What does it mean when a support ticket is open vs. closed?
Dynadot's support ticket system allows customers to easily contact us with any questions or issues. Our ticket system lists tickets as either open or closed. When a ticket is open, that means that your question has not been answered or your issue has not been resolved. When a ticket is closed, that means that our team has resolved your issue or question and will no longer be contacting you regarding this ticket.
If your ticket is closed, but you don't feel we have resolved your issue, you can reopen your ticket.
NOTE: Tickets are automatically closed if there is no response from you for 5 or more days.