Who can I contact if I am not happy with the customer service I received?

At Dynadot, we take feedback very seriously and encourage customers to contact us to escalate an issue if they are not happy with the level of customer service received.

If you wish to escalate an issue, please submit a ticket to us by emailing appeals@dynadot.com. Please include as much detail about the issue as possible, such as the associated account ID and order ID, and the date, method of contact, and name of the customer service representative you were originally assisted by. This will allow us to investigate the problem in full. Our management team will acknowledge your complaint within 24 business hours and aim to resolve any issues you have within 10 business days.