Dynadot Help

Need support for your Dynadot domains, websites, or one of our tools? Use our help article directory to find the resources you need or contact our support team to get further assistance.

Why is my website offline?

There are many reasons why you may not be able to see your website. The majority of these reasons fall into these 4 categories:

  1. If you recently set your name servers, your settings may not have propagated yet.
    • You can do an IP lookup in your Dynadot account to see if your new name server settings have been propagated through the system. If they haven't propagated yet, you'll see a "name servers misconfigured" error.
  2. The website or the old name server settings for your domain are cached.
    • If you aren't getting the "name servers misconfigured" error in your IP lookup, you can try refreshing your site a few times. If that doesn't work, you can try clearing your cache. Click on "cached" above for more information & browser instructions.
  3. Your web host has not set up their name servers to handle web requests for your domain yet.
    • We recommend contacting your web host about the issue.
  4. You have ordered a web hosting package for a domain name from us, but did not register the actual domain name.
    • If you ordered either VPS Hosting or Email from us, but didn't register the domain name at any domain registrar, you won't be able to see your website until you register the actual domain name.
    • When you order VPS Hosting or Email from us, there's a place to enter the domain name the hosting is for. Entering the domain name here doesn't register it for you. You must already own the domain or register it at the same time.
    • You need both the domain name and a web hosting plan to build a website. Basically, a domain name is like a mailing address while a web hosting plan provides the actual land space or "lot" at that address. You need both to get your website online.

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