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    Contact Records

    • How do I set or change the default Whois of a smart domain folder?

      To set or change the default Whois for a smart folder, please follow these steps: Sign in to your Dynadot account. Select "Folders" from the "Domains" drop-down menu. Click on the blue link under the "Set Whois" column. You should see your current Whois contact records for this folder on that page. Select the contact record you want from the drop-down menus. Click on the "Save Folder Contacts" button to save your changes. Saving this Whois information for your folder will not affect the domains in the folder unless you choose to synchronize the Whois contact records of all domains in your smart folder by clicking "Synchronize". You can also choose to automatically apply these Whois contact records to future domains that you add to your smart folder by clicking "Auto Apply." How do I create a smart folder? How do I move domains in and out of smart folders?

    • What is the difference between account information and contact records?

      The difference between account information and contact records is that your account information is used only for your Dynadot account while your contact records are used for the public Whois directory. If you edit your account information, it will only affect your account. It will not alter any of your Whois contact records. Therefore, it is possible to control what kind of contact information is displayed in the Whois directory while leaving your account information intact.* Since contact records are used for the public Whois directory, if you wish to change your Whois information, you must edit your contact records instead of your account information. Changing your account information will not affect any of your contact records. Furthermore, users can create multiple contact records while each Dynadot account can have only one set of account information. So, one account can have four contact records, but only have one set of account information. The only exception to this is when you create a new Dynadot account. When you create a new Dynadot account, your account information is used to create your first contact record. However, after your account has been created, both sets of information are stored and handled differently. Please note that when you update your account information you may receive an Account Info Verification email and, similarly, when you update your contact record(s) you may receive a Contact Record Whois Verification email per ICANN requirements. All contact records must contain accurate information as stated in our Service Agreement. *If you do not want your contact record information to show in the public Whois directory, you can use our domain privacy service.

    • What does it mean when you say "opt out of 60 day transfer lock"?

      Basically, if you don't opt out, then your domain will be locked for 60 days after any changes made to the Name, Organization, or Email field of your domain's contact record. This means that you will be unable to transfer your domain during the 60 days following the changes to your contact record. Please note that this opt out does not apply to the 60 day transfer lock that follows a new registration or transfer.

    • How do I check and choose which contact record should be viewable in the public Whois directory?

      To check which contact records your domain is using for the Whois directory, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Under the "Domain" column, click on your domain name (which should be a link). Choose the "Contacts" tab to the right of "Settings". Here, you can choose which contact record to display on the Whois directory and check which contact is currently in use. Press the "Save" button to save any changes. If you need to set more than one domain's Whois information, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "Contacts" from the "Bulk Action" list. Use the drop-down menus to choose the correct contact record you want to use. Press the "Save Settings" button to save your changes. Once you update your contact records for your domains, it might take a few days for the public Whois directory to update.

    • How do I request the Contact Record Whois Verification email to be sent again?

      To request a new Contact Record Whois Verification email, please follow these steps: Sign in to your Dynadot account. Select "Contact Records" from the "Domains" drop-down menu. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. Verify that your contact record details are correct, then scroll down to the "gTLD Verification" section. Click on the "Send Verification Email Now" button. If you fail to verify your Whois contact record within 15 days of receiving the original Contact Record Whois Verification email that went out to you, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified. If you are resending this email because you cannot manage your domains, we recommend following the verification instructions in the email as soon as you receive it, so you can regain control of your domains as quickly as possible.

    • How do I set my contact record for a specific domain?

      To update the contact record on a specific domain, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" tab in the main menu. Check the box next to the domain name(s) you wish to set and click on the "Contacts" icon. Select the Registrant, Admin Contact, Technical Contact, and Billing Contact you wish to use from the drop-down menus. Click on the "Submit" button to save your changes.

    • Why am I getting this Contact Record Whois Verification email and what is it?

      The Contact Record Whois Verification email, along with the similar Account Info Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, you are required to verify any Whois contact information that is attached to a generic top-level domain (gTLD), such as .COM. This email is sent out when you: create a new contact record and then select it for one or more of your gTLDs edit an existing contact record that is set to one or more of your gTLDs purchase a gTLD that will use your default contact record and it is unverified When you edit a contact record, you will be able to see if a Contact Record Whois Verification email was sent out after you hit "Save Contact." If an email was sent out, it will say so under the "gTLD Verification" section. This is also where you can choose to resend the verification email. You can see whether or not your Whois contact records are verified by visiting the "Contact Records" page from the "Domains" drop down in your Dynadot account. Here you will see a list of your contact records. If you look in the far right column, "gTLD Verified," you will see "Yes" if the contact record is verified, "No" if it is not verified and does not need to be (this could be true because the contact record is either unused by any TLDs or is being used by a non-gTLD), or "Verifying," which means the Contact Record Whois Verification email has been sent to you and you need to complete the verification. See an example below (click on it to enlarge): Domain Whois Contact Records in Dynadot Account You can also see if you have any Whois verifications in the notifications section of your Dynadot account. In this section, you can also see if you need to verify your account information via our Account Info Whois Verification email (the second row on the example below). gTLD Whois Verification in Dynadot Account Notifications If you fail to verify your Whois contact record within 15 days of receiving the Contact Record Whois Verification email, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified.

    • How do I create a new Whois contact record?

      Creating a new Whois contact record allows you to use different contact information for different domains. To create a new Whois contact record, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Contact Records" in the drop-down. Click on the "Create new contact record" button. Enter your contact information in the provided form. Click on the "Create Contact" button to save your changes. Now that your contact record is created, you can set your domains to use it. You can also choose to set it as your default contact record for the future. Please note that you may need to verify your contact record once it is being used by one or more of your domains. Want to set multiple domains to use your new contact record? Find out how to set up a smart folder and then set the Whois for a smart folder. Learn how to edit your contact records Learn the difference between account info and contact records

    • This domain has fake Whois information, how do I submit a complaint?

      If you believe a domain has fake Whois information, please email us at abuse@dynadot.com to submit your complaint. Please include as much information as possible to support your claim. Then, one of our account managers will investigate.

    • What are Whois contact records?

      Contact records are collections of contact information created to be displayed in the public Whois directory. Please note that if you do not want your contact record information to be available in the Whois directory, you will need to purchase domain privacy (this can be purchased with a registration or transfer, or added to a domain in your Dynadot account as long as domain privacy is allowed). When you first create your account, your account information is used to create your Whois contact record. However, from then on it is separate from your account information and must be updated separately from your account information (i.e. when you update your account information, it does not affect your Whois contact record). Find out more about the difference between account information and contact records. You can edit your contact record as well as create a new contact record within your Dynadot account. You can also select a default Whois contact record to use with future domain registrations and transfers. Find out how to see which contact records your domains are using for the Whois directory. Please keep in mind that all contact records must contain accurate information as stated in our Service Agreement.

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