Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- What does it mean when a domain is set to "Do Not Renew"?
Don't want to keep your domain? You have the option to set it to "Do Not Renew." When a domain is set to "Do Not Renew," it will no longer appear in your "Expiring Domains" section on the "Account Summary" page. Furthermore, you will no longer receive expiration email notifications for these domains.
- How do I set my .BERLIN contact settings?
The .BERLIN domains are restricted to those who have a connection to the city of Berlin. This connection can include a contact in Berlin. You will need to enter your contact settings either at checkout or from within your Dynadot account. To set up your .BERLIN contact settings from within your Dynadot account, please follow these steps: Sign in to your Dynadot account. Click “My Domains”, then “TLD Settings” from the left-side menu bar. Click on the "BERLIN Settings", set your .BERLIN contact information here. If you do not have a contact record in Berlin, you can create one on that page as well.
- How do I add my Membership ID to my .XXX domain?
The central registry for .XXX requires registrants to be members of the Sponsored Community in order for their .XXX domains to resolve. You can still register .XXX domains without a member ID, but you will not be able to create a website on it. To obtain a membership ID, please send an email to the .XXX central registry at [email protected] To add your Membership ID to your .XXX domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and then "TLD Settings" in the drop-down. Click on the "XXX Settings" link. Enter your ID number In the "XXX Member ID" box. Press the "Set" button to save your changes. After you have completed those steps, you MUST update your contact settings for the .XXX domain. Go back to "My Domains" in the left-side menu bar and "Manage Domains" in the drop-down. Check the box next to your .XXX domain name(s) and click on the "Bulk Action" button. Choose "Contacts" from the "Bulk Action" list. Select your contacts records. Press the "Submit" button to save your changes.
- Are there limits to email forwarding?
Yes, there are a couple of different limits to our email forwarding: You can specify up to 10 domain emails to be forwarded. We will forward up to 500 emails per day for your domain name. Any emails above that limit will not be accepted by our email forwarding server. The email will either bounce or be delayed until you are under your 500 email limit again. You cannot respond using your domain email address as this is only a forwarding service, meaning you can only receive emails to your domain email address. You can only use our email forwarding if you are using our name servers. If you are using someone else's name servers, you will need to set up your email forwarding settings on those name servers. Want access to unlimited email addresses for your domain without any limits? Check out our Email Hosting or Website Builder Business Plan.
- I just changed my name server settings. Why are they not updated yet?
It takes time for all of the zone name servers located all over the world to update their lists. So, when you change your name server options in your Dynadot account, these changes must be updated to all zone name servers before your domain displays the correct web page. This is what people mean by waiting for their domain to resolve, since the zone name servers will, at first, contain your old name server settings until they update. Depending on the central registry (Verisign, etc.), they may update within five minutes or (very rarely) take a whole day to update. Use the IP lookup tool in your Dynadot account to determine if your name server settings have been propagated.
- How do I enter the intended use for my .QUEBEC domain?
.QUEBEC requires all registrants to be an individual or a legal entity with a connection to the Québec community. Due to these restrictions, when you register a .QUEBEC domain name, you are asked to fill out an "intended use." To set up your .QUEBEC domain's intended use settings, please follow these steps: Sign in to your Dynadot account. Click “My Domains”, then “TLD Settings” from the left-side menu bar. Click on the "QUEBEC Settings" and enter in your .QUEBEC intended use information here. Find out more about .QUEBEC's intended use requirements.
- What is the .QUEBEC "Intended Use" field and why do I have to enter it?
The .QUEBEC central registry "Community Nexus" requirement that says all registrants of a .QUEBEC domain name must be an individual or a legal entity with a connection to the Québec community. This connection means that the registrant of the domain name must be able to reasonably demonstrate a link or an interest to the community at the time of registration and throughout the duration of the active registration. The link to the community can be on a linguistic, cultural, tourism, commercial, or any other basis that is conducive (and not detrimental) to the benefit of the Québec community. Registrations under the .QUEBEC top-level domain (TLD) are intended to be made by bona-fide members of the Québec community (as described above), and are subject to the further requirement that the registrantâs actions in the .QUEBEC community, as well as the registrantâs use of the registered domain name, must be: Generally accepted as legitimate; and Beneficial to the interest of the Québec community; and Commensurate with the role and importance of the registered domain name; and In good faith at the time of registration and throughout the duration of the active registration. Get instructions on how to enter the intended use for your .QUEBEC domain.
- How do I set or change the default name server setting of a smart domain folder?
To set or change your default name server settings for a smart folder, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Folders" in the drop-down. Click on the blue link under the "DNS" column. After the page loads, you should see a place to enter you name servers (This will look the same as the name server settings when you set name servers for individual domains). You can choose to enter name servers, set your domains to parking, forwarding, or stealth forwarding, set your domain to Dynadot Email Hosting, specify DNS records, or set up email forwarding. Choose your name server settings and save them. Saving the name servers for your folder will not affect the domains in the folder unless you choose to "Save and Apply to All Domains". How do I create a smart folder? How do I move domains in and out of smart folders?
- How do I set multiple IP addresses per registered name server?
To set multiple IP addresses for a registered name server, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Name Servers" in the drop-down. Click on the name server you want to edit. It should be a link. Enter the additional IP addresses for the name server in the text boxes provided, 1 per text box. Press the "Submit" button to save your changes. NOTE: You can submit either IPv4 or IPv6 IP addresses. However, not for .WS since the central registry does not support IPv6 addresses. Your settings should look similar to what is shown below: (click to enlarge) Multiple IPs for Registered Name Servers Example
- How do I set up my domain to work with Google AdSense?
To set up your domain to work with Google AdSense, please follow these steps: Log into your Google AdSense account to get your publisher number. It will look like pub-###.afd.ghs.google.com. Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS page, select the "Dynadot DNS" setting from the top drop-down menu. Under the "Domain Record (required)" field, select "A" as the type and enter the IP address from the AdSense set-up guide as the "Target Host". You do not need to enter four records as indicated in their guide. Under the "Subdomain Record (optional)" field, enter "www" as the subdomain, select "CNAME" as the record type, and enter your publisher number as the "Target Host". Click on the "Save DNS" button to save your changes. Please be aware that it might take some time for your changes to propagate.
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