Yeah, seriously. What the hell, Dynadot? I'm this close to transferring my domains elsewhere. Downtime is acceptable, but a complete lack of communication is unacceptable.
I think that will happen a lot over the next few months. It's a shame, Dynadot was great and I have used them for 4 years..having 3 days of down time with no email or statement..what can you expect?
I like you can live with downtime just fine. I have totally realistic expectations and understand things just break. What I refuse to live with is a company that doesn't communicate and leaves their customers in the dark. It is entirely unacceptable to me.
[This post has been edited by rossh on Mar 3, 2009 8:20am.]
And you couldn't post this....give status updates on your little notice page? What a crap excuse....You guys failed many of your customers here not because of the downtime but because how you failed to communicate.
How about you could have said that on the dynadot homepage, rather than just "technical difficulties... we will be back in an immeasurable amount of time". All it would have taken is one look at a forum like dnforum.com to see how many people are pissed off about this.
I'm still waiting though for a reply to the message that I sent you concerning inconsistences in my account and grace delete requests. Two domains were restored to my account and I was able to successfully delete them. However, another domain is showing an incorrect create date and therefore cannot be deleted, even though it is still within the grace period. The grace period on another name that I wished to delete expired before I was able to access my account.
Hopefully these issues will be resolved very soon.
[This post has been edited by m_c_london_gb_2 on Mar 4, 2009 5:00pm.]