Dynadot Help

Complaint

• What is spam?

  "Spam" is email that is both unsolicited and in bulk. Unsolicited means that the recipient has not granted permission for the message to be sent. Bulk means that the same message has been sent to many people, usually all at once.An email that is unsolicited but not sent in bulk is fine, such as asking about a product before buying it. An email that is sent in bulk but not unsolicited is fine, such as sending a newsletter. But sending an email that is both unsolicited and in bulk is spamming.Dynadot does not allow its services to be used for the transmission of spam. See our spam policy for more info.

• What is a Counter-Verification?

  A Counter-Verification is a signed and certified document that you submit to us in order to dispute a Copyright Complaint that a third party has lodged against you. By submitting a counter-verification, you are certifying under penalty of perjury any facts and/or evidence that refute the claims of copyright infringement regarding your domain name and/or website.A counter-verification must include all of the following: Your full name (first, middle, last). Your address (physical address, not a PO Box or mail service). Your telephone number, including country code if not the United States. Your fax number, if you have one (optional). Your email address. A submission of documents, evidence, and/or an explanation to negate the copyright infringement claim made against you. Your declaration that it is your good faith belief that the use of the material complained of is authorized by the copyright holder (aka the complainant), or otherwise permitted under the law, or that the complainant does not have a legally enforceable copyright claim. Your declaration, under penalty of perjury, that the information you are providing regarding the infringing material and the copyright is accurate. Your signature (may be electronically signed). Let us clarify the types of evidence we would accept to support your counter-verification with a few examples. We would accept, for instance, evidence that the complainants gave their express permission to you to republish or resell their materials. Also, we would accept identification of and copies of the text of a statute, law, or regulation recognized by either United States law or the International Berne Convention, that lawfully permits your use of the material. Still another example is if you can provide documents or proof that the complainant somehow does not own a legally enforceable copyright.If more than one copyright complaint has been lodged against you, we will require you to submit a separate counter-verification for each complaint.We must receive counter-verifications by the deadlines specified in our notices and emails. If we do not receive your documents in a timely fashion, you run the risk of your services being terminated.You may submit your counter-verification to us by fax, email, or postal mail, as follows:Fax: +1 (415) 869-2893 Email: [email protected] Mail: P.O. Box 345, San Mateo, CA 94401 Once we receive your counter-verification, we evaluate it for completeness and accuracy under the standards set forth above. If we determine that the counter-verification is satisfactory, then we may restore your services (if disabled), and/or request that the complainant seek a court or administrative order to disable your services.

• What is spoofing?

  Spoofing is when someone places an email address (which may be fake) they do not have access to in the "From" field to cover up their actual email address. This is often done to trick the recipient into thinking the email is from a friend, family member, or legitimate business. This commonly occurs in spam messages and is something to be aware of, especially if the email does not look like something that the person or business in the "From" field would send.

• I am a Dynadot customer, but a third party told you that I am violating their copyright. What can I do to defend myself?

  If a third party submits a Copyright Complaint to us against your domain, we will send you an email notification of such receipt. The email will most likely come from [email protected]. If you receive email notification of a copyright complaint and investigation, you may dispute the claim of infringement. One of the things we may ask from you is that you submit to us a Counter-Verification, which is your signature-certified declaration refuting the contents of the copyright complaint.Is one of our customers violating your copyright? Find out more about what we can do to help you.

• This domain has fake Whois information, how do I submit a complaint?

  If you believe a domain has fake Whois information, please submit your complaint from this page https://www.dynadot.com/report-abuse and include as much information as possible to support your claim. Then, one of our account managers will investigate.

• What is your Spam Policy?

  Dynadot does not allow its services to be used for the transmission of spam. If we receive any complaints about your domain being used to send spam, we will promptly start an investigation. First, you will receive an email warning from us notifying you that we have received a spam complaint for your domain(s), and asking you to stop sending spam.If you choose to ignore our warning and continue to send spam, we will deactivate your domain or disable your entire Dynadot account (depending on the severity of the situation). You will no longer be able to control the name servers for your domain(s), and instead an error page will appear in its place. You will not receive a refund or an account credit.To report a domain that has sent spam, please submit a spam complaint.

• Does Dynadot keep a domain portfolio?

  No, Dynadot does not and has never kept a domain portfolio.In addition to dynadot.com, we also own additional domains that make sense for us to own as a business. This includes misspellings of dynadot such as the common typo "dyandot.com" and dynadot itself on other top-level domain extensions such as dynadot.net and dynadot.domains. Most of these domains are simply being forwarded back to our main website.One fun domain that we own is our custom short link, dyna.me. You'll see this used to link back to our website on our social media pages including Facebook and Twitter.You may notice Dynadot's contact information show up in the Whois of many domains. This is because the domain is registered with us and the owner has chose to use our domain privacy service, which replaces their contact information with ours. If you are interested in getting in touch with the owner of that domain, please submit a request by using the "Contact Domain Holder" link at the bottom. Please note that contacting the domain owner this way does not guarantee a response.

• One of your customers is violating my copyright. Will Dynadot help me?

  Dynadot respects the intellectual property rights of others and is committed to protecting such rights where they exist.If you believe your copyright or other intellectual property right is being violated by one of our customers, please submit a Copyright Complaint. Be sure to forward us any evidence or proof of infringement so that we may better serve you. We will initiate an investigation and take action where we find conclusive proof of infringement. Please be aware that in some cases we may require you to provide us with a court order or administrative order before we are able to assist you. We reserve the right to take no action on copyright complaints without the backing of an order issued by a court of law or an administrative body.You may also obtain resolution by contacting the domain or website owner directly and demanding that they "cease and desist." You can find out who the owner is by using our Whois Lookup. If the owner is using our domain privacy, you can call, email, or mail them at the contact information provided and we will forward your message on to them. We encourage all complainants to utilize this approach before submitting a formal copyright complaint to Dynadot.Has someone claimed you're violating their copyright? Find out what you can do to defend yourself.