Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- RDAP Help
What is RDAP? The Registration Data Access Protocol (RDAP) allows the lookup and search of domain, nameserver, and entity objects within a registry. RDAP is similar to WHOIS in that it will return information about objects within a registry. Unlike WHOIS however, RDAP responses are returned in a structured, machine readable format. Rdap responses are returned in the form of JSON.Example Usage Domain Lookup:https://rdap.dynadot.com/domain/name.tld
- How does buying a domain using the Make Offer system work?
If you are not signed in to your Dynadot account, or do not have one yet: After choosing the domain you are interested in, you will be taken to the Make Offer screen. If the seller proposes a counter-offer, you will be notified via email. If the seller accepts your offer, you will be notified via email. The seller will finalize the sale, and another email will be sent to you; this email will contain the checkout link you will use to add the domain to your cart. Once you receive the link, you will need to follow the steps to checkout (if you do not have a Dynadot account yet, you will be prompted to create one). After the order is complete the domain will stay on a "Buy Lock" status for 30 days. This prevents the buyer from moving the domain to another Dynadot account or transferring the domain to another domain registrar. After the 30-day period has passed, the "Buy Lock" will automatically be removed. If you are the buyer, and you are signed in to your Dynadot account, the process will be the same as above, but you will be able to access the chat through your Dynadot control panel. To do so: Click My Marketplace in the left-side menu bar. Click Offers In/Out.
- Help! I lost my cellphone or serial number! How do I change my Google Authenticator or SMS settings?
If you lost your cellphone or cannot access your Google Authenticator app, you will need to get your settings reset. To submit your reset request, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Click on either the “Manage Google Authenticator” or Manage SMS Authentication” button. Click on the "Lost Cellphone" link on the new page. Enter the answer to your secret question and provide any additional information below. Please note that your secret question must exactly match what you entered when you created it. Click on the "Submit Request" button to submit your request. A Dynadot team member will review your request before updating your Google Authenticator or SMS settings. We may contact you at your account email if we need to you to provide additional information. Please allow up to 2 business days to process your request.
- How do I bid on a User Auction?
Dynadot now offers User Auctions! Domains listed in our User Auctions have been listed by Dynadot users themselves! To place a bid in a User Auction, please follow these steps: Sign in to your Dynadot account. Find the domain you want to bid on on the "User Auctions" page, under the "Aftermarket" section of our site. Click on the domain name itself. In the price box, enter your proxy bid amount. Check the box below to acknowledge that you will pay for this auction if you win and to acknowledge that you agree to our Service Agreement. Press the "Place Bid" button to place your bid. NOTE: If a bid is placed in the last 5 minutes of the auction, the auction time will be extended for another 5 minutes. There is no limit to the number of times an auction may be extended before the auction's final "end time" is set. Domains won in our User Auctions will be placed in "Buy Lock" status for 30 days. Please note that domains won in our User Auctions will not be renewed with the order, and any renewal cost would not be included in the final price.
- How do I change my SMS settings?
If you have already activated your account's SMS settings, and you need to edit your SMS settings, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Unlock your account using the button at the top of the page. Under the "SMS Authentication" section, enter in your Dynadot account password in the "Password" box. Click on the "Disable SMS" button. Click on the "Delete SMS Phone Number” button. Enter in your new cellphone number. Click on the "Set SMS Phone Number" button. Next, click on the “Get SMS Token" button. A 6-digit code will be sent to your cellphone number to ensure you have access to the cellphone number you entered. This test code will expire 1 hour after it is sent. Enter in the SMS test code in the "Enter Token" box. Click on the "Enable SMS" button to save your changes. NOTE: Carrier fees may apply for any SMS message sent to your cellphone. How do I activate my SMS Authentication settings? When will I be required to enter my SMS Authenticator code? Help! I lost my cellphone! How do I turn off my SMS Authenticator settings?
- How do I pay in installments?
Dynadot supports installment payment plans for marketplace and auction orders. As a buyer, here's how to select this as an option, depending on where you're purchasing the domain from. For Marketplace Domains:If this option is available for the domain you're interested in purchasing, you'll see the options “Buy Now” or “Pay in Installments”. Click the “Pay in Installments” option. Specify your installment term. For Auction Domains:If this option is available for the domain you're interested in purchasing, you'll see “Installment payment option is available for this auction” on the bidding page. From within your account control panel, click "Aftermarket" in the left-side menu bar. Click "Auction Bids". On the "Auction Bids" screen, click the “Set Installment Plan” option. Specify your installment term. NOTE: You can edit the installment term by following those same steps. In order to use the installment plan for auction domains, you must opt into the installment option before the auction ended. Once the auction ends, this option is no longer available. Any installment terms will also be fixed. For Make Offer Sales: Once both you and the seller have agreed on a price using our Make Offer System , you'll see the options “Buy Now” and “Pay in Installments”. After clicking “Pay in Installments”, specify your installment term. To make manual payment(s) on upcoming installments: From within your account control panel, select "Payments" from the left-side menu bar and click "Installments Due" on the right. Select the domain(s) you would like to make payment on. And click 'Make a payment'. Select the number of payment(s) you would like to make (click 'Select All' if you want to pay the domain in full). Then click 'Send to cart'. Autopay options:For user auctions:Please follow these steps (aftermarket autopay is not applicable for marketplace sales. Please follow the separate steps below for instruction to set autopay for marketplace sales on installment payment plan).NOTE: This must be set prior to the order completing. For marketplace sales: From within your account control panel, select "Payments" from the left-side menu bar and click "Installments Due" on the right. Select the domain you would like to make payment on. Click the payment method tab. Select autopay. Select 'ON' then choose your method. Finally save your method. NOTE: You must agree to the terms of the installment payment in order to proceed in any of the above scenarios. The minimum order cost for installment payments is $100 USD. The minimum number of installments is 2. The maximum number of installments is 12. Your initial payment will include the cost of the installment AND an additional 15% down. The sale proceeds are credited to the seller as we receive payments from the buyer, typically on a monthly basis, unless the buyer has chosen to pay the remaining sum earlier. Sales are added to the sellers account as Dynadot account credit, but can be paid out on request. Please note: Expired Auction orders have a max installment limit of 10 months. All payments made by the buyer are non-refundable and the seller keeps all proceeds up until this point. For full information, please visit our Installment Payment Plan .
- How do I connect my domain to my Minecraft server?
To connect your domain to your Minecraft Server you would need to create an "A" record that points to your server's IP address, and a "SRV" record. To do so, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Dynadot DNS" setting from the top drop-down menu. In the "Domain Record (required)" section, select "A" from the drop-down menu and then enter your server's IP address in the "IP Address or Target Host" box. Enter "_minecraft._tcp" in the subdomain box. Under the "Subdomain Records" section, select "SRV" from the "Record Type" drop-down menu. In the "IP Address or Target Host" field, you will need to enter the Priority, Weight, Port and Target, with one space in between each value. The Priority should be "0", and the Weight should be "5". The Port would be your custom Minecraft port, and the Target should be your root domain name (with no "http://www.") for example, yourdomain.com Click on the "Save DNS" button to save your changes. Your settings should look similar to what is shown below: (click on it to see it larger) SRV Record Example
- What is a User Auction?
Great news, we have expanded our Marketplace and we now support User Auctions! With our new User Auctions feature, Dynadot users can list a domain for auction, and the highest bidder may then receive the domain in their Dynadot account. If you want to bid on a User Auction domain: Auctions last for 7 days, and you can bid anytime during that period. If a bid is received in the last 5 minutes of an auction, the end time will be extended by 5 minutes. There is no limit to the number of times an auction may be extended before the auction's final "end time" is set. You may place a proxy bid for higher than the current minimum bid. If someone else places a bid, the system will automatically bid for you until your max proxy bid amount is reached. Once a domain has been listed for auction, the auction cannot be modified, but can be cancelled by the seller until a bid is placed. If you are the highest bidder when the auction ends, you have 3 calendar days to pay for the auction. Once you pay, the domain is moved into your Dynadot account. To bid on an auction, first create a Dynadot account if you do not have one. We require at least $5 account spending before you can participate in our User Auctions. You can prepay $5 into your account and use the account credit to pay for your first won auction, or any other purchase with us. Domains won in our User Auctions will be placed in "Buy Lock" status for 30 days. NOTE: Domains purchased from a User Auction will not be renewed, and will retain their original expiry date. If you want to list your domain for auction: We have a step-by-step guide on how to list your domain for auction. The auction will start immediately after you click the "Auction Domain" button. YOU CANNOT MODIFY THE AUCTION ONCE IT STARTS, but an auction can be cancelled until a bid is placed. Dynadot's auction commission is 10% of the final price. There is no listing fee at this time. All Dynadot User Auctions will last for 7 days. Once a domain has been listed in our User Auctions it cannot be unlocked, deleted, moved to another Dynadot account, or transferred to another registrar. It is not possible to auction a domain that expires in less than 15 days as the processing period will take 5-20 days. Auction proceeds are given in account credit. This credit can be used as payment for any future orders placed at Dynadot. NOTE: Dynadot now supports Payouts.
- How do I participate in expired closeouts?
Our Expired Closeouts are a great way to pick up domains that are about to expire. There are a few requirements to participate: You must have a Dynadot Account (creating one is free). You must not be banned from our auctions. You must have $5 in account balance, or have completed a successful order payment of at least $5 with us within the last 365 days. If you are new to Dynadot or do not have a recent order history, the easiest way for you to fulfill this requirement is by creating a prepay order. Please note that the amount of the prepay will default to $100.00, but you can adjust this manually. NOTE: In rare cases, a domain purchased during closeout will not be added. This could be for two different reasons: 1. The original registrant renewed the domain. 2. The payment method declined. Related help files: What is a closeout? Do closeout domain fees include renewal?
- Do closeout domain fees include renewal?
The fixed price does not include the domain extension’s renewal fee. The renewal fee will be added during checkout. Related help files: What is a closeout? How do I participate in expired closeouts?