Help>Account Management>Account Info

    Account Info

    • How do I set a renewal email?

      When it comes to renewals, it's good to have backup! That's why we have the option to add a "renewal email" that allows you to receive domain renewal notices to two different emails - your account email and your renewal email. To set up your renewal email, please follow these steps: Sign in to your Dynadot account. Select “My Info” from the left-side menu bar, then click “Account Info" from drop-down menu. Under the “Account Info” section please click “Edit Info”. Unlock your account by verifying your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. Once unlocked you can add or edit your preferred email to the "Renewal Email Address (optional)" section. This should be a different email than your account email. Once you have updated your renewal email and any additional information, enter your account password in the provided field. Click on the "Save" button to save your changes. Please note that updating your account information (including your renewal email) will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

    • How do I change my Dynadot account password?

      To change your Dynadot account password, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info Domains" in the drop-down. In the 'Account Info' area please click on the "Edit Info" button Unlock your account and scroll down to the 'Change Password' section. You will need to enter your current password as well as your new password twice. Here are some password tips. Click on the "Change Password" button to save your new password. Unless you receive an error (likely due to your new password not matching in both entries), your password has been updated successfully. You will receive a message to the email address on file letting you know about the update. Please make sure the email address on file is accurate, so you can retrieve your password if you forget it in the future. After you have completed your account changes, make sure you relock your account by going to "Account Lock" from the "My Info" drop down and clicking on the "Lock Account Now" button. If you don't relock your account, our system will automatically relock it in 1 hour.

    • How do I know if I have account credit?

      To view your account credit, please follow these steps: Sign in to your Dynadot account. Your "Summary" page will show your current balance next to the $ icon at the top. Choosing account credit as your payment method is the fastest way to register domains. Want to add account credit to your Dynadot account? Prepay now!