Why hasn't my preorder finished processing?

All preorders will stay open until all of the new TLDs that were preordered have been launched.

For example, if you had preordered .CLUB, your preorder would not have completed until we attempted to register the domain name you ordered on its launch date of 5/7/14 11:00 EDT.

If you have preordered multiple new TLD domain names with different launch dates, your preorder will not complete until the last new TLD launch date has passed.