Dynadot Help
Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
Domain Restrictions
- How do I set my .CA registrant settings?
Registrants of .CA domains must meet certain Canadian presence requirements. Registrants will be asked to complete their registrant settings upon checkout and agree to CIRA's (the .CA central registry) agreement. You can also set or change these settings from within your Dynadot account. To set up your .CA registrant settings, please follow these steps: Sign in to your Dynadot account. Select "TLD Settings" from the "My Domains" drop-down menu. Select your "Whois Type" from the drop-down menu. Read the CIRA Agreement, then check the box next to "I Accept the CIRA Agreement". Choose the "CIRA Language" from the drop-down menu. Click on the "Submit" button to save your changes.
- How do I set my .BERLIN contact settings?
The .BERLIN domains are restricted to those who have a connection to the city of Berlin. This connection can include a contact in Berlin. You will need to enter your contact settings either at checkout or from within your Dynadot account. To set up your .BERLIN contact settings from within your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click “My Domains”, then “TLD Settings” from the left-side menu bar. Click on the "BERLIN Settings", set your .BERLIN contact information here. If you do not have a contact record in Berlin, you can create one on that page as well.
- How do I add my Membership ID to my .XXX domain?
The central registry for .XXX requires registrants to be members of the Sponsored Community in order for their .XXX domains to resolve. You can still register .XXX domains without a member ID, but you will not be able to create a website on it. To obtain a membership ID, please send an email to the .XXX central registry at [email protected] To add your Membership ID to your .XXX domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and then "TLD Settings" in the drop-down. Click on the "XXX Settings" link. Enter your ID number In the "XXX Member ID" box. Press the "Set" button to save your changes. After you have completed those steps, you MUST update your contact settings for the .XXX domain. Go back to "My Domains" in the left-side menu bar and "Manage Domains" in the drop-down. Check the box next to your .XXX domain name(s) and click on the "Bulk Action" button. Choose "Contacts" from the "Bulk Action" list. Select your contacts records. Press the "Submit" button to save your changes.
- Why can't I register my .AI domain for just one year?
.AI domains only allow 2 year registrations, so unfortunately it would not be possible to register a .AI domain for 1 year, or for longer than 2 years. You can however renew your .AI domain past the 2 year registration period. A .AI domain can be renewed for 2, 4, 6, 8 or 10 years, up to a maximum registration period of 10 years. This means that if your .AI domain expires in 2 years, you could renew it for up to 8 additional years. Unfortunately it is not possible to renew a .AI domain for 1, 3, 5, 7 or 9 years.
- Why was my .US domain deleted?
.US domains are restricted. Neustar, the .US central registry, will delete .US domains that are in violation of their Nexus policies. In order to register a .US domain, you must be a US resident, US company, or a foreign company with a US presence. You will be asked to fill out your "Intended Usage" and "Registrant Type" when you register your .US domain. For a full list of restrictions, please see the "ADDITIONAL REQUIREMENTS FOR .US REGISTRATIONS" section in our Service Agreement. Additionally, Neustar often deletes domains which contain one of the seven dirty words. Please note that Neustar will not give a refund if your domain is deleted for either violation.
- How do I enter the intended use for my .QUEBEC domain?
.QUEBEC requires all registrants to be an individual or a legal entity with a connection to the Québec community. Due to these restrictions, when you register a .QUEBEC domain name, you are asked to fill out an "intended use." To set up your .QUEBEC domain's intended use settings, please follow these steps: Sign in to your Dynadot account. Click “My Domains”, then “TLD Settings” from the left-side menu bar. Click on the "QUEBEC Settings" and enter in your .QUEBEC intended use information here. Find out more about .QUEBEC's intended use requirements.
- What is the .QUEBEC "Intended Use" field and why do I have to enter it?
The .QUEBEC central registry "Community Nexus" requirement that says all registrants of a .QUEBEC domain name must be an individual or a legal entity with a connection to the Québec community. This connection means that the registrant of the domain name must be able to reasonably demonstrate a link or an interest to the community at the time of registration and throughout the duration of the active registration. The link to the community can be on a linguistic, cultural, tourism, commercial, or any other basis that is conducive (and not detrimental) to the benefit of the Québec community. Registrations under the .QUEBEC top-level domain (TLD) are intended to be made by bona-fide members of the Québec community (as described above), and are subject to the further requirement that the registrantâs actions in the .QUEBEC community, as well as the registrantâs use of the registered domain name, must be: Generally accepted as legitimate; and Beneficial to the interest of the Québec community; and Commensurate with the role and importance of the registered domain name; and In good faith at the time of registration and throughout the duration of the active registration. Get instructions on how to enter the intended use for your .QUEBEC domain.
- Are there any requirements for .BIO if I am not using it for organic farming or food website?
No, .BIO does not have any requirements for those who plan to use their .BIO for a personal website, biography website, biology website, or anything else. There are only requirements if you plan to use your .BIO website to represent an organic farm or food.
- Why do I have to enter a "Registrant Type" when registering a .US domain?
.US domains are restricted. The central registry for .US requires registrants to fill out their "Intended Usage" and "Registrant Type" upon registration. When it comes to entering your "Registrant Type," registrants of .US domain names must be either: A natural person (i) who is a United States citizen, (ii) who is a permanent resident of the United States of America or any of its possessions or territories, or (iii) whose primary place of domicile is in the United States of America or any of its possessions. A United States entity or organization that is (i) incorporated within one of the fifty (50) U.S. states, the District of Columbia, or any of the United States possessions or territories, or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia or any of its possessions or territories (including a federal, state, or local government of the United States or a political subdivision thereof, and non-commercial organizations based in the United States). A foreign entity or organization that has a bona fide presence in the United States of America or any of its possessions or territories. Once you have entered these settings and successfully registered a .US domain, you will not be asked to fill them out with additional .US registrations. If you need to update your settings, you can change your .US Nexus settings from within your Dynadot account. Please note that the .US central registry will delete .US domains that are in violation of their Nexus policies.
- Where do I enter my .MOSCOW/.МОСКВА Whois Type?
To set up your .MOSCOW and/or .МОСКВА domain's Whois type, please follow these steps: Sign in to your Dynadot account. Click “My Domains”, then “TLD Settings” from the left-side menu bar. Click on the "MOSCOW/МОСКВА Settings" and enter in your .MOSCOW/.МОСКВА Whois type information here. There are different Whois type entry requirements depending on whether you are a legal entity or an individual. Find out more about what you need to enter for your .MOSCOW/.МОСКВА Whois type.
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