Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Contact Records

  • What is the difference between account information and contact records?

    The difference between account information and contact records is that your account information is used only for your Dynadot account while your contact records are used for the public Whois directory. If you edit your account information, it will only affect your account. It will not alter any of your Whois contact records. Therefore, it is possible to control what kind of contact information is displayed in the Whois directory while leaving your account information intact.* Since contact records are used for the public Whois directory, if you wish to change your Whois information, you must edit your contact records instead of your account information. Changing your account information will not affect any of your contact records. Furthermore, users can create multiple contact records while each Dynadot account can have only one set of account information. So, one account can have four contact records, but only have one set of account information. The only exception to this is when you create a new Dynadot account. When you create a new Dynadot account, your account information is used to create your first contact record. However, after your account has been created, both sets of information are stored and handled differently. Please note that when you update your account information you may receive an Account Info Verification email and, similarly, when you update your contact record(s) you may receive a Contact Record Whois Verification email per ICANN requirements. All contact records must contain accurate information as stated in our Service Agreement. *If you do not want your contact record information to show in the public Whois directory, you can use our domain privacy service.

  • What does it mean when you say "make Dynadot my designated agent"?

    ICANN recently made some changes to their Inter-Registrar Transfer Policy (IRTP). One of these changes states that any time you make a company/name or email address change to your Whois contact record, both the old and new registrant must approve these changes. We will send one approval email to the "old registrant" - the original name, organization, and/or email in your contact record - and the other approval email will go to the "new registrant" - the new name, organization, and/or email you entered. Again, both emails must be approved for the changes to take effect unless Dynadot is set as your designated agent. This is why we recommend setting Dynadot as your designated agent. You can choose to opt out of having us as your designated agent at any time. If you want to opt out, please be aware that you will no longer be able to make changes to your contact records from within your account. Instead, you will need to email us at [email protected] and we will manually make the changes for you. Please note that in addition to the two approval emails discussed above, ICANN is also requiring us to send two notification emails - one to the "old registrant" and one to the "new registrant" - which will still be sent to you even if we are your designated agent. This ICANN policy change is separate from the verification email requirement implemented in January 2016. You can get more info about those changes below: Why am I getting this Account Info Whois Verification email and what is it? Why am I getting this Contact Record Whois Verification email and what is it?

  • How do I request the Contact Record Whois Verification email to be sent again?

    To request a new Contact Record Whois Verification email, please follow these steps: Sign in to your Dynadot account. Select "Contact Records" from the "Domains" drop-down menu. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. Verify that your contact record details are correct, then scroll down to the "gTLD Verification" section. Click on the "Send Verification Email Now" button. If you fail to verify your Whois contact record within 15 days of receiving the original Contact Record Whois Verification email that went out to you, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified. If you are resending this email because you cannot manage your domains, we recommend following the verification instructions in the email as soon as you receive it, so you can regain control of your domains as quickly as possible.

  • I am trying to set my name servers, but the page just reloads when I click on it. Why?

    If you are trying to access your domain's name server settings and the page is simply reloading, this is because you need to verify your contact record. When you create a new contact record, you must verify it in our system. To do this, we send you an email with a link that you can use to complete the verification. This email is sent to the registrant email address indicated on that contact record. If you do not have this email, you can request to have the Contact Record Whois Verification email resent from within your account.

  • What does it mean when you say "opt out of 60 day transfer lock"?

    Basically, if you don't opt out, then your domain will be locked for 60 days after any changes made to the Name, Organization, or Email field of your domain's contact record. This means that you will be unable to transfer your domain during the 60 days following the changes to your contact record. Please note that this opt out does not apply to the 60 day transfer lock that follows a new registration or transfer.

  • How do I check and choose which contact record should be viewable in the public Whois directory?

    To check which contact records your domain is using for the Whois directory, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Under the "Domain" column, click on your domain name (which should be a link). Choose the "Contacts" tab to the right of "Settings". You will be prompted to unlock your account. Once your account is unlocked, you can choose which contact record to display on the Whois directory and check which contact is currently in use. Press the "Save" button to save any changes. If you need to set more than one domain's Whois information, please follow these steps: Sign in to your Dynadot account. Make sure to unlock your account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "Contacts" from the "Bulk Action" list. Use the drop-down menus to choose the correct contact record you want to use. Press the "Save Settings" button to save your changes. Once you update your contact records for your domains, it might take a few days for the public Whois directory to update.

  • How do I edit my domain contact records listed in the Whois?

    To edit your contact records, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and then click "Contact Records" in the drop-down. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. You will be prompted to unlock your account. Click again on the link associated with the contact record you wish to edit in the "Name/Email" area. Edit your contact information in the provided form. Press the "Save" button to save your changes. NOTE: If you update a Whois contact record that is being used for a generic top-level domain (gTLD), such as .COM, you will receive a Contact Record Whois Verification email from [email protected] to your Whois registrant email (After you hit "Save", you will see information about whether or not this email has been sent out under the "gTLD Verification" section). You will need to click on the link in the email to verify your contact record. Failure to verify your contact record within 15 days will result in the suspension of the domains attached to that contact record (your domains will be set to parking). Once you update your contact records for your domains, it might take a few days for the public Whois directory to update.

  • What are Whois contact records?

    Contact records are collections of contact information created to be displayed in the public Whois directory. Please note that if you do not want your contact record information to be available in the Whois directory, you will need to add domain privacy (this can be added with a registration or transfer, or added to a domain in your Dynadot account as long as domain privacy is allowed). When you first create your account, your account information is used to create your Whois contact record. However, from then on it is separate from your account information and must be updated separately from your account information (i.e. when you update your account information, it does not affect your Whois contact record). Find out more about the difference between account information and contact records. You can edit your contact record as well as create a new contact record within your Dynadot account. You can also select a default Whois contact record to use with future domain registrations and transfers. Find out how to see which contact records your domains are using for the Whois directory. Please keep in mind that all contact records must contain accurate information as stated in our Service Agreement.

  • Where do I submit my .CN documents for the audit?

    To submit your .CN documents, please follow these steps: Sign in to your Dynadot account. Select "My Domains" on the left-side menu bar and click "Contact Records" in the drop-down. Find the contact record you are trying to audit and click on the blue "none" link under the "Cnnic .Cn Audit" column. Select the 'Contact Type' that applies to you and fill all information requested. Click on the "Choose File" button to upload your document(s). Press the "Start Audit" button to start the audit. NOTE: If your contact record lists a business name, you will need to send official business documents such as Business License or Articles of Incorporation; along with photo ID for the audit. If only your name is under the contact record, and you are a Chinese citizen, you can send your government-issued photo ID or Passport. For other individual registrants, please send us a copy of your passport for the audit.

  • This domain has fake Whois information, how do I submit a complaint?

    If you believe a domain has fake Whois information, please email us at [email protected] to submit your complaint. Please include as much information as possible to support your claim. Then, one of our account managers will investigate.

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