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  • How do I send the order fulfilled email notification from within your Website Builder's shopping cart?

    Our Website Builder shopping cart system includes four customized order emails. Three of the four emails are optional to send and they can be used or not used on a per order basis. To send your customer an "order fulfilled" email, please follow these steps: Go to the orders section of your shopping cart editor. Click on the order that you want to fulfill. Click on the "Fulfill" button. Enter the shipping information including tracking number and carrier. Check off the "Send a confirmation email to the customer for this shipment" box. Click "Confirm" and an order fulfillment email with this information will be sent out to your customer. How do I edit my shopping cart's automatic order emails? What are the variables that I can use for my Website Builder shopping cart's order notification emails?

  • How do I add a search box to my Website Builder?

    To add a search box to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon on the left-hand tool bar. Click on and drag the "Search" icon to the place you want it to appear on the page. To move your text box, click out of it if your cursor is blinking, then hover over the box and use the "Move" icon that appears in the top-left corner of the text box to drag it to a new location. To remove the text box, click out of it if your cursor is blinking, then hover over the box and use the "Trash" icon that appears in the top-left corner. To save your changes, click on the "Save" button at the top left of the page. Want to make other additions to your Website Builder? Learn how to add a contact form and a map.

  • How do I add the video background feature to my Website Builder?

    The video feature allows you to put a video as your header. The header is most likely the first thing your viewers will see, so it's a great place to feature an eye catching video. This great feature will allow you to promote specific things in your video. To get access to this new feature, you must have either a Pro or Business plan. How to add the video header background feature: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. At the top of your page, you will find the header section. If you hover your mouse over it, you will see two options that pop up: header design & header size. Click on the "Header Design" button, then click on "Background". Here you will see three options that you can choose from: image, carousel & video. Click the "Video" button and paste your video link from any video hosting site. Click "Save" as well as the "Save" button on the top of the page. You should now see the video in your header. To see this live on your website, hit "Publish". How do I add the carousel background feature to my Website Builder?

  • How do I remove or customize the footer message "Powered by Dynadot" from my website on your website builder?

    The footer message "Powered by Dynadot" cannot be removed if you are using the free version of our Website Builder. If you want to remove it or create a custom footer, you can upgrade to our Pro plan ($5/month) or our Business plan ($15/month). Once you have upgraded your plan, please follow these steps to customize or remove your footer: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to edit. Click on the "Settings" icon on the left-hand tool bar. Click on the "General" tab. Enter your custom footer message under the "Footer Message" section. You can also choose to remove the footer altogether by removing the check next to "Show Footer Message." Click on the "Save Settings" button to save your changes. Learn how to set the background of your footer or change the font, color, size, and more of your footer text.

  • How do I change the name of my email inbox folders on your Website Builder email platform?

    Our Website Builder's business plan has email built right in! We make it easy to keep your email organized with folders. Our default folder name is "folder_0," to change the name of your email folders, please follow these steps: Sign in to your website builder email. Click on the "Settings" icon (the one that looks like a gear) in the top-right corner of the page. Scroll down to the "Folders" section. You will see 8 folders available to use and rename. Replace the default "folder_0" with the folder name you want to use. If you don't need all 8 folders, simply remove the default name and leave it blank to remove it from the left-hand bar. Click "Save" at the bottom of the "Folders" section to save your changes. How do I create email addresses in my Website Builder business plan?

  • Does your Website Builder shopping cart deal with shipping?

    Yes, our Website Builder's shopping cart has a built in shipping system within our editor. You can ship to every country in the world. Our system allows you to define your shipping rates based on shipping zones. You can add shipping zones that you want to ship to within our editor. To add a shipping zone, follow these instructions: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the shipping tab. Click "Add shipping zone". Enter the zone name (this is for internal use and can be whatever you want). Then, enter the country you want to ship to. A list of countries should show below. Once you've selected a country, the system may also show states or provinces below the country name. If you don't want to include a certain state or province, you can click on it to remove it. Once you are done, click the "Save" button at the top of the page. After you hit save, a place to add your shipping rates should appear. To add shipping rates follow these instructions: Follow the instructions above, then click on "Add rate". Choose what you want to base your shipping on from the drop down. Options are free shipping, based on order price, and based on order weight. Give your shipping rate a name (this name will be displayed to the customer at checkout). Depending on what you've selected from the drop down, you will either have a place to input the minimum weight or minimum price and maximum weight or maximum price. If you want your maximum weight or price to be unlimited, use the unlimited toggle under "Maximum". Finally, input the shipping cost and click the "Save" button. You can enter as many shipping rates as you want for each shipping zone. Please note that you will need to set up shipping zones before you can set up taxes. You will need to purchase our Website Builder Business Plan in order to get access to our shopping cart feature. There are many additional features that our Business Plan offers including seamless email integration and unlimited everything.

  • I've added a background image to my Website Builder. What do the background image options mean?

    There are a few options that are available to you after you've uploaded a background image in our Website Builder. If you've uploaded a header background image, you can access these options by following these steps: Sign in to your Dynadot account. Click on the "Website Builder" tab on the main menu. Click on the "edit" link next to the website builder you want to use. Click on the "Design" icon (the one that looks like a paint brush) on the left-hand tool bar. Click on "Background Position" under the "Header" section. If you've uploaded any other background image (for your whole site or cover section), you can access these options in the same place that you uploaded the image. After you've uploaded your background image, the options will appear below it. Here is more information about these options: Position: This allows you to adjust the position of the background image. The options include top left, center, right; center left, center, right; and bottom left, center, right. We recommend trying a few of the options to see where your image looks best. Size: The size of your background image. Options include auto, cover, and contain. Repeat: Whether or not your background image repeats on your website. The options are none, no repeat, repeat, repeat-x (repeat along the x-axis only), repeat-y (repeat along the y-axis only) Fixed: This allows you to choose whether your image is fixed or scrolls. If you select "fixed" then as you scroll, your background image will not move. If you select scroll, then your background image will move as the user scrolls up and down your page.

  • Is there a way to keep track of my inventory within your Website Builder's e-commerce shopping cart feature?

    Yes, our Website Builder e-commerce shopping cart makes it easy to keep track of inventory. When you add products to your inventory, you can put in how many you have in stock. Then, when someone places an order, our system will automatically adjust the number in stock based on the number ordered. For example, let's say you have 5 mugs in stock. If a customer orders 2, your inventory will automatically change to 3. This way, you won't have to worry about manually changing the number of items you have in stock! When an order is cancelled, you will also have the option to replace the item in your inventory and our system will update accordingly.

  • How do I access my Website Builder?

    Dynadot's Website Builder can help you create a website with easy-to-use, intuitive tools that require no coding. Plus, we offer five free pages to start! If you've already created a Website Builder in your Dynadot account, please follow these steps to access it: Sign in to your Dynadot account. Select the "Website Builder" tab in the main menu. Click on the "edit" link next to the website builder you want to access. A new page should load in a new browser tab. What are your Website Builder plans and prices? How do I publish my website in your website builder?

  • What is the difference between refunding an order and cancelling an order in your Website Builder shopping cart?

    Our Website Builder shopping cart makes it easy to manage orders from your online store. The shopping cart is available with our Website Builder Business plan. Cancelling an order can only be done before the product is shipped or "fulfilled" as our system calls it. Cancelling an order will automatically refund the customer in the full amount - including any shipping or taxes paid. Refunding an order is really more like returning an order. You can only use our refund tool after an order has been shipped or fulfilled. This tool allows you to refund part of an order (cancelling an order only refunds the full amount). For example, if someone ordered two products, but only wanted to return one, you could refund them for the product they are returning only. Our system also gives the choice whether or not to refund the shipping. How do I view my orders? How do I cancelled an order? How do I refund an order?

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