Dynadot Help

Website Builder

• How do I add a contact form to my Website Builder?

  To add a contact form to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon on the left-hand tool bar. Click on and drag the "Contact" icon to the place you want it to appear on the page. To move your text box, click out of it if your cursor is blinking, then hover over the box and use the "Move" icon that appears in the top-left corner of the text box to drag it to a new location. To remove the text box, click out of it if your cursor is blinking, then hover over the box and use the "Trash" icon that appears in the top-left corner. To save your changes, click on the "Save" button at the top left of the page. Once you have successfully added your contact form, you should set the email address for your contact form, so you can receive messages at the email address of your choice. Please note that if you do not set a specific email, contact form messages will be sent to your Dynadot account email. The contact form asks for first and last name, email, and message. The form cannot be changed to include other options at this time. Want to make other additions to your Website Builder? Learn how to add a search box and a map.

• How do I set up the email address where I want my contact form messages to go on your Website Builder?

  Our Website Builder offers an easy to way to add a contact form to your website no matter what plan you're using. The default email address to receive your contact form messages will be the same as your Dynadot account email. If you want to change the email address, follow these instructions: Log into your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the settings "gear" icon on the left-hand tool bar. Go to the "General" tab at the top. Add in the email address you want to the "Contact Form Email" section and click "Save Settings" at the top of the page.

• How do I add a video to my Website Builder?

  To add video to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select "My Websites" from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon on the left-hand tool bar. Click and drag the "Video" icon to the section you want it to appear on the page. After you have placed it, the "Video Settings" box will pop-up. Paste the URL of the video you would like to embed. You can also choose to upload a custom thumbnail of the video if you want (it will need to be uploaded in as an image file). Click on the "Save" button. Your video will appear where you added it on the page. Click on the "Save" button at the top-left of the page to save all your changes. NOTE: We only support YouTube and Vimeo videos at this time. Once your video appears on your Website Builder, you can edit it by following these steps: To replace the video or change your video's custom thumbnail, click on the "Settings" icon that appears in the top-right corner of the video. To move the video, click on the "Move" icon that appears in the top-right corner of the video. To remove the video, click on the "Trash" icon that appears in the top-right corner of the video. Want to make other changes to your Website Builder? Learn how to add images, audio/music and more text.

• How do I change the URL of a page on my Website Builder?

  A page URL can only be changed if you have upgraded to our Website Builder Pro or Business plan. The way that we set page URLs is by matching the URL to the page title you enter when you create a page. This is the default even if you have an upgraded plan (you just have the opportunity to edit it). Before you edit your page URL, consider whether this will cause any links to this page to break. If you have an upgraded plan, follow these instructions to edit your page URL: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the Website Builder you want to use. Click on the "Page" icon (the one that looks like a piece of paper) on the left-hand tool bar. Click on the page whose URL you'd like to change. Enter your desired new page URL under "URL". Hit "Save" at the top to save your changes. If you have not upgraded, you can consider adding a new page and setting the title to match the URL you want. Then, simply change the page title after you save your new page if you want a different title.

• How do I connect my domain with my Website Builder using DNS?

  To connect a domain to your Website Builder, the domain must be in the same Dynadot account as the Website Builder you want to connect to it. If this is the case, please follow these steps to connect your domain to the Website Builder using DNS: Sign in to your Dynadot account. Select "My Domains” from the left-side menu bar and click "Manage Domains" in the drop-down menu. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. In the "Domain Record (required)" section, select "A" from the drop-down menu and then enter “54.177.117.207” in the "IP Address or Target Host" box. For the next line of the "Domain Record (required)" section, select "A" from the drop-down menu and then enter “54.177.158.246” in the "IP Address or Target Host" box. In the "Subdomain Records (optional)" section, enter "www" as the subdomain, select "A" from the drop-down menu and then enter “50.18.238.17” in the "IP Address or Target Host" box. Press the "Save DNS" button to save your changes. NOTE: Your domain must be linked directly to your Website Builder before you can connect to the Website builder using DNS. Please be aware that it may take some time for your settings to propagate. Your settings should look similar to what is shown below: (click to enlarge) Website Builder DNS Example If you want to connect a domain that is in another Dynadot account to your website builder, you will need to initiate a Change Ownership request to move the domain to the Dynadot account which holds the Website Builder.

• How do I add a map to my Website Builder?

  To add a Google map to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon on the left-hand tool bar. Click on and drag the "Map" icon to the place you want it to appear on the page. To add your address, hover over the map and click on the "Settings" icon on the top-right. You will see a place to enter your address as well as adjust the height and zoom of the map. Your changes will save automatically, simply click out of the box and the map will update accordingly. You will need to hit the "Save" button at the top of the website builder to fully save your changes. To move your map, hover over the box and use the "Move" icon that appears in the top-right corner to drag it to a new location. To remove your map, hover over the box and use the "Trash" icon that appears in the top-right corner. Want to make other additions to your Website Builder? Learn how to add a contact form and a search box.

• How do I connect my domain to both my Website Builder and Email plan?

  As of Feb 1st, 2023 any Website Builder emails will be migrated to your Email plan. To link to your service, please see below. To connect your website builder: Sign in to your Dynadot account. Select "My Domains” from the left-side menu bar and click "Manage Domains" in the drop-down menu. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "DNS Settings" from the "Bulk Action" list. On the DNS Settings page, select "Dynadot Site Builder" from the top drop-down menu. Press the "Save Settings" button to save your changes. NOTE: To connect a domain to your Website Builder, the domain must be in the same Dynadot account as the Website Builder you want to connect to it. Your domain must be linked directly to your Website Builder before you can connect to the Website builder using DNS. Please be aware that it may take some time for your settings to propagate. To connect your email: Sign in to your Dynadot account. Select "My Domains” from the left-side menu bar and click "Manage Domains" in the drop-down menu. Check the box next to your domain name(s) and click on the "Bulk Action" button. Choose "Email Settings" from the "Bulk Action" list. On the Email Settings page, select "Dynadot Email Hosting" from the top drop-down menu. Press the "Save Email Settings" button to save your changes. How do I connect my domain with my Website Builder using DNS?

• How do I cancel a customer's order within your Website Builder's shopping cart editor?

  Our Website Builder shopping cart makes it easy to manage your orders. Cancelling an order will automatically refund your customer in full. To cancel an order, please follow these instructions: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click the "Shopping Cart" tab (the one that looks like a cart) on the left-hand tool bar. Click on the orders tab. Pending orders will be the default selection when you land on this page. Click on the order you want to cancel. Click on the "cancel" button. If you want our system to "restock" the items back into your inventory, make sure to check off "the claimed quantity for products in this order will be restocked back to your store." If you want to send out an "order cancelled" email to your customer, make sure you check off "send a notification email to the customer." Click "Confirm" to cancel the order or "Cancel" to cancel the cancellation of the order. Once you have confirmed the cancellation of your customer's order, our system will refund them in full. What is the difference between refunding an order and cancelling an order?

• What are some basic HTML tags that I can use to build my website?

  Here are a few basic HTML tags that may be helpful: <p></p> – paragraph. <h1></h1> to <h6></h6> – heading. <br> – line break. Doesn't require content or a closing tag. <b></b> – bold <i></i> – italic <u></u> – underlined <a></a> – A link. The href attribute should be used to indicate the link's destination. Example: <a href="http://www.dynadot.com">Link to Dynadot</a> Please note the following: – Don't forget to include a closing tag (e.g. <b>bold</b>) – It is recommended to always use lowercase letters in tags. For more information regarding HTML, check out the HTML section of our blog where we have a few posts that can help get you started! Don't want to have to learn and use HTML or other code to create your website? We have the solution! Check out our easy-to-use, no coding-required, Website Builder! You can even try it for free!

• What currencies does your Website Builder shopping cart support?

  Our Website Builder business plan comes with a built-in e-commerce shopping cart. Our shopping cart is able to accept payments through Stripe. Our shopping cart supports the following currencies: USD - US Dollars ($) GBP - Great Britain Pounds (£) EUR - Euros (€) CAD - Canadian Dollar (C$) AUS - Australian Dollar (AU$) Please note that you cannot choose to offer more than one currency using our shopping cart feature. The default currency for our shopping cart is USD. You can select a different currency under the "General" tab of the shopping cart section.

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