Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
- What is this $10 late-renewal fee?
Most top-level domains (TLDs) have a renewal grace period. This period is typically up to 40 days and it allows the registrant the chance to renew their domain even after it has expired. During the last 10 days of this renewal grace period, Dynadot charges a $10 late-renewal fee. For example, if you own a .COM domain that expired on January 1, 2017, you would have been able to renew your domain at the regular renewal price until January 31, 2017. After this date and until the domain was deleted on February 10, 2017, you would have been charged a $10 late-renewal fee. Your total renewal cost would be $20.99 ($10 fee + $10.99 regular renewal price). Following the TLD's renewal grace period, your domain is deleted and put in redemption. During this period, you may still be able to restore your domain, but at a much higher price. To view when the late fee will come into affect, please view your "Expired Domains" in your Summary. The Late Fee tab will provide you with this important information. NOTE: Please keep in mind the renewal grace period is time-stamped, meaning if the domain was registered at 11:02am PST, it will also expire at 11:02am PST on its expiration date. This means the renewal grace period will end exactly at 11:02am PST as well.
- Where can I find a list of my inactive domains?
Any domains that have expired, been deleted, been moved, or been transferred away are considered "inactive" and will be listed in our inactive domains page within your Dynadot account. To find a list of your inactive domains, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Inactive Domains" in the drop-down. This page is defaulted to list domains by their expiration date, with the most recent dates at the top; however, you can also click on "Domain Name" to list it alphabetically by domain name. You can also use the search to find domains more easily. You can potentially restore a domain on this page. If the domain is eligible to be restored, it will have a check box next to it.
- How do I initiate a change ownership request if I am the current owner (domain push)?
To initiate a free change ownership request you must be the current owner of the domain (the person whom has access to the domain in their Dynadot account). If you are the owner, there are a few things you need to do before you start your change ownership (domain push) order. Ask the recipient of the domain(s) to create a free Dynadot account if they do not already have one. Once the recipient has created a Dynadot account, ask for their forum name. (NOTE: The forum name is not the same as the username). This is needed to move or "push" the domain into their account. Make sure your domain is not about to expire. After you submit the domain push order, the recipient must accept the move before the domain expires. Otherwise, the domain must be renewed before it can be moved. Before you start the domain push, you will need to unlock the domain(s) you want to push. Once you've unlocked your domain(s) and have the recipient's forum name, you can start the change ownership (domain push) order using the following steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to the domain name(s) you want to move. Select "Change Account” from the “Bulk Action” drop-down menu. Under the "Domain Change Account (Push)" section, enter the recipient's forum name. Click on the “Push Domains“ button. Click on your shopping cart and follow the "Checkout" buttons to submit your change ownership order. An email will be sent to the recipient of the domain(s) asking them to confirm the move. Once the recipient accepts the move, the domain(s) will automatically be pushed from your account to the recipient's account. NOTE: You can only do a bulk change ownership request by doing a domain push, not a domain pull. To do a bulk domain push, simply check off all the domains you would like to push and then follow the same steps above. Please note that we will be sending the Forum Name and Organization / Name to the recipient account. New accounts cannot push a domain into a new account. *Custom DNS settings do not carry over when a domain is moved between Dynadot accounts*
- Do you have any special packages available for non-profit charities?
No, we do not offer any special packages for non-profit charities at this time. However, we do offer bulk and super bulk discounts based on spending. To get our bulk discount pricing, you must spend $500 or more per year with us. To get our super bulk discount pricing, you must spend $5000 or more with us per year. See our bulk pricing and our super bulk pricing. You can get this pricing immediately in your account by prepaying.
- How do I renew my domain for more than one year?
To renew your domain for more than one year, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" from the drop-down.. Check the box next to the domain name(s) you wish to renew and click on the "Bulk Action" button. Choose "Renew" from the "Bulk Action" list. The item will be added to your shopping cart at the top right-hand corner of the page. Click on your shopping cart to access the items in your cart. Select the duration you want for your domain renewal(s) (up to 9 years for most domain extensions). Press the "Checkout" buttons to submit your order. Renewing your domain for more than one year is a great way to ensure that you don't lose your domain to expiration. Another great way to make sure you don't lose your domain (especially when there's a lot of time left until your next renewal) is by setting your domain to auto-renew.
- Can I submit a bulk grace deletion request?
Yes, you can. To submit your grace deletion request in bulk, please follow these steps: Sign in to your Dynadot account. Select "New Domains" from the "Domains" drop-down menu. Check the "Search" box. Enter the domain list into the box provided (they can be separated by commas or white space). Click on the "Search Domains" button. Check the box next to "Domain Name" at the top of the list to select all domains. Click on the "Request Delete for Credit" button. Click on the "Delete for Dynadot Credit" button. NOTES: Not all domains can be deleted for credit. Check out our grace deletion chart to see which of our TLDs can be grace deleted. Any that cannot be grace deleted are listed as "none" under the "Grace Period" column. There may be a $1.00-$5.00 fee charged for each grace deletion. All fees are listed under the "Deletion Fee" column of our grace deletion chart. There are no guarantees that the domain(s) will be grace deleted. If they are, you will receive your registration price minus the $1.00-$5.00 fee as account credit only.
- Do you charge an ICANN fee on top of your domain registration fee?
No, we do not charge a ICANN fee on top of our domain registration fee. All fees are included in our domain prices; you won't see any additional fees added at checkout. We believe in transparent domain pricing. Check out our domain price list.
- How do I restore my domain in redemption period?
If the grace renewal period of your domain has already passed, you may still be able to restore the domain. Unfortunately, this is not guaranteed and will cost more because the domain has already been deleted. To restore your domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click on "Inactive Domains" from the drop-down. Check the box next to the domain name(s) you wish to restore and click on the "Bulk Auction" button. If the domain name(s) do not have a checkbox next to them, they cannot be restored. Click on the "Restore" button. The domain(s) will be added to your shopping cart at the top right-side of the page. Click on your shopping cart to access the item(s) in your cart. Press the "Check Out" buttons to submit your restore order. NOTE: A restore order can take up to 24 hours to process. In most cases, a restore can be done within 30 days (the typical redemption period of most domain extensions) after the renewal grace period (typically 40 days) has ended. However, sometimes a domain is purchased in our expired auctions and as a result, it cannot be restored. Find out more about the domain lifecycle.
- Can I get my $10 late-renewal fee waived?
As of April 15, 2017, domains in their last 10 days of grace renewal period will be charged a $10 late-renewal fee. Since this is a new policy, this fee may be waived once per account at our discretion during the transition period. The transition period will run from April 15, 2017 - December 31, 2017 only.
- My domain expired! Is there a Renewal Grace Period?
Most likely, the answer is yes. A "Renewal Grace Period" is the time during which a domain owner can renew an expired domain. Most domain extensions offer a renewal grace period of up to 40 days. For example, this is the life-cycle of .COM, which has a 40-day renewal grace period: 2015/05/01 - Your domain is registered 2016/05/01 - Your domain expires 2016/05/01 - 2016/05/31 Renewal Grace Period (renewals are regular renewal price) 2016/05/31 - 2016/06/10 Renewal Grace Period (renewals include a $10 late renewal fee + regular renewal price) 2016/06/10 - 2016/07/10 Redemption Period To see the renewal grace period of each of our domain extensions, visit our TLD page and look at the "Renew (Grace Period/days)" column. If you do not renew during the grace period, the domain will be deleted and would no longer be controlled by Dynadot. This is known as the "Redemption Period," which is typically 30 days. If you wish to re-claim the domain, the process will be more expensive and time-consuming, as Dynadot will be required to submit paperwork and payment to the central registry. Our restore prices are listed on our individual TLD pages under the "Domain Information" section. Please note that most of this money goes straight to the central registry. Domains in redemption can only be restored by the current registrant and only with the listed registrar. About 5 days after the redemption period ends, the domain is dropped from the central registry and becomes available to the general public. Domains are sold on a first come, first serve basis. High-value domains will go quickly. Two important exceptions: Some domain extensions do not offer renewal and/or redemption periods or offer them for different lengths of time. Please use the above links to check on your specific extension. Some expired domains will be sold at auction in the Expired Auctions in our Marketplace. If this is the case with your domain, there will be no redemption period; though you will still have your full renewal grace period to renew before the domain is lost entirely. The best way to preserve your domain name is to set up auto-renew or renew early. Auto-renew will automatically renew your domain (as long as your payment method goes through) and with early renewals, no time is lost. Using either method can save a lot of future headaches. Keeping your contact information up-to-date is also important as Dynadot will send all expiration notice emails to the address on file. You can also set up a separate renewal email. For more information regarding the full domain expiration process, click here.