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Website Builder

  • What is the difference between refunding an order and cancelling an order in your Website Builder shopping cart?

    Our Website Builder shopping cart makes it easy to manage orders from your online store. The shopping cart is available with our Website Builder Business plan. Cancelling an order can only be done before the product is shipped or "fulfilled" as our system calls it. Cancelling an order will automatically refund the customer in the full amount - including any shipping or taxes paid. Refunding an order is really more like returning an order. You can only use our refund tool after an order has been shipped or fulfilled. This tool allows you to refund part of an order (cancelling an order only refunds the full amount). For example, if someone ordered two products, but only wanted to return one, you could refund them for the product they are returning only. Our system also gives the choice whether or not to refund the shipping. How do I view my orders? How do I cancelled an order? How do I refund an order?

  • How do I remove a background or choose no background on my Website Builder?

    To remove or choose no background color or image on your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Design" icon (the one that looks like a paint brush) on the left-hand tool bar. Click on the background you want to remove (each section has its own) in the style editor. If you are removing a background color, click on the "Trash" icon at the top-right corner of the color section. If you are removing a background image, click on the "Trash" icon at the bottom-right corner of the image thumbnail. Do this in as many sections as you need. Click "Save" at the top to save your changes.

  • How do I add a search box to my Website Builder?

    To add a search box to your Website Builder, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Add" icon on the left-hand tool bar. Click on and drag the "Search" icon to the place you want it to appear on the page. To move your text box, click out of it if your cursor is blinking, then hover over the box and use the "Move" icon that appears in the top-left corner of the text box to drag it to a new location. To remove the text box, click out of it if your cursor is blinking, then hover over the box and use the "Trash" icon that appears in the top-left corner. To save your changes, click on the "Save" button at the top left of the page. Want to make other additions to your Website Builder? Learn how to add a contact form and a map.

  • How do I set up the email address where I want my contact form messages to go on your Website Builder?

    Our Website Builder offers an easy to way to add a contact form to your website no matter what plan you're using. The default email address to receive your contact form messages will be the same as your Dynadot account email. If you want to change the email address, follow these instructions: Log into your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the settings "gear" icon on the left-hand tool bar. Go to the "General" tab at the top. Add in the email address you want to the "Contact Form Email" section and click "Save Settings" at the top of the page.

  • How do I access a shared mailbox that I have been given access to through your Website Builder?

    Our Website Builder's business plan has email built right in! This includes both personal and shared email. Shared email addresses allow multiple users to access the same inbox. Once the owner of the website has given someone permission to access a shared inbox, they will be able to see it when they log in to their personal email. The shared email will show up under the "Mailboxes" section on the left-hand side. To access the shared mailbox, simply click on its name. Then, you will be able to access its inbox, outbox, and folders. This means you can send and receive email from this shared email address and access its settings by clicking on the icon that looks like a gear at the top right of the page.

  • I turned my blog comments on. Why aren't they showing?

    If you want to add comments to your Website Builder blog, you need to create an account on Disqus first. Creating an account is free and once you've successfully created your account, you don't need to install any code! Instead, you just need to enter your Disqus shortname in your Website Builder by following these instructions: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on your main "Blog" page. Click on the "Blog Settings" button at the top of the page. Scroll down to the bottom and enter your "Disqus forum shortname" in the space provided. Click "Save" at the top of the page to save your changes. If you go to your website, you should see comments available on the posts where you allow them. By default, each blog post you create will have comments set to "on." You can change your default comment settings from within your Website Builder. You can also adjust the comment settings for an individual blog post.

  • Is there a limit to the number of images I can add per product to my Website Builder shopping cart?

    No, there is no limit to the number of images you can add to your products with our Website Builder's e-commerce shopping cart. Although, there is no limit, we do recommend paying attention to the file size of the images you upload. The larger the file size, the slower the image - and the product page - will load for your customers. Please note that our e-commerce shopping cart is only included with our Website Builder Business plan. In addition to our shopping cart, our business plan offers many great features such as various SEO tools and customized business email. Is there a limit to the number of products I can add to my Website Builder shopping cart?

  • How do I change the font, color, and size for the headers in my website's content section in your website builder?

    Our Website Builder allows you to set 3 different headers to use within your website's content (this is different from your website's main header). To change the font, size, color, and more of your website's content headers, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Design" icon (the one that looks like a paint brush) on the left-hand tool bar. Under the "Content" section of our style editor, click on "Header 1," "Header 2," or "Header 3." The text editor for each header allows you to set a color, font, size, weight (light, normal, bold), style (normal, italic, oblique), letter spacing, and allow you to easily "transform" your header into all uppercase, all lowercase, and all first letter capitalization. If you have any text set to the header you are changing, you will be able to see your changes as you make them. To save your changes, simply click out of the editor and then click "Save" at the top of the page. Please note that is best practice to set Header 1 as the largest font size, Header 2 middle, and Header 3 as the smallest font size.

  • How do I change the font, color, and size of my website's footer in your Website Builder?

    The footer message "Powered by Dynadot" cannot be edited or removed if you are using the free version of our Website Builder. If you want to edit your footer in any way, you can upgrade to our Pro plan ($5/month) or our Business plan ($15/month). To change the font, size, color, and more of your website's footer text, please follow these steps: Sign in to your Dynadot account. Select “My Websites” from the left-side menu bar. Click on the "edit" link next to the website builder you want to use. Click on the "Design" icon (the one that looks like a paint brush) on the left-hand tool bar. Under the "Footer" section of our style editor, click on "Text." The text editor for your website's footer will pop up giving you the following options: color, font, size, weight (light, normal, bold), style (normal, italic, oblique), letter spacing, and allow you to easily "transform" your text into all uppercase, all lowercase, and all first letter capitalization. You should see your changes show as you make them. To save your changes, simply click out of the editor and then click "Save" at the top of the page. Learn how to set a custom footer or remove it

  • Is there a limit to the number of products I can sell using your Website Builder shopping cart?

    No, there is no limit to the number of products you can sell with our Website Builder's shopping cart. That being said, adding too many products may make your product page slow, especially if you have a lot of images for each product. Luckily, the Website Builder's Business plan comes with unlimited pages, so if this is an issue you can spread out your products between multiple pages. Please note that access to our shopping cart feature is only available through our Website Builder Business plan. How do I add a product to my inventory? How do I remove a product from my inventory? How do I select what page a product appears on?

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