When you refund a customer's order from within your Website Builder shopping cart editor, you will be given the option to send out a order refunded email to them.

To send your customer an "order refunded" email, please follow these steps:

1. Go to the orders section of your shopping cart editor.
2. Click on the order that you want to cancel.
3. Click on the "Cancel" button.
4. Check off the "Send a notification email to the customer" box.
5. Click "Confirm" to cancel the order and send an order cancelled email to your customer.

• How do I edit my shopping cart's automatic order emails?
• What are the variables that I can use for my Website Builder shopping cart's order notification emails?
• What is the difference between refunding an order and cancelling an order?