- Does Dynadot have a support ticket system?
Yes, Dynadot does have a support ticket system! Our support ticket system allows you to easily contact us from within your Dynadot account about any issues you may be having. Your issues are then sent to our ticket system and where our customer service team will respond within 24 hours. The benefit of using our support ticket system is it makes it easy for our team to keep a record of your issue until it is resolved. This way any of our team members are able to more easily help you. Plus, our system makes it easy for you to keep track of both open tickets and closed ones. In addition to our support ticket system, we also offer online chat and you can always contact us via email at firstname.lastname@example.org or phone, (866) 262-3399. Please not that chat and phone are only available certain hours. See our Contact Page for more info. How do I submit a support ticket?
- Where can I see my support tickets?
You can see both open and closed support tickets as well as submit support tickets from within your Dynadot account, please follow these steps:: Sign in to your Dynadot account. Go to the "Support" link at the top of the page and click "Manage Support Tickets" in the drop-down. You should be defaulted to the "All Tickets" section. You can see only open tickets or closed tickets using the buttons on the left-hand menu bar. What does it mean when a support ticket is open vs. closed?