DYNADOT HELP

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    Account Info

    • I lost the password for my Dynadot account. Help!

      If you have lost or forgotten your Dynadot username or password, please follow these steps: Go to Dynadot.com. Click on the "Sign in" link at the top of the page. Click on the blue "Forgot your username or password?" link. Enter the email address on file for your account as well as the username (username is optional). Press the "Look Up" button. NOTE: For this function to work, you must enter the email address associated with your Dynadot account. Our system will not email you if you have entered the incorrect email address.

    • How do I turn on the "Account Lock" feature?

      The "Account Lock" feature is on by default for your security. If you turned it off and want to turn it back on, please follow these steps: Sign in to your Dynadot account. Select “Security” from the "My Info" drop-down menu. Click on the "Lock Account Now" button. Please note that if you leave your account unlocked, our system will automatically lock it again for your security after 1 hour.

    • What is the difference between account information and contact records?

      The difference between account information and contact records is that your account information is used only for your Dynadot account while your contact records are used for the public Whois directory. If you edit your account information, it will only affect your account. It will not alter any of your Whois contact records. Therefore, it is possible to control what kind of contact information is displayed in the Whois directory while leaving your account information intact.* Since contact records are used for the public Whois directory, if you wish to change your Whois information, you must edit your contact records instead of your account information. Changing your account information will not affect any of your contact records. Furthermore, users can create multiple contact records while each Dynadot account can have only one set of account information. So, one account can have four contact records, but only have one set of account information. The only exception to this is when you create a new Dynadot account. When you create a new Dynadot account, your account information is used to create your first contact record. However, after your account has been created, both sets of information are stored and handled differently. Please note that when you update your account information you may receive an Account Info Verification email and, similarly, when you update your contact record(s) you may receive a Contact Record Whois Verification email per ICANN requirements. All contact records must contain accurate information as stated in our Service Agreement. *If you do not want your contact record information to show in the public Whois directory, you can use our domain privacy service.

    • Can I have my renewal notices sent to a second email address?

      Yes, you can specify a second email address that will also receive renewal notices. If you provide a renewal email address, renewal notices will be sent to your renewal email address as well as the primary email address. You can set your renewal email address by editing your account information.

    • What emails will you be sending me and to which email address?

      It is always a good idea to keep your account email up to date as we send out important emails to it including domain expiration notices. We also recommend not using an email address associated with a domain in your account in case that domain expires (which means you won't be able to access your email). Here are a few examples of some of the emails you'll received from us: Type Sent To Order Confirmations Account Email Forgot Password Account Email Auto-Renewal Notices Account Email Domain Expiration NoticesSent 60, 30, 10, 0-3 days before, day of, 5 days after expiration, & when domain is removed from account Account EmailRenewal EmailWhois Email Web Hosting Expiration NoticesSent 60, 30, 10, 3 days before expiration, & when website is deleted Account EmailRenewal Email SSL Expiration NoticesSent 60, 30, 10, 3 days before expiration, & when website is deleted Account EmailRenewal Email Domain Whois & Contact Record Verifications Account Email Domain Whois Info (Annual) Admin Contact Email Monthly Newsletter Account Email You can update your account email and your renewal email as well as update your Whois email in your Dynadot account. You can also subscribe or unsubscribe from our newsletter.

    • How do I edit my account information?

      To edit your Dynadot account information, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. Under the "Account Info" section, click on the "Edit Info" button. You may need to unlock your account first. Verify your "birthday" and any other 2-step verification codes authorized for your account, then click on the "Unlock Account" button. You can then edit your name, username, email address, phone number, mailing address, etc. You can also change your password on this page and set whether or not you want to receive our newsletter. Once you have updated your information, enter your account password in the provided field. Press the "Save" button to save your changes. NOTE: Updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

    • Why am I getting this Account Info Whois Verification email and what is it?

      The Account Info Whois Verification email, along with the similar Contact Record Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, if you have one or more generic top-level domains (gTLDs) such as .COM registered in your Dynadot account, you are required to verify your account information.* You will receive this Account Info Whois Verification email when you: register a gTLD for the first time edit your account info and you have gTLDs registered in your account If you need to verify your account information, you will receive a notification in your account in addition to the Account Info Whois Verification email. When you go to the notifications area in your account, you will see that you need to verify your account information (if you have recently updated or added any Whois contact records attached to any gTLDs, you will also see them listed here as needing verification as you can see in the first row of this example): gTLD Whois Verification in Dynadot Account Notifications NOTE: The Account Info Whois Verification email may take some time to send out. If you have updated your email address, the email will be sent to your new email address. *Find out how your account information is different from your contact record(s).

    • How do I subscribe to your newsletter?

      If you do not already have an account with us, all you have to do is create an account. Once your account is created, you are automatically signed up for our newsletter. If you already have an account with us and want to check if it is signed up for our newsletter, please follow these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. Under the "Account Options" section, you will see a check box with this next to it: "Click this if you want us to email you about sales". If it is checked off, you should receive our newsletter. If you do not wish to receive our newsletter, you can remove the check. We also have an unsubscribe button in each newsletter. Please note that you will still receive notices, customer service emails, and order emails from us.

    • How do I change my Dynadot account email address?

      Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires. To change your account email, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. You will see your current email address listed under the "Account Info" section. Click on the blue "Unlock Your Account" link. Verify your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. You can now edit your email address as well as add an additional renewal email address to receive domain renewal notices. Once you have updated your email address as well as any other account information, enter your account password in the provided field. Click on the "Save Info" button to save your changes. Please note that updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

    • How do I unsubscribe from your newsletter?

      Each of our newsletters include an unsubscribe link; however, you can also unsubscribe from our newsletter within your Dynadot account at any time by following these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Info" in the drop-down. Look for the "Account Options" section located in the middle of the page. Uncheck the box next to the "Newsletter" field. Click on the "Save Options" button. Please note that you will still receive non-marketing emails from us when this is unchecked. This includes order emails, customer service emails, and notifications regarding price changes and other info. You can re-subscribe to our newsletter at any time by re-checking the "Newsletter" box.

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