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  • What is a User Auction?

    Great news, we have expanded our Marketplace and we now support User Auctions! With our new User Auctions feature, Dynadot users can list a domain for auction, and the highest bidder may then receive the domain in their Dynadot account. If you want to bid on a User Auction domain: Auctions last for 7 days, and you can bid anytime during that period. If a bid is received in the last 5 minutes of an auction, the end time will be extended by 5 minutes. This can happen up to 20 times before the auction's "end time" is set. You may place a proxy bid for higher than the current minimum bid. If someone else places a bid, the system will automatically bid for you until your max proxy bid amount is reached. Once a domain has been listed for auction, the auction cannot be cancelled or modified by the seller. If you are the highest bidder when the auction ends, you have 3 calendar days to pay for the auction. Once you pay, the domain is moved into your Dynadot account. To bid on an auction, first create a Dynadot account if you do not have one. We require at least $5 account spending before you can participate in our User Auctions. You can prepay $5 into your account and use the account credit to pay for your first won auction, or any other purchase with us. Domains won in our User Auctions will be placed in "Buy Lock" status for 30 days. NOTE: Domains purchased from a User Auction will not be renewed, and will retain their original expiry date. If you want to list your domain for auction: We have a step-by-step guide on how to list your domain for auction. The auction will start immediately after you click the "Auction Domain" button. YOU CANNOT CANCEL THE AUCTION ONCE IT STARTS. Dynadot's auction commission is 10% of the final price. There is no listing fee at this time. All Dynadot User Auctions will last for 7 days. Once a domain has been listed in our User Auctions it cannot be unlocked, deleted, moved to another Dynadot account, or transferred to another registrar. It is not possible to auction a domain that expires in less than 15 days as the processing period will take 5-20 days. Auction proceeds are given in account credit. This credit can be used as payment for any future orders placed at Dynadot. NOTE: Dynadot now supports Payouts.

  • What are the requirements to register a .NYC domain?

    .NYC domains require a physical presence in one of New York City's five boroughs. When you register a .NYC domain, you will need to create a contact record in New York. If you already have a contact record in New York, this can be selected from a drop down menu. You can later access your .NYC contact settings to edit them in your Dynadot account. The information below is from the .NYC registry and it expands on the .NYC registration requirements: The City of New York desires to have only those individuals or entities having a substantive and lawful connection to the City be permitted to register .NYC domain names ("Nexus Policy"): Registrants in .NYC must be either; a natural person whose primary place of domicile is a valid physical address in the City of New York ("Nexus Category 1"); or an entity or organization that has a physical street address in the City of New York ("Nexus Category 2"). The existence of a P.O. Box address in the City of New York shall not qualify for purposes of meeting the Nexus Policy. Registrants must agree in their Agreement with their Registrar and/or Reseller, whichever applicable, that they are in compliance with all relevant Federal, New York State and New York City laws, including the tax requirements for conducting business via the Internet. Registrants may find more information about compliance with the city tax laws at the City of New York Department of Finance's website (currently at www.nyc.gov/finance). Registrants must remain in compliance with the applicable Nexus Category for the entire period of such domain names registration by the registrant. Registrants may not license, sub-delegate or otherwise transfer .NYC domain names to third parties that otherwise fail to meet the requirements of this Nexus Policy.

  • Is my domain eligible to be listed for a User Auction?

    Most domains would be eligible to be listed for auction, however there can be some exceptions: .IN domains cannot be listed for auction. Domains that expire in less than 15 days cannot be listed for auction. Domains that still have grace hours cannot be listed. Domains that are under a "Buy Lock" status or an "Auction Lock" status cannot be listed for auction

  • Help! I lost my cellphone or serial number! How do I change my Google Authenticator or SMS settings?

    If you lost your cellphone or cannot access your Google Authenticator app, you will need to get your settings reset. To submit your reset request, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Click on either the “Manage Google Authenticator” or Manage SMS Authentication” button. Click on the "Lost Cellphone" link on the new page. Enter the answer to your secret question and provide any additional information below. Please note that your secret question must exactly match what you entered when you created it. Click on the "Submit Request" button to submit your request. A Dynadot team member will review your request before updating your Google Authenticator or SMS settings. We may contact you at your account email if we need to you to provide additional information. Please allow up to 2 business days to process your request.

  • How do I audit my contact record for domains under CNNIC registry?

    The central registry, CNNIC, no longer requires documentation to register .CN domains. They also do not require documentation to register any of their new gTLD domains. However, if you want to set name servers for any domains under CNNIC registry, you will need to submit the following documentation: If you are an individual, please provide a photo ID, such as a Passport or Identification Card, along with its ID number. If you are a business, please provide a copy of your business license, such as Articles of Incorporation, along with the license ID number. To audit your contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Contact Records" in the drop-down. Click the link under the "Cnnic .Cn Audit" section. Select the local document you want to upload. Press the "Start Audit" button.

  • How do I change my SMS settings?

    If you have already activated your account's SMS settings, and you need to edit your SMS settings, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Unlock your account using the button at the top of the page. Under the "SMS Authentication" section, enter in your Dynadot account password in the "Password" box. Click on the "Disable SMS" button. Click on the "Delete SMS Phone Number” button. Enter in your new cellphone number. Click on the "Set SMS Phone Number" button. Next, click on the “Get SMS Token" button. A 6-digit code will be sent to your cellphone number to ensure you have access to the cellphone number you entered. This test code will expire 1 hour after it is sent. Enter in the SMS test code in the "Enter Token" box. Click on the "Enable SMS" button to save your changes. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Authenticator code? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?

  • Is the domain I won in the User Auction renewed?

    No, domains that are won in our User Auctions are NOT renewed as part of the purchase. If you would like to renew the domain, this would not be included in the cost of the auction.

  • How do I bid on a User Auction?

    Dynadot now offers User Auctions! Domains listed in our User Auctions have been listed by Dynadot users themselves! To place a bid in a User Auction, please follow these steps: Sign in to your Dynadot account. Find the domain you want to bid on on the "User Auctions" page, under the "Aftermarket" section of our site. Click on the domain name itself. In the price box, enter your proxy bid amount. Check the box below to acknowledge that you will pay for this auction if you win and to acknowledge that you agree to our Service Agreement. Press the "Place Bid" button to place your bid. NOTE: If a bid is placed in the last 5 minutes of the auction, the auction time will be extended for another 5 minutes. This can happen up to 20 times before the auction's final "end time" is set. Domains won in our User Auctions will be placed in "Buy Lock" status for 30 days. Please note that domains won in our User Auctions will not be renewed with the order, and any renewal cost would not be included in the final price.

  • Do you have a Payout Policy?

    Yes, we provide payouts for account credit with the following conditions: Please request a refund to the original payment method if the order is still eligible for a refund. There is a 5% fee on account credit that is paid out to cover costs associated with the transaction. The minimum payout amount that you can request is $500 USD. Payouts are made via Paypal to the email that you specify. Payouts via Alipay are available for account credit in CNY and are made to the account associated with the email or phone number that you specify. Payouts by check are also available for account credit in USD. You may be required to verify account details by providing identification or through email verification to protect against fraud. Payout orders take around two business days to complete. NOTE: Your account must be active for at least 6 months to qualify. Dynadot is not responsible for any additional fees that may be charged by PayPal.

  • How do I withdraw my Dynadot account balance?

    To withdraw your Dynadot account balance, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Payout Log" in the drop-down. Select "Request Payout". Enter the "Payout Amount" and select your preferred currency from the drop-down menu. Select your preferred "Payout Method" from the drop-down. Enter your "Pay Account Email" and "Pay Account Phone Number" if applicable. Click the "Request Payout" button. Please check our Payout Policy to ensure your account is eligible for a payout.

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