Dynadot Help

Account Info & Contact Records

• Why am I getting this Account Info Verification email and what is it?

  The Account Info Verification email, along with the similar Whois Contact Record Verification email, are part of a new ICANN (the Internet Corporation of Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, if you have one or more generic top-level domains (gTLDs) such as .COM registered in your Dynadot account, you are required to verify your account information.*You will receive this Account Info Verification email when you: register a gTLD for the first time edit your account info and you have gTLDs registered in your account If you need to verify your account information, you will receive the Account Info Verification email and your account summary page will reflect this (if you have recently updated or added any Whois contact records attached to any gTLDs, you will also see them listed here as needing verification as you can see in the first row of this example):gTLD Whois Verification in Dynadot Account NotificationsNOTE: The Account Info Verification email may take some time to send out. If you have updated your email address, the email will be sent to your new email address.*Find out how your account information is different from your contact record(s).

• How do I check and choose which contact record should be viewable in the public Whois directory?

  To check which contact records your domain is using for the Whois directory, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Under the "Domains" column, click on your domain name (which should be a link). Choose the "Contacts" tab to the right of "Settings". Click on the "Unlock Account" button to unlock your account. Once your account is unlocked, you can check which contact is currently in use and choose which contact record to display on the Whois directory. Click on the "Save" button to save any changes. If you need to set more than one domain's Whois information, please follow these steps: Sign in to your Dynadot account. Make sure to unlock your account. Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down. Check the box next to your domain name(s) and click on the "Action" button. Choose "Contacts" from the "Action" list. Use the drop-down menus to choose the correct contact record you want to use. Click on the "Save Settings" button to save your changes. Once you update your contact records for your domains, it might take a few days for the public Whois directory to update.

• How do I request the Contact Record Whois Verification email to be sent again?

  To request a new Contact Record Whois Verification email, please follow these steps: Sign in to your Dynadot account. Select "My Domains" from the left-side menu bar and click "Contact Records" in the drop-down. Click on the link associated with the contact record you wish to edit in the "Name/Email" area. Unlock your account. Verify that your contact record details are correct, then scroll down to the "gTLD Verification" section. Click on the "Send Verification Email Now" button. If you fail to verify your Whois contact record within 15 days of receiving the original Contact Record Whois Verification email that went out to you, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified. If you are resending this email because you cannot manage your domains, we recommend following the verification instructions in the email as soon as you receive it, so you can regain control of your domains as quickly as possible.

• What does it mean when you say "make Dynadot my designated agent"?

  recently made some changes to their Inter-Registrar Transfer Policy (IRTP). One of these changes states that any time you make a company/name or email address change to your Whois contact record, both the old and new registrant must approve these changes. We will send one approval email to the "old registrant" - the original name, organization, and/or email in your contact record - and the other approval email will go to the "new registrant" - the new name, organization, and/or email you entered. Again, both emails must be approved for the changes to take effect unless is set as your designated agent. This is why we recommend setting as your designated agent.You can choose to opt out of having us as your designated agent at any time. If you want to opt out, please be aware that you will no longer be able to make changes to your contact records from within your account. Instead, you will need to email us at [email protected] and we will manually make the changes for you.Please note that in addition to the two approval emails discussed above, is also requiring us to send two notification emails - one to the "old registrant" and one to the "new registrant" - which will still be sent to you even if we are your designated agent.This policy change is separate from the verification email requirement implemented in January 2016. You can get more info about those changes below: Why am I getting this Account Info Verification email and what is it? Why am I getting this Whois Contact Record Verification email and what is it?