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• RDAP Help

  What is RDAP? The Registration Data Access Protocol (RDAP) allows the lookup and search of domain, nameserver, and entity objects within a registry. RDAP is similar to WHOIS in that it will return information about objects within a registry. Unlike WHOIS however, RDAP responses are returned in a structured, machine readable format. Rdap responses are returned in the form of JSON.Example Usage Domain Lookup:https://rdap.dynadot.com/domain/name.tld

• How does buying a domain using the Make Offer system work?

  If you are not signed in to your Dynadot account, or do not have one yet: After choosing the domain you are interested in, you will be taken to the Make Offer screen. If the seller proposes a counter-offer, you will be notified via email. If the seller accepts your offer, you will be notified via email. The seller will finalize the sale, and another email will be sent to you; this email will contain the checkout link you will use to add the domain to your cart. Once you receive the link, you will need to follow the steps to checkout (if you do not have a Dynadot account yet, you will be prompted to create one). After the order is complete the domain will stay on a "Buy Lock" status for 30 days. This prevents the buyer from moving the domain to another Dynadot account or transferring the domain to another domain registrar. After the 30-day period has passed, the "Buy Lock" will automatically be removed. If you are the buyer, and you are signed in to your Dynadot account, the process will be the same as above, but you will be able to access the chat through your Dynadot control panel. To do so: Click My Marketplace in the left-side menu bar. Click Offers In/Out.

• 如何把域名列举在Dynadot的用户拍卖中？

  您现在可以通过我们全新的用户竞拍功能对您的域名进行竞拍！竞拍域名非常简单，只需按照以下步骤操作： 登录您的Dynadot账户。 在您列出域名进行竞拍前，您必须解锁账户。 从左侧菜单栏选择“我的域名”，点击下拉菜单中的“管理域名”。 选中要上架竞拍的域名旁的复选框并选择“批量竞拍”下拉菜单的“出售域名”。 选择下拉列表中的“竞拍”。 为您的竞拍列表设置“起拍价”。 如果希望使用我们的任一个竞拍登录页面，请选中“竞拍登录页面”选项并选择希望使用的模板。请注意，这将覆盖目前使用的DNS或名字服务器设置，但当前设置将保存在您的Dynadot账户中。 点击“竞拍预警”按钮将您的域名上架竞拍。 重要提示： 竞拍将在您点击“竞拍域名”（Auction Domain）按钮后立即开始。开始后您将无法更改竞拍，但竞拍可以在出现报价前被取消。 Dynadot的竞拍佣金为最终价格的10%。现在不需要交纳上架费。 所有Dynadot用户竞拍将持续7天。 域名在我们的用户竞拍中上架后将无法解锁、删除、移动至其他Dynadot账户或转移至另一注册商。 It is not possible to auction a domain that expires in less than 15 days as the processing period will take 5-10 days. 竞拍收入默认将以账户信用发放。信用可用于在Dynadot任何将来订单的支付。 注意：Dynadot现在支持派彩了。

• 如何提取Dynadot账户余额？

  要提取Dynadot账户余额，请按照以下步骤操作： 登录您的Dynadot账户。 Select "Payments" from the left-side menu bar and click "Payout Log" on the right. 选择“请求付款”。 如果您的账户已被锁定，您将在继续之前收到解锁账户提示。解锁账户将要求您输入您的“生日”（如果您设置了Google Authenticator还需要输入标记代码和/或如果您设置了短信，则需要输入输入短信代码）。 After entering the necessary information to unlock your account, click the "Unlock Account" button. This will take you back to the payouts page where you can enter the "Payout Amount" and select your preferred currency & payout method from the drop-down menu. Depending on the type of method you select, you maybe be prompted to submit additional information. 点击“请求支付”按钮。 Please NOTE: If you select PayPal, there maybe an additional fee. Unfortunately this is outside of our control and will be deducted from the payout amount. 请选择支出政策以确保您的账户符合可获得支持的资格。

• 求救！我丢失了手机或序列号！如何更改我的Google认证器或短信设置？

  如果您的手机遗失或无法进入谷歌身份验证器应用，则需重置设置。要提交重置请求，请按以下步骤操作： 登录您的Dynadot账户。 选择“我的信息”下拉菜单中的“安全”。 点击“管理Google验证器”或“管理短信验证”按钮。 点击新页面上的“丢失手机”链接。 输入密保问题答案并提供以下额外信息。请注意，您的密保问题必须和您创建时完全一致。 点击“提交请求”按钮以提交您的请求。 Dynadot团队成员将在更新您的Google验证器或短信设置之前审核您的请求。如果需要您提供更多信息，我们讲通过您的账户邮箱联系您。处理您的请求最多需要2个工作日。

• Does Dynadot have a ChatGPT (Ask AI) option?

  Yes, our customers can use A.I. to help them sell their domains directly into your Dynadot control panel. To find this option, please follow these steps: Sign in to your Dynadot account. Click on “My Domains” in the left side menu bar. Click on “Manage Domains”. Select the domain you would like to sell (click the blue hyperlink that is the domains name). Look up in the top right coroner of the page and you will see “Ask AI”. Select between the options provided. Please note: There IS a limit on ChatGPT requests. They are: regular - 20 daily requests; bulk - 50 daily requests; super bulk - 100 daily requests.

• How do I pay in installments?

  Dynadot supports installment payment plans for marketplace and auction orders. As a buyer, here's how to select this as an option, depending on where you're purchasing the domain from. For Marketplace Domains:If this option is available for the domain you're interested in purchasing, you'll see the options “Buy Now” or “Pay in Installments”. Click the “Pay in Installments” option. Specify your installment term. For Auction Domains:If this option is available for the domain you're interested in purchasing, you'll see “Installment payment option is available for this auction” on the bidding page. From within your account control panel, click "Aftermarket" in the left-side menu bar. Click "Auction Bids". On the "Auction Bids" screen, click the “Set Installment Plan” option. Specify your installment term. NOTE: You can edit the installment term by following those same steps. In order to use the installment plan for auction domains, you must opt into the installment option before the auction ended. Once the auction ends, this option is no longer available. Any installment terms will also be fixed. For Make Offer Sales: Once both you and the seller have agreed on a price using our Make Offer System, you'll see the options “Buy Now” and “Pay in Installments”. After clicking “Pay in Installments”, specify your installment term. To make manual payment(s) on upcoming installments: From within your account control panel, select "Payments" from the left-side menu bar and click "Installments Due" on the right. Select the domain(s) you would like to make payment on. And click 'Make a payment'. Select the number of payment(s) you would like to make (click 'Select All' if you want to pay the domain in full). Then click 'Send to cart'. Autopay options:For user auctions:Please follow these steps (aftermarket autopay is not applicable for marketplace sales. Please follow the separate steps below for instruction to set autopay for marketplace sales on installment payment plan).NOTE: This must be set prior to the order completing. For marketplace sales: From within your account control panel, select "Payments" from the left-side menu bar and click "Installments Due" on the right. Select the domain you would like to make payment on. Click the payment method tab. Select autopay. Select 'ON' then choose your method. Finally save your method. NOTE: You must agree to the terms of the installment payment in order to proceed in any of the above scenarios. The minimum order cost for installment payments is $100 USD. The minimum number of installments is 2. The maximum number of installments is 12. Your initial payment will include 15% down payment plus the 1st installment. The sale proceeds are credited to the seller as we receive payments from the buyer, typically on a monthly basis, unless the buyer has chosen to pay the remaining sum earlier. Sales are added to the sellers account as Dynadot account credit, but can be paid out on request. Please note: Expired Auction orders have a max installment limit of 10 months. All payments made by the buyer are non-refundable and the seller keeps all proceeds up until this point. For full information, please visit our Installment Payment Plan .

• 如何在用户竞拍中出价？

  Dynadot现在提供用户竞拍了！在我们用户竞拍中列出的域名已经由Dynadot用户自己列出！要在用户竞拍中出价，请按照以下步骤操作： 登录您的Dynadot账户。 在我们网站“二级市场”部分的“用户竞拍”页面上查找您希望进行竞拍的域名。 点击域名本身。 在价格栏中输入代理出价金额。 选中下方的复选框以确认您将为胜出的竞拍付款以及确认您同意我们的服务协议。 点击“出价”按钮报出您的价格。 注意：如果出价是在竞拍的最后5分钟提出的，竞拍时间将延长5分钟。在竞拍的最终“结束时间”确定之前，竞拍可以延长的次数没有限制。 在我们用户竞拍中赢得的域名将设定为“购买锁定”状态30天。 请注意，在我们的用户竞拍中赢得的域名将无法通过订单续期，任何续期费用将不包括在最终价格。

• 我该如何变更自己的短信设置？

  如果账户的短信设置已被激活， 您可根据以下步骤变更其设置： 登录您的Dynadot账户。 选择“我的信息”下拉菜单中的“安全”。 使用页面顶部的按钮解锁您的账户。 在“短信验证”区域下的“密码”框中输入您的账户密码。 点击“禁用短信”按钮。 点击“删除短信电话号码”按钮。 输入新手机号码。 点击 “设置接收短信的手机号码” 按钮。 下一步，点击“获取短信口令”按钮。一个6位数字代码将发送至您的手机以确保您能访问所输入的手机号。此测试代码将在发送后的1个小时后失效。 在“输入验证码”框中输入短信验证码。 点击 "启用SMS" 保存设置。 注意： 运营商可能会向您收取费用。 我该如何激活短信身份验证设置呢？ 什么时候需要输入短信验证器代码？ 求救！我丢失了手机！ 如何关闭短信认证器设置？

• Why is Dynadot asking me to send in identification?

  To minimize fraud, we sometimes ask our customers to provide additional verification. However rest assured Dynadot takes your security and your documents’ security very seriously. Please see below to review our efforts: PCI level 1 compliance: We adhere to the best practices and standards defined and outlined by the PCI Security Standards Council. This level of comprehensive security has been outlined by American Express, Discover, JCB International, MasterCard, Visa Inc, and others through the PCI security counsel. Limit access: The documents you submit are not exposed to all employees at Dynadot. Rather, only those whom need to see the documents have 2FA access. Responsible retention and deletion: Your data is never sold, leased, saved elsewhere for any reason. We also automate our deletion process, so your documents are not stored indefinitely or for longer than needed. GDPR: Dynadot adheres to the General Data Protection Regulation (GDPR) guidelines set forth by the European Union.