Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.


  • What is ASCII and what are ASCII vs. Non-ASCII characters in domains?

    ASCII, pronounced ask-ee, stands for the American Standard Code for Information Interchange. ASCII was originally based on the English alphabet and consists of 128 characters including A-Z, 0-9, punctuation, spaces, and other control codes that can be found on a standard English keyboard. These 128 characters are then assigned a number from 0 to 127 to represent them in data transfer from one computer to the other. While ASCII code was originally developed for teletypewriters (a device used to send and receive messages), it found broader application with the development of personal computers. ASCII and Non-ASCII Characters in Domain Names ASCII domains, much like ASCII in general, is based on the English alphabet. These domains are limited to only include the following characters: A-Z, 0-9, and dashes (-). Other types of punctuation, spaces, etc. are not allowed for these domains. ASCII domains are much more prevalent than non-ASCII character domains currently as non-ASCII domains were only just recently made available for public registration (around 2010). Examples of ASCII Character Domains Common examples of ASCII characters used in domains: .com .org .xyz .co Non-ASCII domains are commonly referred to as Internationalized Domain Names (IDNs). More recently, international domain extensions have also become available in a variety of languages and scripts. These types of domains allow for a much larger variety of characters to be included, which opens up the Internet to more people around the world through accessibility and use of other languages. In short, non-ASCII domains are not confined strictly to ASCII characters (A-Z, 0-9, and dashes), they allow for wide variety of unique characters. Examples of Non-ASCII Characters Examples of non-ascii characters used in international domain extensions: .भारत (used for websites in India) .网络 (the .NET equivalent in China) .קום (the .COM equivalent in Hebrew) .இந்தியா (meaning ‘Tamil’ for India, which is a language spoken in parts of India)

  • What is a domain name?

    Why, it's what we sell, of course! A domain name is essentially a name for an IP address of a website. Since IP addresses consist of a combination of numbers, domain names are a way for people to remember where a website can be found without having to memorize combinations of numbers and periods. We offer a variety of top-level domains (TLDs), such as the popular .COM. We support over 400 different TLDs including several country code TLDs (ccTLDs). See our full list of TLDs to find and register your perfect domain name today! Check out our domain categories

  • What is spoofing?

    Spoofing is when someone places an email address (which may be fake) they do not have access to in the "From" field to cover up their actual email address. This is often done to trick the recipient into thinking the email is from a friend, family member, or legitimate business. This commonly occurs in spam messages and is something to be aware of, especially if the email does not look like something that the person or business in the "From" field would send.

  • What is a Counter-Verification?

    A Counter-Verification is a signed and certified document that you submit to us in order to dispute a Copyright Complaint that a third party has lodged against you. By submitting a counter-verification, you are certifying under penalty of perjury any facts and/or evidence that refute the claims of copyright infringement regarding your domain name and/or website. A counter-verification must include all of the following: Your full name (first, middle, last). Your address (physical address, not a PO Box or mail service). Your telephone number, including country code if not the United States. Your fax number, if you have one (optional). Your email address. A submission of documents, evidence, and/or an explanation to negate the copyright infringement claim made against you. Your declaration that it is your good faith belief that the use of the material complained of is authorized by the copyright holder (aka the complainant), or otherwise permitted under the law, or that the complainant does not have a legally enforceable copyright claim. Your declaration, under penalty of perjury, that the information you are providing regarding the infringing material and the copyright is accurate. Your signature (may be electronically signed). Let us clarify the types of evidence we would accept to support your counter-verification with a few examples. We would accept, for instance, evidence that the complainants gave their express permission to you to republish or resell their materials. Also, we would accept identification of and copies of the text of a statute, law, or regulation recognized by either United States law or the International Berne Convention, that lawfully permits your use of the material. Still another example is if you can provide documents or proof that the complainant somehow does not own a legally enforceable copyright. If more than one copyright complaint has been lodged against you, we will require you to submit a separate counter-verification for each complaint. We must receive counter-verifications by the deadlines specified in our notices and emails. If we do not receive your documents in a timely fashion, you run the risk of your services being terminated. You may submit your counter-verification to us by fax, email, or postal mail, as follows: Fax: +1 (415) 869-2893 Email: [email protected] Mail: P.O. Box 345, San Mateo, CA 94401 Once we receive your counter-verification, we evaluate it for completeness and accuracy under the standards set forth above. If we determine that the counter-verification is satisfactory, then we may restore your services (if disabled), and/or request that the complainant seek a court or administrative order to disable your services.

  • What is Early Access General Availability?

    Early Access General Availability is a special period that is available for certain new TLDs before they officially launch into General Availability. Typically, this period lasts about a week and offers registrants the opportunity to register a domain name at a premium price before the official launch. The premium price is adjusted almost daily with the first day being the highest price and the last day being the lowest price (though the pricing is still higher than the general pricing will be at launch). Interested individuals, organizations, businesses, and others can register names on a first-come, first-served, non-restricted basis. Whether a new TLD participates in an Early Access Period is up to the central registry. Both Donuts and Rightside new TLDs typically have an Early Access Period before launch. For Donuts TLDs, each day of Early Access will begin at 16:00 UTC and end at 16:00 UTC the following calendar day. Rightside TLDs will start and end at 17:00 UTC. The hour will match the launch date hour shown on the TLD page. The following Early Access Period price table applies to Donuts and Rightside's program pricing only (and is subject to change per the registry): EA DAY Price Day 1 $12,000 Day 2 $3,000 Day 3 $1,200 Day 4 $600 Day 5-7 $150 or $225 Domains registered during Early Access Period are non-refundable and cannot be grace deleted. Domains registered during Donuts' or Rightside's Early Access Period have regular renewal and transfer pricing. To see if a domain is under the Donuts or Rightside central registry, visit that domain's TLD page and check the "Registry" section under the "Domain Information" table.

  • What is a ccTLD?

    A ccTLD is a country code top-level domain extension that is assigned to a country in the world. Each country has their own domain extension based on the ISO 3166-1 alpha-2 country codes. This means that all ccTLDs are only two characters, and all two character TLDs are ccTLDs. The first ccTLDs delegated were .US for the United States, .UK for the United Kingdom, and .IT for Italy in 1985. Although some ccTLDs are restricted to use only by citizens of said country (an example would be Canada's .CA), many have open registration policies. Some ccTLDs have even branded themselves for alternative usage. An example would be Tuvalu's .TV domain, which is branded for online video use. Because some ccTLDs are more often used in a general way, Google and other search engines see them as "gccTLDs" instead. Some ccTLDs also do not allow direct registrations. Instead you can only register a domain on the second-level of the ccTLD, known as ccSLD or country code second level domain. In addition, some ccTLDs offer both direct registrations and ccSLDs for registration. An example of a ccSLD would be .CO.UK and .CO.IN (both of these ccTLDs also allow direct registrations on .UK and .IN). Please note that there are a few exceptions to the rule that all ccTLDs are based on ISO 3166-1 alpha-2 country codes. One such exception is .UK as "GB" is the UK's ISO country code. See our list of ccTLDs What is a gTLD?What is a geoTLD?

  • What is a geographical top-level domain (geoTLD)?

    A geographical top-level domain or geoTLD is a top-level domain (TLD) that represents a geographical or regional area. An example would be .ASIA, which represents the Asian continent, or .NYC, which represents New York City. All geoTLDs consist of at least three or more characters. GeoTLDs are different from country code top-level domains (ccTLDs). ccTLDs are only two characters and represent countries based on ISO country codes. GeoTLDs can represent cities, provinces, territories, continents, and more. They are considered generic top-level domains (gTLDs) and as a result, they are typically not given regional targeting by search engines. See a list of geographical TLDs that Dynadot supports

  • What is a domain restore? Why does it cost so much in comparison to a domain renewal?

    A domain should be renewed before its expiration date. If the domain expires, you can still renew it after the expiration date for a certain grace period (typically 40 days). These renewals are at the regular renewal price until the last 10 days of the renewal grace period during which we charge a $10 late renewal fee. If you do not renew the domain within the grace period, then the domain is deleted. Dynadot would no longer control the domain name and it can no longer be renewed. After a certain redemption period (typically 30 days), the domain is released back to the public and anyone can register it. If you decide you still want the domain within the redemption period, you need to restore it. This is a time-consuming process that is not automated. We actually have to submit paperwork to complete the restore. Most of the price you pay goes to the central registry, not us. All restores include a 1-year renewal. A domain restore should not be confused with a backordering service. A domain restore is for domains that have been registered by Dynadot, but were deleted after the renewal grace period since the owner did not renew the domain. This is only for our customers who wish to restore a domain they had registered with us, but forgot to renew the domain after it expired. See our TLD List to find out the renewal grace period of each domain extension. Learn more about the domain lifecycle

  • What are internationalized country code top-level domains (IDN ccTLDs)?

    Internationalized country code top-level domains (IDN ccTLDs) are ccTLDs that use their native country's non-Latin script. For example, China's ccTLD is .CN and its IDN ccTLD is .中国, which translates to "China" in Chinese. Unlike the ccTLDs, which are based on ISO country codes, IDN ccTLDs have more variation in their set up - some are codes and some are full words. In addition to IDN ccTLDs, which are specifically tied to a country, there are also IDN TLDs, which are more general. Both of these types of TLDs help open up the Internet to more people from around the world who do not speak or read a Latin-based language. There are also IDNs or Internationalized Domain Names, which refer to the section of the domain name that is to the left of the dot. Both ASCII and non-ASCII character TLDs offer IDN registrations. What internationalized domain extensions in other languages do you offer?What is punycode?

  • What is a ccSLD?

    A ccSLD is a country code second-level domain. Second-level domain (SLD) refers to the part of the domain name that is to the left of the dot and, in this case, what is to the right of the dot is a ccTLD, or country code top-level domain. For example, .UK, the ccTLD for the United Kingdom allows registrations on .CO.UK, .ORG.UK, and .ME.UK - all of which are ccSLDs. Dynadot supports the following ccSLDs: ccTLD ccSLD .AG .COM.AG.NET.AG.ORG.AG.CO.AG.NOM.AG .AT .CO.AT.OR.AT .BZ .COM.BZ.NET.BZ.ORG.BZ.CO.BZ .CN .COM.CN.NET.CN.ORG.CN .CO .COM.CO.NET.CO.NOM.CO .IM .COM.IM.NET.IM.ORG.IM.CO.IM .IN .NET.IN.ORG.IN.CO.IN.IND.IN.GEN.IN.FIRM.IN .LC .COM.LC.NET.LC.ORG.LC.L.LC.P.LC .MX .COM.MX .PH .COM.PH.NET.PH.ORG.PH .PL .COM.PL.NET.PL.ORG.PL.INFO.PL.BIZ.PL .SC .COM.SC.NET.SC.ORG.SC .SO .COM.SO.NET.SO.ORG.SO .UK .CO.UK.ORG.UK.ME.UK .VC .COM.VC.NET.VC.ORG.VC What is a third-level domain?What is a subdomain?



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