It's my account! Why do you need me to send in identification?
We take your account security very seriously and have invested a great amount of resources and effort into making sure our system is safe and secure for our users by using state-of-the-art technology.
If a hacker were to gain access to your email account, it would not take much work for them to submit password lookups for any other account that is associated with your email address. Something as simple as a password lookup has resulted in domains being stolen from their owners or having their website traffic hijacked.
Fortunately, Dynadot has added several layers of security to try and prevent hackers from stealing your valuable domains. These include your "birthday," secret question and answer, Google Authenticator, and SMS security.
When we may ask you to send photo identification to confirm who you are:
- You have forgotten your "Birthday"
- You have forgotten or have entered in an incorrect secret answer
- You have lost your cellphone or need to reset your Google Authenticator or SMS settings