer. An SSL certificate helps keep your website secure by encrypting communication between your server and your customer's browser. This is especially important for e-commerce websites. The easiest way to tell if a website uses SSL is if it has "https" instead of just "http" in its link (you'll notice Dynadot has https).

    • Why isn't my SSL order processing?

      您的SSL订单仍在处理、仍为完成最可能的原因是尚未验证。所有SSL订单都要求验证。与您域名关联的邮箱地址会收到一封验证邮件,最可能发送至的地址为。 In some cases, this email may not exist, which would explain why you didn't receive this email. We can resend the SSL verification email for you, but there is only a limited list of emails that it can be sent to: If none of these emails exist for your domain, we recommend setting one up and then having us resend the verification email to you. If your domain is with Dynadot, you can follow these steps to set up email forwarding for free.

    • 我是否可以在Web主机上安装自己的SSL证书呢?

      It depends on which hosting plan you purchase from us. We offer two hosting plans: VPS and Email - as well as our Website Builder (which includes hosting). The only web hosting plan that you can install an SSL certificate on is our VPS hosting as it has its own dedicated IP address.