Dynadot Help

我们将在以下情况以账户信用点的形式予以退款：

• 新域名注册
  如果域名注册不足5天，您也许可以请求删除宽限期。在我站宽限删除页面中有所阐述，您会以账户信用点形式，收到注册费用减去相应宽限删除费的返款。
• 域名迁移
  如果由于任何理由导致域名迁移失败，我们将给予退款。这同样适用于.EU 和.BE域名交易的失败。
• 过期竞拍订单
  如果过期竞拍订单因为原注册人对域名进行了续期而被取消，我们可以通过原有支付方式为过期竞拍订单提供全额退款。
• Web Hosting
  We can cancel Email Hosting if we receive the refund request within the first 30 days of purchase. Please transfer all your files, databases, and/or scripts from your hosting before you email us for a refund because we will delete your web hosting package before we issue you a refund.
• Website Builder
  If you upgraded to a pro plan, we can cancel your plan within 30 days of purchase. Please email us to cancel any pro plans.
• SSL证书
  我们将在SSL证书发放后的7天内完成退款。

NOTE: All refund requests are handled MANUALLY. Our system will automatically issue you an account credit. You must EMAIL us at [email protected] in order to receive a refund. All refund requests must be received / processed within 60 days of the order date to be considered.

我们无法提供退款的情况：

• 域名注册
  如果没有剩余的宽限小时期限（通常多于5天）或者顶级域名根本不支持宽限删除期，您将无法删除它。
• Domain Renewals
  In some cases we may be able to refund a domain renewal. The request would need to received by our support team within 5 days of the order completion date. If the renewal can be refunded, it will require immediate deletion of the domain name. Any such request should be emailed to [email protected] as soon as possible. Please include your acknowledgement of the domain deletion in your message to help speed up the process.
• Account Prepay
  Prepay orders are non-refundable. Requests may be considered only if none of the credit has been spent.
• 市场域名销售
  除非双方（即买方和卖方）同意，否则通过域名市场购买的域名订单不能取消/撤销。
• 用户竞拍
  因为属于投标，所以通过用户竞拍获得的域名订单不能撤销/取消，包括中标的投标，不能被取消。
• 过期域名和过期域名竞拍
  当一个域名被我们捕获并由您支付（要么因为您是请求该域名的唯一客户要么因为您通过过期域名竞拍赢得它），该域名将自动添加到您的帐户。从过期域名中添加的域名不能被宽限删除。
• 分期付款
  分期付款不可退款。