DYNADOT HELP

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    Order Management

    • How do I change the payment method for my order?

      If your payment has not already completed, then you should be able to change your payment method. Depending on the status of your order, there are two ways to do this. If your order is still in "Waiting for Payment" status (and is not in payment pending status), you can change your payment method within your Dynadot account by following these steps: Sign in to your Dynadot account. Find the "Open Orders" section at the top of your account "Summary" page. You can also access any open orders by going to "Pending Orders" from the notifications area along the top bar. If you are able to edit the payment method for your order, you'll see an "Edit" drop-down menu that you can use to edit your payment method. Selecting "Edit Payment" will take you to the "Payment Type" page where you can choose an alternative payment method. The same payment methods that were available to you at checkout should be available here. Depending on the currency you're paying with, your options may include account balance, credit/debit card, PayPal, Skrill, Alipay, bank wire, money order, cashier's check, personal check, eCash, bank transfer, or ApplePay. If your order is in payment pending status and there is no "Edit Payment" button available, please email us at info@dynadot.com if you still wish to change the payment method.

    • How do I cancel my order?

      Not all orders can be cancelled. If your order is still in "Waiting for Payment" status (and is not in payment pending status), then you should be able to cancel it by following these steps: Sign in to your Dynadot account. You should see your open orders listed at the top of the "Summary" page. You can also access any open orders by clicking on your notifications along the top bar. If your order is eligible for cancellation, there will be a "Cancel" option under the "Edit" drop-down menu. Select "Cancel" and press the red button to confirm. Your order's status should change to "Cancelled". If you are unable to cancel your order, you can contact us at orders@dynadot.com to see if we can cancel your order for you. If your order included new domain registrations, you may be able to grace delete your domains. See our Refund Policy.

    • How come my domain order has not processed yet?

      Thanks for choosing Dynadot as your domain registrar! There are a couple reasons why your domain order has not been processed: You have not completed payment for your order. This can be due to a declined credit card or in the case of PayPal, Skrill, and Alipay, you may not have clicked on the payment link or we may not have received your payment yet. We requested verification and it has not been completed yet. The order requires manual approval. Please contact our customer service department if you are unsure why the order is pending.

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