My problem isn't solved yet! How do I reopen my support ticket?

We're sorry to hear your problem wasn't resolved. To reopen a support ticket, please follow these instructions:

  1. Sign in to your Dynadot account.
  2. Go to the "Support" link at the top of the page and click "Manage Support Tickets" in the drop-down. You should be defaulted to "All Tickets".
  3. Find the ticket that you would like to reopen and click on the subject line.
  4. You can change the status using the "Ticket Status" drop-down.
  5. Press the "Save Status" button to save your changes.

You should see the ticket listed on the "Open Tickets" page again. You can also close an open ticket using the same "Ticket Status" drop-down.

How do I submit a support ticket?

What does it mean when a support ticket is open vs closed?