Dynadot Help

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How do I unlock my account?

To unlock your Dynadot account, please follow these steps:

  1. Sign in to your Dynadot account.
  2. Select "My Info" from the left-side menu bar then "Security" from the drop-down.
  3. On the "Security Settings" page, click the "Unlock Account" button.
  4. To unlock your account, you must enter your "Security PIN," which is a 4 digits number you specified when you created your account.
  5. If you have Google Authenticator and/or SMS authorized for your account, you will also need to enter your token code (Google Authenticator) and/or SMS code.
  6. Click on the "Unlock Account" button.

Your account will be unlocked for one (1) hour before our system automatically locks it again for your security. While the account is unlocked, you will be able to change important account information.

If you do not remember your "Security PIN," you can use the "Forgot Security PIN" link on the Unlock Account page to reset the Security PIN.

If you lost your cellphone or otherwise no longer have access to your Google Authenticator and/or SMS, you can let us know by clicking "Lost Cellphone" on the Unlock Account page.

Note: As of November 28th, 2023, our 'Birthday' account unlock system has changed to a 'security PIN' unlock code. By default, your security PIN will align with your previous birthday, following this format: month/day (MMDD).
For example, if your birthday date was set to March 15, your new security code will be 0315.

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