Support Tickets

• Where can I see my support tickets?

  To view both open and closed support tickets within your Dynadot account, please follow these steps: Sign in to your Dynadot account. Go to the "Support" link at the top of the page and click "Manage Support Tickets" in the drop-down. You should be defaulted to the "All Tickets" section. You can see only open tickets or closed tickets using the buttons on the left-hand menu bar.

• Does Dynadot have a support ticket system?

  Yes, Dynadot does have a support ticket system. If our customer service team needs more time to investigate and resolve your issue, a Dynadot agent will create a support ticket. Any followup questions or more information can be sent directly through our ticket system. This way both you and Dynadot can keep record and ensure it gets resolved. Typically our tickets are resolved within three days or less, however you will be updated with each message. Our system makes it easy for you to keep track of both open and closed tickets within your Dynadot account. How do I submit a support ticket?