Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

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  • RDAP Help

    What is RDAP? The Registration Data Access Protocol (RDAP) allows the lookup and search of domain, nameserver, and entity objects within a registry. RDAP is similar to WHOIS in that it will return information about objects within a registry. Unlike WHOIS however, RDAP responses are returned in a structured, machine readable format. Rdap responses are returned in the form of JSON.Example Usage Domain Lookup:https://rdap.dynadot.com/domain/name.tld

  • What are the requirements to register a .NYC domain?

    .NYC domains require a physical presence in one of New York City's five boroughs. When you register a .NYC domain, you will need to create a contact record in New York. If you already have a contact record in New York, this can be selected from a drop down menu. You can later access your .NYC contact settings to edit them in your Dynadot account. The information below is from the .NYC registry and it expands on the .NYC registration requirements: The City of New York desires to have only those individuals or entities having a substantive and lawful connection to the City be permitted to register .NYC domain names ("Nexus Policy"): Registrants in .NYC must be either; a natural person whose primary place of domicile is a valid physical address in the City of New York ("Nexus Category 1"); or an entity or organization that has a physical street address in the City of New York ("Nexus Category 2"). The existence of a P.O. Box address in the City of New York shall not qualify for purposes of meeting the Nexus Policy. Registrants must agree in their Agreement with their Registrar and/or Reseller, whichever applicable, that they are in compliance with all relevant Federal, New York State and New York City laws, including the tax requirements for conducting business via the Internet. Registrants may find more information about compliance with the city tax laws at the City of New York Department of Finance's website (currently at www.nyc.gov/finance). Registrants must remain in compliance with the applicable Nexus Category for the entire period of such domain names registration by the registrant. Registrants may not license, sub-delegate or otherwise transfer .NYC domain names to third parties that otherwise fail to meet the requirements of this Nexus Policy.

  • Help! I lost my cellphone or serial number! How do I change my Google Authenticator or SMS settings?

    If you lost your cellphone or cannot access your Google Authenticator app, you will need to get your settings reset. To submit your reset request, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Click on either the “Manage Google Authenticator” or Manage SMS Authentication” button. Click on the "Lost Cellphone" link on the new page. Enter the answer to your secret question and provide any additional information below. Please note that your secret question must exactly match what you entered when you created it. Click on the "Submit Request" button to submit your request. A Dynadot team member will review your request before updating your Google Authenticator or SMS settings. We may contact you at your account email if we need to you to provide additional information. Please allow up to 2 business days to process your request.

  • Is my domain eligible to be listed for a User Auction?

    Most domains would be eligible to be listed for auction, however there can be some exceptions: .IN domains cannot be listed for auction. Domains that expire in less than 15 days cannot be listed for auction. Domains that are under a "Buy Lock" status or an "Auction Lock" status cannot be listed for auction

  • How do I bid on a User Auction?

    Dynadot now offers User Auctions! Domains listed in our User Auctions have been listed by Dynadot users themselves! To place a bid in a User Auction, please follow these steps: Sign in to your Dynadot account. Find the domain you want to bid on on the "User Auctions" page, under the "Aftermarket" section of our site. Click on the domain name itself. In the price box, enter your proxy bid amount. Check the box below to acknowledge that you will pay for this auction if you win and to acknowledge that you agree to our Service Agreement. Press the "Place Bid" button to place your bid. NOTE: If a bid is placed in the last 5 minutes of the auction, the auction time will be extended for another 5 minutes. There is no limit to the number of times an auction may be extended before the auction's final "end time" is set. Domains won in our User Auctions will be placed in "Buy Lock" status for 30 days. Please note that domains won in our User Auctions will not be renewed with the order, and any renewal cost would not be included in the final price.

  • How do I change my SMS settings?

    If you have already activated your account's SMS settings, and you need to edit your SMS settings, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Unlock your account using the button at the top of the page. Under the "SMS Authentication" section, enter in your Dynadot account password in the "Password" box. Click on the "Disable SMS" button. Click on the "Delete SMS Phone Number” button. Enter in your new cellphone number. Click on the "Set SMS Phone Number" button. Next, click on the “Get SMS Token" button. A 6-digit code will be sent to your cellphone number to ensure you have access to the cellphone number you entered. This test code will expire 1 hour after it is sent. Enter in the SMS test code in the "Enter Token" box. Click on the "Enable SMS" button to save your changes. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Authenticator code? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

  • Do you have a Payout Policy?

    Yes, we provide payouts for account credit with the following conditions: Please request a refund to the original payment method if the order is still eligible for a refund. There is a 5% fee on account credit that is paid out to cover costs associated with the transaction. The minimum payout amount in USD that can be requested is $100 USD. The minimum payout amount in CNY that can request is 700 yuan. Payouts are made via PayPal to the email that you specify. Payouts via Alipay are available for account credit in CNY and are made to the account associated with the email or phone number that you specify. Payouts by check are also available for account credit in USD. Because PayPal charges extra fees to payout International accounts, there may be an additional cost for payouts under $500 USD. Requesting a payout of less than $500 USD can result in additional fees. You may be required to verify account details. Updating your account information will trigger a month long waiting period. Payout requests can be denied if we are unable to verify the account holder, fraudulent activity has been identified, or is suspected in connection with the account making the request. First time payout orders will take longer, it can take a minimum of seven to ten business days to complete. Subsequent payout orders can take two to five business days to complete. NOTE: Dynadot is not responsible for any additional fees that may be charged by PayPal. Accounts must be active for at least 6 months if you are requesting a payout.

  • Is the domain I won in the User Auction renewed?

    No, domains that are won in our User Auctions are NOT renewed as part of the purchase. If you would like to renew the domain, this would not be included in the cost of the auction.

  • How do I pay in installments?

    Dynadot supports installment payment plans for marketplace and auction orders. As a buyer, here's how to select this as an option, depending on where you're purchasing the domain from. For Marketplace Domains:If this option is available for the domain you're interested in purchasing, you'll see the options “Buy Now” or “Pay in Installments”. Click the “Pay in Installments” option. Specify your installment term. For Auction Domains:If this option is available for the domain you're interested in purchasing, you'll see “Installment payment option is available for this auction” on the bidding page. From within your account control panel, click "Aftermarket" in the left-side menu bar. Click "Auction Bids". On the "Auction Bids" screen, click the “Set Installment Plan” option. Specify your installment term. NOTE: You can edit the installment term by following those same steps. In order to use the installment plan for auction domains, you must opt into the installment option before the auction ended. Once the auction ends, this option is no longer available. Any installment terms will also be fixed. For Make Offer Sales: Once both you and the seller have agreed on a price using our Make Offer System , you'll see the options “Buy Now” and “Pay in Installments”. After clicking “Pay in Installments”, specify your installment term. To make manual payment(s) on upcoming installments: From within your account control panel, click "Installment Plan" in the left-side menu bar. Click "Outgoing Payments". Select the domain(s) you would like to make payment on. And click 'Make a payment'. Select the number of payment(s) you would like to make (click 'Select All' if you want to pay the domain in full). Then click 'Send to cart'. Autopay options:For user auctions:Please follow these steps (aftermarket autopay is not applicable for marketplace sales. Please follow the separate steps below for instruction to set autopay for marketplace sales on installment payment plan).NOTE: This must be set prior to the order completing. For marketplace sales: From within your account control panel, click "Installment Plan" in the left-side menu bar. Click "Outgoing Payments". Select the domain you would like to make payment on. Click the payment method tab. Select autopay. Select 'ON' then choose your method. Finally save your method. NOTE: You must agree to the terms of the installment payment in order to proceed in any of the above scenarios. The minimum order cost for installment payments is $100 USD. The minimum number of installments is 2. The maximum number of installments is 12. Your initial payment will include the cost of the installment AND an additional 15% down. The sale proceeds are credited to the seller as we receive payments from the buyer, typically on a monthly basis, unless the buyer has chosen to pay the remaining sum earlier. Sales are added to the sellers account as Dynadot account credit, but can be paid out on request. More information on Installment Payment Plan

  • How do I list my domain in Dynadot's User Auctions?

    You can now auction your domains with our new User Auctions feature! Auctioning your domain is easy, just follow these steps: Sign in to your Dynadot account. Before you can list a domain for auction, you will need to unlock your account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name you wish to list for auction, and select "Sell Domain" from the "Bulk Action" drop-down menu. Select "Auction" from the drop-down list. Set a "Starting Price" for your auction listing. If you would like to use one of our auction landing pages, check the “Auction Landing Page” option, and select the template you would like to use. Please note that this will override any DNS or name server settings currently being used, but the current settings will stay saved in your Dynadot account. Click the "Auction Domain" button to list your domain for auction. IMPORTANT: The auction will start immediately after you click the "Auction Domain" button. YOU CANNOT MODIFY THE AUCTION ONCE IT STARTS, but an auction can be cancelled until a bid is placed. Dynadot's auction commission is 10% of the final price. There is no listing fee at this time. All Dynadot user auctions will last for 7 days. Once a domain has been listed in our User Auctions it cannot be unlocked, deleted, moved to another Dynadot account, or transferred to another registrar. It is not possible to auction a domain that expires in less than 15 days as the processing period will take 5-20 days. Auction proceeds are given in account credit by default. This credit can be used as payment for any future orders placed at Dynadot. NOTE: Dynadot now supports Payouts.

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