- How do I renew my domain for more than one year?
To renew your domain for more than one year, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) you wish to renew. Hover over the "Renew" icon and select "Renew." The item will be added to your shopping cart at the top right-hand corner of the page. Click on the "Checkout" button to go to the "Your Shopping Cart" page. You should see a drop-down menu allowing you to change the duration of the domain renewal. Select the duration you want for your domain renewal (up to nine years for most domain extensions). Follow the "Checkout" buttons to submit your order. Renewing your domain for more than one year is a great way to ensure that you don't lose your domain to expiration. Another great way to make sure you don't lose your domain (especially when there is a lot of time left until your next renewal) is by setting your domain to auto-renew.
- How do I initiate a change ownership request if I am the current owner (Domain Push)?
There are two ways to initiate a free change ownership request depending on if you are the current owner of the domain (who can do a domain push) or the recipient (who can do a domain pull). You only need to push the domain or pull the domain, not both. If you are the owner, there are a few thing you need to do before you start your change ownership domain push order: You should start by asking the recipient of the domain(s) to create a free Dynadot account if they do not already have one. Once the recipient has created a Dynadot account, you will need their forum name (this is different from their username) to then move or "push" the domain into their account. Make sure your domain is not about to expire. After you submit the domain push order, the recipient must accept the move before the domain expires. Otherwise, the domain must be renewed before it can be moved. Before you start the domain push, you will need to unlock the domain(s) you want to push. Once you've unlocked your domain(s) and have the recipient's forum name, you can start the change owner domain push order using the following steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain name(s) you want to move. Click on the "Change Acct" icon. Under the "Domain Change Account (Push)" section, enter the recipient's forum name. Click on the "Change Account" button. Follow the "Checkout" buttons to submit your change owner order. An email will be sent to the recipient of the domain(s) asking them to confirm the move. Once the recipient accepts the move, the domain(s) will automatically be pushed from your account to the recipient's account. NOTE: You can only do a bulk change ownership request by doing a domain push, not a domain pull. To do a bulk domain push, simply check off all the domains you would like to push and then follow the same steps above.
- Where do I find the Pending Delete Domain Evaluations?
Pending Delete Domain Evaluations, also known as IPS reports, can provide valuable information about the domains in our backorders. To find the Pending Delete Domain Evaluations in your Dynadot account, please follow these steps: Sign in to your Dynadot account. Select "IPS" from the "Search" drop-down menu. NOTE: The Pending Delete Domain Evaluation reports are only available to accounts that qualify for Bulk or Super Bulk Pricing.
- How can I do a bulk change ownership request?
A bulk change ownership request allows the owner to move multiple domains to another Dynadot account in the same order. Although there are two ways to do a free change ownership request for just one domain - a domain push or a domain pull - only a domain push done by the owner can be used for a bulk change ownership request. Before starting a bulk change ownership domain push: The owner will need to make sure their domains are not about to expire. After the bulk domain push order is submitted, the recipient must accept the move before the domains expire. Otherwise, any domains that have expired will need to be renewed before they can be moved. Domains that did not expire will still be moved into the recipient's account, but the order will likely take longer to complete due to the expiration issues on the other domains. The owner will also need to unlock all of the domains to be pushed. The recipient will need to provide the owner with their forum name, which is different from their username. If they haven't already, the recipient will need to create a free Dynadot account first. Once the owner has confirmed the domains are not about to expire, are unlocked, and they have the recipient's forum name, the owner can submit a bulk change ownership domain push by following these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" drop-down menu. Check the box next to the domain names you want to move. Click on the "Change Acct" icon. Under the "Domain Change Account (Push)" section, enter the recipient's forum name. Click on the "Change Account" button. Follow the "Checkout" buttons to submit your change owner order. An email will be sent to the recipient of the domains asking them to confirm the move. Once the recipient accepts the move, the domains will automatically be pushed from your account to the recipient's account.
- My domain expired! Is there a Renewal Grace Period?
Most likely, the answer is yes. A "Renewal Grace Period" is the time during which a domain owner can renew an expired domain at the regular renewal price. Most domain extensions offer a renewal grace period of up to 40 days. For example, this is the life-cycle of .COM, which has a 40 day renewal grace period: 2015/01/01 - Your domain is registered 2016/01/01 - Your domain expires 2016/01/01 - 2016/02/09 Renewal Grace Period 2016/02/10 - 2016/03/10 Redemption Period To see the renewal grace period of each of our domain extensions, visit our TLD page and look at the "Renew" column. If you do not renew during the grace period, the domain will be deleted and is no longer controlled by Dynadot. This is known as the "Redemption Period," which is typically 30 days. If you wish to re-claim the domain, the process will be more expensive and time-consuming as Dynadot will be required to submit paperwork and payment to the central registry. Our restore prices are listed on our individual TLD pages under the "Domain Information" section. Please note that most of this money goes straight to the central registry. Domains in redemption can only be restored by the current registrant and only with the listed registrar. About 5 days after the redemption period ends, the domain is dropped from the central registry and becomes available to the general public. Domains are sold on a first come, first serve basis. High-value domains will go quickly. Two important exceptions: Some domain extensions do not offer renewal and/or redemption periods or offer them for different lengths of time. Please use the above links to check on your specific extension. Some expired domains will be sold at auction in the Expired Auctions in our Marketplace. If this is the case with your domain, there will be no redemption period though you will still have your full renewal grace period to renew before the domain is lost entirely. The best way to preserve your domain name is to set up auto-renew or renew early. Auto-renew will automatically renew your domain (as long as your payment method goes through) and with early renewals, no time is lost. Using either method can save a lot of future headaches. Keeping your contact information up to date is also important as Dynadot will send all expiration notice emails to the address on file. You can also set up a separate renewal email.
- I registered the wrong domain. What can I do?
With most domain extensions, we can grace delete the domain and issue you an account credit within 5 days of registration. Please submit a grace period deletion request in your account as soon as you realize the mistake. NOTE: Some domains have a grace deletion fee. Not all domains can be deleted for credit. Check out our grace deletion chart to see which of our domain extensions can be grace deleted. Any that cannot be grace deleted are listed as "none" under the grace period column.
- How long do I have to restore my domain after it has been deleted?
If the grace renewal period of your domain has already passed, you may still be able to restore the domain. Unfortunately, this is not guaranteed and will cost more because the domain has already been deleted. Most top-level domains (TLDs) offer a restore period and in most cases it's 30 days. To see what the restore period is for a certain domain, you can visit the domain's TLD page (click on the individual domain extension from this page) and look under the "Restore Period" column in "Domain Information" section.
- What is a domain restore? Why does it cost so much in comparison to a domain renewal?
A domain should be renewed before its expiration date. If the domain expires, you can still renew it after the expiration date for a certain grace period (40 days usually). These renewals are at the regular renewal price. If you do not renew the domain within the grace period, then the domain is deleted. Dynadot no longer controls the domain name and it can no longer be renewed. After a certain redemption period (30 days usually), the domain is released back to the public and anyone can register it. If you decide you still want the domain within the redemption period, you need to restore it. This is a time consuming process that is not automated. We actually have to submit paperwork to complete the restore. Most of the price you pay goes to the central registry, not us. All restores include a 1 year renewal. A domain restore should not be confused with a backordering service. A domain restore is for domains that have been registered by Dynadot, but were deleted after the renewal grace period since the owner did not renew the domain. This is only for our customers who wish to restore a domain they had registered with us, but forgot to renew the domain after it expired. See our TLD List to find out the renewal grace period of each domain extension. Learn more about the domain lifecycle
- Do you have any special packages available for non-profit charities?
No, we do not offer any special packages for non-profit charities at this time. However, we do offer bulk and super bulk discounts based on spending. To get our bulk discount pricing, you must spend $500 or more per year with us. To get our super bulk discount pricing, you must spend $5000 or more with us per year. See our bulk pricing and our super bulk pricing. You can get this pricing immediately in your account by prepaying.
- Why were 2 years added to my .EU domain after I restored it?
After your .EU domain expires, it is deleted and placed into a quarantine status at the end of the month. If you choose to restore your .EU domain after this deletion, the system will add 2 years to your domain expiration date. If you have chosen to delete your domain before its expiration date and then decide to restore it, the system will only add 1 year to your domain expiration date.