Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Definitions

  • What is Landrush period?

    A Landrush period is a special period during which registration for a new TLD that has not yet launched is available either to a special group or at a special (usually premium) price. The Landrush period typically takes place after the Sunrise period. Following Landrush period is typically either a Early Access Period or General Availability for the new TLD. Can I register domains through Dynadot during a new TLD's Landrush period? What are the launch phases of a new TLD?

  • What is a "Catch-All" email address?

    A "Catch All" email address is one that you can set up to receive any email sent to any address on your domain. For example, if you only have [email protected] set up, but you have it set as your catch all email, then you will also receive emails to [email protected], [email protected], as well as any typos. Setting up a catch all email is a good idea to ensure that you don't miss any emails sent to your domain. It is especially good if your name is something that is often misspelled. Learn how to set a catch-all email address in our Website Builder Learn how to set a catch-all email address in our Email plan

  • What does it mean when a website is cached and how do I clear my cache?

    Caching is the temporary storage of web documents such as HTML pages and images. Basically, your web browser stores copies of web pages you've visited recently to reduce its bandwidth usage, server load, and lag. This could be why your website is offline, why it seems like your name servers still aren't set, or why you can't see the changes you've made to your website. If you suspect this is the case, you can first try clicking "refresh" on your browser a few times. If this still does not work, you can clear your browser's cache to see if that is the problem. Each browser is different, but here are some links to the most popular browsers cache clearing instructions: Chrome Firefox Safari Internet Explorer Opera If any of these links don't provide the information you need to clear your cache, there are many other resources online that can help. You can see an un-cached view of your website, using our snapshot tool. Another good tip is to visit the website on a device after turning OFF the wifi. This should get you a real-time view page and confirm a local caching issue on the original machine.

  • What is a brand TLD?

    A brand TLD is a top-level domain that is a brand or corporation name. With the launch of ICANN's new gTLD program, they allowed brands to apply for their own TLD. For example, Visa has .VISA, Ferrari has .FERRARI, McDonalds has .MCDONALDS, and many, many more. In most cases, brand TLDs will be restricted to brand usage only (though this is up to the individual brand). As a result, Dynadot does not support any brand TLDs. We do, however, support over 500 TLDs (including many new TLDs). See our full list and find your dream domain today!

  • What is a domain investor or domainer?

    A domain investor, also known as a domainer, is someone that registers domains as an investment. Domains are Internet real estate and there is only one of each domain name available per top-level domain (TLD), i.e. there is only one dynadot.com. Since we own dynadot.com, the only way for someone else to own this domain is to purchase it from us or to try and register it if we don't renew it and it becomes available again. A domain investor registers domains they deem valuable with the hope to resell them for more money to an interested party. There have been many valuable domains sold over the years - some for millions. The most expensive domain sold (as of this writing) is CarInsurance.com for $49.7 million. If you're interested in learning more about domain investing or potentially getting into the domain investing world, check out our detailed guide on domain investing that covers the topic in much more detail.

  • What does it mean when a domain is in "Registrar Lock" status?

    A domain in "Registrar Lock" status means the registrar for that domain has locked the domain to prevent any unauthorized domain transfers as well as any changes made to that domain's settings. Usually, the actual registrant has a setting in their account that allows them to lock or unlock their domain at will (this is the case with Dynadot accounts). A domain can also be in registrar lock mode if the domain has already expired. At this point, usually the domain cannot be transferred to another domain registrar, and you will need to renew the domain with the current domain registrar.

  • What is the Internet?

    The Internet is a network of computers which send and receive information from each other. These computers are located all over the world. The two principal name spaces in the Internet are Internet Protocol (IP) addresses and the Domain Name System (DNS). Both of these are maintained by the Internet Corporation for Assigned Names and Numbers (ICANN).

  • What does the "Target" tab mean when setting a link in your website builder?

    When you link text within our website builder, you may notice that there is a tab labeled "Target" in the link settings pop up. Targeting allows you to control where the new page is displayed when the user clicks on your link. Here is a breakdown of what each link target setting means: <not set>: This is the default setting, which means you haven't selected a "target" for your link. <frame>: This will open your link in a new window the first time, then if it's clicked a second time, it will simply load the link in the same window without opening a new window. <popup window>: This will make your link load in a popup window. If you select this option, you can also select certain "Popup Window Features" to use with it. New Window (_blank): This will open your link in a new window on the user's browser, keeping your website open in another window. Topmost Window (_top): If you are using iframe* on your website, this will open your link in the topmost or main window of the user's browser. Same Window (_self): If you are using iframe on your website, this will open the link within the same frame. Parent Window (_parent): If you are using iframe on your website, this will open your link one frame level from where it is located. For example, if you have 5 frames, your link will open in frame 4. *iframe is a window within a window (aka a HTML document inside an HTML document). This is something that you would have to add to your website builder through our code editor. An example of an iframe is our webpage snapshot tool, which can be used to see an un-cached view of a website.

  • What is Dynadot DNS?

    Dynadot DNS is a domain name server setting in which you use our name server software to resolve the IP address for your domain. In this case, however, you are the person setting the IP address for your domain and your mail servers for your domain. Therefore, the IP address you enter will need to be the IP address of a web server that will respond to web requests for your domain. We can map both "mydomain.com" and "www.mydomain.com" to an IP address that you specify. If you have a web server at this IP address, you can now host a website. If you have an email server at this IP address, you can now receive email. You can also specify up to 5 MX records if you want your email to go to a different location than web requests. Alternatively, you can set up to 10 email aliases (including catch-all email forwarding) to forward your domain's email to an existing email address. We also allow you to specify up to 50 subdomains using A records and CNAME records. For example, you can set the IP address or target host for "ftp.mydomain.com". Wildcards are allowed for A records. You can also specify 5 TXT records with our DNS setting. Learn how to set up DNS for your domain

  • What is a central registry (AKA domain name registry)?

    We are considered a domain name registrar and we partner with several domain name registries, also known as central registries, to provide a variety of top-level domains (TLDs). A central registry is a company that maintains a database of all the domain name registrations for a TLD. They also store the DNS and Whois records for that TLD. You can find the registry info for each of our TLDs on their individual pages under the "Domain Information" section towards the bottom of the page. For example, you will see that the registry for .COM is Verisign. Many registries support more than one TLD. Verisign also supports .NET, .TV, and .CC. Find out more about the "3 R's" of the domain industry: registries, registrars, and resellers.

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