Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Contact Records

  • What does it mean when you say "make Dynadot my designated agent"?

    ICANN recently made some changes to their Inter-Registrar Transfer Policy (IRTP). One of these changes states that any time you make a company/name or email address change to your Whois contact record, both the old and new registrant must approve these changes. We will send one approval email to the "old registrant" - the original name, organization, and/or email in your contact record - and the other approval email will go to the "new registrant" - the new name, organization, and/or email you entered. Again, both emails must be approved for the changes to take effect unless Dynadot is set as your designated agent. This is why we recommend setting Dynadot as your designated agent. You can choose to opt out of having us as your designated agent at any time. If you want to opt out, please be aware that you will no longer be able to make changes to your contact records from within your account. Instead, you will need to email us at [email protected] and we will manually make the changes for you. Please note that in addition to the two approval emails discussed above, ICANN is also requiring us to send two notification emails - one to the "old registrant" and one to the "new registrant" - which will still be sent to you even if we are your designated agent. This ICANN policy change is separate from the verification email requirement implemented in January 2016. You can get more info about those changes below: Why am I getting this Account Info Whois Verification email and what is it? Why am I getting this Contact Record Whois Verification email and what is it?

  • How do I request the Contact Record Whois Verification email to be sent again?

    To request a new Contact Record Whois Verification email, please follow these steps: Sign in to your Dynadot account. Select "Contact Records" from the "Domains" drop-down menu. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. Unlock your account. Verify that your contact record details are correct, then scroll down to the "gTLD Verification" section. Click on the "Send Verification Email Now" button. If you fail to verify your Whois contact record within 15 days of receiving the original Contact Record Whois Verification email that went out to you, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified. If you are resending this email because you cannot manage your domains, we recommend following the verification instructions in the email as soon as you receive it, so you can regain control of your domains as quickly as possible.

  • I am trying to set my name servers, but the page just reloads when I click on it. Why?

    If you are trying to access your domain's name server settings and the page is simply reloading, this is because you need to verify your contact record. When you create a new contact record, you must verify it in our system. To do this, we send you an email with a link that you can use to complete the verification. This email is sent to the registrant email address indicated on that contact record. If you do not have this email, you can request to have the Contact Record Whois Verification email resent from within your account.

  • Why am I getting this Contact Record Whois Verification email and what is it?

    The Contact Record Whois Verification email, along with the similar Account Info Whois Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, you are required to verify any Whois contact information that is attached to a generic top-level domain (gTLD), such as .COM. This email is sent out when you: create a new contact record and then select it for one or more of your gTLDs edit an existing contact record that is set to one or more of your gTLDs purchase a gTLD that will use your default contact record and it is unverified When you edit a contact record, you will be able to see if a Contact Record Whois Verification email was sent out after you hit "Save Contact." If an email was sent out, it will say so under the "gTLD Verification" section. This is also where you can choose to resend the verification email. You can see whether or not your Whois contact records are verified by visiting the "Contact Records" page from the "Domains" drop down in your Dynadot account. Here you will see a list of your contact records. If you look in the far right column, "gTLD Verified," you will see "Yes" if the contact record is verified, "No" if it is not verified and does not need to be (this could be true because the contact record is either unused by any TLDs or is being used by a non-gTLD), or "Verifying," which means the Contact Record Whois Verification email has been sent to you and you need to complete the verification. See an example below (click on it to enlarge): Domain Whois Contact Records in Dynadot Account You can also see if you have any Whois verifications in the notifications section of your Dynadot account. In this section, you can also see if you need to verify your account information via our Account Info Whois Verification email (the second row on the example below). gTLD Whois Verification in Dynadot Account Notifications If you fail to verify your Whois contact record within 15 days of receiving the Contact Record Whois Verification email, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified.

  • Where do I submit my .CN documents for the audit?

    To submit your .CN documents, please follow these steps: Sign in to your Dynadot account. Select "My Domains" on the left-side menu bar and click "Contact Records" in the drop-down. Find the contact record you are trying to audit and click on the blue "none" link under the "Cnnic .Cn Audit" column. Select the 'Contact Type' that applies to you and fill all information requested. Click on the "Choose File" button to upload your document(s). Press the "Start Audit" button to start the audit. NOTE: If your contact record lists a business name, you will need to send official business documents such as Business License or Articles of Incorporation; along with photo ID for the audit. If only your name is under the contact record, and you are a Chinese citizen, you can send your government-issued photo ID or Passport. For other individual registrants, please send us a copy of your passport for the audit.

  • How do I check and choose which contact record should be viewable in the public Whois directory?

    To check which contact records your domain is using for the Whois directory, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Under the "Domain" column, click on your domain name (which should be a link). Choose the "Contacts" tab to the right of "Settings". You will be prompted to unlock your account. Once your account is unlocked, you can choose which contact record to display on the Whois directory and check which contact is currently in use. Press the "Save" button to save any changes. If you need to set more than one domain's Whois information, please follow these steps: Sign in to your Dynadot account. Make sure to unlock your account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "Contacts" from the "Bulk Action" list. Use the drop-down menus to choose the correct contact record you want to use. Press the "Save Settings" button to save your changes. Once you update your contact records for your domains, it might take a few days for the public Whois directory to update.

  • How do I edit my domain contact records listed in the Whois?

    To edit your contact records, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and then click "Contact Records" in the drop-down. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. You will be prompted to unlock your account. Click again on the link associated with the contact record you wish to edit in the "Name/Email" area. Edit your contact information in the provided form. Press the "Save" button to save your changes. NOTE: If you update a Whois contact record that is being used for a generic top-level domain (gTLD), such as .COM, you will receive a Contact Record Whois Verification email from [email protected] to your Whois registrant email (After you hit "Save", you will see information about whether or not this email has been sent out under the "gTLD Verification" section). You will need to click on the link in the email to verify your contact record. Failure to verify your contact record within 15 days will result in the suspension of the domains attached to that contact record (your domains will be set to parking). Once you update your contact records for your domains, it might take a few days for the public Whois directory to update.

  • How do I set my contact record for a specific domain?

    To update the contact record on a specific domain, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "Contacts" from the "Bulk Action" list. You will be prompted to unlock your account. Select the Registrant, Admin Contact, Technical Contact, and Billing Contact you wish to use from the drop-down menus. Click on the "Save Settings" button to save your changes.

  • This domain has fake Whois information, how do I submit a complaint?

    If you believe a domain has fake Whois information, please email us at [email protected] to submit your complaint. Please include as much information as possible to support your claim. Then, one of our account managers will investigate.

  • How do I set or change the default Whois of a smart domain folder?

    To set or change the default Whois for a smart folder, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Folders" in the drop-down. Click on the blue link under the "Whois" column. You should see your current Whois contact records for this folder on that page. Select the contact record you want from the drop-down menus. Press the "Save" or "Save and Apply to All Domains" button to save your changes. Saving this Whois information for your folder will not affect the domains in the folder unless you choose to "Save and Apply to All Domains". How do I create a smart folder? How do I move domains in and out of smart folders?

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