DYNADOT HELP

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    Account Info

    • I lost the password for my Dynadot account. Help!

      If you have lost or forgotten your Dynadot username or password, please follow these steps: Go to Dynadot.com. Click on the "Login" link at the top of the page. Click on the blue "Forgot your username or password?" link. Enter the email address on file for your account as well as the username (username is optional). Click on the "Look Up" button. NOTE: For this function to work, you must enter the email address associated with your Dynadot account. Our system will not email you if you have entered the incorrect email address.

    • How do I change my Dynadot account email address?

      Since we send you emails about renewing your domains, we recommend making sure you use an accessible email address as your account email. We also do not recommend using one attached to a domain within your account because you won't be able to access that email if your domain expires. To change your account email, please follow these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. You will see your current email address listed under the "Account Info" section. Click on the blue "Unlock Your Account" link. Verify your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. You can now edit your email address as well as add an additional renewal email address to receive domain renewal notices. Once you have updated your email address as well as any other account information, enter your account password in the provided field. Click on the "Save Info" button to save your changes. Please note that updating your account information will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

    • How do I set a renewal email?

      When it comes to renewals, it's good to have backup! That's why we have the option to add a "renewal email" that allows you to receive domain renewal notices to two different emails - your account email and your renewal email. To set up your renewal email, please follow these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. Click on the blue "Unlock Your Account" link. Verify your "birthday" and any other 2 step verification codes authorized for your account, then click on the "Unlock Account" button. Add or edit your preferred email to the "Renewal Email Address (optional)" section. This should be a different email than your account email. Edit any additional account info. Once you have updated your renewal email and any additional information, enter your account password in the provided field. Click on the "Save Info" button to save your changes. Please note that updating your account information (including your renewal email) will not affect your Whois contact record(s). See more info about the difference between account info and contact records.

    • What is the difference between account information and contact records?

      The difference between account information and contact records is that your account information is used only for your Dynadot account while your contact records are used for the public Whois directory. If you edit your account information, it will only affect your account. It will not alter any of your Whois contact records. Therefore, it is possible to control what kind of contact information is displayed in the Whois directory while leaving your account information intact.* Since contact records are used for the public Whois directory, if you wish to change your Whois information, you must edit your contact records instead of your account information. Changing your account information will not affect any of your contact records. Furthermore, users can create multiple contact records while each Dynadot account can have only one set of account information. So, one account can have four contact records, but only have one set of account information. The only exception to this is when you create a new Dynadot account. When you create a new Dynadot account, your account information is used to create your first contact record. However, after your account has been created, both sets of information are stored and handled differently. Please note that when you update your account information you may receive an Account Info Verification email and, similarly, when you update your contact record(s) you may receive a Contact Record Whois Verification email per ICANN requirements. All contact records must contain accurate information as stated in our Service Agreement. *If you do not want your contact record information to show in the public Whois directory, you can use our domain privacy service.

    • How do I know if I have account credit?

      To view your account credit, please follow these steps: Sign in to your Dynadot account. Look for the "Account Balance" field in the "Info" section located in the right-hand margin on the "Summary" page. If you have any account credit associated with your Dynadot account, it will be listed here. Choosing account credit as your payment method is the fastest way to register domains. Want to add account credit to your Dynadot account? Prepay now

    • How do I turn on the "Account Lock" feature?

      The "Account Lock" feature is on by default for your security. If you turned it off and want to turn it back on, please follow these steps: Sign in to your Dynadot account. Select "Account Lock" from the "My Info" drop-down menu. Click on the "Lock Account Now" button. Please note that if you leave your account unlocked, our system will automatically lock it again for your security after 1 hour.

    • Can I have my renewal notices sent to a second email address?

      Yes, you can specify a second email address that will also receive renewal notices. If you provide a renewal email address, renewal notices will be sent to your renewal email address as well as the primary email address. You can set your renewal email address by editing your account information.

    • What emails will you be sending me and to which email address?

      It is always a good idea to keep your account email up to date as we send out important emails to it including domain expiration notices. We also recommend not using an email address associated with a domain in your account in case that domain expires (which means you won't be able to access your email). Here are a few examples of some of the emails you'll received from us: Type Sent To Order Confirmations Account Email Forgot Password Account Email Auto-Renewal Notices Account Email Domain Expiration NoticesSent 60, 30, 10, 0-3 days before, day of, 5 days after expiration, & when domain is removed from account Account EmailRenewal EmailWhois Email Web Hosting Expiration NoticesSent 60, 30, 10, 3 days before expiration, & when website is deleted Account EmailRenewal Email SSL Expiration NoticesSent 60, 30, 10, 3 days before expiration, & when website is deleted Account EmailRenewal Email Domain Whois & Contact Record Verifications Account Email Domain Whois Info (Annual) Admin Contact Email Monthly Newsletter Account Email You can update your account email and your renewal email as well as update your Whois email in your Dynadot account. You can also subscribe or unsubscribe from our newsletter.

    • How do I change my Dynadot account password?

      To change your Dynadot account password, please follow these steps: Sign in to your Dynadot account. Select "Account Info" from the "My Info" drop-down menu. Unlock your account under the "Change Password" header. Once you have successfully unlocked your account, it will reload the page. You will need to enter your current password as well as your new password twice under the "Change Password" header. Here are some password tips. Click on the "Change Password" button to save your new password. Unless you receive an error (likely due to your new password not matching in both entries), your password has been updated successfully. You will receive a message to the email address on file letting you know about the update. Please make sure the email address on file is accurate, so you can retrieve your password if you forget it in the future. After you have completed your account changes, make sure you relock your account by going to "Account Lock" from the "My Info" drop down and clicking on the "Lock Account Now" button. If you don't relock your account, our system will automatically relock it in 1 hour.

    • Why am I getting this Account Info Whois Verification email and what is it?

      The Account Info Whois Verification email, along with the similar Contact Record Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, if you have one or more generic top-level domains (gTLDs) such as .COM registered in your Dynadot account, you are required to verify your account information.* You will receive this Account Info Whois Verification email when you: register a gTLD for the first time edit your account info and you have gTLDs registered in your account If you need to verify your account information, you will receive a notification in your account in addition to the Account Info Whois Verification email. When you go to the notifications area in your account, you will see that you need to verify your account information (if you have recently updated or added any Whois contact records attached to any gTLDs, you will also see them listed here as needing verification as you can see in the first row of this example): gTLD Whois Verification in Dynadot Account Notifications NOTE: The Account Info Whois Verification email may take some time to send out. If you have updated your email address, the email will be sent to your new email address. *Find out how your account information is different from your contact record(s).

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