DYNADOT HELP

Help>Account Management>Support Tickets

    Support Tickets

    • What does it mean when a support ticket is open vs. closed?

      Dynadot's support ticket system allows customers to easily contact us with any questions or issues. Our ticket system lists tickets as either open or closed. When a ticket is open, that means that your question has not been answered or your issue has not been resolved. When a ticket is closed, that means that our team has resolved your issue or question and will no longer be contacting you regarding this ticket. If your ticket is closed, but you don't feel we have resolved your issue, you can reopen your ticket. NOTE: Tickets are automatically closed if there is no response from you for 5 or more days. How do I submit a support ticket?

    • Does Dynadot have a support ticket system?

      Yes, Dynadot does have a support ticket system! Our support ticket system allows you to easily contact us from within your Dynadot account about any issues you may be having. Your issues are then sent to our ticket system and where our customer service team will respond within 24 hours. The benefit of using our support ticket system is it makes it easy for our team to keep a record of your issue until it is resolved. This way any of our team members are able to more easily help you. Plus, our system makes it easy for you to keep track of both open tickets and closed ones. In addition to our support ticket system, we also offer online chat and you can always contact us via email at info@dynadot.com or phone, (866) 262-3399. Please not that chat and phone are only available certain hours. See our Contact Page for more info. How do I submit a support ticket?

    • How do I submit a support ticket?

      To submit a support ticket to Dynadot, please follow these steps: Sign in to your Dynadot account. Go to the "Support" link at the top of the page and click "Manage Support Tickets" in the drop-down. Click on the "Create Ticket" button to open your ticket. Fill out the provided form, including the type of ticket (Advanced Hosting*, Domain Name, Email Hosting, Other, Site Builder, SSL, and VPS). You are required to enter a subject and your question or issue in the text box. If your issue relates to an order, please include the order number in the space provided. Press the "Submit" button to create your ticket. You should receive a response from our team within 24 hours. NOTE: *We no longer offer our Advanced Hosting product, but we do still support it for those accounts that have active plans. Where can I see my support tickets?

    • Where can I see my support tickets?

      You can see both open and closed support tickets as well as submit support tickets from within your Dynadot account, please follow these steps:: Sign in to your Dynadot account. Go to the "Support" link at the top of the page and click "Manage Support Tickets" in the drop-down. You should be defaulted to the "All Tickets" section. You can see only open tickets or closed tickets using the buttons on the left-hand menu bar. What does it mean when a support ticket is open vs. closed?

    • What happens after I submit a support ticket?

      After you submit a support ticket, our system will confirm it was submitted at the top of the submission page. You will then see the ticket listed on the Ticket page. Our team is notified of the new ticket immediately. When our team responds, you will receive an email to your account email address. The email will let you know that your ticket has been updated. Please allow 24 hours for a response from our customer service team. When you receive an email that your ticket has been updated, please follow these steps Sign in to your Dynadot account. Go to the "Support" link at the top of the page and click "Manage Support Tickets" in the drop-down. You should be defaulted to "All Tickets". Find the ticket that was updated and click on the subject link. You should see any new updates to the ticket on this page. My problem isn't solved yet! How do I reopen my support ticket?

    • My problem isn't solved yet! How do I reopen my support ticket?

      We're sorry to hear your problem wasn't resolved. To reopen a support ticket, please follow these instructions: Sign in to your Dynadot account. Go to the "Support" link at the top of the page and click "Manage Support Tickets" in the drop-down. You should be defaulted to "All Tickets". Find the ticket that you would like to reopen and click on the subject line. You can change the status using the "Ticket Status" drop-down. Press the "Save Status" button to save your changes. You should see the ticket listed on the "Open Tickets" page again. You can also close an open ticket using the same "Ticket Status" drop-down. How do I submit a support ticket? What does it mean when a support ticket is open vs closed?

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