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How do I submit a “Forgot Security PIN” request?

Dynadot takes your account security seriously. This is why we ask you to enter a "Security PIN" on your first login. Please ensure you remember your "Security PIN" entered as it will be required when unlocking your account.

If you have forgotten your "Security PIN," you need to submit a "Forgot Security PIN" request by following these steps:

  1. Sign in to your Dynadot account.
  2. Select "My Info" from the left-side menu bar and click "Security" in the drop-down.
  3. Click on the "Unlock Account" button next to the "Account Lock" section.
  4. Click on the "Forgot Security PIN" link.
  5. Enter the information in the provided form.
  6. Press the "Submit Request" button to submit your request.

A manager will then contact you via email regarding your request. Please note that it can take up to 2 business days to process your request; however, it is usually faster. You may be asked to send in identification to prove you are the account owner.



Note: As of November 28th, 2023, our 'Birthday' account unlock system has changed to a 'security PIN' unlock code. By default, your security PIN will align with your previous birthday, following this format: month/day (MMDD).
For example, if your birthday date was set to March 15, your new security code will be 0315.


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