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    Contact Records

    • How do I set or change the default Whois of a smart domain folder?

      To set or change the default Whois for a smart folder, please follow these steps: Sign in to your Dynadot account. Select "Folders" from the "Domains" drop-down menu. Click on the blue link under the "Set Whois" column. You should see your current Whois contact records for this folder on that page. Select the contact record you want from the drop-down menus. Click on the "Save Folder Contacts" button to save your changes. Saving this Whois information for your folder will not affect the domains in the folder unless you choose to synchronize the Whois contact records of all domains in your smart folder by clicking "Synchronize". You can also choose to automatically apply these Whois contact records to future domains that you add to your smart folder by clicking "Auto Apply." How do I create a smart folder? How do I move domains in and out of smart folders?

    • How do I edit my domain contact records listed in the Whois?

      To edit your contact records, please follow these steps: Sign in to your Dynadot account. Select "Contact Records" from the "Domains" drop-down menu. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. Edit your contact information in the provided form. Click on the "Save Contact" button to save your changes. Please note that if you update a Whois contact record that is being used for a generic top-level domain (gTLD), such as .COM, you will receive a Contact Record Whois Verification email from accounts@dynadot.com to your account email. (After you hit "Save Contact," you will see information about whether or not this email has been sent out under the "gTLD Verification" section.) You will need click on the link in the email to verify your contact record. Failure to verify your contact record within 15 days will result in the suspension of the domains attached to that contact record (your domains will be set to parking). Once you update your contact records for your domains, it might take a few days for the public Whois directory to update.

    • What is the difference between account information and contact records?

      The difference between account information and contact records is that your account information is used only for your Dynadot account while your contact records are used for the public Whois directory. If you edit your account information, it will only affect your account. It will not alter any of your Whois contact records. Therefore, it is possible to control what kind of contact information is displayed in the Whois directory while leaving your account information intact.* Since contact records are used for the public Whois directory, if you wish to change your Whois information, you must edit your contact records instead of your account information. Changing your account information will not affect any of your contact records. Furthermore, users can create multiple contact records while each Dynadot account can have only one set of account information. So, one account can have four contact records, but only have one set of account information. The only exception to this is when you create a new Dynadot account. When you create a new Dynadot account, your account information is used to create your first contact record. However, after your account has been created, both sets of information are stored and handled differently. Please note that when you update your account information you may receive an Account Info Verification email and, similarly, when you update your contact record(s) you may receive a Contact Record Whois Verification email per ICANN requirements. All contact records must contain accurate information as stated in our Service Agreement. *If you do not want your contact record information to show in the public Whois directory, you can use our domain privacy service.

    • What does it mean when you say "opt out of 60 day transfer lock"?

      Basically, if you don't opt out, then your domain will be locked for 60 days after any changes made to the Name, Organization, or Email field of your domain's contact record. This means that you will be unable to transfer your domain during the 60 days following the changes to your contact record. Please note that this opt out does not apply to the 60 day transfer lock that follows a new registration or transfer.

    • How do I update my Whois email address?

      You should always keep your Whois email address up-to-date as that is where important emails are often sent including domain transfer authorization emails, SSL approval emails, and more. To update your Whois email address, please follow these steps: Sign in to your Dynadot account. Select "Contact Records" from the "Domains" drop-down menu. If you have multiple contact records and aren't sure which one is being used by a certain domain, click on "Show" under the "In Use" column to see which domains use each contact record. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. Edit your email as well as any other contact information in the provided form. Click on the "Save Contact" button to save your changes. Please note that if you update a Whois contact record that is being used for a generic top-level domain (gTLD), such as .COM, you will receive a Contact Record Whois Verification email from accounts@dynadot.com to your account email. (After you hit "Save Contact," you will see information about whether or not this email has been sent out under the "gTLD Verification" section.) You will need click on the link in the email to verify your contact record. Failure to verify your contact record within 15 days will result in the suspension of the domains attached to that contact record (your domains will be set to parking). Once you update your Whois email address, it might take some time for the emails you need to come through.

    • How do I request the Contact Record Whois Verification email to be sent again?

      To request a new Contact Record Whois Verification email, please follow these steps: Sign in to your Dynadot account. Select "Contact Records" from the "Domains" drop-down menu. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. Verify that your contact record details are correct, then scroll down to the "gTLD Verification" section. Click on the "Send Verification Email Now" button. If you fail to verify your Whois contact record within 15 days of receiving the original Contact Record Whois Verification email that went out to you, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified. If you are resending this email because you cannot manage your domains, we recommend following the verification instructions in the email as soon as you receive it, so you can regain control of your domains as quickly as possible.

    • How do I set my contact record for a specific domain?

      To update the contact record on a specific domain, please follow these steps: Sign in to your Dynadot account. Select "Manage" from the "Domains" tab in the main menu. Check the box next to the domain name(s) you wish to set and click on the "Contacts" icon. Select the Registrant, Admin Contact, Technical Contact, and Billing Contact you wish to use from the drop-down menus. Click on the "Submit" button to save your changes.

    • Why am I getting this Contact Record Whois Verification email and what is it?

      The Contact Record Whois Verification email, along with the similar Account Info Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, you are required to verify any Whois contact information that is attached to a generic top-level domain (gTLD), such as .COM. This email is sent out when you: create a new contact record and then select it for one or more of your gTLDs edit an existing contact record that is set to one or more of your gTLDs purchase a gTLD that will use your default contact record and it is unverified When you edit a contact record, you will be able to see if a Contact Record Whois Verification email was sent out after you hit "Save Contact." If an email was sent out, it will say so under the "gTLD Verification" section. This is also where you can choose to resend the verification email. You can see whether or not your Whois contact records are verified by visiting the "Contact Records" page from the "Domains" drop down in your Dynadot account. Here you will see a list of your contact records. If you look in the far right column, "gTLD Verified," you will see "Yes" if the contact record is verified, "No" if it is not verified and does not need to be (this could be true because the contact record is either unused by any TLDs or is being used by a non-gTLD), or "Verifying," which means the Contact Record Whois Verification email has been sent to you and you need to complete the verification. See an example below (click on it to enlarge): Domain Whois Contact Records in Dynadot Account You can also see if you have any Whois verifications in the notifications section of your Dynadot account. In this section, you can also see if you need to verify your account information via our Account Info Whois Verification email (the second row on the example below). gTLD Whois Verification in Dynadot Account Notifications If you fail to verify your Whois contact record within 15 days of receiving the Contact Record Whois Verification email, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified.

    • This domain has fake Whois information, how do I submit a complaint?

      If you believe a domain has fake Whois information, please email us at abuse@dynadot.com to submit your complaint. Please include as much information as possible to support your claim. Then, one of our account managers will investigate.

    • What are Whois contact records?

      Contact records are collections of contact information created to be displayed in the public Whois directory. Please note that if you do not want your contact record information to be available in the Whois directory, you will need to purchase domain privacy (this can be purchased with a registration or transfer, or added to a domain in your Dynadot account as long as domain privacy is allowed). When you first create your account, your account information is used to create your Whois contact record. However, from then on it is separate from your account information and must be updated separately from your account information (i.e. when you update your account information, it does not affect your Whois contact record). Find out more about the difference between account information and contact records. You can edit your contact record as well as create a new contact record within your Dynadot account. You can also select a default Whois contact record to use with future domain registrations and transfers. Find out how to see which contact records your domains are using for the Whois directory. Please keep in mind that all contact records must contain accurate information as stated in our Service Agreement.

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