Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.
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  • What is a Dynadot sub account?

    A sub account is a separate Dynadot account that can access another Dynadot account. This is useful for large businesses or web developers. Now, owners can allow others to manage their domains through a range of capabilities. To enable this feature, the first step would require a different/new Dynadot account. This account will have a different account-holder, username, account info, etc. Owners can select between three different access levels: 1. Domain Only - Enables the sub account to manage domains. 2. Auction Bids - Enables the sub account to bid on auction in Dynadot Aftermarket on your behalf 3. Domain and Auction bids - grants access to both domain and auction bids. NOTE: Payment and billing are hidden from all access levels and remain the owner's responsibility. How can I invite other accounts? Owner inviting staff: Sign in to your Dynadot account. On the left-hand side, select "My Info" and then "Sub Accounts" in the drop-down. Click on the "Add User" button. Enter the staff member's email address, select the access level, then click "Send Invite". An email will be sent to the staff member to confirm access within 48 hours. User requesting access to an account: Sign in to your Dynadot account. On the left-hand side, select "My Info" and then"Sub Accounts" in the drop-down. Click on the "Accounts I can access" tab. Click on the "Request Access" button. Enter the forum name, the email address associated with the owner's account, the access level, and then click "Send Request". An email will be sent to owner. NOTE: The owner must log into the same account that is associated with the Dynadot user and forum name. Once logged in, the owner can confirm, deny, and change access levels. How do I accept access from the owner? There are two scenarios: Scenario A: The recipient already has a Dynadot account. Scenario B: The recipient does NOT have a Dynadot account. For Scenario A: Open the invitation email from the email address sent from the owner. Click on "Sign in to confirm access". Sign in to your Dynadot account. Click on "Confirm Access". For Scenario B: Create your Dynadot account. After the security questions have been answered, please return to the email and click "Confirm Access". Log into your Dynadot account and confirm access. How do I accept access from the owner? Sign in to your Dynadot account. On the left-hand side, click "My Info" and then "Sub accounts" in the drop-down. Click on the "Accounts I can access" tab. Locate the account you would like to access and click "Access Now". You're now viewing the owner's account based on the permissions that have been enabled. A blue banner will display be displayed across your account showing your account. To log out of owner's account Click on the "Exit sub-account" button on the top right-hand side. You're now in your account.

  • I lost the password for my Dynadot account. Help!

    If you have lost or forgotten your Dynadot username or password, please follow these steps: Recover Your Username Go to Dynadot sign in page. Click the link Forgot Username?. Enter the email address that is associated with your Dynadot account Click the "Recover Username" button and we will send you an email. Please check the email to find your account username. Reset Your Password Go to Dynadot sign in page. Click the link Forgot Password?. Enter your account username Click the "Reset Password" button and we will email you instructions to reset your password.

  • How do I change my Dynadot account password?

    To change your Dynadot account password, please follow these steps: Sign in to your Dynadot account. Select "My Info" from the left-side menu bar and click "Account Settings" in the drop-down. In the 'Account Info' area please click on the "Edit Info" button Unlock your account and scroll down to the 'Change Password' section. You will need to enter your current password as well as your new password twice. Here are some password tips. Click on the "Change Password" button to save your new password. Unless you receive an error (likely due to your new password not matching in both entries), your password has been updated successfully.You will receive a message to the email address on file letting you know about the update. Please make sure the email address on file is accurate, so you can retrieve your password if you forget it in the future.After you have completed your account changes, make sure you relock your account by going to "Security" from the "My Info" drop down and clicking on the "Lock Account Now" button in the 'Account Lock' section. If you don't relock your account, our system will automatically relock it in 1 hour.

  • Someone stole my Dynadot account! How can I get it back?

    If this is the first time this has happened to you, we will make a one-time exception and help you get your Dynadot account back once you have proven that you are indeed the true account owner.In regards to any subsequent account break-ins, we cannot help you get your account back since you and you alone are responsible for the security of the account. Dynadot has invested a good amount of effort into maintaining the security of our system. It is the sole responsibility of the creator of the account to keep the account safe and secure. This is clearly stated in our Service Agreement under Part 1, Section 6, Account Security.We urge you to choose a password with a healthy mixture of numbers, letters, at least one symbol and also change it often to keep your account safe to avoid any account break-ins.

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