Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Domain-Related Questions

  • Where can I find a list of my inactive domains?

    Any domains that have expired, been deleted, been moved, or been transferred away are considered "inactive" and will be listed in our inactive domains page within your Dynadot account. To find a list of your inactive domains, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Inactive Domains" in the drop-down. This page is defaulted to list domains by their expiration date, with the most recent dates at the top; however, you can also click on "Domain Name" to list it alphabetically by domain name. You can also use the search to find domains more easily. You can potentially restore a domain on this page. If the domain is eligible to be restored, it will have a check box next to it.

  • How do I initiate a change ownership request if I am the current owner (domain push)?

    To initiate a free change ownership request you must be the current owner of the domain (the person whom has access to the domain in their Dynadot account). If you are the owner, there are a few things you need to do before you start your change ownership (domain push) order. Ask the recipient of the domain(s) to create a free Dynadot account if they do not already have one. Once the recipient has created a Dynadot account, ask for their forum name. (NOTE: The forum name is not the same as the username). This is needed to move or "push" the domain into their account. Make sure your domain is not about to expire. After you submit the domain push order, the recipient must accept the move before the domain expires. Otherwise, the domain must be renewed before it can be moved. Before you start the domain push, you will need to unlock the domain(s) you want to push. Once you've unlocked your domain(s) and have the recipient's forum name, you can start the change ownership (domain push) order using the following steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you want to move. Select "Change Account” from the “Bulk Action” drop-down menu. Under the "Domain Change Account (Push)" section, enter the recipient's forum name. Click on the “Push Domains“ button. Click on your shopping cart and follow the "Checkout" buttons to submit your change ownership order. An email will be sent to the recipient of the domain(s) asking them to confirm the move. Once the recipient accepts the move, the domain(s) will automatically be pushed from your account to the recipient's account. NOTE: You can only do a bulk change ownership request by doing a domain push, not a domain pull. To do a bulk domain push, simply check off all the domains you would like to push and then follow the same steps above. Please note that we will be sending the Forum Name and Organization / Name to the recipient account. New accounts New accounts cannot push a domain into a new account. *Custom DNS settings do not carry over when a domain is moved between Dynadot accounts*

  • Do you have any special packages available for non-profit charities?

    No, we do not offer any special packages for non-profit charities at this time. However, we do offer bulk and super bulk discounts based on spending. To get our bulk discount pricing, you must spend $500 or more per year with us. To get our super bulk discount pricing, you must spend $5000 or more with us per year. See our bulk pricing and our super bulk pricing. You can get this pricing immediately in your account by prepaying.

  • How do I renew my domain?

    If you don't renew your domain, you risk losing it! To renew your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you want to renew and click on the "Bulk Action" button. Choose "Renew" from the "Bulk Action" list. The selected domain(s) will be added to your shopping cart along with any domain privacy that you have with them. Press the "Shopping Cart" icon at the top and follow the "Check Out" buttons to submit your order. You can also renew your domain for multiple years. If your domain has already expired, you may still be able to renew it during its grace renewal period. You can see how much time each domain extension offers for grace renewal on our TLD page. Please note that renewing your domain during its grace renewal period will be at the same price as a regular renewal (you can also see our renewal prices on our TLD page) until the last 10 days, during which Dynadot charges a $10 late-renewal fee. Don't want to forget about your domain renewals? Learn how to set up auto-renew for your domains and our system will take care of the renewal for you! If your domain is past its renewal grace period, you may still be able to restore your domain; however, this will be at a higher cost than a regular renewal. Find out more about the domain lifecycle. New to Dynadot? Use our domain suggestion tool to generate quality domain names that are available for registration. Check out our domain market to buy, sell, or bid on currently registered domains.

  • How do I register a domain name?

    Well, you've come to the right place! Dynadot is an ICANN-accredited domain registrar and we've got everything you need to register an awesome domain name - including over 400 domain extensions! To register a domain name, please follow these steps: Go to our Domain Name Search page. Enter the domain name you wish to register in the search bar. You can choose to enter your domain name with or without a domain extension. Once you've found the one, select the domain name(s) you want to register by clicking the check box next to it. Click on the "Add" button to add the domain(s). The item(s) should briefly appear at the top right-hand corner of the page as they're added to your shopping cart. Click on the shopping cart and then "View Cart." Review your items. Note: Domain privacy is automatically added for TLDs that allow privacy. This will be indicated underneath the domain(s) with "Domain Privacy" (or "Privacy Not Allowed" for those that don't allow). At this point, you can choose to add a Website Builder for your domain(s) as well, by clicking on "Enable" next to Website Builder. To check out, click the "Check Out" button. Our system will take you through the checkout process to submit your order. You will receive an "Order Finished" email from us when your order has completed processing and your domain is registered! Please note that the Domain Name Search page is not the only page where you can search for the domain of your dreams. We also have a few additional searches that can help make it easier to find your dream domain. These include: Advanced Search: allows you to select multiple domain extensions you want to search. Bulk Search: allows you to search for multiple domain names at once. IDN Search: allows you to target your search for Internationalized Domain Names (IDNs). (You can search for IDNs in any of our searches and our system will automatically take you to this page for the results.) Bulk IDN Search: allows you to search for multiple IDNs at once.

  • Is there a drawback to using stealth forwarding?

    Yes, there is a drawback when you use stealth forwarding. With stealth forwarding, visitors to your website will not be able to see your site's sub-directory structure. They will also not be able to bookmark specific pages on your website when you use stealth forwarding. This is because stealth forwarding uses frames and only serves to forward a visitor to the web page you have specified in the stealth forwarding option. Once your visitor has reached your website, the URL in the address bar will not change no matter which page he/she navigates to until he/she reaches a web page which breaks out of the frames. Once a visitor breaks out of the frames, the website's real URL address will be visible in the web browser's URL bar. For example, say you have a page http://name.somedomain.com/folder/somepage.html and when you use stealth forwarding, you want http://www.myexample.org/folder/somepage.html to show up instead of http://name.somedomain.com/folder/somepage.html. This will not work with stealth forwarding since your domain name can only hide the URL of your website and will always show up as http://www.myexample.org/. If you want to be able to see your sub-directory structure, then you must create a website on myexample.org. You can do this through Dynadot's free website builder or with a web hosting plan, so your files are all hosted on myexample.org instead of at name.somedomain.com. You can also choose to use our regular domain forwarding. Find out how to set up stealth forwarding. Find out how to set up domain forwarding.

  • How do I restore my domain in redemption period?

    If the grace renewal period of your domain has already passed, you may still be able to restore the domain. Unfortunately, this is not guaranteed and will cost more because the domain has already been deleted. To restore your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click on "Inactive Domains" from the drop-down. Check the box next to the domain name(s) you wish to restore and click on the "Bulk Auction" button. If the domain name(s) do not have a checkbox next to them, they cannot be restored. Click on the "Restore" button. The domain(s) will be added to your shopping cart at the top right-side of the page. Click on your shopping cart to access the item(s) in your cart. Press the "Check Out" buttons to submit your restore order. NOTE: A restore order can take up to 24 hours to process. In most cases, a restore can be done within 30 days (the typical redemption period of most domain extensions) after the renewal grace period (typically 40 days) has ended. However, sometimes a domain is purchased in our expired auctions and as a result, it cannot be restored. Find out more about the domain lifecycle.

  • I have my email forwarded to my Comcast, Gmail, or Yahoo account. Why are my messages not coming through?

    If you are using our email forwarding service (free with domain registration), all emails that arrive in your inbox are sent over a common server, even those sent from outside sources. When you mark unwanted emails as "spam," email providers such as Yahoo, Gmail, and Comcast may end up blocking the forwarding server, believing it to be a spam source. Even though these messages are coming from 3rd party sources, the result is that you will end up blocking your own messages. While it does seem counter-intuitive, we recommend not flagging forwarded messages as spam, or using another email provider altogether. NOTE: This applies to email forwarding only. Email addresses provided with your web hosting account (Email or VPS) or your website builder business plan are not affected.

  • How can I access the Hit Counter tool?

    You can use our Hit Counter tool to access traffic stats for domains using our Forwarding or Stealth Forwarding settings. To access this tool, please follow these steps: Log into your Dynadot account. Select "My Domains" and "Manage Domains." Find your forwarded domain in the list and hover over the downward arrow to the left of your domain. Select "Hit Counter" from the available options. When the new page opens, enter in a Start Day and End Day. Press "Search". Your hit statistics will be displayed here.

  • Can I submit a bulk grace deletion request?

    Yes, you can. To submit your grace deletion request in bulk, please follow these steps: Sign in to your Dynadot account. Select "New Domains" from the "Domains" drop-down menu. Check the "Search" box. Enter the domain list into the box provided (they can be separated by commas or white space). Click on the "Search Domains" button. Check the box next to "Domain Name" at the top of the list to select all domains. Click on the "Request Delete for Credit" button. Click on the "Delete for Dynadot Credit" button. NOTES: Not all domains can be deleted for credit. Check out our grace deletion chart to see which of our TLDs can be grace deleted. Any that cannot be grace deleted are listed as "none" under the "Grace Period" column. There may be a $1.00-$5.00 fee charged for each grace deletion. All fees are listed under the "Deletion Fee" column of our grace deletion chart. There are no guarantees that the domain(s) will be grace deleted. If they are, you will receive your registration price minus the $1.00-$5.00 fee as account credit only.

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