What is your refund policy?
We give refunds in the form of account credit for the following scenarios:
- New Domain Registrations
If the domain name is less than 5 days old, you may be able to request a grace period deletion. You will be credited the domain's registration cost minus the applicable grace deletion fee stated on our grace deletion page.
- Domain Privacy
If you want to cancel domain privacy, you can do so within the first 15 days of purchase by emailing us.
- Domain Transfers
If a domain transfer fails for any reason, we can give a refund. This also applies for failed .EU and .BE domain trades.
- Expired Auction Orders
If an expired auction order is cancelled because the domain was renewed by the original registrant, we can refund the payment for the expired auction order.
- Web Hosting
We can cancel web hosting (both Email and VPS Hosting) if we receive the refund request within the first 30 days of purchase. Please transfer all your files, databases, and/or scripts from your hosting before you email us for a refund because we will delete your web hosting package before we issue you a refund.
- Website Builder
If you upgraded to a monthly plan on our website builder, you can cancel your plan within 7 days of purchase. If you upgraded to a yearly plan, we can cancel your plan within 30 days of purchase; however if you already registered your free domain, your refund will be the yearly plan purchase price minus the price of the domain you registered. Please email us to cancel either of our upgraded plans.
- SSL Certificates
We can issue a refund within 7 days after the SSL certificate is issued.
NOTE: All refund requests are handled MANUALLY. Our system will automatically issue you an account credit. You must EMAIL us in order to receive a refund. All refund requests must be received / processed within 60 days of the order date to be considered.