Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Email

  • How do I create folders in my Email account?

    To create a folder in your Email account, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Find the Email Hosting plan you want to edit and click on the "Edit Website" link under the "Edit Site" column. A new page should load in a new browser window. Click on the "Mailbox" link in the top menu. Click on the email address you want to add. On the left-hand side of the page, click the "Settings" link. Under the "Mailbox Info" section, you can create up to 8 folders. Press the "Save" button to save your changes.

  • Can I connect to my Email Hosting with an IP address via an A record?

    Yes, you can connect to your Email Hosting account via an A Record; however this is not recommended as we cannot guarantee that the IP address will always remain the same. If you use the "Dynadot Hosting" setting, our system automatically updates any IP changes, but we are unable to do this for those with a custom DNS configuration, so the update would need to be done manually from within your account following these same instructions below. The current IP address used by our Email Hosting is 13.52.28.221, 13.57.119.71 and 54.153.83.56. Please be sure to enter the same records in the subdomain section. For your email to work, please include the MX record webhost.dynadot.com To prevent spoofing you may also include a TXT record "v=spf1 mx include:webhost-mail-out.dynadot.com include:spf.webhost.dynadot.com ~all" Please be aware it may take anywhere from 20 minutes to 24 hours for your DNS changes to propagate.

  • I am trying to create my domain email addresses in my Email plan, but the "Mailbox Admin" link does not appear. Why?

    If you're trying to create domain email addresses in your Email plan and the "Mailbox Admin" link doesn't appear, check to see if you already have email forwarding set up for your domain by following these steps: Sign in to your Dynadot account. Select the "Domains" tab in the main menu. Locate your domain and click the link listed in the "Name Server" column. After the page loads, you should see your current name server choice close to the top of the page. Click on the "Email Forwarding" tab. Click on the radio button next to the "Do Not Forward Email" option. Click the "Save Email Settings" button to save your changes. The "Mailbox Admin" link should now appear in your Email account. Learn how to set up email forwarding for your Email addresses instead.

  • How do I set up email forwarding for my Email plan?

    To set up email forwarding for your domain on our Email plan, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Click on the "Edit Website" link under the "Edit Site" column. A new page should open in a new browser tab. Click on the "Mailbox" tab in the main menu. Choose the email account you want to forward. Click on the "Settings" link at the bottom left-hand corner of the page. Look for the "Delivery Options" box at the bottom of the page. Click on the check box next to the "forward email to another email address" section and then enter the email address you want the email to forward to. If you wish, you can leave the "Deliver Email to Inbox" checked so that you can also receive email in that email's inbox while also forwarding to another email address. Press the "Save" button to save your changes. Learn how to set up email with your Email plan. You can also visit the Email FAQ section of our help files for more info about this awesome product, including how to set up your Email with various platforms such as Gmail, Mac Mail, your iPad and iPhone, and more. NOTE: These instructions are only for setting up email forwarding within our Email plan. You can also set up email forwarding for your domain email in the domain's name server settings.

  • How can I update my website using Microsoft FrontPage?

    To update your website using Microsoft FrontPage, please follow these steps: Retrieve your FTP log in information. In Microsoft FrontPage, open up the "File" menu at the top and click on "Open Site." Enter your account information as shown in the image below and then click the "Next" button: You can locate the folder on your hard drive where your web page files are stored in the new box. Make sure that the "Encrypted connection required (SSL)" box remains unchecked, then press the "Next" button: You should now be connected to your Dynadot Email Hosting account as shown below: At the top of box 1, you can locate the folder on your hard drive where your web page files are stored. In box #2, select the files you want to transfer to your Dynadot Email Hosting account and then press the arrow shown at #3. Your files will then be transferred into your account.

  • Can I connect to my Email account using a CNAME?

    Yes, you can connect to your Email account using a CNAME. To do this, please use the CNAME webhost.dynadot.com For your email to work, please include the MX record webhost.dynadot.com To prevent spoofing, you may also include a TXT record "v=spf1 mx include:webhost-mail-out.dynadot.com include:spf.webhost.dynadot.com ~all" Please be aware it may take anywhere from 20 minutes to 24 hours for your DNS changes to propagate. The benefit to using a CNAME vs. an A Record is that if the Email IP address is ever changed, you won't need to adjust your settings. You can also choose to simply use the "Dynadot Hosting" settings.

  • How do I set up my Email plan in Thunderbird?

    To set up your Email in Thunderbird, please follow these steps: Retrieve your POP3 and SMTP settings. Do not forget to enable remote access. Open Thunderbird and select "Email" under the "Create a new account" heading. Press "Skip This and Use My Existing Email." Enter your name, email address and password. Then, press "Continue." For Incoming, select "POP3." The server hostname should be "webhost.dynadot.com." The port should be 995. For SSL, choose "SSL/TLS." Authentication should be "Normal Password." The Outgoing setting should already be set to "SMTP." The hostname should be "webhost.dynadot.com." The port is 587. For SSL, choose "STARTTLS." Authentication should be "Normal Password." Be sure to enter your username (full email address) again at the bottom. Press "Done." Success! Your settings should look similar to what is shown below: Want to set up your Email plan on another platform? Check out these additional instructions: iPhone iPad Motorola Droid Gmail Microsoft Outlook Mac Mail

  • I have set up Email Hosting email on the Motorola Droid, but why is it sending from the wrong email address?

    You may have multiple email accounts set up on your Droid. If so, the Droid will send an email using the "default" account. You can change which account is the default by following these steps: On the Droid home screen, touch the applications tab (at the bottom of the screen). Touch Email. Touch Menu (icon at the bottom of the phone). Touch Accounts. All of your email accounts should be displayed here. If not, please touch Return (icon at the bottom of the phone). If the account has a checkbox next to it, this means it is the default. If you would like to change your default email, touch and hold the account that you would like to be the default. Scroll down and touch Account settings. Touch the checkbox for Default account. Your emails should be sent from this account from now on. If you do not want to change your default email account, you can still send from an account that is not the default by following these steps: On the Droid home screen, touch the applications tab (at the bottom of the screen). Touch Email. Touch Menu (icon at the bottom of the phone). Touch Accounts. All of your email accounts should be displayed here. If not, please touch Return (icon at the bottom of the phone). Touch and hold the account that you would like to send from. Touch Compose. The From address should be from the account you chose. Learn how to set up your Email Hosting email on the Motorola Droid Learn more about our Email Hosting

  • How do I create domain email addresses in my Email plan?

    To create domain email addresses for your Email package, please follow these steps: Sign in to your Dynadot account. Select "My Hosting" from the left-side menu bar. Click on the "Edit Website" link under the "Edit Site" column. A new page should load in a new browser window. Click on the "Admin" tab in the main menu and then on "Mailbox Admin" in the sub-menu. Find out why "Mailbox Admin" may not appear. Enter the email address in the provided form. Press the "Create New Mailbox" button to save your changes. Our Email plan supports an unlimited number of email addresses. Learn how to access your email and find out how to turn on a "catch all" email address, so you'll never miss an email just because of a typo! You can also visit the Email FAQ section of our help files for more info about how to set up your email with various platforms such as Gmail, Mac Mail, your iPad and iPhone, and more.

  • How do I set up my Email Hosting email in Microsoft Outlook?

    To set up your Email Hosting email in Microsoft Outlook, please follow these steps: Retrieve your POP3 and SMTP settings Open Outlook and enter your email address. Choose 'POP' as your account type. Under 'Incoming mail' enter 'webhost.dynadot.com' as your server and '995' as the port. Make sure the 'This server requires encrypted connection (SSL/TLS)' option is selected. Under 'Outgoing mail' enter 'webhost.dynadot.com' as your server and '587' as the port. From the 'Encryption method' drop-down, select the 'STARTTLS' option. Leave the 'Require logon using SPA' option unchecked. Hit the 'Next' button to complete your set-up. Your settings should look similar to what is shown below: A Record Example Note: If you already have Outlook set up with another email address, you will need to select 'Account Settings' from the 'File' menu and then select the 'Add new account' option before proceeding with the steps above. Want to set up your Email Hosting email on another platform? Check out these additional instructions: iPhone iPad Motorola Droid Gmail Thunderbird

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