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What is your Refund Policy?
We give refunds in the form of account credit for the following scenarios:
- New Domain Registrations
If the domain name is less than 5 days old, you may be able to request a grace period deletion. You will be credited the domain's registration cost minus the applicable grace deletion fee stated on our grace deletion page.
- Domain Transfers
If a domain transfer fails for any reason, we can give a refund. This also applies for failed .EU and .BE domain trades.
- Expired Auction Orders
If an expired auction order is cancelled because the domain was renewed by the original registrant, we can provide a full refund of the payment for the expired auction order to the original payment method.
- Web Hosting
We can cancel Email Hosting if we receive the refund request within the first 30 days of purchase. Please transfer all your files, databases, and/or scripts from your hosting before you email us for a refund because we will delete your web hosting package before we issue you a refund.
- Website Builder
If you upgraded to a yearly plan, we can cancel your plan within 30 days of purchase. Please email us to cancel any upgraded plans.
- SSL Certificates
We can issue a refund within 7 days after the SSL certificate is issued.
NOTE: All refund requests are handled MANUALLY. Our system will automatically issue you an account credit. You must EMAIL us in order to receive a refund. All refund requests must be received / processed within 60 days of the order date to be considered.
Scenarios for which we cannot provide refunds:
- Domain Registrations
If a domain has no grace hours left (typically, older than 5 days) or the TLD does not support grace deletions at all, you will not be able to have it deleted for credit.
- Domain Renewals
In some cases we may be able to refund a domain renewal. The request would need to received by our support team within 5 days of the order completion date. If the renewal can be refunded, it will require immediate deletion of the domain name. Any such request should be emailed to [email protected] as soon as possible. Please include your acknowledgement of the domain deletion in your message to help speed up the process.
- Account Prepay
Prepay orders are non-refundable. Requests may be considered only if none of the credit has been spent.
- Marketplace Domain Sales
An order for a domain purchased through the Domain Marketplace cannot be cancelled/reversed unless both parties (i.e. buyer and seller) agree.
- User Auctions
An order for a domain won through User Auction cannot be reversed/cancelled since bids, including a winning bid, cannot be cancelled.
- Backorders & Backorder Auctions
When a backordered domain is caught by us and paid by you (either because you were the only customer to have requested the domain or because you won it through backorder auction), the domain would be automatically added to your account. Domains added from backorders cannot be grace deleted.
- Installment Payments
Installment payments are non-refundable.