When you cancel an order within our Website Builder shopping cart editor, you'll be given the option to send an "order cancelled" email to your customer. This email is not sent out automatically.

To send your customer an "order cancelled" email, please follow these steps:

1. Go to the orders section of your shopping cart editor.
2. Click on the order that you want to cancel.
3. Click on the "Cancel" button.
4. Check off the "Send a notification email to the customer" box.
5. Click "Confirm" to cancel the order and send an order cancelled email to your customer.

• How do I edit my shopping cart's automatic order emails?
• What are the variables that I can use for my Website Builder shopping cart's order notification emails?
• What is the difference between refunding an order and cancelling an order?