DYNADOT HELP

Help>Order Process>Domain-Related Questions

    Domain-Related Questions

    • How do I renew my domain?

      If you don't renew your domain, you risk losing it! To renew your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you want to renew and click on the "Bulk Action" button. Choose "Renew" from the "Bulk Action" list. The selected domain(s) will be added to your shopping cart along with any domain privacy that you have with them. Press the "Shopping Cart" icon at the top and follow the "Check Out" buttons to submit your order. You can also renew your domain for multiple years. If your domain has already expired, you may still be able to renew it during its grace renewal period. You can see how much time each domain extension offers for grace renewal on our TLD page. Please note that renewing your domain during its grace renewal period will be at the same price as a regular renewal (you can also see our renewal prices on our TLD page) until the last 10 days, during which Dynadot charges a $10 late-renewal fee. Don't want to forget about your domain renewals? Learn how to set up auto-renew for your domains and our system will take care of the renewal for you! If your domain is past its renewal grace period, you may still be able to restore your domain; however, this will be at a higher cost than a regular renewal. Find out more about the domain lifecycle. New to Dynadot? Use our domain suggestion tool to generate quality domain names that are available for registration. Check out our domain market to buy, sell, or bid on currently registered domains.

    • What is the Afternic DLS Premium and the SedoMLS Premium checkbox on the advanced search page?

      When you search for a domain using our advanced domain search, you can opt to also search for premium domains from Afternic and Sedo, our domain aftermarket partners, by checking off the "Afternic DLS Premium" and/or the "SedoMLS Premium" check boxes. You can also opt to not pull in aftermarket premium domains by unchecking the boxes.

    • I registered the wrong domain. What can I do?

      With most domain extensions, we can grace delete the domain and issue you an account credit within 5 days of registration. Please submit a grace period deletion request in your account as soon as you realize the mistake. NOTE: Some domains have a grace deletion fee. Not all domains can be deleted for credit. Check out our grace deletion chart to see which of our domain extensions can be grace deleted. Any that cannot be grace deleted are listed as "none" under the grace period column.

    • How do I restore my domain in redemption period?

      If the grace renewal period of your domain has already passed, you may still be able to restore the domain. Unfortunately, this is not guaranteed and will cost more because the domain has already been deleted. To restore your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click on "Inactive Domains" from the drop-down. Check the box next to the domain name(s) you wish to restore and click on the "Bulk Auction" button. If the domain name(s) do not have a checkbox next to them, they cannot be restored. Click on the "Restore" button. The domain(s) will be added to your shopping cart at the top right-side of the page. Click on your shopping cart to access the item(s) in your cart. Press the "Check Out" buttons to submit your restore order. NOTE: A restore order can take up to 24 hours to process. In most cases, a restore can be done within 30 days (the typical redemption period of most domain extensions) after the renewal grace period (typically 40 days) has ended. However, sometimes a domain is purchased in our expired auctions and as a result, it cannot be restored. Find out more about the domain lifecycle.

    • Can I get my $10 late-renewal fee waived?

      As of April 15, 2017, domains in their last 10 days of grace renewal period will be charged a $10 late-renewal fee. Since this is a new policy, this fee may be waived once per account at our discretion during the transition period. The transition period will run from April 15, 2017 - December 31, 2017 only.

    • How do I mark my domain for deletion?

      If you don't want to keep your domain name, you can mark it for deletion. This is different from a grace period deletion and you will not receive any account credit if you choose to delete your domain this way. To mark your domain for deletion before the expiration date, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. In the "Domain Name" column, click on your domain name (which should be a link). Scroll down to the bottom of the page and find the "Delete" section. Press the "Delete" button to delete your domain (a pop-up will appear for confirmation). If the "Delete" button is not present, you may need to unlock your domain first. If your domain is set to auto-renew, please disable those settings. The domain will be deleted 30 days after your request, so if you change your mind, you will need to cancel your deletion request before then. If your domain is close to expiration, you can also choose to set your domain to "do not renew" and let it naturally expire. NOTE: .EU, .BE, .UK, .CA, and .AT domains cannot be marked for deletion. For .AT domains, only a signed document from the .AT registrant can cancel the registration.

    • What is this $10 late-renewal fee?

      Most top-level domains (TLDs) have a renewal grace period. This period is typically up to 40 days and it allows the registrant the chance to renew their domain even after it has expired. During the last 10 days of this renewal grace period, Dynadot charges a $10 late-renewal fee. For example, if you own a .COM domain that expired on January 1, 2017, you would have been able to renew your domain at the regular renewal price until January 31, 2017. After this date and until the domain was deleted on February 10, 2017, you would have been charged a $10 late-renewal fee. Your total renewal cost would be $18.99 ($10 fee + $8.99 regular renewal price). Following the TLD's renewal grace period, your domain is deleted and put in redemption. During this period, you may still be able to restore your domain, but at a much higher price. NOTE: Please keep in mind the renewal grace period is time-stamped, meaning if the domain was registered at 11am PST, it will also expire at 11am PST on its expiration date. This means the renewal grace period will end at 11am PST as well.

    • What does it mean when a domain is set to "Do Not Renew"?

      Don't want to keep your domain? You have the option to set it to "Do Not Renew." When a domain is set to "Do Not Renew," it will no longer appear in your "Expiring Domains" section on the "Account Summary" page. Furthermore, you will no longer receive expiration email notifications for these domains.

    • How do I cancel my domain deletion request?

      If you have marked your domain for deletion, you have 30 days to cancel that request before the domain is deleted. To cancel your domain deletion request, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. In the "Domain Name" column, click on your domain name (which should be a link). Scroll down to the bottom of the page and find the "Delete" section. Press the "Cancel Deletion" button to cancel your deletion request. NOTE: This help article does NOT refer to a Grace Period Deletion request. If you need to cancel a grace period deletion request, you will need to contact us at info@dynadot.com.

    • How do I initiate a change ownership request if I am the current owner (domain push)?

      There are two ways to initiate a free change ownership request depending on if you are the current owner of the domain (who can do a domain push) or the recipient (who can do a domain pull). You only need to push the domain or pull the domain; not both. If you are the owner, there are a few things you need to do before you start your change ownership (domain push) order. Ask the recipient of the domain(s) to create a free Dynadot account if they do not already have one. Once the recipient has created a Dynadot account, ask for their forum name. (NOTE: The forum name is not the same as the username). This is needed to move or "push" the domain into their account. Make sure your domain is not about to expire. After you submit the domain push order, the recipient must accept the move before the domain expires. Otherwise, the domain must be renewed before it can be moved. Before you start the domain push, you will need to unlock the domain(s) you want to push. Once you've unlocked your domain(s) and have the recipient's forum name, you can start the change ownership (domain push) order using the following steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you want to move. Select "Change Account” from the “Bulk Action” drop-down menu. Under the "Domain Change Account (Push)" section, enter the recipient's forum name. Click on the “Push Domains“ button. Click on your shopping cart and follow the "Checkout" buttons to submit your change ownership order. An email will be sent to the recipient of the domain(s) asking them to confirm the move. Once the recipient accepts the move, the domain(s) will automatically be pushed from your account to the recipient's account. NOTE: You can only do a bulk change ownership request by doing a domain push, not a domain pull. To do a bulk domain push, simply check off all the domains you would like to push and then follow the same steps above. Please note that we will be sending the Forum Name and Organization / Name to the recipient account. *Custom DNS settings do not carry over when a domain is moved between Dynadot accounts*

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