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    Domain-Related Questions

    • How do I renew my domain for more than one year?

      To renew your domain for more than one year, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) you wish to renew. Hover over the "Renew" icon and select "Renew." The item will be added to your shopping cart at the top right-hand corner of the page. Click on the "Checkout" button to go to the "Your Shopping Cart" page. You should see a drop-down menu allowing you to change the duration of the domain renewal. Select the duration you want for your domain renewal (up to nine years for most domain extensions). Follow the "Checkout" buttons to submit your order. Renewing your domain for more than one year is a great way to ensure that you don't lose your domain to expiration. Another great way to make sure you don't lose your domain (especially when there is a lot of time left until your next renewal) is by setting your domain to auto-renew.

    • How do I initiate a change ownership request if I am the current owner (Domain Push)?

      There are two ways to initiate a free change ownership request depending on if you are the current owner of the domain (who can do a domain push) or the recipient (who can do a domain pull). You only need to push the domain or pull the domain, not both. If you are the owner, there are a few thing you need to do before you start your change ownership domain push order: You should start by asking the recipient of the domain(s) to create a free Dynadot account if they do not already have one. Once the recipient has created a Dynadot account, you will need their forum name (this is different from their username) to then move or "push" the domain into their account. Make sure your domain is not about to expire. After you submit the domain push order, the recipient must accept the move before the domain expires. Otherwise, the domain must be renewed before it can be moved. Before you start the domain push, you will need to unlock the domain(s) you want to push. Once you've unlocked your domain(s) and have the recipient's forum name, you can start the change owner domain push order using the following steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) you want to move. Click on the "Change Acct" icon. Under the "Domain Change Account (Push)" section, enter the recipient's forum name. Click on the "Change Account" button. Follow the "Checkout" buttons to submit your change owner order. An email will be sent to the recipient of the domain(s) asking them to confirm the move. Once the recipient accepts the move, the domain(s) will automatically be pushed from your account to the recipient's account. NOTE: You can only do a bulk change ownership request by doing a domain push, not a domain pull. To do a bulk domain push, simply check off all the domains you would like to push and then follow the same steps above.

    • How can I do a bulk change ownership request?

      A bulk change ownership request allows the owner to move multiple domains to another Dynadot account in the same order. Although there are two ways to do a free change ownership request for just one domain - a domain push or a domain pull - only a domain push done by the owner can be used for a bulk change ownership request. Before starting a bulk change ownership domain push: The owner will need to make sure their domains are not about to expire. After the bulk domain push order is submitted, the recipient must accept the move before the domains expire. Otherwise, any domains that have expired will need to be renewed before they can be moved. Domains that did not expire will still be moved into the recipient's account, but the order will likely take longer to complete due to the expiration issues on the other domains. The owner will also need to unlock all of the domains to be pushed. The recipient will need to provide the owner with their forum name, which is different from their username. If they haven't already, the recipient will need to create a free Dynadot account first. Once the owner has confirmed the domains are not about to expire, are unlocked, and they have the recipient's forum name, the owner can submit a bulk change ownership domain push by following these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain names you want to move. Click on the "Change Acct" icon. Under the "Domain Change Account (Push)" section, enter the recipient's forum name. Click on the "Change Account" button. Follow the "Checkout" buttons to submit your change owner order. An email will be sent to the recipient of the domains asking them to confirm the move. Once the recipient accepts the move, the domains will automatically be pushed from your account to the recipient's account.

    • How do I renew my domain?

      If you don't renew your domain, you risk losing it! To renew your domain, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) you want to renew. Hover over the "Renew" icon and select "Renew." The selected domain(s) will be added to your shopping cart along with any domain privacy that you have with them. To checkout, click on the shopping cart and then click the "Check Out" button. Our system will take you through the check out process to submit your order. You will receive an "Order Complete" email from us when your order has finished processing and your domain (and privacy if applicable) has been renewed. You can also renew your domain for multiple years. If your domain has already expired, you may still be able to renew it during its grace renewal period. You can see how much time each domain extension offers for grace renewal on our TLD page. Please note that renewing your domain during its grace renewal period will be at the same price as a regular renewal (you can also see our renewal prices on our TLD page) until the last 10 days, during which Dynadot charges a $10 late renewal fee. Don't want to forget about your domain renewals? Learn how to set up auto-renew for your domains and our system will take care of the renewal for you! If your domain is past its renewal grace period, you may still be able to restore your domain; however this will be at a higher cost than a regular renewal. Find out more about the domain lifecycle. Don't want to renew your domain? Learn how to set your domain to "Do Not Renew".

    • I registered the wrong domain. What can I do?

      With most domain extensions, we can grace delete the domain and issue you an account credit within 5 days of registration. Please submit a grace period deletion request in your account as soon as you realize the mistake. NOTE: Some domains have a grace deletion fee. Not all domains can be deleted for credit. Check out our grace deletion chart to see which of our domain extensions can be grace deleted. Any that cannot be grace deleted are listed as "none" under the grace period column.

    • How long do I have to restore my domain after it has been deleted?

      If the grace renewal period of your domain has already passed, you may still be able to restore the domain. Unfortunately, this is not guaranteed and will cost more because the domain has already been deleted. Most top-level domains (TLDs) offer a restore period and in most cases it's 30 days. To see what the restore period is for a certain domain, you can visit the domain's TLD page (click on the individual domain extension from this page) and look under the "Restore Period" column in "Domain Information" section.

    • Why were 2 years added to my .EU domain after I restored it?

      After your .EU domain expires, it is deleted and placed into a quarantine status at the end of the month. If you choose to restore your .EU domain after this deletion, the system will add 2 years to your domain expiration date. If you have chosen to delete your domain before its expiration date and then decide to restore it, the system will only add 1 year to your domain expiration date.

    • Can I get my $10 late renewal fee waived?

      As of April 15, 2017, domains in their last 10 days of grace renewal period will be charged a $10 late renewal fee. Since this is a new policy, this fee may be waived once per account at our discretion during the transition period. The transition period will run from April 15, 2017 - December 31, 2017. Please contact us for more information at info@dynadot.com.

    • How do I mark my domain for deletion?

      If you don't want to keep your domain name, you can mark it for deletion. This is different from a grace period deletion and you will not receive any account credit if you choose to delete your domain this way. To mark your domain for deletion before the expiration date, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. In the "Domain Name" column, click on your domain name (which should be a link). Scroll down to the bottom of the page and find the "Request Deletion" section. Click on the confirm check box, and then click the "Request Deletion" button. If the "Request Deletion" button is not present, you may need to unlock your domain first. If your domain is set to auto-renew, please disable those settings. The domain will be deleted 30 days after your request, so if you change your mind, you will need to cancel your deletion request before then. If your domain is close to expiration, you can also choose to set your domain to "do not renew" and let it naturally expire. NOTE: .EU, .BE, .UK, and .AT domains cannot be marked for deletion. For .AT domains, only a signed document from the .AT registrant can cancel the registration.

    • My domain expired! Is there a Renewal Grace Period?

      Most likely, the answer is yes. A "Renewal Grace Period" is the time during which a domain owner can renew an expired domain at the regular renewal price. Most domain extensions offer a renewal grace period of up to 40 days. For example, this is the life-cycle of .COM, which has a 40 day renewal grace period: 2015/01/01 - Your domain is registered 2016/01/01 - Your domain expires 2016/01/01 - 2016/01/30 Renewal Grace Period (renewals are regular renewal price) 2016/02/01 - 2016/02/09 Renewal Grace Period (renewals include a $10 late renewal fee + regular renewal price) 2016/02/10 - 2016/03/10 Redemption Period To see the renewal grace period of each of our domain extensions, visit our TLD page and look at the "Renew" column. If you do not renew during the grace period, the domain will be deleted and is no longer controlled by Dynadot. This is known as the "Redemption Period," which is typically 30 days. If you wish to re-claim the domain, the process will be more expensive and time-consuming as Dynadot will be required to submit paperwork and payment to the central registry. Our restore prices are listed on our individual TLD pages under the "Domain Information" section. Please note that most of this money goes straight to the central registry. Domains in redemption can only be restored by the current registrant and only with the listed registrar. About 5 days after the redemption period ends, the domain is dropped from the central registry and becomes available to the general public. Domains are sold on a first come, first serve basis. High-value domains will go quickly. Two important exceptions: Some domain extensions do not offer renewal and/or redemption periods or offer them for different lengths of time. Please use the above links to check on your specific extension. Some expired domains will be sold at auction in the Expired Auctions in our Marketplace. If this is the case with your domain, there will be no redemption period though you will still have your full renewal grace period to renew before the domain is lost entirely. The best way to preserve your domain name is to set up auto-renew or renew early. Auto-renew will automatically renew your domain (as long as your payment method goes through) and with early renewals, no time is lost. Using either method can save a lot of future headaches. Keeping your contact information up to date is also important as Dynadot will send all expiration notice emails to the address on file. You can also set up a separate renewal email.

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